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Customer Insight Analyst Jobs in Ohio (NOW HIRING)

Avtron Power Solutions, LLC

Product Manager

Independence, OH · On-site

$85K - $150K/yr

... customer insight, competitive intel, market research, and pricing analysis q Create product specifications for new product opportunities q Lead voice of customer research to identify new product and ...

nelsen corporation

Data & Pricing Analyst

Medina, OH · On-site

$70K - $89K/yr

Update and maintain website and application pricing and data Data Analysis and Business Insights * Analyze sales, shipment, and customer data to identify trends and opportunities * Ensure data ...

NCS Credit

Director of Client Success

Cleveland, OH · On-site

Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless ...

NCS Credit

Director of Client Success

Cleveland, OH · On-site

Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless ...

NCS Credit

Director of Client Success

Cleveland, OH · On-site

Reporting to the Chief Revenue Officer (CRO), this role oversees Client Support, Customer Success Management, Renewals, Inside Sales/Expansion, and Customer Insights & Analytics, ensuring a seamless ...

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All JobsCustomer Insight Analyst JobsCustomer Insight Analyst Jobs in Ohio

Customer Insight Analyst information

See Ohio salary details

$36.8K

$60.6K

$80.2K

How much do customer insight analyst jobs pay per year?

As of Jul 25, 2026, the average yearly pay for customer insight analyst in Ohio is $60,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $79,300.00 per year, depending on experience, location, and employer.

What does a Customer Insight Analyst do?

A Customer Insight Analyst gathers and analyzes data on customer behaviors, preferences, and feedback to help companies better understand their clients. They use various data sources such as surveys, transaction records, and digital analytics to identify trends and provide actionable recommendations. Their insights assist businesses in improving customer experience, developing targeted marketing strategies, and making informed business decisions. In essence, they bridge the gap between customer data and business strategy.

What is the difference between Customer Insight Analyst vs Market Research Analyst?

AspectCustomer Insight AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; certifications in research methods
Work EnvironmentData-driven teams within marketing or customer experience departmentsResearch firms or corporate marketing departments
Employer & Industry UsageRetail, e-commerce, finance, and service industries focusing on customer behaviorConsumer goods, advertising, and consulting firms analyzing market trends
Search & Comparison IntentUnderstanding customer behavior and preferencesAnalyzing market trends and consumer demand

The main difference is that a Customer Insight Analyst focuses on understanding customer behaviors and preferences to improve products and services, while a Market Research Analyst studies broader market trends and consumer demand to inform strategic decisions. Both roles require similar educational backgrounds and are used across various industries, but their focus areas differ.

How does a Customer Insight Analyst typically collaborate with other departments within a company?

Customer Insight Analysts frequently work cross-functionally, partnering with marketing, product, and sales teams to translate customer data into actionable recommendations. They often present insights through reports or presentations, helping stakeholders understand customer behavior trends and preferences. Regular meetings and project collaborations are common, ensuring that data-driven strategies are implemented effectively and align with business objectives.

What are the key skills and qualifications needed to thrive as a Customer Insight Analyst, and why are they important?

To thrive as a Customer Insight Analyst, you need strong analytical skills, a solid understanding of market research methodologies, and a relevant degree in business, statistics, or a related field. Familiarity with data analysis tools such as SQL, Excel, Tableau, and statistical software like SPSS or R is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data findings into actionable business recommendations. These abilities are essential for uncovering customer trends and driving strategic decisions that enhance business performance.
What are popular job titles related to Customer Insight Analyst jobs in Ohio? For Customer Insight Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Insight Analyst jobs in Ohio look for? The top searched job categories for Customer Insight Analyst jobs in Ohio are:
What cities in Ohio are hiring for Customer Insight Analyst jobs? Cities in Ohio with the most Customer Insight Analyst job openings:
What are popular job titles related to Customer Insight Analyst jobs in OH? For Customer Insight Analyst jobs in OH, the most frequently searched job titles are:
Customer Insight Analyst jobs near you
Infographic showing various Customer Insight Analyst job openings in Ohio as of July 2026, with employment types broken down into 2% Locum Tenens, 84% Full Time, 9% Part Time, 1% Temporary, and 4% Contract. Highlights an 86% Physical, 6% Hybrid, and 8% Remote job distribution, with an average salary of $60,635 per year, or $29.2 per hour.
Data Analytics Manager

