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Customer Insight Analyst Jobs in California (NOW HIRING)

Philo

Senior Business Insights Analyst

San Francisco, CA · On-site

$109K - $140K/yr

Partner with Product, Design, and Data Science on customer journey analysis, feature adoption, experimentation readouts, and insight generation across the viewing and account experience. * Partner ...

Starz

CRM Analyst

Santa Monica, CA · On-site

$80K - $90K/yr

The CRM Analyst will support STARZ's direct-to-consumer growth through data-driven campaign insights and flawless execution. This role will focus on analyzing customer behavior, optimizing ...

Starz

CRM Analyst

Santa Monica, CA · On-site

$80K - $90K/yr

The CRM Analyst will support STARZ's direct-to-consumer growth through data-driven campaign insights and flawless execution. This role will focus on analyzing customer behavior, optimizing ...

Philo

Senior Business Insights Analyst

San Francisco, CA · On-site +1

$109K - $140K/yr

Partner with Product, Design, and Data Science on customer journey analysis, feature adoption, experimentation readouts, and insight generation across the viewing and account experience. * Partner ...

Philo

Senior Business Insights Analyst

San Francisco, CA

$109K - $140K/yr

Partner with Product, Design, and Data Science on customer journey analysis, feature adoption, experimentation readouts, and insight generation across the viewing and account experience. * Partner ...

Dexcom, Inc.

Associate Customer Insights Manager

San Diego, CA · On-site +1

$15.25 - $21.25/hr

... insight-led recommendations. * Strong analytical skills, including quantitative data analysis and working knowledge of advanced research methods such as conjoint, discrete choice modeling, price ...

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Customer Insight Analyst information

What does a customer insight analyst do?

A Customer Insight Analyst gathers and analyzes data on customer behaviors, preferences, and feedback to help companies better understand their clients. They use various data sources such as surveys, transaction records, and digital analytics to identify trends and provide actionable recommendations. Their insights assist businesses in improving customer experience, developing targeted marketing strategies, and making informed business decisions. In essence, they bridge the gap between customer data and business strategy.

What is the difference between Customer Insight Analyst vs Market Research Analyst?

AspectCustomer Insight AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; certifications in research methods
Work EnvironmentData-driven teams within marketing or customer experience departmentsResearch firms or corporate marketing departments
Employer & Industry UsageRetail, e-commerce, finance, and service industries focusing on customer behaviorConsumer goods, advertising, and consulting firms analyzing market trends
Search & Comparison IntentUnderstanding customer behavior and preferencesAnalyzing market trends and consumer demand

The main difference is that a Customer Insight Analyst focuses on understanding customer behaviors and preferences to improve products and services, while a Market Research Analyst studies broader market trends and consumer demand to inform strategic decisions. Both roles require similar educational backgrounds and are used across various industries, but their focus areas differ.

How to become a customer insight analyst?

To become a customer insight analyst, typically a bachelor's degree in marketing, business, statistics, or a related field is required. Developing skills in data analysis, market research, and tools like Excel, SQL, or Tableau is essential. Gaining experience through internships or entry-level roles in data analysis or market research can also help build relevant expertise.

How does a customer insight analyst collaborate with other departments?

Customer Insight Analysts frequently work cross-functionally, partnering with marketing, product, and sales teams to translate customer data into actionable recommendations. They often present insights through reports or presentations, helping stakeholders understand customer behavior trends and preferences. Regular meetings and project collaborations are common, ensuring that data-driven strategies are implemented effectively and align with business objectives.

What do you need to be a customer insight analyst?

To become a customer insight analyst, candidates typically need a bachelor's degree in marketing, business, statistics, or a related field. Strong analytical skills, experience with data analysis tools like Excel, SQL, or Tableau, and the ability to interpret customer data are essential for this role.

What skills and qualifications are needed to be a customer insight analyst?

To thrive as a Customer Insight Analyst, you need strong analytical skills, a solid understanding of market research methodologies, and a relevant degree in business, statistics, or a related field. Familiarity with data analysis tools such as SQL, Excel, Tableau, and statistical software like SPSS or R is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data findings into actionable business recommendations. These abilities are essential for uncovering customer trends and driving strategic decisions that enhance business performance.

