Customer Insight Analyst Jobs in Michigan (NOW HIRING)

Job Description

Sr. Consumer Insights Analyst

The Role

A Sr. Consumer Insights Analyst at General Motors plays a pivotal role in uncovering what customers truly want - translating data, market research, trends, and market signals into actionable, predictive insights that influence the design and development of next-generation products, technologies, and experiences. Additionally, this role will lead and evolve a strategic portfolio market model to guide business partners in making informed decisions across pricing, marketing, planning, and forecasting.

This position sits within the Global Customer Research group and offers the opportunity to directly impact strategic decisions across the organization.

What You'll Do

• Lead analysis for a scenario-based market modeling tool addressing key business questions across pricing, marketing, planning, and forecasting.
• Serve as a consultant, trainer, subject matter expert, and storyteller, translating model outputs into clear recommendations.
• Drive platform innovation and enhancements to improve impact and usability.
• Manage the strategy supplier partner developing and enhancing the market model.
• Represent the voice of the customer across cross-functional teams to reflect customer priorities and needs.
• Market Analysis: Deliver consumer and market insights to stakeholders across Marketing, Planning, Engineering, Program Management, Vehicle Experience, and Design.
• Tool & Data Expertise: Build expertise in analytical tools, data sources, and automotive market trends.
• Data Synthesis: Analyze internal and external data to identify insights and recommend actions.
• Insight Storytelling: Create clear, compelling presentations that inform strategic and leadership decisions.
• Research Collaboration: Partner across GM Global Customer Research to identify knowledge gaps and shape additional research.
• Process Understanding: Build understanding of the global vehicle development process and where consumer input is most critical.
• Drive Innovation: Explore new approaches, including AI and emerging technologies, to deliver trusted, high-quality insights.
  

Your Skills & Abilities (Required Qualifications)

• Education: Bachelor's degree in Business, Market Research, Analytics, Behavioral Science, or related.
• Experience: 5+ years of experience in consumer research, insights, planning, and/or marketing; internship and co-op experience does not count.
• Analytical Skills: critical thinking and analytical skills, including the ability to turn complex data into concise, actionable insights.
• Problem Solving: Ability to solve complex, ambiguous problems using data-driven approaches.
• Collaboration: Proven success working in cross-functional, team-based environments.
• Communication: Excellent communication skills, including presenting to senior leadership.
• Project Management: Strong project management and organizational skills, with the ability to manage multiple priorities and deadlines.
• Statistical Knowledge: Familiarity with statistical methods, including factor, cluster, and latent class analysis, and experience with conjoint and advanced techniques such as TURF, elasticity modeling, MaxDiff, and segmentation.
• Technical Proficiency: Proficiency in Microsoft Word, PowerPoint, and Excel.
• Commitment to Quality: commitment to accurate, relevant, and high-quality analysis.
  

What Will Give You a Competitive Edge (Preferred Qualifications)

• Advanced Education: Master's degree and/or market research-related certifications.
• Industry Knowledge: Solid understanding of the automotive market and competitive landscape.
• Data Management: Strong analytical and data management skills, including working with large datasets and translating outputs into business recommendations.
• Stakeholder Management: ability to influence cross-functionally while managing multiple priorities.
• Advanced Excel: skilled in pivot tables, complex formulas, and basic macros/VBA.
• Vendor Management: managing research suppliers and driving innovation.
• Tech Curiosity: interest in innovation, including EVs, digital experiences, and safety technologies.
• Tools: Familiarity with tools including but not limited to Glean, NVCS, COTS, Predict, PIN, M-Tab, Catalyst, and EZQ.
  

Location: Hybrid. This role is categorized as hybrid. This means the successful candidate is expected to report to the - Global HQ Warren, Mi three times per week, at minimum [or other frequency dictated by the business]

Relocation: This role is NOT eligible for relocation benefits

GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)

About GM

Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.

Why Join Us

We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.

Benefits Overview

From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.

Non-Discrimination and Equal Employment Opportunities (U.S.)

General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.

All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.

We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.

Accommodations

General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at 1-800-865-7580. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.