Customer Insight Analyst Jobs in Ohio (NOW HIRING)

Turning data into action for one of the world's largest retailers.

At Retail Insight, we help retailers and brands unlock opportunities through data, analytics and actionable insight. We're looking for a Lead Insight Analyst to work directly alongside our Kroger client team, delivering high-impact analytics that influence commercial decisions and drive measurable business outcomes.

This isn't a traditional reporting role. You'll be embedded within the client environment, acting as a trusted analytics partner, translating complex data into clear recommendations and responding to bespoke business questions from senior stakeholders.

If you enjoy solving problems, building relationships and using data to tell compelling stories, we'd love to hear from you.

What you'll be doing

As a Lead Insight Analyst, you'll work closely with Kroger stakeholders and Retail Insight colleagues to deliver analysis that supports strategic and operational decision-making.

Your responsibilities will include:

• Acting as a trusted analytics partner within the Kroger business.
• Managing and delivering bespoke ad-hoc insight requests from stakeholders across multiple business functions.
• Translating complex datasets into meaningful, actionable recommendations.
• Identifying trends, risks and opportunities within retail performance data.
• Presenting findings and recommendations to client stakeholders in a clear and engaging way.
• Leading analytical projects from initial brief through to delivery and implementation.
• Supporting and mentoring junior analysts where required.
• Collaborating with internal Retail Insight teams to ensure consistency, quality and best practice.
• Helping to shape and evolve insight solutions based on changing client needs.
  

What we're looking for

You'll be someone who combines strong analytical capability with excellent stakeholder management skills.

We're particularly interested in people who have:

• Significant experience in data, analytics or insight-focused roles.
• Previous experience working directly with business stakeholders or clients.
• Strong analytical and problem-solving capabilities.
• Experience turning data into practical business recommendations.
• Excellent communication and presentation skills.
• The ability to manage multiple priorities and deadlines simultaneously.
• A proactive and commercially minded approach to problem solving.
• Experience within grocery retail, FMCG or consumer-facing industries would be advantageous.

Technical skills

We'd love to see experience with some of the following:

• SQL
• Power BI, Tableau or similar visualisation tools
• Excel
  Data analysis and statistical methodologies
• Retail or customer performance metrics

Some of our extras...

We believe in flexibility, growth, and taking care of our people—both in and out of the office. 

Flexible Working: Enjoy summer hours and extra days off for life’s big moments (including your birthday and wedding).

Generous Time Off: 26 days PTO (increasing with service), paid volunteer days, and full support for your wellbeing, including mental health resources.

Career & Learning: Access to a top-tier learning platform, career progression plans, and support to create your ideal home workspace.

Health & Financial Benefits: Comprehensive medical, dental, and vision coverage, plus a 6% matched retirement plan.

Personal Perks: Annual phone reimbursement, onsite gym access, and customizable benefits via our online platform.

 
Plus much more!

 
Our interview process typically involves 3 stages:

 
Initial Call with the Hiring Manager (Remote)

Panel Interview (Remote)
Final Stage interview (With Kroger on site)

Our average process takes around 3-4 weeks' but we will always work around your availability. You will have the chance to speak to our recruiter at various points during your process but if you do have any specific questions ahead of this please contact us.

 
Be your authentic self - Retail Insight is committed to promoting equal opportunities in employment. All employees and any job applicants will receive equal treatment. We actively seek to create an environment where everyone feels respected, supported, and encouraged to contribute their best work.