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Dispatch Operations Manager Jobs in Sesser, IL (NOW HIRING)

MedicOne Medical Response

EMT, Part Time

Marion, IL · On-site

$16.50 - $21.75/hr

Under the direction of Supervisor and MedicOne Medical Response Management, the Emergency Medical ... dispatcher * Perform life-saving operations The EMT must perform routine tasks in and around the ...

Republic Services

CDL B Driver

Mount Vernon, IL · On-site

$19.35 - $26.62/hr

Courteously interact with all customers, dispatchers and others on a daily basis to ensure all ... By combining local operational management with standardized business practices, we drive greater ...

Republic Services

CDL Driver

De Soto, IL · On-site

$19.35 - $26.62/hr

Courteously interact with all customers, dispatchers and others on a daily basis to ensure all ... By combining local operational management with standardized business practices, we drive greater ...

Republic Services

CDL B Driver

Mount Vernon, IL · On-site

$19.35 - $26.62/hr

Courteously interact with all customers, dispatchers and others on a daily basis to ensure all ... By combining local operational management with standardized business practices, we drive greater ...

Republic Services

CDL B Driver

Mount Vernon, IL · On-site

$19.35 - $26.62/hr

Courteously interact with all customers, dispatchers and others on a daily basis to ensure all ... By combining local operational management with standardized business practices, we drive greater ...

Republic Services

CDL Driver

De Soto, IL · On-site

$19.35 - $26.62/hr

Courteously interact with all customers, dispatchers and others on a daily basis to ensure all ... By combining local operational management with standardized business practices, we drive greater ...

Republic Services

CDL Driver

De Soto, IL · On-site

$19.35 - $26.62/hr

Courteously interact with all customers, dispatchers and others on a daily basis to ensure all ... By combining local operational management with standardized business practices, we drive greater ...

Illinois Central School Bus

Monitor/Aide

West Frankfort, IL · On-site

$13.50 - $17.50/hr

Job Purpose: Assist the driver in the safe operation of the route and manage students as defined ... Communicating via the English language with passengers, parents, school officials, dispatch, and ...

Illinois Central School Bus

Monitor/Aide

West Frankfort, IL · On-site

$11.75 - $15/hr

Job Purpose Assist the driver in the safe operation of the route and manage students as defined ... Communicating via the English language with passengers, parents, school officials, dispatch, and ...

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All JobsDispatch Operations JobsDispatch Operations Manager JobsDispatch Operations Manager Jobs in Sesser, IL

Dispatch Operations Manager information

See Sesser, IL salary details

$28K

$58.6K

$96.5K

How much do dispatch operations manager jobs pay per year?

As of Aug 12, 2026, the average yearly pay for dispatch operations manager in Sesser, IL is $58,640.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,700.00 and $66,700.00 per year, depending on experience, location, and employer.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.
What cities near Sesser, IL are hiring for Dispatch Operations Manager jobs? Cities near Sesser, IL with the most Dispatch Operations Manager job openings:
Dispatch Operations Manager jobs near you

