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Customer Insight Analyst Jobs in Ohio (NOW HIRING)

FirstEnergy

Customer Programs & Solutions Analyst

Akron, OH

$128K - $181K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... insights, and customer considerations into program design and regulatory positioning. The team ... The Analyst will serve as a senior individual contributor supporting regulatory strategy, program ...

Express

Customer Data Analyst

Columbus, OH

... data-driven insights Reporting, Dashboards & Storytelling Develop and maintain dashboards and ... analysis, customer analytics, or marketing analytics Strong experience working with customer ...

Express

Customer Data Analyst

Columbus, OH

Analyze and report on core customer file KPIs, including acquisition, retention, reactivation ... Translate complex datasets into clear, actionable insights for marketing, merchandising, and ...

Express

Customer Data Analyst

Columbus, OH · On-site

Analyze and report on core customer file KPIs, including acquisition, retention, reactivation ... Translate complex datasets into clear, actionable insights for marketing, merchandising, and ...

Macy's

VP, Customer Care and Credit Services

Mason, OH

$268K - $498K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This role is an opportunity to reimagine customer care as a powerful engine for service excellence, customer insight, and sales growth using AI, automation, analytics, and human-centered leadership ...

Designer Brands

Assistant Buyer-HYBRID

Columbus, OH · On-site +1

$19.25 - $25.50/hr

  • Medical

  • Retirement

The Opportunity This role is where data, product, and customer insight come together. As an ... You'll analyze performance, track orders, support vendor communication, and help the team stay ...

Aquent

Email Marketing Analyst

Reynoldsburg, OH · On-site

$27.31 - $30.34/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Bachelor's degree in Marketing, Business, Communications, or a related field. * 3-5 years of experience in CRM, lifecycle marketing, marketing analytics, or customer insights. * Strong knowledge of ...

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all ...

Pratt Industries

Customer Support Analyst

Vandalia, OH · On-site

This position will be responsible for providing data-driven insights focused on our customers in the form of analytics, reports and presentations generating compelling and actionable insights for all ...

Clorox CO

Customer Senior Analyst

Mason, OH · On-site

$82K - $109K/yr

  • Medical

  • Retirement

  • PTO

Support regional sales teams with analytics and category management insights. Customers are multiple grocery chains across multiple categories. You will have opportunities to present to our customers ...

Glad Manufacturing Company

Customer Senior Analyst

Mason, OH · Remote

$82K - $109K/yr

  • Medical

  • Retirement

  • PTO

Support regional sales teams with analytics and category management insights. Customers are multiple grocery chains across multiple categories. You will have opportunities to present to our customers ...

Bechtel

PIIM Analyst

New Albany, OH · On-site

Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all ... The PIIM analyst will report to the project's PIIM Insights & Analytics Lead. The analyst will work ...

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Showing results 21-40

All JobsCustomer Insight Analyst JobsCustomer Insight Analyst Jobs in Ohio

Customer Insight Analyst information

See Ohio salary details

$36.8K

$60.6K

$80.2K

How much do customer insight analyst jobs pay per year?

As of Aug 14, 2026, the average yearly pay for customer insight analyst in Ohio is $60,635.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,000.00 and $79,300.00 per year, depending on experience, location, and employer.

What does a customer insight analyst do?

A Customer Insight Analyst gathers and analyzes data on customer behaviors, preferences, and feedback to help companies better understand their clients. They use various data sources such as surveys, transaction records, and digital analytics to identify trends and provide actionable recommendations. Their insights assist businesses in improving customer experience, developing targeted marketing strategies, and making informed business decisions. In essence, they bridge the gap between customer data and business strategy.

What is the difference between Customer Insight Analyst vs Market Research Analyst?

AspectCustomer Insight AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; certifications in research methods
Work EnvironmentData-driven teams within marketing or customer experience departmentsResearch firms or corporate marketing departments
Employer & Industry UsageRetail, e-commerce, finance, and service industries focusing on customer behaviorConsumer goods, advertising, and consulting firms analyzing market trends
Search & Comparison IntentUnderstanding customer behavior and preferencesAnalyzing market trends and consumer demand

The main difference is that a Customer Insight Analyst focuses on understanding customer behaviors and preferences to improve products and services, while a Market Research Analyst studies broader market trends and consumer demand to inform strategic decisions. Both roles require similar educational backgrounds and are used across various industries, but their focus areas differ.

How to become a customer insight analyst?

To become a customer insight analyst, typically a bachelor's degree in marketing, business, statistics, or a related field is required. Developing skills in data analysis, market research, and tools like Excel, SQL, or Tableau is essential. Gaining experience through internships or entry-level roles in data analysis or market research can also help build relevant expertise.

How does a customer insight analyst collaborate with other departments?

