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Customer Insight Analyst Jobs in Ohio (NOW HIRING)

Express

Customer Data Analyst

Columbus, OH

... data-driven insights Reporting, Dashboards & Storytelling Develop and maintain dashboards and ... analysis, customer analytics, or marketing analytics Strong experience working with customer ...

Express

Customer Data Analyst

Columbus, OH · On-site

Analyze and report on core customer file KPIs, including acquisition, retention, reactivation ... Translate complex datasets into clear, actionable insights for marketing, merchandising, and ...

Express

Customer Data Analyst

Columbus, OH

Analyze and report on core customer file KPIs, including acquisition, retention, reactivation ... Translate complex datasets into clear, actionable insights for marketing, merchandising, and ...

Victoria's Secret

Merchant

Reynoldsburg, OH · On-site

$105K - $149K/yr

Drive customer insight strategy via the internal teams and external focus groups Product ... Responsible for ongoing trend analysis and reporting, inclusive of competitive landscape ...

WK Kellogg Co

Sr Customer Analyst

Saint Bernard, OH · On-site

$84K - $105K/yr

JOB OVERVIEW We are seeking a highly analytical and detail-oriented Senior Customer Analyst to ... Provides fact-based insights to help Identify key distribution, pricing and placement opportunities ...

Heinens

Data Analytics Manager

Cleveland, OH · On-site

The Manager, Data Analytics oversees a team of analysts and external partners while serving as a subject matter expert in customer insights, loyalty analytics, reporting, competitive intelligence ...

80 Acres Farms

Customer Development Analyst

Hamilton, OH · On-site

Customer Development Analyst At 80 Acres Farms, we're on a mission to change the way the world eats ... What You'll Be Responsible For Strategic Analytics & Insights * Account Ownership: Serve as the ...

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All JobsCustomer Insight Analyst JobsCustomer Insight Analyst Jobs in Ohio

Customer Insight Analyst information

See Ohio salary details

$36.8K

$60.6K

$80.2K

How much do customer insight analyst jobs pay per year?

As of Jul 2, 2026, the average yearly pay for customer insight analyst in Ohio is $60,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $79,300.00 per year, depending on experience, location, and employer.

What does a Customer Insight Analyst do?

A Customer Insight Analyst gathers and analyzes data on customer behaviors, preferences, and feedback to help companies better understand their clients. They use various data sources such as surveys, transaction records, and digital analytics to identify trends and provide actionable recommendations. Their insights assist businesses in improving customer experience, developing targeted marketing strategies, and making informed business decisions. In essence, they bridge the gap between customer data and business strategy.

What is the difference between Customer Insight Analyst vs Market Research Analyst?

AspectCustomer Insight AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; certifications in research methods
Work EnvironmentData-driven teams within marketing or customer experience departmentsResearch firms or corporate marketing departments
Employer & Industry UsageRetail, e-commerce, finance, and service industries focusing on customer behaviorConsumer goods, advertising, and consulting firms analyzing market trends
Search & Comparison IntentUnderstanding customer behavior and preferencesAnalyzing market trends and consumer demand

The main difference is that a Customer Insight Analyst focuses on understanding customer behaviors and preferences to improve products and services, while a Market Research Analyst studies broader market trends and consumer demand to inform strategic decisions. Both roles require similar educational backgrounds and are used across various industries, but their focus areas differ.

How does a Customer Insight Analyst typically collaborate with other departments within a company?

Customer Insight Analysts frequently work cross-functionally, partnering with marketing, product, and sales teams to translate customer data into actionable recommendations. They often present insights through reports or presentations, helping stakeholders understand customer behavior trends and preferences. Regular meetings and project collaborations are common, ensuring that data-driven strategies are implemented effectively and align with business objectives.

What are the key skills and qualifications needed to thrive as a Customer Insight Analyst, and why are they important?

