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Customer Insight Analyst Jobs in California (NOW HIRING)

Ross

Analyst, Customer Insights and Reporting

Dublin, CA · On-site

$70K - $101K/yr

Design and deliver practical, insight driven financial and operational analyses - leveraging Test & Learn and customer receipt survey platforms - to support pilots and process improvement initiatives ...

Listen Labs

Insights Analyst

San Francisco, CA · On-site

$85K - $110K/yr

TL;DR: We're hiring for our Insights team to help our customers unlock the full value of Listen ... We help customers analyze conversations, surface themes, and make faster, smarter product decisions.

Pave

Insights Analyst

San Francisco, CA · On-site

$139K - $174K/yr

The Insights pod is the team that turns Pave's one-of-a-kind real-time compensation dataset into ... Experience building customer-facing data products Compensation, It's What We Do. At Pave, we ...

Pave

Insights Analyst

San Francisco, CA · On-site

$190/hr

The Insights pod is the team that turns Pave's one-of-a-kind real-time compensation dataset into ... Experience building customer-facing data products Compensation, It's What We Do. At Pave, we ...

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All JobsCustomer Insight Analyst JobsCustomer Insight Analyst Jobs in California

Customer Insight Analyst information

See California salary details

$39.7K

$65.3K

$86.4K

How much do customer insight analyst jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer insight analyst in California is $65,267.00, according to ZipRecruiter salary data. Most workers in this role earn between $45,200.00 and $85,300.00 per year, depending on experience, location, and employer.

What does a Customer Insight Analyst do?

A Customer Insight Analyst gathers and analyzes data on customer behaviors, preferences, and feedback to help companies better understand their clients. They use various data sources such as surveys, transaction records, and digital analytics to identify trends and provide actionable recommendations. Their insights assist businesses in improving customer experience, developing targeted marketing strategies, and making informed business decisions. In essence, they bridge the gap between customer data and business strategy.

What is the difference between Customer Insight Analyst vs Market Research Analyst?

AspectCustomer Insight AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; certifications in research methods
Work EnvironmentData-driven teams within marketing or customer experience departmentsResearch firms or corporate marketing departments
Employer & Industry UsageRetail, e-commerce, finance, and service industries focusing on customer behaviorConsumer goods, advertising, and consulting firms analyzing market trends
Search & Comparison IntentUnderstanding customer behavior and preferencesAnalyzing market trends and consumer demand

The main difference is that a Customer Insight Analyst focuses on understanding customer behaviors and preferences to improve products and services, while a Market Research Analyst studies broader market trends and consumer demand to inform strategic decisions. Both roles require similar educational backgrounds and are used across various industries, but their focus areas differ.

How does a Customer Insight Analyst typically collaborate with other departments within a company?

Customer Insight Analysts frequently work cross-functionally, partnering with marketing, product, and sales teams to translate customer data into actionable recommendations. They often present insights through reports or presentations, helping stakeholders understand customer behavior trends and preferences. Regular meetings and project collaborations are common, ensuring that data-driven strategies are implemented effectively and align with business objectives.

What are the key skills and qualifications needed to thrive as a Customer Insight Analyst, and why are they important?

To thrive as a Customer Insight Analyst, you need strong analytical skills, a solid understanding of market research methodologies, and a relevant degree in business, statistics, or a related field. Familiarity with data analysis tools such as SQL, Excel, Tableau, and statistical software like SPSS or R is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data findings into actionable business recommendations. These abilities are essential for uncovering customer trends and driving strategic decisions that enhance business performance.
What cities in California are hiring for Customer Insight Analyst jobs? Cities in California with the most Customer Insight Analyst job openings:
What are popular job titles related to Customer Insight Analyst jobs in CA? For Customer Insight Analyst jobs in CA, the most frequently searched job titles are:
Customer Insight Analyst jobs near you
Business Insight Analyst

