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Customer Insight Analyst Jobs (NOW HIRING)

Dart Container

Sr Consumer Insight Analyst

Chicago, IL · On-site

$88K - $109K/yr

This position is a customer and company leadership-facing insights partner, translating consumer ... Analyze customer and channel performance to identify growth opportunities by SKU, risks or white ...

Parts Town

Customer Insights Analyst

Fort Wayne, IN

The Job at a Glance The Customer Insights Analyst plays a key role in advancing Parts Town's Voice of the Customer (VoC) program by transforming customer feedback and operational data into actionable ...

Parts Town

Customer Insights Analyst

Fort Wayne, IN · On-site

The Job at a Glance The Customer Insights Analyst plays a key role in advancing Parts Town's Voice of the Customer (VoC) program by transforming customer feedback and operational data into actionable ...

Parts Town

Customer Insights Analyst

Fort Wayne, IN

The Job at a Glance The Customer Insights Analyst plays a key role in advancing Parts Town's Voice of the Customer (VoC) program by transforming customer feedback and operational data into actionable ...

Apply Early

Parts Town

Customer Insights Analyst

Plattsburgh, NY · On-site

The Job at a Glance The Customer Insights Analyst plays a key role in advancing Parts Town's Voice of the Customer (VoC) program by transforming customer feedback and operational data into actionable ...

Parts Town

Customer Insights Analyst

Plattsburgh, NY

The Job at a Glance The Customer Insights Analyst plays a key role in advancing Parts Town's Voice of the Customer (VoC) program by transforming customer feedback and operational data into actionable ...

Apply Early

Parts Town

Customer Insights Analyst

Fort Wayne, IN · On-site

The Job at a Glance The Customer Insights Analyst plays a key role in advancing Parts Town's Voice of the Customer (VoC) program by transforming customer feedback and operational data into actionable ...

Assa Abloy

Customer Insights Analyst

Lake Forest, CA · On-site

$80/hr

Hands-on experience applying AI tools to customer insights workflows (e.g., text analytics ... insight generation). What we offer We're passionate about providing amazing opportunities and ...

ASSA ABLOY

Customer Insights Analyst

Lake Forest, CA · On-site

$80/hr

Hands-on experience applying AI tools to customer insights workflows (e.g., text analytics ... insight generation). What we offer We're passionate about providing amazing opportunities and ...

ASSA ABLOY

Customer Insights Analyst

Foothill Ranch, CA · On-site

$80/hr

Hands-on experience applying AI tools to customer insights workflows (e.g., text analytics ... insight generation). What we offer We're passionate about providing amazing opportunities and ...

New

The Stem

Customer Engagement Insight Consultant

Roles & Responsibilities Customer engagement insight consultants are responsible for gathering, synthesizing and analyzing insights related to key customers to shape engagement approaches and ...

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Customer Insight Analyst information

See salary details

$39.5K

$65K

$86K

How much do customer insight analyst jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer insight analyst in the United States is $65,000.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,000.00 and $85,000.00 per year, depending on experience, location, and employer.

What does a Customer Insight Analyst do?

A Customer Insight Analyst gathers and analyzes data on customer behaviors, preferences, and feedback to help companies better understand their clients. They use various data sources such as surveys, transaction records, and digital analytics to identify trends and provide actionable recommendations. Their insights assist businesses in improving customer experience, developing targeted marketing strategies, and making informed business decisions. In essence, they bridge the gap between customer data and business strategy.

What is the difference between Customer Insight Analyst vs Market Research Analyst?

AspectCustomer Insight AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; certifications in research methods
Work EnvironmentData-driven teams within marketing or customer experience departmentsResearch firms or corporate marketing departments
Employer & Industry UsageRetail, e-commerce, finance, and service industries focusing on customer behaviorConsumer goods, advertising, and consulting firms analyzing market trends
Search & Comparison IntentUnderstanding customer behavior and preferencesAnalyzing market trends and consumer demand

The main difference is that a Customer Insight Analyst focuses on understanding customer behaviors and preferences to improve products and services, while a Market Research Analyst studies broader market trends and consumer demand to inform strategic decisions. Both roles require similar educational backgrounds and are used across various industries, but their focus areas differ.

How does a Customer Insight Analyst typically collaborate with other departments within a company?

Customer Insight Analysts frequently work cross-functionally, partnering with marketing, product, and sales teams to translate customer data into actionable recommendations. They often present insights through reports or presentations, helping stakeholders understand customer behavior trends and preferences. Regular meetings and project collaborations are common, ensuring that data-driven strategies are implemented effectively and align with business objectives.

What are the key skills and qualifications needed to thrive as a Customer Insight Analyst, and why are they important?

