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Dispatch Manager Jobs (NOW HIRING)

Cowan Systems

Dispatch Manager

Uxbridge, MA · On-site

The Dispatch Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet. This is a leadership position that ...

Atlantic Limo

Dispatch Manager

Atlanta, GA · On-site

Dispatch Manager As a Luxury Transportation company, we focus on those who expect & demand premium service and we are searching for a Dispatch Manager . Our dedication to our valued customers ...

Geneva Pipe and Precast, a Northwest Pipe Company

Be Seen First

Dispatch Manager

Orem, UT · On-site

$82K - $99K/yr

Collaborates with drivers, dispatchers, Sales, Production, Yard Operations, Customer Service, Plant Management, customers, contractors, regulatory agencies, vendors, and third-party carriers.

southerncarlson

Dispatch Manager

Raleigh, NC · On-site

Dispatch Manager - Full Time Location: Raleigh, NC Schedule: Monday-Friday | Full-Time Compensation: Based on Experience | Salary + Bonus About Us SouthernCarlson is a leading distributor of the most ...

Horizon Services

Dispatch Manager

Norristown, PA · On-site

Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software. * Other duties as assigned. Competency Statement ...

CDN Logistics, Inc.

Dispatch Manager

Northlake, IL · On-site

Manage on-time performance and driver utilization. * Proactively manage safety performance. Qualifications: * 2+ years in OTR Driver dispatching or planning. * Must be able to lead others. * Must ...

Cowan Systems

Dispatch Manager

Aberdeen, MD · On-site

The Dispatch Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet. This is a leadership position that ...

M HOLDING CO

DISPATCH MANAGER

Phoenix, AZ

Run and manage the Missing Ticket Report * Ensure that the Dispatch report is updated daily. * Work with managers and operators to ensure that all paperwork is correctly processed and turned in on a ...

southerncarlson

Dispatch Manager

Chattanooga, TN · On-site

Dispatch Manager - Full Time Location: Chattanooga, TN Schedule: Monday - Friday | Daytime Schedule Compensation: Based on Experience/ Salary + Bonus About Us SouthernCarlson is a leading distributor ...

New

Nationwide Video

Dispatch Manager

Wixom, MI · On-site

$28 - $33/hr

Dispatching related responsibilities include but are not limited to: * Schedule and supervise ... Basic web research & information management skills * Basic Microsoft Office skills (Excel ...

SouthernCarlson, Inc.

Dispatch Manager

Raleigh, NC · On-site

Dispatch Manager - Full Time Location: Raleigh, NC Schedule: Monday-Friday | Full-Time Compensation: Based on Experience | Salary + Bonus About Us SouthernCarlson is a leading distributor of the most ...

CRST Expedited, Inc.

Dispatch Manager

Erlanger, KY · On-site

The Dispatch Manager supports daily fleet operations by coordinating dispatch activity, managing freight movement, and maintaining clear, consistent communication with drivers to ensure safe ...

Nationwide Video

Dispatch Manager

Wixom, MI · On-site

$28 - $33/hr

Dispatching related responsibilities include but are not limited to: * Schedule and supervise ... Basic web research & information management skills * Basic Microsoft Office skills (Excel ...

OneCompass Holdings

Dispatch Manager

Findlay, OH · On-site

Coordinate and dispatch drivers based on daily freight schedules, route efficiency, and customer ... Ability to solve practical problems and manage multiple tasks in a fast-paced environment * Ability ...

Horizon Services

Dispatch Manager

Norristown, PA · On-site

$30 - $35/hr

Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software.Other duties as assigned.Competency Statement(s ...

CRST Expedited, Inc.

Dispatch Manager

Perris, CA

The Opportunity The Dispatch Manager supports daily fleet operations by coordinating dispatch activity, managing freight movement, and maintaining clear, consistent communication with drivers to ...

SouthernCarlson, Inc.

Dispatch Manager

Chattanooga, TN · On-site

Dispatch Manager - Full Time Location: Chattanooga, TN Schedule: Monday - Friday | Daytime Schedule Compensation: Based on Experience/ Salary + Bonus About Us SouthernCarlson is a leading distributor ...