Customer Insight Analysts frequently work cross-functionally, partnering with marketing, product, and sales teams to translate customer data into actionable recommendations. They often present insights through reports or presentations, helping stakeholders understand customer behavior trends and preferences. Regular meetings and project collaborations are common, ensuring that data-driven strategies are implemented effectively and align with business objectives.

What do you need to be a customer insight analyst?

To become a customer insight analyst, candidates typically need a bachelor's degree in marketing, business, statistics, or a related field. Strong analytical skills, experience with data analysis tools like Excel, SQL, or Tableau, and the ability to interpret customer data are essential for this role.

What skills and qualifications are needed to be a customer insight analyst?

To thrive as a Customer Insight Analyst, you need strong analytical skills, a solid understanding of market research methodologies, and a relevant degree in business, statistics, or a related field. Familiarity with data analysis tools such as SQL, Excel, Tableau, and statistical software like SPSS or R is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data findings into actionable business recommendations. These abilities are essential for uncovering customer trends and driving strategic decisions that enhance business performance.

What are popular job titles related to Customer Insight Analyst jobs in Ohio?

For Customer Insight Analyst jobs in Ohio, the most frequently searched job titles are:

What job categories do people searching Customer Insight Analyst jobs in Ohio look for?

The top searched job categories for Customer Insight Analyst jobs in Ohio are:

What cities in Ohio are hiring for Customer Insight Analyst jobs?

Cities in Ohio with the most Customer Insight Analyst job openings:

What are popular job titles related to Customer Insight Analyst jobs in OH?

For Customer Insight Analyst jobs in OH, the most frequently searched job titles are:

Customer Insight Analyst jobs near you
Infographic showing various Customer Insight Analyst job openings in Ohio as of August 2026, with employment types broken down into 80% Full Time, 15% Part Time, and 5% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $60,635 per year, or $29.2 per hour.

Customer Programs & Solutions Analyst

FirstEnergy

Akron, OH

$128K - $181K/yr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 10 days ago

FirstEnergy rating

7.8

Company rating: 7.8 out of 10

Based on 73 frontline employees who took The Breakroom Quiz

35th of 53 rated energy and utility

Job description

FirstEnergy at a Glance

We are a forward-thinking electric utility powered by a diverse team of employees committed to making customers' lives brighter, the environment better and our communities stronger.

FirstEnergy (NYSE: FE) is dedicated to integrity, safety, reliability and operational excellence. Headquartered in Akron, Ohio, FirstEnergy includes one of the nation's largest investor-owned electric systems, more than 24,000 miles of transmission lines that connect the Midwest and Mid-Atlantic regions, and a regulated generating fleet with a total capacity of more than 3,500 megawatts.

About the Opportunity

This is an open position with FirstEnergy Service Company, a subsidiary of FirstEnergy Corp. 

This is a full-time, on-site position located at any FirstEnergy location (Akron, OH preferred).

FirstEnergy takes a market-based approach to pay, which may vary depending on your location.  In addition, your actual base salary will depend on various factors such as your skills, qualifications, and experience.

The estimated pay range for this role is $107,100 - $151,200.  The pay range for certain locations, including the state of New Jersey, include a 20% differential to account for an increased cost of living, making the pay range for NJ $128,520 - $181,440.

Summary

This position sits within the Customer Programs & Solutions organization and supports the development, regulatory approval, and evolution of customer facing energy programs aligned with the energy transition, with an emphasis on integrating strategic concepts, program performance insights, and customer considerations into program design and regulatory positioning.  The team focuses on electrification, distributed energy resources (DER), electric vehicle (EV) infrastructure, demand response (DR), virtual power plants (VPP), and emerging technologies that improve customer outcomes while supporting grid modernization and regulatory objectives. 

The Analyst will serve as a senior individual contributor supporting regulatory strategy, program development, and external engagement activities. This role works across a distributed, matrixed organization and contributes to initiatives that are often first-of-kind, evolving, and developed in a fluid regulatory and policy environment. 

Key Responsibilities 

Responsibilities may include, but are not limited to: 

