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Dispatch Operations Manager Jobs in Joliet, IL (NOW HIRING)

olt

Dispatch Supervisor

Berkeley, IL · On-site

The Dispatch Supervisor also supports driver hiring, training, performance management, and compliance while working closely with customers, carriers, operations, maintenance, and human resources to ...

Odyssey

Dispatch Supervisor

Berkeley, IL · On-site

The Dispatch Supervisor also supports driver hiring, training, performance management, and compliance while working closely with customers, carriers, operations, maintenance, and human resources to ...

olt

Dispatch Supervisor

Berkeley, IL · On-site

The Dispatch Supervisor also supports driver hiring, training, performance management, and compliance while working closely with customers, carriers, operations, maintenance, and human resources to ...

LX Pantos Americas

Dispatcher

Matteson, IL · On-site

We are seeking a highly organized and communicative Dispatch Coordinator to manage and oversee dispatch operations within our warehouse. This role serves as a key liaison between the warehouse ...

Roadrunner

Supervisor, Dispatch

Bolingbrook, IL · On-site

$60K - $65K/yr

You will manage the flow of pickups, appointments, and driver coordination across a complex ... What you'll do 1. Lead daily dispatch operations * Oversee terminal load plans to ensure efficient ...

Roadrunner

Supervisor, Dispatch

Bolingbrook, IL · On-site

$60K - $65K/yr

You will manage the flow of pickups, appointments, and driver coordination across a complex ... What you'll do 1. Lead daily dispatch operations * Oversee terminal load plans to ensure efficient ...

Roadrunner

Supervisor, Dispatch

Bolingbrook, IL · On-site

$60K - $65K/yr

You will manage the flow of pickups, appointments, and driver coordination across a complex ... What you'll do 1. Lead daily dispatch operations * Oversee terminal load plans to ensure efficient ...

Onehourpittsburghpa

Operations Manager

Naperville, IL · On-site

$80 - $100/hr

Manage scheduling, dispatching, and coordination of HVAC technicians. * Monitor and improve operational performance metrics and KPIs. * Develop and implement training programs for staff to enhance ...

MV Transportation

Operations Manager

Chicago, IL

$88K - $104K/yr

The Operations Manager is primarily responsible for but not limited to: * Effectively manage on ... Experience overseeing schedulers, dispatchers, and drivers; * Excellent organization and planning ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$88K - $104K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Experience overseeing schedulers, dispatchers, and drivers; * Excellent organization and planning ...

MV Transportation

Operations Manager

Chicago, IL · On-site

$88K - $104K/yr

Responsibilities MV Transportation is seeking an Operations Manager will provide support ... Experience overseeing schedulers, dispatchers, and drivers; * Excellent organization and planning ...

WeDriveU

Operations Manager - Transit

Bourbonnais, IL · On-site

$70K - $75K/yr

Reconcile payroll/timekeeping information against dispatch logs, run assignments, schedules ... management skills. Knowledge, Skills and Abilities * Fixed-route operations supervision

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Dispatch Operations Manager information

See Joliet, IL salary details

$29.8K

$62.4K

$102.8K

How much do dispatch operations manager jobs pay per year?

As of Sep 8, 2026, the average yearly pay for dispatch operations manager in Joliet, IL is $62,433.00, according to ZipRecruiter salary data. Most workers in this role earn between $48,600.00 and $71,000.00 per year, depending on experience, location, and employer.

What is a dispatch operations manager?

Dispatch Operations Managers oversee the daily operations of dispatch teams responsible for coordinating the movement of goods, vehicles, or personnel. They ensure that schedules are met, resources are efficiently allocated, and any issues are resolved quickly to maintain smooth operations. Their role often involves supervising staff, implementing procedures, monitoring performance, and communicating with clients or other departments. Strong organizational and leadership skills are essential for this position. Dispatch Operations Managers play a crucial role in logistics, transportation, emergency response, and other industries that rely on timely coordination.

How does a dispatch operations manager typically collaborate with other departments to ensure smooth logistics operations?

A Dispatch Operations Manager works closely with departments such as warehouse, transportation, customer service, and supply chain planning to coordinate schedules, resolve issues, and optimize delivery routes. Regular meetings and real-time communication help ensure that all teams are aligned on priorities, shipment statuses, and any emerging challenges. Strong collaboration is essential to quickly address delays or bottlenecks and to maintain high customer satisfaction. Building effective cross-department relationships is a key part of the role and contributes significantly to operational efficiency.

What are the key skills and qualifications needed to thrive as a dispatch operations manager, and why are they important?

A Dispatch Operations Manager requires expertise in logistics coordination, staff management, and operational analysis, often supported by a degree in business, logistics, or a related field. Familiarity with dispatch management software, GPS tracking systems, and relevant safety certifications is typically expected. Strong leadership, problem-solving abilities, and effective communication are crucial soft skills for managing teams and responding to dynamic situations. These skills and qualities ensure efficient operations, timely deliveries, and high levels of customer satisfaction in a fast-paced environment.

What is the difference between Dispatch Operations Manager vs Dispatch Coordinator?

