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Entry Level Customer Support Jobs (NOW HIRING)

InstantServe LLC

Customer Support Technician

Jacksonville, FL · On-site

$17 - $23/hr

FDOT Job 2220 Customer Support Technician, Entry Level PR980346-R196880 Client: Florida Department of Transportation (FDOT) Work Location: FDOT Jacksonville Office Contract Duration:ASAP - June 30 ...

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How much do entry level customer support jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for entry level customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Customer Support representative, and why are they important?

To thrive as an Entry Level Customer Support representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and ticketing systems such as Zendesk or Salesforce is often required. Patience, active listening, and a positive attitude help you stand out when handling customer inquiries and resolving issues. These skills are essential for ensuring customer satisfaction, building loyalty, and maintaining a positive brand reputation.

What are some common challenges faced by entry level customer support representatives, and how can they effectively handle them?

Entry level customer support representatives often encounter challenges such as managing high call volumes, handling difficult or upset customers, and quickly learning a company’s products or services. To handle these situations effectively, it’s important to stay patient, listen actively, and follow established protocols for conflict resolution. Many companies provide comprehensive training and ongoing support, so taking advantage of these resources and seeking feedback from more experienced team members can help new representatives build confidence and improve their skills.

What are entry level customer support jobs?

Entry level customer support jobs are positions designed for individuals new to the field, where they assist customers by answering questions, resolving issues, and providing information about products or services. These roles often involve communication through phone, email, or chat, and require strong interpersonal and problem-solving skills. No prior experience is usually necessary, as training is provided on company policies and procedures. These positions are a good starting point for a career in customer service or related fields.

What is the difference between Entry Level Customer Support vs Customer Service Representative?

AspectEntry Level Customer SupportCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; basic communication skillsHigh school diploma; similar communication skills
Work EnvironmentCall centers, online chat, email supportCall centers, retail, online support
Employer & Industry UsageTech, retail, service industriesRetail, telecom, hospitality
Common Search & ComparisonYesYes

Both roles involve assisting customers and require strong communication skills. Entry Level Customer Support often emphasizes technical troubleshooting and online support, while Customer Service Representatives may work in retail or call centers handling inquiries and transactions. The roles are similar in credentials and work environment, making them frequently compared by job seekers.

More about Entry Level Customer Support jobs
What cities are hiring for Entry Level Customer Support jobs? Cities with the most Entry Level Customer Support job openings:
What are the most commonly searched types of Customer Support jobs? The most popular types of Customer Support jobs are:
What states have the most Entry Level Customer Support jobs? States with the most job openings for Entry Level Customer Support jobs include:
What job categories do people searching Entry Level Customer Support jobs look for? The top searched job categories for Entry Level Customer Support jobs are:
Entry Level Customer Support jobs near you
Infographic showing various Entry Level Customer Support job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,556 per year, or $20.9 per hour.
Customer Experience Representative

Customer Experience Representative

JL Marine Systems Inc

Tampa, FL • On-site

$14.50 - $19.75/hr

Part-time

This job post has expired 1 day ago. Applications are no longer accepted.

Job description

Entry-Level Customer Experience Representative

The Entry-Level Customer Experience Representative supports customers and dealers through inbound phone calls and emails. This is an office-based role focused on building positive customer relationships, resolving basic to moderately complex inquiries, and coordinating with internal teams to ensure timely and accurate responses. This position is ideal for individuals starting their career in customer support or administrative service roles.

Duties and Responsibilities

  • Actively listen to customers to understand their needs and determine appropriate solutions.
  • Provide basic to moderate technical assistance.
  • Process inbound orders accurately.
  • Participate in cross-training across technical and sales-related customer service tasks.
  • Resolve common customer concerns, such as shipping or invoicing issues.
  • Perform other duties as assigned.

Requirements

Skills and Qualifications

  • High school diploma or GED required.
  • 12 years of customer service experience preferred (internships, part-time roles, or volunteer experience accepted).
  • Strong multitasking ability.
  • Excellent communication and customer relationship skills.
  • Ability to work effectively in a team environment.
  • Relevant certificates or related experience a plus, but not required for entry-level consideration.

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