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Entry Level Airbnb Customer Support Jobs (NOW HIRING)

Customer Service

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Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are ...

Customer Service

Be Seen First

Entry Level Customer Support Representative

Livonia, MI · On-site

$15 - $17/hr

Please note that this is an entry-level position, so no prior experience is required. However, strong problem-solving skills, excellent communication abilities, and a willingness to learn are ...

Airbnb

Senior Software Engineer, Guest & Host

$190K - $220K/yr

... of Airbnb's core product. This role also interacts with a large cross-functional team of partners across product and design, business and partnerships, customer support and more. The Difference You ...

MILLENNIUMSOFT

Customer Support Specialist

San Antonio, TX

$16.25 - $22/hr

This is an entry-level position with the opportunity for accelerated growth. As a Customer Support Specialist you will be the first voice the client will hear and the first level of support. * Your ...

vTech Solution

Customer Support

Washington, DC

$19.25 - $24.50/hr

The Customer Support Entry level is a first level representative to the technical support team. They answer a variety of technical inquires documenting issues and alerting senior staff in a timely ...

InstantServe LLC

Customer Support Technician

Jacksonville, FL · On-site

$17 - $23.25/hr

FDOT Job 2220 Customer Support Technician, Entry Level PR980346-R196880 Client: Florida Department of Transportation (FDOT) Work Location: FDOT Jacksonville Office Contract Duration:ASAP - June 30 ...

Evo Marketing

Customer Support Representative

Provo, UT

$15.25 - $20.50/hr

Customer Support Representative (Entry-Level) Company: Evo Marketing Industry: Residential Pest Control Employment Type: Hourly, Full-Time or Part-Time About Evo Marketing Evo Marketing supports ...

Evo marketing

Customer Support Representative

Provo, UT · On-site

$14 - $17/hr

Customer Support Representative (Entry-Level) Company: Evo Marketing Industry: Residential Pest Control Employment Type: Hourly, Full-Time or Part-Time About Evo Marketing Evo Marketing supports ...

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Entry Level Airbnb Customer Support information

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How much do entry level airbnb customer support jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for entry level airbnb customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Airbnb Customer Support vs Entry Level Hospitality Customer Service?

AspectEntry Level Airbnb Customer SupportEntry Level Hospitality Customer Service
Required CredentialsHigh school diploma or equivalent; customer service skillsHigh school diploma or equivalent; communication skills
Work EnvironmentRemote or office-based; online platform interactionHotel, resort, or restaurant settings; face-to-face interaction
Employer & Industry UsageAirbnb, online rental platformHotels, resorts, hospitality industry
Search & Comparison IntentEntry level Airbnb support rolesEntry level hospitality support roles

Both roles involve customer service skills and similar credentials, but Airbnb Customer Support focuses on online platform assistance, while Hospitality Customer Service involves direct guest interactions in physical settings. The choice depends on whether you prefer remote work or in-person service in the hospitality industry.

Is it difficult to get hired at Airbnb?

Entry level Airbnb customer support roles typically require good communication skills, problem-solving ability, and familiarity with customer service tools. The hiring process often involves multiple interviews and assessments, but it is generally accessible to candidates with relevant soft skills and a willingness to learn. Competition can vary depending on location and demand, but strong candidates with relevant experience have good chances of being hired.

What qualifications do you need for Airbnb support?

Entry level Airbnb customer support roles typically require strong communication skills, basic computer proficiency, and the ability to handle customer inquiries professionally. A high school diploma or equivalent is usually sufficient, and familiarity with the Airbnb platform or customer service tools can be beneficial. Some positions may also require the ability to work flexible hours or in a remote environment.

What is the average salary for Airbnb support?

The average salary for an entry-level Airbnb customer support representative typically ranges from $30,000 to $40,000 per year, depending on location and experience. Support roles often require strong communication skills and familiarity with customer service tools, with some positions offering additional benefits or performance bonuses.

What are entry level positions at Airbnb?

Entry level positions at Airbnb include roles such as Customer Support Associate, Guest Experience Agent, and Community Support Specialist. These roles typically require strong communication skills, basic technical proficiency, and the ability to handle customer inquiries via phone, email, or chat. They often offer on-the-job training and may require a high school diploma or equivalent.
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What cities are hiring for Entry Level Airbnb Customer Support jobs? Cities with the most Entry Level Airbnb Customer Support job openings:
What are the most commonly searched types of Airbnb Customer Support jobs? The most popular types of Airbnb Customer Support jobs are:
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What job categories do people searching Entry Level Airbnb Customer Support jobs look for? The top searched job categories for Entry Level Airbnb Customer Support jobs are:
Entry Level Airbnb Customer Support jobs near you
Machine Learning Engineer, Customer Support Engineering

Machine Learning Engineer, Customer Support Engineering

Airbnb

Remote

$162K - $186K/yr

Full-time

Posted 21 days ago

Airbnb rating

5.8

Company rating: 5.8 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

16th of 21 rated holiday rentals

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb.
The Core ML team in Community Support is the team responsible for adopting the Agentic AI technologies to enable an intelligent, scalable and exceptional customer service experience. We are responsible for developing the Chat AI assistant, Voice AI Assistant and more! The team is constantly exploring the SOTA Agentic architecture, develops and enhances various AI models, ML services and leverages tools including SFT, Reinforcement learning, Distillation, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb.
The Difference You Will Make:
We believe our current customer experiences in these domains are only scratching the surface of the innovations that are possible, and that science is at the heart of delivering a step-function change for our Guest and and Host on Airbnb.
You will build and leverage cutting edge AI technologies to transform Airbnb's customer service by delivering personalized, easy-to-use and proactive customer service experience.
Many of the initiatives you'll tackle are in their early conceptual stages. You will have the opportunity to shape these ideas from inception to production, turning visionary concepts into impactful realities.
A Typical Day:
  • Champion the development of novel ML systems, product integrations, and performance optimizations to solve real-world problems
  • Work cross-functionally with product, design, and other engineering counterparts to design and build efficient AI solutions for Airbnb CS products
  • Learn and share the latest AI/ML technologies with the team.

Your Expertise:
  • PhD or Master's degree w/ 3+ YOE in Computer Science, Machine Learning, Artificial Intelligence, or a related technical field - or equivalent industry experience
  • Hands-on expertise in LLM, including pretraining, fine-tuning (SFT, RLHF, GRPO), prompt engineering, RAG architectures, and LLM evaluation frameworks
  • Experience building Agentic AI systems - including multi-agent orchestration, tool-use, planning, memory, and autonomous reasoning pipelines (e.g., ReAct, LangGraph, AutoGen, or similar)
  • Experience of shipping production-grade ML/AI systems at scale, with deep understanding of ML infrastructure, model serving, and MLOps best practices
  • Excellent communication skills with the ability to collaborate effectively across Engineering, Product, and Design organizations

Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list. If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: reasonableaccommodations@airbnb.com. Please include your full name, the role you're applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We'll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$162,000-$186,000 USD

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