Data Analytics Manager

Heinen's Grocery Store

Cleveland, OH • On-site

Full-time

PTO

Posted 11 days ago

Heinen's rating

7.7

Company rating: 7.7 out of 10

Based on 76 frontline employees who took The Breakroom Quiz

6th of 121 rated grocery stores

Job description

Company Overview

Established in 1929, Heinen’s is a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 24 locations – 19 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.


Job Summary

The Manager, Data Analytics is responsible for leading the organization’s data analytics strategy, measurement frameworks, reporting capabilities, and analytical initiatives related to customer behavior, product performance, and business outcomes across all purchasing channels. This role partners closely with leadership to leverage internal and external data sources to generate actionable insights that support strategic decision-making, improve customer engagement, and drive business performance.

The Manager, Data Analytics oversees a team of analysts and external partners while serving as a subject matter expert in customer insights, loyalty analytics, reporting, competitive intelligence, and business performance measurement. Key areas of focus include customer purchasing behavior, loyalty program effectiveness, eCommerce analytics, voice of customer programs, pricing and promotional performance, marketing effectiveness, demographic research, and enterprise reporting and dashboard development.


Key Responsibilities

  • Lead the research, analysis, and delivery of actionable insights to stakeholders and leadership across key business functions.
  • Synthesize data from multiple internal and external sources – including customer, product, competitive, market, and industry data – to develop strategic recommendations that support business objectives.
  • Manage and develop a team of 1-2 analysts while overseeing the work of external vendors and partners to ensure successful execution of analytics initiatives.
  • Provide strategic and operational oversight for the Company's self-managed loyalty program, including ongoing optimization, performance measurement, and enhancement initiatives.
  • Serve as the subject matter expert and primary business partner for competitive intelligence platforms, ensuring data accuracy, effective measurement practices, and optimal utilization of available insights.
  • Design, implement, and maintain measurement frameworks, dashboards, and reporting tools that evaluate customer, product, digital, and organizational performance.
  • Lead the execution of ad hoc research, analytical studies, and process improvement initiatives, maintaining accountability from project scoping through implementation and delivery.
  • Monitor project timelines, milestones, and deliverables while providing regular updates to leadership and stakeholders.
  • Partner cross-functionally with teams including Marketing, Digital, Finance, Operations, Customer Relations, and Merchandising to address analytical needs and support business priorities.
  • Establish and promote best practices in data governance, reporting consistency, and analytical methodologies.
  • Identify opportunities to enhance reporting automation, operational efficiencies, and organizational decision-making through advanced analytics.
  • Perform additional duties and responsibilities as assigned.


Qualifications

  • Bachelor's degree in Marketing Analytics, Statistics, Business, Information Systems, Data Analytics, or a related field.
  • Minimum of eight years of experience in customer insights, shopper analytics, business intelligence, or a related analytical discipline.
  • Demonstrated experience leading and developing teams, including hiring, coaching, performance management, and employee development.
  • Strong background in both quantitative and qualitative research methodologies, with the ability to translate findings into clear and actionable business recommendations.
  • Proven ability to communicate complex analytical concepts and insights effectively to audiences at all levels of the organization.
  • Advanced proficiency in Power BI, including dashboard development, reporting automation, and data visualization best practices.
  • Strong technical aptitude with the ability to quickly learn and leverage new analytical tools and technologies.
  • Proficiency in SQL required.
  • Experience with data modeling preferred; experience with Snowflake, Python, or other advanced analytics platforms is a plus.
  • Strong problem-solving, critical thinking, presentation, and project management skills.
  • Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
  • Exceptional attention to detail and commitment to data accuracy.
  • Highly collaborative with proven success working cross-functionally and building effective partnerships across all levels of an organization.


Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.


Monday-Friday work week. 8am-5pm.
Additional hours may be required due to business needs.
Full-time, 40 hours per week.

What Heinen's employees say

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