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Customer Insight Analyst Jobs in California (NOW HIRING)

ASSA ABLOY

Customer Insights Analyst

Lake Forest, CA · On-site

$80/hr

Hands-on experience applying AI tools to customer insights workflows (e.g., text analytics ... insight generation). What we offer We're passionate about providing amazing opportunities and ...

PlumChoice

Customer Insights Analyst

San Francisco, CA · On-site

Customer Insights Analyst SquareTrade, Inc. d/b/a Allstate Protection Plans ("SquareTrade") is one of the fastest-growing companies in its industry. We're transforming a $30B market through service ...

Quid

Insights Analyst

Santa Clara, CA · On-site +1

$85K - $90K/yr

They learn the customer's industry, use cases, and internal process to anticipate clients' needs ... work and speed to insight by documenting requirements and testing tools and new features.

Listen Labs

Insights Analyst

San Francisco, CA · On-site

$85K - $110K/yr

TL;DR: We're hiring for our Insights team to help our customers unlock the full value of Listen ... We help customers analyze conversations, surface themes, and make faster, smarter product decisions.

Pave

Insights Analyst

San Francisco, CA · On-site

$190/hr

The Insights pod is the team that turns Pave's one-of-a-kind real-time compensation dataset into ... Experience building customer-facing data products Compensation, It's What We Do. At Pave, we ...

Pave

Insights Analyst

San Francisco, CA

$139K - $174K/yr

The Insights pod is the team that turns Pave's one-of-a-kind real-time compensation dataset into ... Experience building customer-facing data products Compensation, It's What We Do. At Pave, we ...

Athens Services

Insight Manager

Irwindale, CA

$120K - $150K/yr

... customer insights, digital experience, or transformation roles. * Hands-on experience implementing or managing Qualtrics XM or similar experience-management platforms. * Strong analytics capabilities ...

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Customer Insight Analyst information

What does a Customer Insight Analyst do?

A Customer Insight Analyst gathers and analyzes data on customer behaviors, preferences, and feedback to help companies better understand their clients. They use various data sources such as surveys, transaction records, and digital analytics to identify trends and provide actionable recommendations. Their insights assist businesses in improving customer experience, developing targeted marketing strategies, and making informed business decisions. In essence, they bridge the gap between customer data and business strategy.

What is the difference between Customer Insight Analyst vs Market Research Analyst?

AspectCustomer Insight AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; certifications in research methods
Work EnvironmentData-driven teams within marketing or customer experience departmentsResearch firms or corporate marketing departments
Employer & Industry UsageRetail, e-commerce, finance, and service industries focusing on customer behaviorConsumer goods, advertising, and consulting firms analyzing market trends
Search & Comparison IntentUnderstanding customer behavior and preferencesAnalyzing market trends and consumer demand

The main difference is that a Customer Insight Analyst focuses on understanding customer behaviors and preferences to improve products and services, while a Market Research Analyst studies broader market trends and consumer demand to inform strategic decisions. Both roles require similar educational backgrounds and are used across various industries, but their focus areas differ.

How does a Customer Insight Analyst typically collaborate with other departments within a company?

Customer Insight Analysts frequently work cross-functionally, partnering with marketing, product, and sales teams to translate customer data into actionable recommendations. They often present insights through reports or presentations, helping stakeholders understand customer behavior trends and preferences. Regular meetings and project collaborations are common, ensuring that data-driven strategies are implemented effectively and align with business objectives.

What are the key skills and qualifications needed to thrive as a Customer Insight Analyst, and why are they important?

To thrive as a Customer Insight Analyst, you need strong analytical skills, a solid understanding of market research methodologies, and a relevant degree in business, statistics, or a related field. Familiarity with data analysis tools such as SQL, Excel, Tableau, and statistical software like SPSS or R is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data findings into actionable business recommendations. These abilities are essential for uncovering customer trends and driving strategic decisions that enhance business performance.
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Customer Insight Analyst jobs near you
Infographic showing various Customer Insight Analyst job openings in California as of June 2026, with employment types broken down into 100% Full Time. Highlights an 40% In-person, and 60% Remote job distribution.
Customer Insights Analyst

Customer Insights Analyst

Ameristar Perimeter Security USA Inc., an ASSA ABLOY Group brand

Foothill Ranch, CA • On-site

$80/hr

Other

Medical, Retirement, PTO

Posted 3 days ago

Job description

Customer Insights Analyst – Voice of Customer (VoC) & Qualitative Insights

ASSA ABLOY, the world's most trusted name in access solutions, is seeking a Customer Insights Analyst – Voice of Customer (VoC) & Qualitative Insights. This is a key member of the Corporate Customer Insights team, supporting the Voice of the Customer program across 40+ businesses and brands in the Americas.