Ambulance Dispatcher

MedicOne Medical Response

Marion, IL • On-site

Full-time

Re-posted 2 days ago

Job description

MedicOne Medical Response is a leader in pre-hospital medicine and healthcare transportation system design and operations. Since 1999, we've grown from 2 ambulances and 8 employees to a fleet of 100+ vehicles and 500 team members. MedicOne Medical Response was named to the 2014, 2015, 2016, 2017 and 2019 Inc. Magazine 500|5000 fastest growing companies in America list. The winner of a Stevie Award for outstanding healthcare and several Star of Life awards; we pride ourselves in an Organizational Culture that is welcoming, caring, accountable, and fast-paced.
MedicOne Medical Response provides emergency medical ambulance services to facilities and communities in Texas, Tennessee, Mississippi and Illinois. We are the primary Veterans Affairs health system ambulance provider for North Texas, Southern Illinois, Southern Indiana and Western Kentucky. A nationally known and respected disaster response provider; we are partnered with several state EMAC's and well as a national federal ambulance contract through FEMA for national disaster deployments. In our over 22 years of operation we have transported over 1,000,000 patients.
If you are Driven, Empathetic, Engaging, and Adaptable, you will fit right in! We are a team of growth-minded, customer-centric, and entrepreneurial go-getters and as our newest team member you will serve as an integral part of our organization by leading through inspiration, professional growth and development, providing outstanding patient care all while serving as an ambassador for mitigating safety and risk incidents, improving workplace culture with a positive attitude and being a patient advocate.
At MedicOne Medical Response we firmly believe it's not just about the destination, it's about the journey! It's about who you become along the way, the people you meet, the connections you make and the experiences that you have that shape the kind of healthcare professional you become. We invite to join us as we build a new culture in EMS.
Follow us on Facebook @ www.Facebook.com/MedicOneMR.
POSITION TITLE: Ambulance Dispatcher
Reports to: Supervisor
Employees Supervised/Directed: None
POSITION PURPOSE AND SUMMARY
Under direction of the Communications Supervisor and MedicOne Medical Response management, the ideal Communications Specialist ("incumbent") will perform duties associated with answering calls and communication with and dispatching ambulances to the sick and injured in accordance with all applicable laws, regulations, and MedicOne Medical Response communications protocols and operational policies.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
The incumbent must possess and apply knowledge and skills necessary to perform the duties of a communications specialist, in a dignified and compassionate manner, including:
  • Effectively receive incoming requests for service from client base.
  • Perform call triage when appropriate to insure patients receive most appropriate level of care.
  • Input, via CAD, complete and accurate run information to allow successful deployment of resources and reimbursement for services.
  • Provide exceptional customer service to both internal and external customers.
  • Efficiently direct and deploy field resources to meet customer expectations.
  • Maintain accurate system status management.
  • Account for and insure field resource safety at all times.
  • Deal with stressful situations with poise and professionalism.
  • Immediately notify supervisor and/or manager of unusual occurrences
  • Report and document response/service failures or violations of policy and procedures to supervisor and/or manager.
  • Perform timely notifications as outlined in SOPs (info/stats pages, turn calls, etc.)
  • Receive and respond to non-transport related customer requests in a timely manner.
  • Coordinate and support operational needs of department.
  • Efficiently use Communications technologies including CAD, radio, paging and cellular systems.
  • Perform daily duties including PCS tracking, reports distribution and other duties as assigned.
  • Maintain flexibility and resilience towards change.
  • Constantly strive to improve processes and systems.
  • Attend scheduled company and departmental meetings and functions if applicable.
  • Maintain required certifications, training and CE requirements.
  • Maintain field ride-time requirements.

The incumbent must perform all job responsibilities in a manner that protects patient privacy:
  • The incumbent is expected to protect the privacy of all patient information in accordance with the Company's privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principles of professionalism as a health care provider. Failure to comply with the Company's Policies and Procedures on patient privacy may result in disciplinary action up to and including termination of employment with MedicOne Medical Response
  • The incumbent may access protected health information and other patient information only to the extent that is necessary to complete your job duties. The incumbent may only share such information with those who have a need to know specific patient information you have in your possession to complete their job responsibilities related to treatment, payment or other Company operations.
  • The incumbent is encouraged and expected to report, without the threat of retaliation, any concerns regarding the Company's Policies and Procedures on patient privacy and any observed practices in violation of that Policy to the designated Privacy Officer.
  • The incumbent is expected to actively participate in Company privacy training and is required to communicate privacy Policy information to coworkers, students, patients and others in accordance with Company Policy.

The incumbent must also:
  • Be a team player, as EMS is a team effort, and providers must provide necessary assistance to ensure system sanitation, readiness and adherence to quality assurance standards;
  • Be flexible, as emergency services operate on a 24-hour clock; the incumbent's assigned work shift schedule may vary.
  • Maintain a thorough working knowledge of local geography, which includes maps, streets, and grid book systems;

QUALIFICATIONS
Educational Requirements
The incumbent must have a minimum of either a high school diploma or a GED as evidence of completion of a high school education.
Certificates, Licenses And Registrations
The incumbent must possess and maintain a valid driver's license, current American Red Cross CPR for the Professional Rescuer and/or American Heart Association BCLS certification and/or ASHI CPR for the Professional Rescuer.
MENTAL REQUIREMENTS OF THE POSITION
  • Handle a significant number of stressful situations, and be able to function calmly; coolly and collectedly under all types of stressful situations;
  • Get along well with diverse personalities;
  • Communicate with patients and others with empathy and respect;
  • Create and maintain a positive and cooperative working environment in stressful situations;
  • Work smoothly and professionally in an environment where teamwork is essential;
  • Analyze and interpret difficult and complex patient care and personnel situations;
  • Work independently with a minimal supervision for assigned tasks;
  • Exercise sound independent judgment within general Policy and procedural guidelines;
  • Anticipate and identify problems and take initiative to prevent or correct them;
  • Establish and maintain effective working relationships with all levels of personnel within the medical community, MedicOne Medical Response, outside agencies, patients, and members of the community;
  • Understand and follow federal, state and local laws, and MedicOne Medical Response policies, procedures, and rules;
  • Follow orders;
  • Remember and apply concepts, knowledge and principles; and
  • Appropriate deal with stress and maintain composure when encountering serious injuries or illnesses.

DISCLAIMER
The information provided in this description is designed to indicate the general nature and level of work performed by incumbents within this position. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of employees assigned to this position. MedicOne Medical Response has the sole discretion to add or modify the duties of the position and to designate other functions at any time. This position description is not an employment agreement or contract.

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