To thrive as a Customer Insight Analyst, you need strong analytical skills, a solid understanding of market research methodologies, and a relevant degree in business, statistics, or a related field. Familiarity with data analysis tools such as SQL, Excel, Tableau, and statistical software like SPSS or R is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data findings into actionable business recommendations. These abilities are essential for uncovering customer trends and driving strategic decisions that enhance business performance.
What are popular job titles related to Customer Insight Analyst jobs in Ohio? For Customer Insight Analyst jobs in Ohio, the most frequently searched job titles are:
What job categories do people searching Customer Insight Analyst jobs in Ohio look for? The top searched job categories for Customer Insight Analyst jobs in Ohio are:
What cities in Ohio are hiring for Customer Insight Analyst jobs? Cities in Ohio with the most Customer Insight Analyst job openings:
What are popular job titles related to Customer Insight Analyst jobs in OH? For Customer Insight Analyst jobs in OH, the most frequently searched job titles are:
Customer Insight Analyst jobs near you
Infographic showing various Customer Insight Analyst job openings in Ohio as of June 2026, with employment types broken down into 100% Full Time. Highlights an 40% In-person, and 60% Remote job distribution, with an average salary of $60,635 per year, or $29.2 per hour.

Customer Data Analyst

Express & Bonobos

Columbus, OH

Full-time

Posted 8 days ago

Job description

Overview
About PHOENIX
PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide.
About Express
Express is a multichannel apparel brand dedicated to a design philosophy rooted in modern, confident and effortless style whether dressing for work, everyday or special occasions. Since its launch in 1980, the brand has embraced a design philosophy rooted in modern, confident and effortless style. Express ensures you look and feel your best, wherever life takes you. The Company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store and the Express mobile app.
About Bonobos
Our Bonobos menswear brand is known for being a style instigator and offering perfect-fit risks through our innovative retail model and personalized experience. Launched online in 2007 with its signature line of chinos, Bonobos now offers a variety of styles available to order online and to try on at any one of our 50 Guideshop locations and at www.bonobos.com. Our Guideshops are in-real-life stores that deliver one-on-one service and expert fit advice. Don't think traditional retail, Bonobos is something you haven't seen before.
Location Name
Columbus Corporate Headquarters
Responsibilities
POSITION OVERVIEW
The Customer Data Analyst plays a critical role in understanding and improving the health of our customer file across new and existing customers. This specialist-level role focuses on analyzing customer KPIs, identifying trends in acquisition, retention, and reactivation, and evaluating the impact of product, shopping experience and marketing performance on customer behavior. This role partners closely with Marketing, Digital Media, E-Commerce, and Technology teams to translate complex data into clear, actionable reporting that drives smarter decisions and measurable business impact.
KEY RESPONSIBILITIES
Customer File Analytics & KPI Reporting
  • Analyze and report on core customer file KPIs, including acquisition, retention, reactivation, frequency, spend, and lifetime value
  • Perform deep-dive analysis to understand the drivers behind customer trends and performance changes
  • Monitor customer file health over time, identifying risks and opportunities tied to product, channel, and marketing performance

Marketing & Product Performance Analysis
  • Evaluate the effectiveness of marketing campaigns and product initiatives as they relate to customer growth and loyalty
  • Partner with Digital Marketing to support ecommerce and marketing analytics
  • Assist in identifying opportunities to improve marketing ROI and customer engagement through data-driven insights

Reporting, Dashboards & Storytelling
  • Develop and maintain dashboards and reporting tools to track customer and marketing performance
  • Translate complex datasets into clear, actionable insights for marketing, merchandising, and leadership teams
  • Support the development of standardized reporting frameworks and recurring performance readouts

Data Integrity & Collaboration
  • Partner with Technology and Platform teams to maintain the customer database, ensuring accuracy, consistency, and growth across online and offline channels
  • Ensure data integrity through validation, cleansing, and ongoing quality checks
  • Collaborate cross-functionally to support test-and-learn initiatives and continuous improvement

REQUIRED EXPERIENCE & QUALIFICATIONS
  • Bachelor's degree in Analytics, Data Science, or a related field; MBA or advanced degree a plus
  • 3-5+ years of experience in data analysis, customer analytics, or marketing analytics
  • Strong experience working with customer databases and large datasets
  • Proficiency in data extraction and analysis
  • Experience with Google Analytics and CRM or marketing automation platforms
  • Experience with data visualization and BI tools
  • Advanced Excel skills; familiarity with statistical analysis techniques
  • Experience in ecommerce or digital-first businesses; fashion retail preferred
  • Ability to manage multiple workstreams independently in a fast-paced environment
  • Strong attention to detail with the ability to communicate insights clearly to non-technical stakeholders

Closing
If you would like to know more about the California Consumer Privacy Act click here.
Applicants must be currently authorized to work full-time in the United States. PHOENIX does not sponsor applicants for work visas (e.g., H-1B or TN status) for this position.
An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.

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