This role plays a critical part in transforming customer feedback into actionable business insights by leading qualitative analysis, supporting VoC program execution, and contributing to executive-level reporting. The analyst partners closely with the Quantitative Analyst to deliver a holistic view of the customer experience, integrating qualitative themes with quantitative metrics (e.g., NPS, CSAT, CES).

The ideal candidate brings a solid foundation in qualitative research and customer insights, combined with the ability to translate complex, unstructured data into clear, decision-ready narratives for senior leadership.

This role will be based in Lake Forest, CA working on a hybrid schedule. We are not able to provide relocation assistance at this time.

What You Will Be Doing
  • Voice of Customer (VoC) Program Execution
  • Design and manage NPS and customer experience surveys, ensuring high data quality and methodological rigor.
  • Monitor customer feedback trends across segments, regions, and key touchpoints to identify emerging risks and opportunities.
  • Qualitative Insights & Synthesis
  • Analyze open-ended survey responses using structured qualitative coding techniques to identify themes, patterns, and root causes.
  • Synthesize qualitative and quantitative insights to create a comprehensive view of the customer experience.
  • Translate complex, unstructured feedback into clear, actionable insights and business recommendations.
  • Reporting, Dashboarding & Storytelling
  • Build and maintain dashboards and automated reporting solutions for key CX metrics (NPS, CSAT, CES).
  • Develop executive-level PowerPoint presentations that communicate insights in a clear, concise, and compelling manner.
  • Continuously improve reporting frameworks to enhance usability, scalability, and impact.
  • AI & Innovation in Insights
  • Leverage AI tools (e.g., Copilot, Qualtrics Text iQ, Claude) to accelerate qualitative analysis, thematic coding, and report generation.
  • Identify opportunities to integrate new technologies into research workflows to improve speed, accuracy, and scalability.
  • Support the adoption of AI-driven methodologies across the Customer Insights team.
What We Are Looking For
  • Bachelor's degree in Market Research, Business, Communications, or a related field
  • 3–6 years of experience in customer insights, market research, VoC programs, or a related analytical role.
  • Demonstrated experience designing, managing, or supporting Voice of the Customer (VoC) programs, including NPS, CSAT, or CES.
  • Experience integrating qualitative and quantitative insights for business decision-making.
  • Strong qualitative research expertise, including thematic coding, content analysis, and narrative synthesis.
  • Proficiency in Excel (pivot tables, data manipulation, and analysis).
  • Proficiency in PowerPoint with demonstrated experience creating executive-level presentations.
Preferred / Strongly Desired Skills
  • Advanced proficiency in Qualtrics (survey design, distribution, and reporting).
  • Experience building dashboards and data visualizations using tools such as Qualtrics dashboards, Power BI, or Tableau.
  • Hands-on experience applying AI tools to customer insights workflows (e.g., text analytics, automated summarization, insight generation).
What We Offer

We're passionate about providing amazing opportunities and benefits, so that you can enjoy a lifelong career with us. We are proud to offer:

  • Continuous professional development opportunities and an environment that fosters internal growth and mobility.
  • Competitive compensation and benefits package which includes multiple healthcare options, tuition reimbursement, and matching 401k.
  • Generous holiday schedule and paid time off to refresh and recharge.
  • Employee pricing on our products and discount programs for travel, entertainment, and more!

Compensation and Benefits Pay Range: $80-120k

This "base salary range" is a reasonable estimate for this position at the time of posting. Pay within each range is based on a variety of factors including, but not limited to, to primary work job-related knowledge, skills, experience, business requirements and geographic location. ASSA ABLOY conducts regular review of compensation ranges and therefore reserves the right to alter this range at any given time.

In addition, we provide a comprehensive benefits package including paid time off, a bonus plan, a 401(k) plan, education assistance, and an environment that reflects our commitment to our employees.

We review applications regularly, so don't hesitate, apply today!

ASSA ABLOY is an Equal Opportunity Employer/Minorities/Females/Disabled/Veteran

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