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Dispatch Manager information

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$30K

$62.9K

$103.5K

How much do dispatch manager jobs pay per year?

As of Aug 24, 2026, the average yearly pay for dispatch manager in the United States is $62,888.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,500.00 per year, depending on experience, location, and employer.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

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Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in the United States as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution, with an average salary of $62,888 per year, or $30.2 per hour.

Dispatch Manager

Uxbridge, MA • On-site

Cowan Systems
501 - 1,000 employees

7.0

Company rating: 7.0 out of 10

Based on 17 frontline employees who took The Breakroom Quiz

Good employer

Paid breaks

Respectful managers

Learn more about Cowan Systemsexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted yesterday

Job description

About Us:
Formed in 1924 Cowan Systems is a subsidiary of Schneider National headquartered in Baltimore, MD and enjoys a history of excellence and quality in the transportation business. Starting out as one man's entrepreneurial spirit, has grown into six unique divisions that operate throughout the country. Today, Cowan's state-of-the-art fleet has grown to 2,100 power units and 6,500 trailers operating out of 40 locations nationwide.
Due to continued growth, Cowan Systems, LLC is seeking the top talent in the industry to join our team.
Cowan Systems, LLC is a national truckload carrier that specializes in providing high quality dedicated fleet services for companies requiring first-rate performance. Cowan Systems offers dedicated fleet services which provide a customized transportation package designed to meet the specific needs of the shipper, such as specialized equipment, strict timetables, and custom reporting. Our 100% supply chain solution includes local and long-haul trucking services, brokerage, warehousing, and driver leasing.
Cowan is committed to providing a healthy, safe, and stable work environment that promotes individual success, equal opportunity for learning, and professional growth. In our family-oriented environment, we treat everyone with dignity and respect. Through the emphasis of our team-work philosophy, we maintain a balance between professionalism and the ability to have fun.
Our Mission:
At Cowan Systems, LLC our mission is to provide logistics and transportation services that create value for our clients, suppliers, employees, and owners. We pursue our work with diligence, intelligence, and a high regard for the safety of our employees, stakeholders, and the public.
Our Vision:
Cowan Systems is an industry leader and the carrier of choice because of our passion for service, best in class drivers, professional management team, commitment to safety, drive for innovation, and our culture of continuous improvement and quality excellence.
Our Values:
  • Safety of our team drives every decision we make.
  • An entrepreneurial spirit fostered by healthy work environments.
  • Fiscal responsibility
  • Exceptional Customer service

Cowan Culture:
At Cowan Systems LLC, our most valuable strength is our people � with diverse backgrounds and experiences we prioritize personal and professional development. We are a company that explores innovative ideas and encourages creativity. Our success is fueled by cultivating and inspiring our community through open & honest communication. Together, we provide exceptional service to our partners and our peers. Cowan is NOT defined by what we do as individuals, but who we are as a team.
Job Summary:
The Dispatch Manager is responsible for the successful execution of customer freight delivery and the daily oversight and management of their assigned fleet. This is a leadership position that reports to the Operations Manager or the Terminal Manager, depending on the size of the operation. The Dispatch Manager will participate in; problem identification, solution recognition, and system implementation to improve areas that impact our drivers experience and the quality of our services. The Dispatch Manager will foster a culture that ensures their team works together in a way that supports the mission of the organization and is in alignment with our core values and beliefs.
Supervisory Responsibilities:
Direct and indirect reports consisting of Professional Drivers.
Schedule: Monday- FRiday 7am-5pm
Job Duties:
Driver & Terminal Connect
  • Effectively dispatch a fleet using proper procedures for real time management of freight and drivers ensuring high level of data accuracy within the system.
  • Maintain highest driver relationship and satisfaction of new and tenured drivers by:
  • Actively onboarding new drivers following the 12 week onboarding process
  • Regularly reviewing driver scorecards in order to ensure drivers are meeting performance and income goals
  • Auditing driver manifests for pay accuracy and workload balance
  • Advocate for driver in relation to executable plans
  • Effectively communicate policy changes, schedule changes, etc. to the fleet.
  • Participate in driver mentoring and driver appreciation activities as prescribed by the Terminal Manager
  • Oversee fleet of drivers ensuring all team members are properly trained in all aspects of their position. Coach where performance improvement is needed in accordance and notify Terminal Manager or Operations Manager when there is a need for corrective action or formal performance improvement plans to address deficiencies.
  • Participate in pre-trip inspections with drivers on a regular basis.
  • Coach and counsel your Fleet in the areas of; productivity, customer care and service, attendance, and company rules. Develop driver performance improvement plans in coordination with HR and the Terminal Manager as needed.
  • Confirm driver plans with drivers (Via Qualcomm and or phone) providing driver with any required information to complete the assignment including special load requirements (Hazmat, specialty equipment, etc.)