AspectDispatch Operations ManagerDispatch Coordinator
ResponsibilitiesOversees dispatching activities, manages teams, optimizes routes, and ensures timely deliveriesSchedules and assigns deliveries, communicates with drivers, and handles daily dispatch tasks
Required CredentialsHigh school diploma or equivalent; experience in logistics or transportation; leadership skillsHigh school diploma or equivalent; experience in dispatch or customer service
Work EnvironmentOffice-based with some field oversight; leadership role in logisticsOffice-based; direct communication with drivers and clients
Industry UsageCommon in transportation, logistics, and delivery companiesUsed across similar industries for daily dispatch tasks

The Dispatch Operations Manager typically has broader responsibilities, including team management and strategic planning, while the Dispatch Coordinator focuses on daily scheduling and communication. Both roles are essential in logistics, but the manager position involves higher-level oversight and decision-making.

What are popular job titles related to Dispatch Operations Manager jobs in Joliet, IL?

For Dispatch Operations Manager jobs in Joliet, IL, the most frequently searched job titles are:

What job categories do people searching Dispatch Operations Manager jobs in Joliet, IL look for?

The top searched job categories for Dispatch Operations Manager jobs in Joliet, IL are:

What cities near Joliet, IL are hiring for Dispatch Operations Manager jobs?

Cities near Joliet, IL with the most Dispatch Operations Manager job openings:

Dispatch Operations Manager jobs near you

Dispatch Supervisor

DRF Water Heating Solutions

Plainfield, IL

$65K - $75K/yr

Full-time

Re-posted yesterday

Job description

Lead the Team That Keeps Our Business Running!
Are you a proven leader who thrives in a fast-paced operations environment? Do you enjoy solving complex scheduling challenges, leading high-performing teams, and ensuring customers receive exceptional service? If so, we want to hear from you!
We are seeking a Dispatch Supervisor to lead our dispatch operations team. This role plays a critical part in driving operational efficiency, maximizing productivity, supporting revenue growth, and delivering an outstanding customer experience.
If you're energized by problem-solving, team development, and making real-time decisions that impact business results, this could be the perfect opportunity for you
What You'll Do
  • Lead Daily Dispatch Operations
  • Direct dispatch activities across Chicagoland by balancing technician availability, geography, warehouse inventory, customer commitments, drive times, safety requirements, and workload demands.
  • Prioritize urgent service needs, same-day and next-day opportunities, committed appointments, and other time-sensitive work.
  • Monitor the active job queue and proactively resolve scheduling conflicts, delays, call-offs, inventory issues, and resource constraints.
  • Make timely operational decisions and escalate significant service, safety, compliance, or customer-impacting concerns when appropriate.
  • Manage Resources amp; Vendor Partnerships
  • Coordinate dispatch operations for subcontractor partners in out-of-state markets.
  • Monitor partner responsiveness, job acceptance rates, cancellations, and completion performance.
  • Ensure technicians and subcontractors have the qualifications, materials, coverage areas, and information needed to complete jobs successfully.
  • Adjust staffing and resource allocation to meet changing service demands.
  • Develop and Lead a High-Performing Team
  • Coach, mentor, and supervise dispatch personnel to ensure consistent execution and accountability.
  • Establish clear expectations, service standards, and performance goals.
  • Conduct team meetings, performance reviews, coaching sessions, recognition programs, and corrective action processes.
  • Foster a positive, collaborative, and customer-focused culture.
  • Support Talent Development amp; Workforce Planning
  • Assist with recruiting, onboarding, training, cross-training, and employee development initiatives.
  • Build team capabilities and ensure effective coverage across all operating hours.
  • Maintain continuity plans and shift handoff procedures to support business operations during absences or unexpected disruptions.
  • Drive Communication amp; Customer Satisfaction
  • Serve as a key communication hub between dispatch, field teams, subcontractors, warehouses, Customer Service, Sales, Purchasing, and leadership.
  • Ensure timely, accurate, and professional communication regarding schedules, job updates, inventory availability, and service issues.
  • Help remove obstacles that impact service delivery and customer satisfaction.
  • Improve Performance amp; Operational Excellence
  • Analyze operational data to optimize routing, scheduling, coverage, and productivity.
  • Partner with cross-functional teams to address recurring process, inventory, capacity, or systems challenges.
  • Lead continuous improvement initiatives that enhance customer experience, operational efficiency, and revenue performance.
What We're Looking For
  • Required Qualifications
  • High school diploma or equivalent required; college coursework or degree preferred.
  • 3+ years of leadership experience in dispatch, logistics, field service, customer service, contact center operations, or another fast-paced service environment.
  • Experience coordinating mobile workforces, technicians, subcontractors, routes, appointments, or multi-location operations strongly preferred.
  • Proficiency with Microsoft Outlook, Excel, Word, and Teams.
  • Experience using dispatch, routing, workforce management, CRM, telephony, or field service management systems.
  • Strong organizational, analytical, decision-making, and problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ability to prioritize competing demands and remain calm under pressure.
Why You'll Love This Role
  • Lead a critical business function that directly impacts customer satisfaction and revenue growth
  • Manage a team and make meaningful operational decisions every day
  • Collaborate with multiple departments and influence company performance
  • Opportunity to drive process improvements and operational excellence
  • Fast-paced environment where no two days are the same
Work Environment
This is a fully in-office leadership position in a fast-paced operations environment. The role requires extensive computer and phone use, frequent multitasking, and the ability to manage priorities in real time. Occasional availability outside standard business hours, including evenings, weekends, or holidays, may be required based on business and staffing needs. Limited local travel may also be required.
Ready to Lead a Team That Makes a Difference Every Day?
Apply today and help us deliver exceptional service, maximize operational performance, and build a best-in-class dispatch organization.

Apply