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Dispatch Operations Manager Jobs in Chicago, IL (NOW HIRING)

Four Seasons Heating

Dispatch Manager

Bridgeview, IL · On-site

$65K - $85K/yr

Dispatch Manager Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric Bridgeview, IL ... This is a highly visible, high-demand leadership role at the center of our daily operations - you ...

FOUR SEASONS MASTER

Dispatch Manager

Bridgeview, IL

$65K - $85K/yr

Dispatch Manager Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric Bridgeview, IL ... This is a highly visible, high-demand leadership role at the center of our daily operations -- you ...

Ryder

Dispatch Operations Coordinator II

Aurora, IL

$19 - $2.0K/hr

We are immediately hiring a Dispatch Coordinator, in Aurora, IL, to support our Final Mile Delivery ... Capable of multi-tasking, highly organized, with excellent time management skills * Detailed ...

Roadrunner

Supervisor, Dispatch

Bolingbrook, IL · On-site

You will manage the flow of pickups, appointments, and driver coordination across a complex, time ... What you'll do 1. Lead daily dispatch operations * Oversee terminal load plans to ensure efficient ...

Roadrunner

Supervisor, Dispatch

Bolingbrook, IL

You will manage the flow of pickups, appointments, and driver coordination across a complex ... What you'll do 1. Lead daily dispatch operations * Oversee terminal load plans to ensure efficient ...

Roadrunner

Supervisor, Dispatch

Bolingbrook, IL

You will manage the flow of pickups, appointments, and driver coordination across a complex ... What you'll do 1. Lead daily dispatch operations * Oversee terminal load plans to ensure efficient ...

Roadrunner

Supervisor, Dispatch

Bolingbrook, IL

You will manage the flow of pickups, appointments, and driver coordination across a complex ... What you'll do 1. Lead daily dispatch operations * Oversee terminal load plans to ensure efficient ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$83K - $90K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Scheduling, routing, and dispatch or call center functions; * Development and implementation of ...

MV Transportation

Operations Manager

Chicago, IL

$83K - $90K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Scheduling, routing, and dispatch or call center functions; * Development and implementation of ...

MV Transportation

Operations Manager

Chicago, IL

$83K - $90K/yr

MV Transportation is seeking an Operations Manager will provide support, leadership and direction ... Scheduling, routing, and dispatch or call center functions; * Development and implementation of ...

MV Transportation

Operations Manager

Chicago, IL

$88K - $104K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Experience overseeing schedulers, dispatchers, and drivers; * Excellent organization and planning ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$88K - $104K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Experience overseeing schedulers, dispatchers, and drivers; * Excellent organization and planning ...

MV Transportation

Operations Manager

Chicago, IL

$88K - $104K/yr

The Operations Manager is primarily responsible for but not limited to: * Effectively manage on ... Experience overseeing schedulers, dispatchers, and drivers; * Excellent organization and planning ...

Life Fitness

Service Operations Manager

Rosemont, IL · Hybrid

Oversee dispatch, scheduling, service coordination, and customer support activities. * Develop and implement operational processes thatimprove efficiency and service deliveryand manage costs.

Pomp's Tire Service

Dispatcher

Joliet, IL · On-site

$17 - $20/hr

This dynamic role involves managing tire service dispatch operations and assisting with service billing to ensure accurate record-keeping and seamless workflow efficiency. The hours for this position ...

Life Fitness

Service Operations Manager

Rosemont, IL · On-site

Oversee dispatch, scheduling, service coordination, and customer support activities. * Develop and implement operational processes that improve efficiency and service delivery and manage costs.

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Dispatch Operations Manager information

See Chicago, IL salary details

$30K

$62.8K

$103.4K

How much do dispatch operations manager jobs pay per year?

As of Jul 27, 2026, the average yearly pay for dispatch operations manager in Chicago, IL is $62,833.00, according to ZipRecruiter salary data. Most workers in this role earn between $49,000.00 and $71,400.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a Dispatch Operations Manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are Dispatch Operations Managers?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a Dispatch Operations Manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What are popular job titles related to Dispatch Operations Manager jobs in Chicago, IL? For Dispatch Operations Manager jobs in Chicago, IL, the most frequently searched job titles are:
What job categories do people searching Dispatch Operations Manager jobs in Chicago, IL look for? The top searched job categories for Dispatch Operations Manager jobs in Chicago, IL are:
What cities near Chicago, IL are hiring for Dispatch Operations Manager jobs? Cities near Chicago, IL with the most Dispatch Operations Manager job openings:
Dispatch Operations Manager jobs near you
Infographic showing various Dispatch Operations Manager job openings in Chicago, IL as of July 2026, with employment types broken down into 1% As Needed, 91% Full Time, 6% Part Time, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $62,833 per year, or $30.2 per hour.
Dispatch Manager

