ZipRecruiter

Log In

1

Customer Insight Analyst Jobs in Ohio (NOW HIRING)

FirstEnergy

Manager, Customer Insights

Akron, OH · On-site

Position Summary The Manager, Customer Insights leads the development and execution of strategies ... Through advanced analytics, the manager uncovers customer behaviors, preferences, and needs to ...

FirstEnergy Corp.

Manager, Customer Insights

Akron, OH · On-site

Position Summary The Manager, Customer Insights leads the development and execution of strategies ... Through advanced analytics, the manager uncovers customer behaviors, preferences, and needs to ...

Gasser Chair

Sales / CRM Operations Intern

Youngstown, OH · On-site

$14 - $19/hr

... insight initiatives. This internship provides hands-on experience working with CRM systems, customer analytics, and sales operations within a manufacturing environment. The intern will assist with ...

Designer Brands

Assistant Buyer-HYBRID

Columbus, OH · On-site +1

$19.25 - $25.50/hr

The Opportunity This role is where data, product, and customer insight come together. As an ... You'll analyze performance, track orders, support vendor communication, and help the team stay ...

next page

Showing results 1-20

All JobsCustomer Insight Analyst JobsCustomer Insight Analyst Jobs in Ohio

Customer Insight Analyst information

See Ohio salary details

$36.8K

$60.6K

$80.2K

How much do customer insight analyst jobs pay per year?

As of Jun 9, 2026, the average yearly pay for customer insight analyst in Ohio is $60,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $79,300.00 per year, depending on experience, location, and employer.

What does a Customer Insight Analyst do?

A Customer Insight Analyst gathers and analyzes data on customer behaviors, preferences, and feedback to help companies better understand their clients. They use various data sources such as surveys, transaction records, and digital analytics to identify trends and provide actionable recommendations. Their insights assist businesses in improving customer experience, developing targeted marketing strategies, and making informed business decisions. In essence, they bridge the gap between customer data and business strategy.

What is the difference between Customer Insight Analyst vs Market Research Analyst?

AspectCustomer Insight AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; certifications in research methods
Work EnvironmentData-driven teams within marketing or customer experience departmentsResearch firms or corporate marketing departments
Employer & Industry UsageRetail, e-commerce, finance, and service industries focusing on customer behaviorConsumer goods, advertising, and consulting firms analyzing market trends
Search & Comparison IntentUnderstanding customer behavior and preferencesAnalyzing market trends and consumer demand

The main difference is that a Customer Insight Analyst focuses on understanding customer behaviors and preferences to improve products and services, while a Market Research Analyst studies broader market trends and consumer demand to inform strategic decisions. Both roles require similar educational backgrounds and are used across various industries, but their focus areas differ.

How does a Customer Insight Analyst typically collaborate with other departments within a company?

Customer Insight Analysts frequently work cross-functionally, partnering with marketing, product, and sales teams to translate customer data into actionable recommendations. They often present insights through reports or presentations, helping stakeholders understand customer behavior trends and preferences. Regular meetings and project collaborations are common, ensuring that data-driven strategies are implemented effectively and align with business objectives.

What are the key skills and qualifications needed to thrive as a Customer Insight Analyst, and why are they important?

To thrive as a Customer Insight Analyst, you need strong analytical skills, a solid understanding of market research methodologies, and a relevant degree in business, statistics, or a related field. Familiarity with data analysis tools such as SQL, Excel, Tableau, and statistical software like SPSS or R is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data findings into actionable business recommendations. These abilities are essential for uncovering customer trends and driving strategic decisions that enhance business performance.
What cities in Ohio are hiring for Customer Insight Analyst jobs? Cities in Ohio with the most Customer Insight Analyst job openings:
What are popular job titles related to Customer Insight Analyst jobs in OH? For Customer Insight Analyst jobs in OH, the most frequently searched job titles are:
Customer Insight Analyst jobs near you

Healthcare Insights Analyst

RevSpring, Inc.

Columbus, OH • On-site

Full-time

Posted 20 days ago

Job description

Job Title: Insights Analyst
Job Summary
The Insights Analyst is responsible for identifying meaningful trends and insights within client data to help drive data-informed decision-making. This role works directly with RevSpring Analytics and Engage IQ customers to analyze performance data, deliver actionable recommendations, and demonstrate the value of RevSpring's analytics solutions.
The Insights Analyst collaborates closely with internal data analysts, dashboard developers, marketing, and client-facing teams to enhance reporting tools and ensure insights lead to measurable client outcomes. This role reports to the manager of the Insight Analyst team.
Essential Functions
Program Reviews
  • Serve in a client-facing capacity for approximately 50% of the role.
  • Perform in-depth analyses for some of RevSpring's largest clients and assist in proprietary research initiatives.
  • Review analytics reporting to identify trends, patterns, and actionable insights that help clients optimize their use of RevSpring products.
  • Prepare and deliver presentations to clients that summarize findings, insights, and strategic recommendations.

Client Support
  • Participate in client meetings and provide data-driven recommendations.
  • Implement minor updates to client analytics crosswalks based on findings from program reviews.
  • Support clients in understanding analytics reports and applying insights to improve program performance.

Marketing Insights
  • Collaborate with the marketing team to identify client success stories suitable for whitepapers, case studies, and infographics.
  • Develop presentations that align with RevSpring branding standards.
  • Collaborate with Sales and Account Management to identify potential sales or expansion opportunities discovered during program reviews.

Minimum Requirements
Key Skills and Competencies
  • Strong curiosity and problem-solving mindset.
  • Advanced data analysis capabilities with the ability to identify actionable insights.
  • Excellent written and verbal communication skills, with the ability to clearly explain technical and business concepts.
  • Self-motivated and comfortable working in ambiguous or evolving environments.
  • Ability to collaborate effectively with cross-functional teams.
  • Strong presentation skills and experience communicating findings to clients.
  • Exceptional attention to detail and analytical accuracy.
  • Ability to manage multiple projects simultaneously in a fast-paced environment with tight deadlines.

Education
Bachelor's Degree required.
Experience
  • 1-5 years of relevant professional experience or equivalent data analytics experience
  • At least one year in a client-facing role preferred
  • Healthcare industry experience is helpful but not required

Supervision: None
Certifications: None required
Language Skills:
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from a variety of both internal and external sources.
Physical Capabilities: Standard categories
The physical capabilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
RevSpring is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Note: This Job Description may not describe all of the job responsibilities and standards assigned to this position. The duties may change from time to time. RevSpring does not discriminate against any group in hiring or employment practices. Nothing in this job description constitutes a contract for employment.

Apply