Safety Connect
  • Promote culture of safety in all daily activities by proactively address safety concerns by communicating safety goals and standards to all drivers, providing resources for safety concern resolution.
  • Ensure Fleet is in compliance with DOT requirements for hours of service and driver fitness before dispatch. Assist in coordination of compliance activities including the scheduling of physicals and submission of required documentation.

Customer Connect
  • Monitor driver progress throughout the shift to ensure on time dispatch and delivery of freight as planned, addressing and notifying the customer of any delays or issues.
  • Address all customer needs and concerns as they arise during shift and escalating any customer issues requiring a higher level of involvement to the Operations Manager or Terminal Manager.
  • Collect and inspect driver manifest and other necessary documentation necessary to pay the driver and invoice the customer upon the completion of each driver shift to include bill of ladings and lumper receipts.

Maintenance Assessorial Connect
  • Maintain, track, and report appropriate equipment levels daily at all customer locations. Based on need requesting adjustments where necessary to ensure optimum equipment utilization.
  • Perform periodic inspections of company equipment to identify unreported maintenance issues and accident damage. Participate in pre-trip inspections with drivers on a regular basis.
  • Review revenue per truck per day and perform quarterly fleet performance reviews with Terminal Manager and Operations Manager to identify areas of opportunity and develop improvement plan as needed to address deficiencies.

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for the position. Duties, responsibilities and activities may change at any time with or without notice.
Job Requirements & Qualifications:
  • Bachelor's degree preferred or substituted with 4 years of similar experience
  • 2 years of dispatching CDL Class A truck drivers
  • Computer applications experience and proficiency in Microsoft Office
  • TMS experience desired. TMW preferred
  • Working knowledge of DOT, OSHA and related safety regulations
  • Excellent customer service, problem solving, and decision making skills
  • Ability to develop a working knowledge of all terminal operation aspects
  • Travel may be required as dictated by the customer/business
  • Frequently required to sit, stand, walk, talk, hear, operate a computer keyboard, and speak on the telephone. Must occasionally lift and/or move up to 10 pounds

Competencies:
  • Customer Focused: Passionate drive to meet the needs of our customers and offer unique solutions that deliver on their expectations
  • The ability to motivate and lead drivers to meet and exceed the customers� expectations and the goals of the company
  • Self-starter willing to quickly adapt, prioritize, and organize. Ability to manage a process from start to finish
  • Ability to set clear expectations and work with others to accomplish specific goals
  • Effective and professional verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Judgement and decision making considering the relative costs and benefits of potential actions to choose the most appropriate action
  • Complex problem solving and reviewing related information to develop and evaluate options and implement solutions
  • Superior communication to include speaking, active listening and conveying information effectively
  • Monitoring/assessing performance of self and other individuals to make improvements or implement corrective action

Employee Benefits:
  • Yearly starting salary: $55K- $60K (Depending on knowledge & experience)
  • Full benefits - Medical, Vision, and Dental
  • Life, Short- and Long-Term Disability
  • PTO (sick & vacation) and 401K

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