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Customer Insight Analyst Jobs in Columbus, OH (NOW HIRING)

Express & Bonobos

Customer Data Analyst

Columbus, OH · On-site

Analyze and report on core customer file KPIs, including acquisition, retention, reactivation ... Translate complex datasets into clear, actionable insights for marketing, merchandising, and ...

Express

Customer Data Analyst

Columbus, OH

Analyze and report on core customer file KPIs, including acquisition, retention, reactivation ... Translate complex datasets into clear, actionable insights for marketing, merchandising, and ...

Express

Customer Data Analyst

Columbus, OH · On-site

Analyze and report on core customer file KPIs, including acquisition, retention, reactivation ... Translate complex datasets into clear, actionable insights for marketing, merchandising, and ...

Express

Customer Data Analyst

Columbus, OH · On-site

... data-driven insights Reporting, Dashboards & Storytelling Develop and maintain dashboards and ... analysis, customer analytics, or marketing analytics Strong experience working with customer ...

Designer Brands

Assistant Buyer-HYBRID

Columbus, OH · Hybrid

$19.25 - $25.50/hr

The Opportunity This role is where data, product, and customer insight come together. As an ... You'll analyze performance, track orders, support vendor communication, and help the team stay ...

Owens Corning

Product Research Manager

Granville, OH · Hybrid

... customer and market insights into actionable recommendations. Success in this role requires strong research expertise, analytical thinking, business acumen, and the ability to influence decisions ...

Owens Corning

Product Research Manager

Granville, OH · On-site

... customer and market insights into actionable recommendations. Success in this role requires strong research expertise, analytical thinking, business acumen, and the ability to influence decisions ...

Insight Global

Business Analyst

Columbus, OH · On-site

$33 - $43/hr

... insights to support business decisions. This role requires a detail-oriented individual with ... customer business needs and translate them into application and operational requirements.

Trulieve

Marketing Specialist

Columbus, OH · On-site

Analyze trends in customer feedback and identify opportunities to improve marketing effectiveness and in-store experience. * Support the development of regular customer insight reporting for ...

Trulieve

Marketing Specialist

Columbus, OH · On-site +1

Analyze trends in customer feedback and identify opportunities to improve marketing effectiveness and in-store experience. * Support the development of regular customer insight reporting for ...

Trulieve

Marketing Specialist

Columbus, OH · On-site +1

Analyze trends in customer feedback and identify opportunities to improve marketing effectiveness and in-store experience. * Support the development of regular customer insight reporting for ...

Bechtel

PIIM Analyst

New Albany, OH · On-site

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... The PIIM analyst will report to the project's PIIM Insights & Analytics Lead. The analyst will work ...

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Customer Insight Analyst information

What does a customer insight analyst do?

A Customer Insight Analyst gathers and analyzes data on customer behaviors, preferences, and feedback to help companies better understand their clients. They use various data sources such as surveys, transaction records, and digital analytics to identify trends and provide actionable recommendations. Their insights assist businesses in improving customer experience, developing targeted marketing strategies, and making informed business decisions. In essence, they bridge the gap between customer data and business strategy.

What skills and qualifications are needed to be a customer insight analyst?

To thrive as a Customer Insight Analyst, you need strong analytical skills, a solid understanding of market research methodologies, and a relevant degree in business, statistics, or a related field. Familiarity with data analysis tools such as SQL, Excel, Tableau, and statistical software like SPSS or R is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data findings into actionable business recommendations. These abilities are essential for uncovering customer trends and driving strategic decisions that enhance business performance.

How does a customer insight analyst collaborate with other departments?

Customer Insight Analysts frequently work cross-functionally, partnering with marketing, product, and sales teams to translate customer data into actionable recommendations. They often present insights through reports or presentations, helping stakeholders understand customer behavior trends and preferences. Regular meetings and project collaborations are common, ensuring that data-driven strategies are implemented effectively and align with business objectives.

What is the difference between Customer Insight Analyst vs Market Research Analyst?

AspectCustomer Insight AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; certifications in research methods
Work EnvironmentData-driven teams within marketing or customer experience departmentsResearch firms or corporate marketing departments
Employer & Industry UsageRetail, e-commerce, finance, and service industries focusing on customer behaviorConsumer goods, advertising, and consulting firms analyzing market trends
Search & Comparison IntentUnderstanding customer behavior and preferencesAnalyzing market trends and consumer demand

The main difference is that a Customer Insight Analyst focuses on understanding customer behaviors and preferences to improve products and services, while a Market Research Analyst studies broader market trends and consumer demand to inform strategic decisions. Both roles require similar educational backgrounds and are used across various industries, but their focus areas differ.

How to become a customer insight analyst?

To become a customer insight analyst, typically a bachelor's degree in marketing, business, statistics, or a related field is required. Developing skills in data analysis, market research, and tools like Excel, SQL, or Tableau is essential, and gaining experience through internships or entry-level roles can help build expertise in analyzing customer data and generating insights.

What do you need to be a customer insight analyst?

