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Dispatch Manager Jobs in Chicago, IL (NOW HIRING)

ACERTUS

Dispatch Manager

Alsip, IL · On-site

$68K/yr

The Dispatch Manager leads and manages the day-to-day operation of multiple operations/locations, while providing frequent and efficient communication with customers, drivers, and leadership.

AMF Driver Services

Dispatch Manager

Alsip, IL · On-site

$68K/yr

The Dispatch Manager leads and manages the day-to-day operation of multiple operations/locations, while providing frequent and efficient communication with customers, drivers, and leadership.

CDN Logistics, Inc.

Dispatch Manager

Northlake, IL · On-site

Manage on-time performance and driver utilization. * Proactively manage safety performance. Qualifications: * 2+ years in OTR Driver dispatching or planning. * Must be able to lead others. * Must ...

CB FREIGHT INC

Be Seen First

Flatbed Dispatch Operations Manager

Schaumburg, IL · On-site

$50K - $120K/yr

Lead, manage, and supervise the Flatbed Dispatch Team . * Monitor daily truck performance, revenue, RPM, loaded and empty miles, and overall fleet utilization. * Ensure dispatchers are consistently ...

New

CB FREIGHT INC

Be Seen First

Flatbed Dispatch Operations Manager

Schaumburg, IL · On-site

$50K - $120K/yr

Lead, manage, and supervise the Flatbed Dispatch Team . * Monitor daily truck performance, revenue, RPM, loaded and empty miles, and overall fleet utilization. * Ensure dispatchers are consistently ...

New

MV Transportation

Dispatch Supervisor

Chicago, IL · On-site

$25.63/hr

Manages and coordinates technical workforce job completion. * Customer complaint resolution ... Ensure that dispatch personnel are effectively performing linked function between the operators and ...

MV Transportation

Dispatch Supervisor

Chicago, IL · On-site

$25.63/hr

Manages and coordinates technical workforce job completion. * Customer complaint resolution ... Ensure that dispatch personnel are effectively performing linked function between the operators and ...

MV Transportation

Dispatch Supervisor

Chicago, IL · On-site

$25.63/hr

Manages and coordinates technical workforce job completion. * Customer complaint resolution ... Ensure that dispatch personnel are effectively performing linked function between the operators and ...

MV Transportation

Dispatch Supervisor

Chicago, IL

$25.63/hr

Manages and coordinates technical workforce job completion. * Customer complaint resolution ... Ensure that dispatch personnel are effectively performing linked function between the operators and ...

olt

Dispatch Supervisor

Berkeley, IL

The Dispatch Supervisor also supports driver hiring, training, performance management, and ... compliance while working closely with customers, carriers, operations, maintenance, and human ...

olt

Dispatch Supervisor

Berkeley, IL

The Dispatch Supervisor also supports driver hiring, training, performance management, and ... compliance while working closely with customers, carriers, operations, maintenance, and human ...

Odyssey

Dispatch Supervisor

Berkeley, IL · On-site

The Dispatch Supervisor also supports driver hiring, training, performance management, and ... compliance while working closely with customers, carriers, operations, maintenance, and human ...

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All JobsDispatch JobsDispatch Manager JobsDispatch Manager Jobs in Chicago, IL

Dispatch Manager information

See Chicago, IL salary details

$30.9K

$64.8K

$106.7K

How much do dispatch manager jobs pay per year?

As of Aug 30, 2026, the average yearly pay for dispatch manager in Chicago, IL is $64,835.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,500.00 and $73,700.00 per year, depending on experience, location, and employer.

What is a dispatch manager?

A Dispatch Manager is a professional responsible for overseeing the scheduling, coordination, and dispatching of vehicles, personnel, or shipments for a company. They work to ensure deliveries or services are completed efficiently and on time, often managing a team of dispatchers and drivers. Dispatch Managers use specialized software to track vehicles, communicate with staff, and resolve logistical issues as they arise. Their role is vital in industries such as transportation, logistics, emergency services, and delivery companies.

What does a dispatch manager do?

A dispatch manager works at a warehouse or a call center to ensure that the supply chain workflow of a company operates as efficiently as possible. As a dispatch manager, your job duties include training new employees, delegating tasks, coordinating the daily workload, documenting productivity, overseeing incoming and outgoing shipments, and reporting to senior management. The qualifications for a career as a dispatch manager are a bachelor’s degree in business management or logistics and experience in workflow organization or supply chain logistics. You need an organized, technical mindset and strong communication and leadership skills.

What are the key skills and qualifications needed to thrive as a dispatch manager, and why are they important?

To thrive as a Dispatch Manager, you need strong organizational skills, logistics knowledge, and experience in supply chain operations, often supported by a degree in business or logistics management. Familiarity with dispatch software, fleet management systems, and GPS tracking tools is typically required. Excellent communication, problem-solving abilities, and leadership are crucial soft skills for coordinating teams and resolving issues quickly. These skills ensure efficient operations, timely deliveries, and high customer satisfaction in a dynamic logistics environment.

