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Dispatch Assistant Jobs in Chicago, IL (NOW HIRING)

Four Seasons Heating

Dispatch Manager

Bridgeview, IL · On-site

$65K - $85K/yr

Dispatch Manager Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric Bridgeview, IL On-Site Full-Time $65,000 - $85,000/year (base) + Bonus Opportunities About Four Seasons Four ...

FOUR SEASONS MASTER

Dispatch Manager

Bridgeview, IL

$65K - $85K/yr

Dispatch Manager Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric Bridgeview, IL | On-Site | Full-Time $65,000 - $85,000/year (base) + Bonus Opportunities About Four Seasons Four ...

MV Transportation

Dispatch Supervisor

Chicago, IL · On-site

$25.63/hr

MV Transportation is seeking a  Dispatch Supervisor  to supervise a large Dispatch department.  He/she will be responsible for ensuring the Dispatch department maintains effective daily ...

MV Transportation

Dispatch Supervisor

Chicago, IL · On-site

$25.63/hr

He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making ...

MV Transportation

Dispatch Supervisor

Chicago, IL

$25.63/hr

MV Transportation is seeking a Dispatch Supervisor to supervise a large Dispatch department. He/she will be responsible for ensuring the Dispatch department maintains effective daily communication ...

MV Transportation

Dispatch Supervisor

Chicago, IL

$25.63/hr

He/she will be responsible for ensuring the Dispatch department maintains effective daily communication with drivers, including those run by subcontractors; to continually monitor service making ...

Ozinga

Cement Dispatch

Mokena, IL

$52K - $65K/yr

The Cement Dispatch Representative will interact with customers, vendors and company operations with a professional and service orientation. Our dispatch team processes all orders, determines vendor ...

Roadrunner

Supervisor, Dispatch

Bolingbrook, IL · On-site

The Supervisor, Dispatch plays a mission-critical role in ensuring the precision, reliability, and speed that define our long-haul LTL network. As customer expectations rise and freight volumes scale ...

The Staff Pad

Dispatch Manager

Chicago, IL

$70K - $71K/yr

... dispatch employees' schedules. What You'll Do Key Responsibilities ... Confirm scheduled delivery and collection details * Assist with daily trucking route and schedule ...

New

Roadrunner

Supervisor, Dispatch

Bolingbrook, IL

The Supervisor, Dispatch plays a missioncritical role in ensuring the precision, reliability, and speed that define our longhaul LTL network. As customer expectations rise and freight volumes scale ...

Roadrunner

Supervisor, Dispatch

Bolingbrook, IL

The Supervisor, Dispatch plays a missioncritical role in ensuring the precision, reliability, and speed that define our longhaul LTL network. As customer expectations rise and freight volumes scale ...

Roadrunner

Supervisor, Dispatch

Bolingbrook, IL · On-site

The Supervisor, Dispatch plays a missioncritical role in ensuring the precision, reliability, and speed that define our longhaul LTL network. As customer expectations rise and freight volumes scale ...

American Heritage

Security Dispatch

Hammond, IN · On-site

$15.80/hr

American Heritage - Dispatch Position Are you passionate about making a difference in your community? Do you have proficient computer skills and enjoy working in a collaborative environment? Join ...

HelloFresh

Dispatch Specialist

Aurora, IL · On-site

$22.50/hr

As the Dispatcher you are directly responsible for overseeing and assisting in the daily delivery of our freight hauling. You will manage, mentor, and develop a team of drivers who ultimately ensure ...

HelloFresh

Dispatch Specialist

Aurora, IL

As the Dispatcher you are directly responsible for overseeing and assisting in the daily delivery of our freight hauling. You will manage, mentor, and develop a team of drivers who ultimately ensure ...

AGB

Dispatch

Chicago, IL · On-site

The Dispatcher coordinates the dispatch of vehicles and monitors what is happening with officers on the shift, incident tracing, and logging of shift reports and other duties. GENERAL DUTIES Receives ...