Dispatch Manager

Four Seasons Heating

Bridgeview, IL • On-site

$65K - $85K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Job description

Dispatch Manager
Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric Bridgeview, IL On-Site Full-Time $65,000 - $85,000/year (base) + Bonus Opportunities
About Four Seasons
Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric is a trusted, growing home services company serving the Chicagoland area. We take pride in our reputation for quality workmanship, responsive service, and a customer-first culture - and we're looking for a Dispatch Manager who can lead our dispatch operation with the same standard of excellence.
The Role
We're seeking a hands-on, high-energy Dispatch Manager to lead our dispatch team and field service support staff. This is a highly visible, high-demand leadership role at the center of our daily operations - you'll be the connective tissue between our Supervisors, dispatchers, technicians, and customers, ensuring every call is scheduled, staffed, and executed flawlessly.
The ideal candidate is a strong people leader who thrives under pressure, builds great teams, and isn't afraid to roll up their sleeves during peak season. This role requires flexibility beyond a standard 9-to-5 - including after-hours phone availability, weekend responsiveness, and covering shifts when the business needs it most.
What You'll Do
Leadership & Team Management
  • Directly manage a team of Dispatch Supervisors and field service support personnel
  • Recruit, train, mentor, and develop dispatch staff to build a high-performing, accountable team
  • Foster a positive, disciplined culture centered on urgency, ownership, and customer service excellence
  • Conduct regular coaching sessions, performance reviews, and team meetings
  • Set clear expectations and hold team members accountable to KPIs and standards

Scheduling & Dispatch Operations
  • Oversee daily scheduling and dispatching of technicians across HVAC, plumbing, sewer, and electric service lines
  • Optimize technician routing and scheduling to maximize efficiency, minimize windshield time, and meet customer commitments
  • Monitor real-time call volume and adjust staffing/scheduling to match demand
  • Manage extended hours, overflow, and emergency scheduling during high-demand periods (seasonal peaks, storms, emergencies)
  • Ensure appropriate shift coverage at all times, including stepping in personally when gaps arise

Availability & Responsiveness
  • Serve as an escalation point for after-hours calls and urgent dispatch issues
  • Be responsive and available on weekends as needed to support ongoing operations
  • Cover additional shifts as business needs require, including early mornings, evenings, and weekends during peak seasons
  • Maintain a "hands-on" presence - this is not a 9-5, hands-off management role

Execution & Performance
  • Monitor daily/weekly dispatch metrics (first-time fix rate, on-time arrival, technician utilization, call-to-schedule ratio, etc.)
  • Partner with Sales, Operations, and Service Leadership to align dispatch execution with company goals
  • Identify process gaps and implement improvements to dispatch workflows and procedures
  • Ensure high levels of customer satisfaction through efficient, accurate, and timely scheduling

What We're Looking For
  • Minimum 3+ years of experience in a Dispatch Supervisor or Dispatch Manager role within the home services industry (HVAC, plumbing, electrical, or related trades strongly preferred)
  • Proven experience managing and developing a team of supervisors and/or field support staff
  • Strong organizational skills with the ability to manage multiple priorities in a fast-paced, high-volume environment
  • Demonstrated leadership ability - someone who can train, coach, and hold people accountable while building team morale
  • Comfortable and available for after-hours calls, weekend responsiveness, and flexible/extended shift coverage
  • Proficiency with dispatch/scheduling software and CRM systems (e.g., ServiceTitan or similar platforms) preferred
  • Excellent communication skills - calm under pressure, clear with instructions, and customer-focused
  • A "get it done" mentality - willing to jump in and cover shifts or solve problems hands-on when needed
  • High school diploma or equivalent required; additional education or certifications in business/operations management a plus

What We Offer
  • Competitive base salary: $65,000 - $85,000/year, based on experience
  • Bonus opportunities tied to team and operational performance
  • Opportunity to build and shape a growing team and department
  • A stable, established company with a strong local reputation
  • Health benefits, paid time off, and additional company benefits
  • A collaborative leadership team that values culture, development, and results

Schedule Expectations
This is an on-site, in-location position based in Bridgeview, IL. Given the nature of home services dispatch, this role requires:
  • Availability for after-hours phone support as issues arise
  • Responsiveness on weekends
  • Willingness to cover additional shifts during high call-volume periods or staffing gaps
  • Extended hours during peak scheduling/demand seasons (e.g., summer AC season, winter heating emergencies)

Candidates should be prepared for a dynamic schedule that reflects the always-on nature of home services.
Benefits:
• Medical Insurance (employer subsidized)
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Dental Plans (free to employees)
• Vision Plans (free to employees)
• Short Term Disability (free to employees)
• Long Term Disability
• Basic Life Insurance (free to employees)
• Holiday Pay
• Paid Time Off
• 401k with Matching
• Credit Union
• Cellular Discounts
Equal Opportunity & Reasonable Accommodation
Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, contact Human Resources at 773-284-6161 Ext 5010.
Ready to lead a team that keeps our customers comfortable year-round? Apply today and bring your leadership, organization, and drive to Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric.
Four Seasons Heating, Air Conditioning, Plumbing, Sewer & Electric is an Equal Opportunity Employer.
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