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Customer Insight Analyst Jobs in California (NOW HIRING)

Dexcom, Inc.

Associate Customer Insights Manager

San Diego, CA · On-site +1

$15.25 - $21.25/hr

... insight-led recommendations. * Strong analytical skills, including quantitative data analysis and working knowledge of advanced research methods such as conjoint, discrete choice modeling, price ...

Zenni Optical

Research & Insights Analyst

Novato, CA · Remote

$300/day

... CRM, and the Executive Team. If based in the Bay Area, this role requires occasional in-office ... research, consumer insights, market research, or applied analytics * Strong foundation in ...

Cypress HCM

Customer Success Analyst

Sunnyvale, CA · Hybrid

$43.13 - $50.86/hr

Data and Insights-driven; able to synthesize data and help communicate the "so what" to a customer ... Analytical Compensation: * $43.13 - $50.86/hour (W-2/Non-Exempt) Req# 16031

Philo

Senior Business Insights Analyst

San Francisco, CA · On-site +1

$109K - $140K/yr

Partner with Product, Design, and Data Science on customer journey analysis, feature adoption, experimentation readouts, and insight generation across the viewing and account experience. * Partner ...

Philo

Senior Business Insights Analyst

San Francisco, CA

$109K - $140K/yr

Partner with Product, Design, and Data Science on customer journey analysis, feature adoption, experimentation readouts, and insight generation across the viewing and account experience. * Partner ...

Philo

Senior Business Insights Analyst

San Francisco, CA

$109K - $140K/yr

Partner with Product, Design, and Data Science on customer journey analysis, feature adoption, experimentation readouts, and insight generation across the viewing and account experience. * Partner ...

Zenni Optical

Research & Insights Analyst

Novato, CA · On-site

$300/day

... CRM, and the Executive Team. If based in the Bay Area, this role requires occasional in-office ... research, consumer insights, market research, or applied analytics * Strong foundation in ...

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Customer Insight Analyst information

What does a Customer Insight Analyst do?

A Customer Insight Analyst gathers and analyzes data on customer behaviors, preferences, and feedback to help companies better understand their clients. They use various data sources such as surveys, transaction records, and digital analytics to identify trends and provide actionable recommendations. Their insights assist businesses in improving customer experience, developing targeted marketing strategies, and making informed business decisions. In essence, they bridge the gap between customer data and business strategy.

What is the difference between Customer Insight Analyst vs Market Research Analyst?

AspectCustomer Insight AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; certifications in research methods
Work EnvironmentData-driven teams within marketing or customer experience departmentsResearch firms or corporate marketing departments
Employer & Industry UsageRetail, e-commerce, finance, and service industries focusing on customer behaviorConsumer goods, advertising, and consulting firms analyzing market trends
Search & Comparison IntentUnderstanding customer behavior and preferencesAnalyzing market trends and consumer demand

The main difference is that a Customer Insight Analyst focuses on understanding customer behaviors and preferences to improve products and services, while a Market Research Analyst studies broader market trends and consumer demand to inform strategic decisions. Both roles require similar educational backgrounds and are used across various industries, but their focus areas differ.

How does a Customer Insight Analyst typically collaborate with other departments within a company?

Customer Insight Analysts frequently work cross-functionally, partnering with marketing, product, and sales teams to translate customer data into actionable recommendations. They often present insights through reports or presentations, helping stakeholders understand customer behavior trends and preferences. Regular meetings and project collaborations are common, ensuring that data-driven strategies are implemented effectively and align with business objectives.

What are the key skills and qualifications needed to thrive as a Customer Insight Analyst, and why are they important?

To thrive as a Customer Insight Analyst, you need strong analytical skills, a solid understanding of market research methodologies, and a relevant degree in business, statistics, or a related field. Familiarity with data analysis tools such as SQL, Excel, Tableau, and statistical software like SPSS or R is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data findings into actionable business recommendations. These abilities are essential for uncovering customer trends and driving strategic decisions that enhance business performance.
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Customer Insight Analyst jobs near you
Infographic showing various Customer Insight Analyst job openings in California as of July 2026, with employment types broken down into 2% Locum Tenens, 85% Full Time, 8% Part Time, 1% Temporary, and 4% Contract. Highlights an 85% Physical, 6% Hybrid, and 9% Remote job distribution.