  • Supporting the design, development, and regulatory approval of customer programs related to electrification, DER, EV infrastructure, demand response, virtual power plants, and emerging technologies. 
  • Providing analytical and strategic leadership for regulatory filings, including preparation of testimony, exhibits, workpapers, discovery responses, comments, and related documentation. 
  • Supporting cost/benefit analysis and economic assessments, including developing conceptual frameworks, reviewing consultant-prepared analyses, and translating results into clear regulatory narratives that inform filings, stakeholder engagement, and overall regulatory positioning. 
  • Supporting program funding and recoverability strategies, including familiarity with rate structures, riders, trackers, pilots, or other regulatory cost recovery mechanisms, and the implications of rate design fundamentals on program development. 
  • Managing and executing project-based work, including coordinating inputs, timelines, and deliverables across internal and external contributors; leading defined components of program development, filings, or reporting efforts; and tracking progress and dependencies to support timely and high-quality regulatory submissions. 
  • Collaborating across cross functional and matrixed teams (legal, rates, engineering, operations, finance, IT, vendors, and external partners) to advance program and regulatory objectives. 
  • Representing the company in regulatory and stakeholder forums, including Commission-directed work groups and collaborative processes, with alignment to established company positions. 
  • Supporting vendor coordination related to program development, analysis, evaluation, and compliance with regulatory or contractual requirements. 
  • Conducting benchmarking of peer utilities and industry programs to identify programmatic opportunities, best practices, and insights into cost structures, performance metrics, and regulatory approaches that inform program design, financial analysis, and regulatory positioning. 
  • Researching regulatory developments, industry trends, and emerging technologies to inform program strategy, regulatory positioning, and customer program viewpoints, and supporting the integration of those insights into customerfacing program design and evolution. 
  • Contributing to initiatives developed in ambiguous or rapidly evolving environments, including pilot programs, phased implementations, and proceedings without established precedents. 

Qualifications

  • Bachelor's degree in Business, Engineering, Public Policy, Economics, Finance, or a related field. 
  • 10+ years of relevant professional experience in regulatory, energy, utility, or program development roles. 
  • Strong analytical, organizational, and written communication skills. 
  • Demonstrated ability to manage project based work and synthesize complex technical, policy, and regulatory information. 
  • MBA preferred at either level. 

  • Experience working effectively across crossfunctional, distributed, and matrixed organizations. 

  • Ability to manage multiple priorities across multiple jurisdictions or states, balancing differing regulatory timelines, policy objectives, and stakeholder considerations while maintaining alignment with enterprise strategy. 

  • Strong written and verbal communication skills, including preparation of regulatory, executive, and stakeholderfacing materials. 

  • Proficiency with Microsoft Office applications (Word, Excel, PowerPoint). 

  • Ability to operate effectively in a dynamic and evolving regulatory environment, balancing strategic objectives, customer considerations, and regulatory requirements. 

    Preferred / Differentiating Experience 

    The following experience is preferred and will be considered a differentiator, but is not required: 

    • Familiarity with electric vehicle infrastructure programs, including light duty, medium and heavy duty applications, and specialty use cases such as electric school buses. 
    • Experience engaging with state regulatory commissions, particularly the Maryland Public Service Commission (MD PSC), including Commission work groups and stakeholder processes. 
    • Experience supporting or managing regulatory proceedings, including testimony development, discovery responses, comments, and coordination with intervenors and stakeholders. 
    • Experience designing, implementing, or managing energy efficiency, demand response, DER, smart thermostat, or virtual power plant programs. 
    • Strong familiarity with Evaluation, Measurement, and Verification (EM&V) concepts, including designing programs with evaluability in mind, supporting EM&V planning and compliance requirements, coordinating with evaluators and vendors, and interpreting EM&V findings to inform program and regulatory decisions. 
    • Experience with policy and legislative review, including analysis of proposed or enacted legislation, regulatory orders, and policy developments in support of industry best practices, company strategy, and development of customer program viewpoints. 
    • Experience translating emerging or nascent technologies or trends into scalable, customer-facing utility programs. 
    • Exposure to rate design fundamentals, regulatory economics, or cost/recovery considerations. 
    • Experience coordinating work across distributed teams and external partners in a regulated environment. 

    Benefits, Compensation & Workforce Diversity
    At FirstEnergy, employees are key to our success. We depend on their talents to meet the challenges of our changing business environment. We are committed to rewarding individual and team efforts through our total rewards philosophy which includes competitive pay plus incentive compensation, a company-sponsored pension plan, 401(k) savings plan with matching employer contribution, a choice of medical, prescription drug, dental, vision, and life insurance programs, as well as skills development training with tuition reimbursement. Please visit our website at www.firstenergycorp.com to learn more about all of our employee rewards programs. FirstEnergy proudly supports workforce diversity. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with a disability. No recruiters or agencies without a previously signed contract. Unable to sponsor or transfer H-1B visas at this time.
    Safety
    Safety is a core value for FirstEnergy and is essential to all of our business activities. We ensure employees have the tools, information, and processes to perform their duties in a manner that assures safety for themselves, their co-workers, our customers and the public. Our goals are to provide a safe work environment, to maintain an accident-free, injury-free workplace, and to promote and maintain public safety. To meet these goals, we dedicate ourselves to achieving world-class safety standards.
    Position Classification

    Exempt

    FirstEnergy Human Resources Team

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