Dispatch Manager Jobs in Phoenix, AZ (NOW HIRING)

POSITION SUMMARY:

This position will be for the Marco and Mardian Family of Companies. Marco Crane & Rigging Co. is an established Crane company since 1956. Marco Crane has maintained its number one market share in Arizona, ranking in the top 20 in the U.S. and the top 50 worldwide. Marco Crane, along with Marco Rigging, Mardian Concrete Pump Co., Mardian Equipment, and Mardian Transportation, has over 200 employees and operates in five different states in the Western U.S.

Our Corporate Office is located in the heart of Phoenix, Arizona.  We also have locations in Tucson, Flagstaff, San Diego, Yuma, and Salt Lake City. 

At the Marco/Mardian companies, we offer an environment that provides our employees with a world of opportunity yet is small enough that YOU can make an immediate difference! Our business is built on service and exceeding customer expectations. 

We are currently seeking a dynamic individual to join our team as Dispatch Manager.

As an added bonus, we offer a business casual environment! Ideally, we are seeking a local candidate.

JOB DUTIES WILL INCLUDE:

Responsibilities include, but are not limited to, the following:

• Assist in overseeing timely invoicing.
• Verify billing documents
• Run and Manage Open Shippers Report
• Run and manage the Missing Ticket Report
• Ensure that the Dispatch report is updated daily.
• Work with managers and operators to ensure that all paperwork is correctly processed and turned in on a timely basis.
• Work with sales and manage getting purchase orders.
• Ensure that permit inspections are kept current and up to date.
• Train and familiarize on reviewing repair invoices as backup for Operations Managers
• Assist in analyzing the direct and indirect reports
• Manage and supervise the squawk process, maintaining a schedule and follow-up system.
• Work with individual dispatchers to increase efficiency and flow of daily duties, as well as cross-train with different companies.
• Back up Dispatcher for employees who are sick or taking PTO days.
• Responsible for the management and direction of the day-to-day operations.
• Ensure effective inside sales, dispatch, order-taking and sales administration are performed.
• Supervise the dispatchers to make sure related processes and systems are executed in a manner consistent with Company policy and best practices.
• Provide scheduling and logistics support to the field employees.
• Partner with cross-functional departments to accomplish mutual objectives.
• Build trust with internal and external customers.
• Maintain and improve order entry and dispatch systems and procedures to provide on-time delivery and effective communication with customers and internal personnel.
• Attending Company and departmental meetings as directed
• Demonstrate a commitment to communicating, improving, and adhering to safety policies in all work environments and areas
• Participate in ongoing training, development, and certifications.
• Assist with after-hours and weekend calls and logistics
• BE A WORKING MANAGER!
• Other duties as assigned.

SAFETY:

• Provide a safe work environment for all employees involved in daily operations.
• Play an active role in building safety into our Company’s culture.
• Provide visible leadership and continuous commitment to safety.
• Make safety every employee’s responsibility at all levels and improve employee safety awareness.
• Ensure employees follow safety policies and procedures and practice safe work habits.
• Participate in finding solutions for safety and health problems.
• Be proactive to prevent occupationally induced injuries and illnesses.
• Ensure the training of all new and current personnel on safety policies and procedures.

MINIMUM QUALIFICATIONS:

Education:

Sufficient formal and/or informal training to provide the ability to read and write at a level consistent with the requirements of the position;

• High School diploma (or GED) plus any combination of education and experience that would provide the required skill and knowledge for successful performance of this position;
• 7+ years of related experience, including supervision within the same industry, is a plus
• Know and adhere to all DOT regulations
• Excellent customer service skills – dedicated to meeting the expectations of internal and external customers, with a focus on unparalleled service
• Flexible and able to balance shifting priorities to meet deadlines
• Strong problem-solving and analytical skills, and the desire to seek solutions
• Excellent leadership skills - must be able to motivate others and provide complete, direct, and actionable feedback
• Exhibit strong organizational skills and use resources effectively and efficiently
• Commitment and willingness to devote great effort and time in order to reach goals
• Strategic business focus and ability to anticipate future consequences and trends accurately
• Ability to make decisions in a timely manner, sometimes with incomplete data and under tight deadlines and pressure
• Proficient with Microsoft applications, specifically Excel, as well as industry-related dispatching software
• If an offer is made, be able to pass a background, drug and alcohol screen

*Knowledge of:

• Advanced knowledge of industry, must be able to use consistent exercise of discretion and judgement;
• Advanced beyond basic proper use of grammar, punctuation, and spelling; basic mathematics; legal and proper telephone etiquette and techniques; standard office software applications; standard office equipment;
• Advanced beyond basic application of data processing in the maintenance of records and reports;
• Advanced beyond basic computer skills and familiarity with Microsoft Office (Excel, Word, Outlook, and Access) tools is essential;
• Expert knowledge of how to communicate clearly and concisely, both verbally and in writing.

*Skill and Ability to:

• Work intellectually in character in order to exercise independent decision making;
• Accurately type a minimum of 40 words per minute;
• Accurately and timely keep up with to-dos;
• Perform research and report results;
• Read and apply rules, regulations, and proofread material, and make necessary corrections;
• Work cooperatively and effectively with Management, staff, and the public;
• Demonstrate outstanding organizational skills and ability to prioritize work.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.  The employee frequently is required to sit and stoop, kneel, crouch, or crawl.  The employee will frequently be required to stand and walk.  The employee must occasionally lift and/or move up to 75 pounds.  Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Work Environment / Conditions:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently exposed to outside weather conditions.  The employee is frequently exposed to moving mechanical parts.  The noise level in the work environment is usually moderate to high.

*Knowledge, Skills and Abilities Statement:

The above listed duties, and Knowledge, Skills and Abilities (KSA’s) are illustrative and not exhaustive. The omission of specific statements of duties does not exclude them from the position. This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

M HOLDING CO. is an Affirmative Action and Equal Opportunity Employer that promotes a diverse, drug-free workplace, and complies with ADA regulations as applicable.