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Dispatch Assistant information

See Chicago, IL salary details

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$20

$34

How much do dispatch assistant jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for dispatch assistant in Chicago, IL is $20.16, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $22.07 per hour, depending on experience, location, and employer.

What is the difference between Dispatch Assistant vs Logistics Coordinator?

AspectDispatch AssistantLogistics Coordinator
CredentialsHigh school diploma or equivalent; some roles may require certifications in transportation or logisticsTypically requires a bachelor's degree in logistics, supply chain management, or related fields
Work EnvironmentOffice setting, often in transportation or delivery companiesOffice-based, coordinating shipments and supply chain activities
Employer & Industry UsageUsed in transportation, delivery, and courier services
Common Search & ComparisonOften compared for entry-level roles in dispatch and transportation

While both roles involve coordinating transportation activities, a Dispatch Assistant primarily supports dispatch operations by scheduling and communicating with drivers. A Logistics Coordinator has a broader scope, managing entire supply chain processes, including inventory and vendor relations. The Dispatch Assistant role is more focused on immediate dispatch tasks, whereas the Logistics Coordinator oversees comprehensive logistics planning.

What are the key skills and qualifications needed to thrive as a Dispatch Assistant, and why are they important?

To thrive as a Dispatch Assistant, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch management software, GPS tracking systems, and office productivity tools is typically required. Effective communication, problem-solving, and the ability to work under pressure are important soft skills in this role. These competencies ensure timely coordination of deliveries, efficient operations, and reliable service to clients.

What are Dispatch Assistants?

Dispatch Assistants are professionals who support the logistics and transportation departments of companies by coordinating the scheduling, tracking, and dispatching of vehicles, drivers, or shipments. They handle communication between drivers, clients, and management, ensuring that deliveries and pickups are completed efficiently and on time. Their duties may also include maintaining records, updating tracking systems, and resolving any issues that arise during the transportation process. Dispatch Assistants play a crucial role in keeping supply chains running smoothly.

What are some typical challenges a Dispatch Assistant faces when coordinating deliveries, and how can they be managed effectively?

Dispatch Assistants often juggle multiple delivery schedules and must quickly adapt to unexpected changes such as traffic delays, last-minute order modifications, or driver availability. Effective communication with drivers, logistics teams, and customers is essential to resolve issues swiftly and maintain smooth operations. Utilizing dispatch software, staying organized, and remaining calm under pressure are key strategies for successfully managing these challenges.
What are the most commonly searched types of Dispatch jobs in Chicago, IL? The most popular types of Dispatch jobs in Chicago, IL are:
What are popular job titles related to Dispatch Assistant jobs in Chicago, IL? For Dispatch Assistant jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Dispatch Assistant jobs in Chicago, IL look for? The top searched job categories for Dispatch Assistant jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Dispatch Assistant jobs? Cities near Chicago, IL with the most Dispatch Assistant job openings:
Dispatch Assistant jobs near you
Infographic showing various Dispatch Assistant job openings in Chicago, IL as of July 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 96% Physical, 2% Hybrid, and 2% Remote job distribution, with an average salary of $41,931 per year, or $20.2 per hour.

Dispatch Manager

Four Seasons Heating

Bridgeview, IL • On-site

$65K - $85K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

Dispatch Manager
Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric Bridgeview, IL On-Site Full-Time $65,000 - $85,000/year (base) + Bonus Opportunities
About Four Seasons
Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric is a trusted, growing home services company serving the Chicagoland area. We take pride in our reputation for quality workmanship, responsive service, and a customer-first culture - and we're looking for a Dispatch Manager who can lead our dispatch operation with the same standard of excellence.
The Role
We're seeking a hands-on, high-energy Dispatch Manager to lead our dispatch team and field service support staff. This is a highly visible, high-demand leadership role at the center of our daily operations - you'll be the connective tissue between our Supervisors, dispatchers, technicians, and customers, ensuring every call is scheduled, staffed, and executed flawlessly.
The ideal candidate is a strong people leader who thrives under pressure, builds great teams, and isn't afraid to roll up their sleeves during peak season. This role requires flexibility beyond a standard 9-to-5 - including after-hours phone availability, weekend responsiveness, and covering shifts when the business needs it most.
What You'll Do
Leadership & Team Management
  • Directly manage a team of Dispatch Supervisors and field service support personnel
  • Recruit, train, mentor, and develop dispatch staff to build a high-performing, accountable team
  • Foster a positive, disciplined culture centered on urgency, ownership, and customer service excellence
  • Conduct regular coaching sessions, performance reviews, and team meetings
  • Set clear expectations and hold team members accountable to KPIs and standards