Onsite Analyst (Business Analytics) - SQL, R, Python, Quant

Ugam Solutions

San Francisco, CA • On-site

Full-time

Posted just now

Job description

Company Description
Founded in 2000, Ugam is a leading next generation data and analytics company that helps global corporations make smarter business decisions to accelerate their digital transformation. Ugam solves essential business strategy and intelligence issues across industries through its ability to cater to complex and evolving mission critical needs of its customers. It provides solutions for leading B2B (Manufacturers, Distributors, Market Research firms and Consulting companies) and B2C companies (Retailers and Consumer brands), which include:
    • Retail Analytics - Comprehensive set of solutions - leveraging transaction data, competitive intelligence, shopper intent signals, third party data, advanced analytics, and machine learning - that help Retailers, CPG Brands, Manufacturers, and B2B Distributors make key decisions around Category Performance, Pricing & Revenue management, Optimizing Marketing Spend, Improving Conversion, Reducing Customer churn and many more
    • Digital Product Content Solutions - Deep content intelligence to identify gaps in customer experience, services to help bridge those gaps and analytics to improve customer experience and conversion
    • Survey Analytics - Suite of survey analytics techniques and capabilities to uncover insights on markets, customers, employees, in various industries across the globe
    • Technology Implementation and Data Engineering -
      • Services that help clients choose, implement, transition, integrate and manage market research, customer insight, customer experience, employee experience platforms and business intelligence tools to maximize ROI on technology investments.
      • Engineering solutions to support customers' product development team to maintain, enhance and create new consumer and market insights products

Ugam's unique managed services offering combines a proprietary big data technology platform on cutting edge AI / ML along with human judgement to empower clients to make decisions that improve their business. Industry has recognized Ugam as a "Vertical specialist" which clearly differentiates it against other market participants.
Ugam has expanded its global footprint over the years. We have 5 offices in India, 1 office in Australia and 5 offices in the U.S. 4 of the top 10 U.S. online retailers, many of the world's largest brands and online marketplaces, and 10 of the top 25 market research firms work with us because of our ability to deliver high-quality insights with unmatched customer experience. Our expertise is also recognized by leading industry publications and trade bodies:
    • Recognized as 'Vertical Specialists' in Forrester's Vendor Landscape: Customer Analytics Service Providers Report.
    • Listed in Forrester's June 2017 report, The Insights Services Directory, Q2 2017*
    • Recognized for our 'Price Intelligence and Optimization' in Gartner's Market Guide for Unified Price, Promotion and Markdown Optimization Appliances.
    • Won IMC Digital Technology Award in the 'Emerging Technologies' category.
    • Recognized as 'Vertical Specialists' in Forrester's Vendor Landscape: Insights Services Providers, Report

Refer reference material- ebooks and case studies. Our offices across India and US
Job Description
Profile Description:
This person's key responsibility will be to work with clients to understand their business problems and help articulate the problem with an analytics framework.
Key Responsibilities:
o Understand the business of Ugam and client needs in specific
o Work with clients to understand their business problems and help articulate the problem with an analytics framework
o Work with onsite and offshore team to structure solutions based on analytics tools and techniques
o Develop code, statistical models, dashboards and presentations as per client requirements
o Present the results of the work to client stake holders and give insights and recommendations that have tangible business impacts
o Build relationships with clients to better understand their business, and to enable them to better understand how to use analytics to drive their business
o Successfully leverage ideas across clients to spot opportunities and generate new sales leads.
o Build and demonstrate capabilities to execute deliverables end-to-end including last mile to delivery with minimal hand-holding
o Handle key projects with minimum assistance from the supervisor
o Successfully deliver Pilot projects
o Support in Pre-sales when needed
o Compliance of structured problem solving approach and documentation of the same
o Meet and exceed client expectations with high quality, timely deliveries.
o Assist the team in process improvement / automation to increase efficiency
o Adhere to procedures like communication protocols, operational practices / procedures, Information security practices, attendance procedures, etc.
o Participate and actively contribute in review meetings.
Qualifications
Qualification:
  • BE/B Tech, Masters / Bachelors in Statistics, Economics, Operations Research
  • MBA from tier 1 institutes (Preferred)
  • Advanced degree in a quantitative discipline, preferably, Mathematics/Statistics or similar

Relevant experience:
  • 3 to 8 years of relevant experience in Business Analytics / Data Analytics
  • At least 2+ years hands on experience on modeling and deploying analytics solutions with clients
  • At least 2+ years of exposure to Retail and/or Consumer Brands would be preferred
  • Ability to apply first principles and structured approaches to problem solving as opposed to relying excessively on past domain expertise alone
  • A strong appreciation for Math, Retail Business and Technology
  • A strong quantitative mindset: You don't have to be a Statistics major, but you do have to know how to work with numbers.

Additional Information
Why work for Ugam?
  • You will be joining a business that is a rapidly growing in the analytics space. Ugam seeks to nurture the brightest minds and boldest thinkers. We want candidates who embody our core values and are willing to actively contribute to our client's success and Ugam's growth

Job description:
  • We are looking for someone to work with our clients as an Analyst at the client location to provide consulting by analysing key business problems, infer results and generating meaningful insights.

Apply