To become a customer insight analyst, candidates typically need a bachelor's degree in marketing, business, statistics, or a related field. Strong analytical skills, experience with data analysis tools like Excel, SQL, or Tableau, and the ability to interpret customer data are essential for this role.
Customer Insight Analyst jobs near you
Infographic showing various Customer Insight Analyst job openings in Columbus, OH as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution.

Assistant Analyst, Customer & Digital Insight & Analytics - A&F Co.

Abercrombie and Fitch Co.

Columbus, OH

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 16 days ago

Abercrombie & Fitch rating

6.2

Company rating: 6.2 out of 10

Based on 155 frontline employees who took The Breakroom Quiz

51st of 104 rated fashion retailers

Job description

Job Description:
The Assistant Analyst - Customer & Digital Insight & Analytics is responsible for supporting the delivery of reporting, dashboards, and analytical insights that help business teams better understand customer behaviors, digital experiences, and business performance. This role combines technical aptitude, analytical thinking, and strong collaboration skills to help transform data into meaningful insights that drive decision making.
The ideal candidate is curious, detail-oriented, and eager to learn. They will work closely with Product, Customer, Digital, and Technology teams to maintain reporting assets, support dashboard development, and help ensure stakeholders have access to accurate, timely, and actionable information. This role also provides opportunities to contribute to emerging analytics solutions, models, AI-enabled tools, and self-service reporting capabilities.
What Will You Be Doing?
  • Develop, maintain, and enhance dashboards and reporting solutions using Power BI, Excel, and other enterprise analytics tools.
  • Support the curation and maintenance of reporting assets that provide visibility into customer engagement, digital performance, and business outcomes.
  • Analyze customer and digital data to identify trends, opportunities, risks, and key performance drivers.
  • Partner with Customer, Product, Digital, and Technology teams to understand reporting needs and translate business requirements into scalable analytics solutions.
  • Maintain and update reports, dashboards, and analytical tools to support evolving business priorities and ways of working.
  • Support the development and maintenance of models, AI agents, and analytics tools that enable consistent reporting and self-service insights.
  • Collaborate with data engineering and analytics teams to leverage enterprise data platforms and ensure data reliability.
  • Monitor and validate data quality, helping identify and resolve reporting discrepancies.
  • Assist with milestone tracking and performance measurement processes to support effective decision making and business execution.
  • Communicate insights, findings, and recommendations to both technical and non-technical audiences.
  • Contribute to the continuous improvement of reporting processes, dashboard experiences, and analytics best practices.

What Do You Need to Bring?
  • Bachelor's degree or equivalent experience.
  • Experience through coursework, internships, co-ops, or professional roles in analytics, reporting, business intelligence, or a related field.
  • Strong technical skills in:
    • SQL
    • Power BI
    • Digital Analytics
    • Microsoft Excel
  • Experience creating reports, dashboards, or visualizations that help answer business questions and support decision making.
  • Strong analytical, problem-solving, and critical-thinking skills.
  • Ability to communicate effectively with both technical and business partners.
  • Strong attention to detail and ability to manage multiple priorities in a fast-paced environment.
  • Understanding of customer-facing and digital business metrics, reporting processes, and performance tracking.

Preferred Qualifications
  • Experience with Databricks, Snowflake, Adobe Analytics, or similar analytics platforms.
  • Familiarity with data modeling, semantic models, and curated datasets.
  • Experience supporting dashboard adoption and self-service analytics initiatives.
  • Knowledge of digital analytics, customer insights, customer journey measurement, or marketing performance reporting.
  • Exposure to AI-enabled analytics tools, automation solutions, or enterprise reporting platforms.
  • Understanding of data governance, data quality management, and reporting best practices.

Success in This Role
Successful candidates will demonstrate a passion for data and customer insights, a willingness to learn new technologies, and the ability to partner effectively across business and technical teams. They will contribute to the development of trusted reporting assets, deliver actionable insights, and help enable data-driven decision making across Customer, Digital, Product, and Technology organizations. They will be comfortable working with data, collaborating across functions, and continuously improving analytics solutions that create business value.
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
  • Incentive bonus program
  • 401(K) savings plan with company match
  • Annual companywide review process
  • Flexible spending accounts
  • Medical, dental and vision insurance
  • Life and disability insurance
  • Associate assistance program
  • Paid parental and adoption leave
  • Access to fertility and adoption benefits through Carrot
  • Access to mental health and wellness app, Headspace
  • Paid Caregiver Leave
  • Mobile Stipend
  • Paid time off and one paid volunteer day per year, allowing you to give back to your community
  • Work from anywhere (Mondays and Fridays are "work from anywhere" days for most roles and six work from anywhere weeks per year)
  • Seven associate wellness half days per year
  • Merchandise discount on all of our brands
  • Opportunities for career advancement, we believe in promoting from within
  • Access to multiple Associate Resource Groups
  • Global team of people who will celebrate you for being YOU!

This role allows for remote work across the U.S.. Therefore, in states and cities that require the hourly or salary compensation or pay range to be included in a job posting, the recruiting pay range for this position is $65,000 - $75,000. Factors that may be used to determine your actual salary may include your specific skills, your years of experience, your work location, comparison to other employees in similar or related roles, or market demands. The range may be modified in the future.
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.

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