To thrive as a Customer Insight Analyst, you need strong analytical skills, a solid understanding of market research methodologies, and a relevant degree in business, statistics, or a related field. Familiarity with data analysis tools such as SQL, Excel, Tableau, and statistical software like SPSS or R is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data findings into actionable business recommendations. These abilities are essential for uncovering customer trends and driving strategic decisions that enhance business performance.
More about Customer Insight Analyst jobs
What cities are hiring for Customer Insight Analyst jobs? Cities with the most Customer Insight Analyst job openings:
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Customer Insight Analyst jobs near you
Infographic showing various Customer Insight Analyst job openings in the United States as of June 2026, with employment types broken down into 100% Full Time. Highlights an 25% In-person, and 75% Remote job distribution, with an average salary of $65,000 per year, or $31.2 per hour.
Sr Consumer Insight Analyst

Sr Consumer Insight Analyst

Dart Container

Chicago, IL • On-site

$88K - $109K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Dart Container rating

7.7

Company rating: 7.7 out of 10

Based on 86 frontline employees who took The Breakroom Quiz

34th of 112 rated packaging manufacturers

Job description

The Senior Consumer Insight Analyst uncovers consumer, category, and shopper trends to help shape the future of products, translating them into bold, insight-led strategies that drive growth for the company and retail partners. This role is a key leader supporting category and channel strategies, bringing forward compelling, insight-rich stories that influence decisions, inspire retailers, and deliver value to our consumers. This position is a customer and company leadership-facing insights partner, translating consumer, shopper, customer, and commercial performance data into clear, actionable recommendations.
Day to Day Role
  • Operate as the shopper and category expert for the Business Unit (BU) and retailer partners by leveraging advanced analytics and deep consumer/category/shopper insight
  • Continuously identify, synthesize, and interpret emerging consumer, category, and substrate trends
  • Translate trends into forward-looking positive outcomes for brand strategy and innovation
  • Stay current on trends in category, retail, channel, CPG, etc. to position the company as a thought leader and trusted advisor
  • Develop visualizations and performance scorecards/reporting across channels and key retailers to monitor category and competitive performance to guide the organization towards recommendations and actions
  • Support learning and development, leverage of data, insights and tools within the BU and sales organization
  • Develop, maintain, and deliver accretive category selling decks that help support budget attainment, incremental revenue and new item placement plans that exceed category and competitive performance
  • Identify and define specific strategic business objectives to improve sales, share growth and enhance profitability
  • Analyze customer and channel performance to identify growth opportunities by SKU, risks or white space
  • Work closely with Sales, Product Line Management Marketing, Customer Success, and Pricing teams to ensure drive of incremental category leading profitable growth
  • Support customer planning, joint business plans, and customer line reviews as needed
  • Support revenue growth management initiatives including pricing architecture and mix optimization
  • Evaluate promotions and discounts to improve ROI and profitability to guide internal strategy guidance leveraging emerging category, shopper and market trends
  • Leverage expert-level shelving knowledge to deliver best-in-class category shelving recommendations that enhance the shopper experience in store

Core Skills and Qualifications
The ideal candidate must possess the following
  • Bachelor's degree with an emphasis in business administration, marketing, or related field of study
  • Progressive sales experience in the CPG industry with demonstrated experience in strategic insights/consumer insights roles with demonstrated results
  • Demonstrated experience connecting disparate data points, synthesizing complex information into clear narratives, and delivering compelling, strategic storytelling that influenced executive-level decisions
  • Experience and application of syndicated and panel tools (e.g., Nielsen, Circana, Numerator, Mintel, Kantar) and retailer/shopper data partners (e.g., 84.51°, dunnhumby)
  • Proficiency in Microsoft Office applications (Word, Excel, PowerPoint), Power BI, and TPM tools
  • Proven ability to cultivate, build and leverage relationships with both customers and internal decision-makers to accelerate business growth and build strategic, long-term partnerships
  • Excellent verbal and written communication skills necessary in order to persuade and influence decision making of individuals, groups, or work teams
  • Demonstrated experience effectively presenting to an audience
  • Advanced judgement and decision-making skills
  • Highly organized with the ability to balance multiple projects simultaneously

Overview: Dart makes everyday products that give people the freedom to enjoy the food & drinks they love, wherever they are. From to-go containers and dinnerware to tamper-evident food packaging and even the red SOLO cup, Dart products have been keeping people on the go and having fun for 65 years. We're a family-owned, family-focused company of 12,000 employees united by a shared set of values and dedicated to providing exceptional customer service. Headquartered in Mason, MI, with 30 locations in three countries, we're proud of our ability to innovate, manufacture and lead the way with each new generation of quality products.
Benefits: Dart Container full-time employees enjoy great benefits, including medical, dental, vision, life insurance, 401(k) with company matching contributions, paid vacation, paid holidays, short-term disability, tuition assistance, product discounts and more.
Dart Container is a drug-free workplace. Candidates are subject to a drug test (excluding THC*/marijuana/cannabis) and background check at the time of offer.
*THC testing ONLY when such testing is required by law.
Dart Container is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
https://www.dartcontainer.com/eeoaa/
If you have a disability and need an accommodation to access this website or for the application process, you should call Dart at (800) 545-3278 Ext 3370 or email us at ADArequests@dart.biz. Relay calls can be made by dialing 711 or the relay number for your state.
If you experience difficulty applying online, you may call (800) 545-3278 Ext 3390 or email us at applicationassistance@dart.biz for assistance.

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