Business Insight Analyst

Mutual of Omaha Mortgage

Irvine, CA • On-site

$70/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 17 hours ago

Job description

Business Insight Analyst 

Location: Hybrid - Irvine, CA

Job Type: Contract to Full Time
 

Mutual of Omaha is a Fortune 300 Company. Mutual of Omaha Mortgage is inspired by hometown values and a commitment to being responsible and caring for each other. We exist for the benefit of our customers and employees.   
Mutual of Omaha Mortgage is a full-service lending company offering both Forward and Reverse Mortgage products including a complete line of residential mortgage, refinancing, specialty, and HECM loans. We employ a knowledgeable staff of experienced Loan Officers with an operations team that is second to none. If you are interested in joining a team that promotes from within and works together toward a common goal of helping customers with their mortgage needs, please review and apply for our opening below!  
 

Mutual of Omaha Mortgage is seeking a data-driven and detail-oriented Business Insight Analyst to support data analysis and strategic decision-making within the reverse mortgage services sector. In this role, you will work closely with the VP/ SVP of Marketing—to deliver actionable insights, identify trends, and support initiatives that drive operational efficiency and customer satisfaction.   

You will play a key role in transforming raw data into meaningful intelligence to improve forecasting, risk management, and revenue optimization in a highly regulated, fast-paced industry.  

Key Responsibilities:  

  • Analyze mortgage pipeline data, loan performance, and financial trends to support strategic initiatives.  
  • Build and maintain dashboards and reports to track key performance indicators (KPIs) across lending, marketing , servicing, and customer experience.  
  • Partner with stakeholders to identify pain points, operational bottlenecks, and areas for revenue or efficiency gains.  
  • Monitor and report on campaign performance and market trends (e.g., interest rate changes, borrower behavior, prepayment risk).  
  • Support regulatory and compliance reporting by ensuring accuracy and integrity of data.  
  • Develop predictive models and scenario analyses for delinquency, risk, behavior, and loan trends.  
  • Translate complex data into clear business recommendations through written reports and visual presentations.  

Qualifications:  

Required:
  • Bachelor’s degree in Finance, Economics, Data Science, Statistics, Business, or related field.  
  • 2–4 years of experience in an analytics or business intelligence role, preferably in mortgage lending, banking, or financial services.  
  • Strong SQL skills and experience with relational databases (e.g., MS SQL Server, Snowflake)  
  • Proficiency with data visualization tools (e.g., Power BI, Tableau) to create dashboards and reports.  
  • Strong analytical thinking and ability to translate data into actionable business insights.  
  • Excellent communication and presentation skills for both technical and non-technical stakeholders.  
  • Understanding of mortgage lifecycle stages (origination, underwriting, servicing) and financial regulations impacting the industry.  

Preferred:

  • Experience with statistical programming languages (e.g., Python, R).  
  • Familiarity with LOS (Loan Origination Systems) such as Encompass & Quantum Reverse.  
  • Familiarity with regulatory requirements (e.g., HMDA, TRID, FCRA).  
  • Familiarity with secondary market dynamics and investor guidelines (e.g., Fannie Mae, Freddie Mac, Ginnie Mae).  

The hourly rate for this position is $70 per hour.
 

Mutual of Omaha Mortgage is an Equal Opportunity Employer, and we encourage diverse, talented, qualified applicants to apply. We offer an extensive compensation package. Benefits include: 

  • Vacation — Vacation hours accrue on a per pay period basis. Balance maximums are based on years of service. 
  • Paid Sick Time — 40 hours of paid sick time after 90 days of employment. State sick time requirements will be added as needed. 
  • 9 Paid Holidays + 1 Cultural Celebration Day (Floating Holiday) 
  • Multiple PPO Medical Plans, as well as HDHP eligible plan. 
  • Dental Coverage 
  • Vision Coverage 
  • Company Paid Life Insurance 
  • 401K with a generous employer match 
  • Additional Benefits including – Optional Life, FSA, Pet Insurance etc. 
  • Free Legal Services 
  • Employee Loan Program 

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