What are the most commonly searched types of Customer Insight Analyst jobs in California?

The most popular types of Customer Insight Analyst jobs in California are:

What are popular job titles related to Customer Insight Analyst jobs in California?

For Customer Insight Analyst jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Insight Analyst jobs in California look for?

The top searched job categories for Customer Insight Analyst jobs in California are:

What cities in California are hiring for Customer Insight Analyst jobs?

Cities in California with the most Customer Insight Analyst job openings:

What are popular job titles related to Customer Insight Analyst jobs in CA?

For Customer Insight Analyst jobs in CA, the most frequently searched job titles are:

Customer Insight Analyst jobs near you
Infographic showing various Customer Insight Analyst job openings in California as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, 2% Temporary, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution.

Customer Retention & Loyalty Specialist

Glidewell Dental

Irvine, CA

$22.72 - $28/hr

Full-time

Re-posted 26 days ago

Glidewell Laboratories rating

7.0

Company rating: 7.0 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

Job description

Essential Functions:
  • Assists management with organizational initiatives related to short and long-term growth efforts to drive customer engagement and retention.
  • Utilizes data insights to monitor new, current, and past customer accounts and identify customer behavior and insights, conducts root cause analysis, missed opportunity reporting, pinpoint lapsed or soon to be lapsed customers.
  • Partners with cross functional teams to evaluate customer insight data to identify opportunities to optimize operational processes within identified areas or departments to add value and strengthen retention and expansion goals.
  • Collaborates with management to build a strategy to implement account retention procedures, re-engage customers, and mitigate churn. Analyzes data to determine which strategies are most effective in retaining customers over time.
  • Drives a customer full lifecycle management approach to retention.
  • Effectively collaborates with other teams to ensure all customer needs and expectations are met.
  • Manages accounts for escalated and at-risk customers. Handles technical queries by problem solving with the customer and utilizing company resources.
  • Manages top accounts for assigned product line.
  • Tracks incoming cases for assigned accounts and follows up on their progress on the production floor.
  • Communicates with these accounts and production managers about cases accordingly.
  • Utilizes product knowledge, develops strategies, and best use cases to retain customers and promote further product adoption.
  • Cross-sells and up-sells to improve customer retention and drive revenue.
  • Educates customers on additional solutions that deliver value to solve business needs.
  • Communicates with dentists/offices and at-risk customers to understand the cause of decrease in sales and establishes relationships to promote continued use of company services.
  • Monitors customer feedback and satisfaction levels and conducts research on current market trends to identify potential opportunities for growth.
  • Review and analyze performance metrics, and report findings to key stakeholders.
  • Stays current and up to date on market trends, competitive landscape, and other relevant information to keep optimizing retention and loyalty programs.
Education and Experience:
  • High school diploma or equivalent.
  • Bachelor's degree in business or related field, preferred.
  • Minimum three (3) years of account management, customer retention, customer service, sales, or a related field.
  • Proven track record of data- driven decision making.
  • Proven track record of meeting or exceeding retention targets.
  • Call Center Experience preferred.

Pay Range: $22.72-$28.00/hr.

Employment Type: full-time

What Glidewell Laboratories employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Glidewell

Sourced by ZipRecruiter

Glidewell, based in Newport Beach, California, is an Industry Leading Provider of high quality, low cost dental lab products and services. Celebrating its 50 year Anniversary in 2020, Glidewell is more than an Industry Leading Dental lab. We are also a global education provider dedicated to developing Innovative Dental Technologies and Promoting Dental industry growth. The continued growth and success of our company allows us to give our employees the opportunity to build meaningful, engaging careers. Having a career at Glidewell means you will be working alongside our highly talented dental industry experts, with an opportunity to build a career path that matches your interests, Complements your strengths, and meets your professional goals. Exciting job opportunities exist across all areas of our vertically integrated company for experienced professionals and those looking for an entry level position.

Industry

Medical equipment and supplies manufacturing

Company size

1,001 - 5,000 Employees

Headquarters location

Newport Beach, CA, US

Year founded

1970

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