Scheduling & Dispatch Operations
  • Oversee daily scheduling and dispatching of technicians across HVAC, plumbing, sewer, and electric service lines
  • Optimize technician routing and scheduling to maximize efficiency, minimize windshield time, and meet customer commitments
  • Monitor real-time call volume and adjust staffing/scheduling to match demand
  • Manage extended hours, overflow, and emergency scheduling during high-demand periods (seasonal peaks, storms, emergencies)
  • Ensure appropriate shift coverage at all times, including stepping in personally when gaps arise

Availability & Responsiveness
  • Serve as an escalation point for after-hours calls and urgent dispatch issues
  • Be responsive and available on weekends as needed to support ongoing operations
  • Cover additional shifts as business needs require, including early mornings, evenings, and weekends during peak seasons
  • Maintain a "hands-on" presence - this is not a 9-5, hands-off management role

Execution & Performance
  • Monitor daily/weekly dispatch metrics (first-time fix rate, on-time arrival, technician utilization, call-to-schedule ratio, etc.)
  • Partner with Sales, Operations, and Service Leadership to align dispatch execution with company goals
  • Identify process gaps and implement improvements to dispatch workflows and procedures
  • Ensure high levels of customer satisfaction through efficient, accurate, and timely scheduling

What We're Looking For
  • Minimum 3+ years of experience in a Dispatch Supervisor or Dispatch Manager role within the home services industry (HVAC, plumbing, electrical, or related trades strongly preferred)
  • Proven experience managing and developing a team of supervisors and/or field support staff
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced, high-volume environment
  • Demonstrated leadership ability - someone who can train, coach, and hold people accountable while building team morale
  • Comfortable and available for after-hours calls, weekend responsiveness, and flexible/extended shift coverage
  • Proficiency with dispatch/scheduling software and CRM systems (e.g., ServiceTitan or similar platforms) preferred
  • Excellent communication skills - calm under pressure, clear with instructions, and customer-focused
  • A "get it done" mentality - willing to jump in and cover shifts or solve problems hands-on when needed
  • High school diploma or equivalent required; additional education or certifications in business/operations management a plus

What We Offer
  • Competitive base salary: $65,000 - $85,000/year, based on experience
  • Bonus opportunities tied to team and operational performance
  • Opportunity to build and shape a growing team and department
  • A stable, established company with a strong local reputation
  • Health benefits, paid time off, and additional company benefits
  • A collaborative leadership team that values culture, development, and results

Schedule Expectations
This is an on-site, in-location position based in Bridgeview, IL. Given the nature of home services dispatch, this role requires:
  • Availability for after-hours phone support as issues arise
  • Responsiveness on weekends
  • Willingness to cover additional shifts during high call-volume periods or staffing gaps
  • Extended hours during peak scheduling/demand seasons (e.g., summer AC season, winter heating emergencies)

Candidates should be prepared for a dynamic schedule that reflects the always-on nature of home services.
Benefits:
• Medical Insurance (employer subsidized)
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Dental Plans (free to employees)
• Vision Plans (free to employees)
• Short Term Disability (free to employees)
• Long Term Disability
• Basic Life Insurance (free to employees)
• Holiday Pay
• Paid Time Off
• 401k with Matching
• Credit Union
• Cellular Discounts
Equal Opportunity & Reasonable Accommodation
Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, contact Human Resources at 773-284-6161 Ext 5010.
Ready to lead a team that keeps our customers comfortable year-round? Apply today and bring your leadership, organization, and drive to Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric.
Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric is an Equal Opportunity Employer.
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