How does a dispatch manager typically collaborate with drivers and other departments to ensure efficient operations?

A Dispatch Manager regularly coordinates with drivers, customer service representatives, and warehouse staff to optimize routes, address delivery issues, and ensure timely shipments. Effective communication is key, as the manager must quickly resolve delays or emergencies and relay updates to all stakeholders. They often use logistics software to monitor fleet performance and track shipments, fostering a collaborative environment where teamwork and adaptability are essential. This cross-departmental coordination helps maintain high service levels and operational efficiency.

What is the difference between Dispatch Manager vs Dispatch Coordinator?

AspectDispatch ManagerDispatch Coordinator
Required CredentialsHigh school diploma; some roles prefer certifications in logistics or transportationHigh school diploma; certifications in logistics or customer service beneficial
Work EnvironmentSupervises dispatch teams, manages operations, often in office or warehouse settingsCoordinates daily dispatch activities, interacts with drivers and clients, often in office settings
Employer & Industry UsageLogistics, transportation, delivery servicesLogistics, transportation, delivery services
Common Search & Comparison IntentUnderstanding managerial roles in dispatchUnderstanding coordination roles in dispatch

The Dispatch Manager oversees the entire dispatch operation, managing teams and ensuring efficient logistics. The Dispatch Coordinator focuses on scheduling and coordinating daily dispatch activities, often acting as a liaison between drivers and clients. Both roles are essential in logistics and transportation industries, but the Dispatch Manager holds a higher supervisory position with broader responsibilities.

More about Dispatch Manager jobs

What are the most commonly searched types of Dispatch jobs in Chicago, IL?

The most popular types of Dispatch jobs in Chicago, IL are:

What are popular job titles related to Dispatch Manager jobs in Chicago, IL?

For Dispatch Manager jobs in Chicago, IL, the most frequently searched job titles are:

What job categories do people searching Dispatch Manager jobs in Chicago, IL look for?

The top searched job categories for Dispatch Manager jobs in Chicago, IL are:

What cities near Chicago, IL are hiring for Dispatch Manager jobs?

Cities near Chicago, IL with the most Dispatch Manager job openings:

Dispatch Manager jobs near you
Infographic showing various Dispatch Manager job openings in Chicago, IL as of August 2026, with employment types broken down into 83% Full Time, 15% Part Time, 1% Contract, and 1% Nights. Highlights an 79% Physical, 3% Hybrid, and 18% Remote job distribution, with an average salary of $64,835 per year, or $31.2 per hour.

Dispatch Manager

Alsip, IL • On-site

ACERTUS
Transportation and Warehousing • 51 - 200 employees

6.4

Company rating: 6.4 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

People enjoy working here

Respectful managers

Learn more about ACERTUSexternal

$68K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 5 days ago

Job description

The Dispatch Manager leads and manages the day-to-day operation of multiple operations/locations, while providing frequent and efficient communication with customers, drivers, and leadership.

Schedule: Monday-Friday, 8:00am-5:00pm

Compensation: $68,000-$75,000/year

Essential Duties:

  • Lead and manage multiple dispatch offices/operations to ensure orders are processed in a timely manner.
  • Ensure team members have the proper resources, training and tools to execute their job.
  • Address escalated question and resolve complex issues as they arise in a timely manner.
  • Coach the team for improved productivity.
  • Setting clear expectations.
  • Assist with preparing and dispatching orders to the carrier.
  • Utilization of KPI’s to drive results for the business.
  • Communicate with customers in a timely and effective manner via phone and email.
  • Personal responsibility to manage change.

Qualifications: 

  • This position requires a High School Diploma or equivalent.
  • Must have at least five years of experience in customer service.
  • Previous supervisory experience is preferred.
  • Previous logistics experience preferred.

Skills:

  • Proficient in Microsoft Office programs and other general office equipment.
  • Working knowledge of Zendesk is preferred.
  • Excellent communication skills, both verbally and in writing
  • Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously.
  • Ability to proactively research and resolve problems.
  • Strong leadership skills
  • Ability to prioritize and organize effectively.
  • Critical thinking with exceptional attention to detail.
  • Ability to build strong client relationships and deliver exceptional customer service.
  • Strong negotiation skills.
  • Knowledge of the vehicle logistics industry preferred.

At ACERTUS. we believe our employees are our greatest asset. That's why we offer a comprehensive benefits package designed to support your health, financial well-being, work-life balance, and professional growth.

Medical, Dental, and Vision

Voluntary Life/Disability, Accident, Critical Illness, and Hospital Indemnity

Company Paid Basic Life and Long-Term Disability

Company Paid Time Off (PTO)

7 Company-Paid Holidays plus 1 Floating Holiday

401(k) with company match

Tuition Reimbursement, Financial wellness resources, Retirement planning, and legal services

Employee discount programs

Complimentary Grubhub+ membership

Casual dress code

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