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Customer Insight Analyst Jobs in Michigan (NOW HIRING)

World Wide Technology

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Customer Experience Operations Analyst, your key areas of focus will be: * Gainsight ... Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance ...

New

World Wide Technology

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Customer Experience Operations Analyst, your key areas of focus will be: * Gainsight ... Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance ...

New

World Wide Technology

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Customer Experience Operations Analyst, your key areas of focus will be: * Gainsight ... Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance ...

New

World Wide Technology

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Customer Experience Operations Analyst, your key areas of focus will be: * Gainsight ... Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance ...

New

World Wide Technology

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Customer Experience Operations Analyst, your key areas of focus will be: * Gainsight ... Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance ...

New

World Wide Technology

$65K - $80K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Customer Experience Operations Analyst, your key areas of focus will be: * Gainsight ... Utilizing data-driven insights and feedback, you will map our digital touchpoints to enhance ...

New

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Showing results 21-40

All JobsCustomer Insight Analyst JobsCustomer Insight Analyst Jobs in Michigan

Customer Insight Analyst information

See Michigan salary details

$37.2K

$61.2K

$81K

How much do customer insight analyst jobs pay per year?

As of Aug 13, 2026, the average yearly pay for customer insight analyst in Michigan is $61,236.00, according to ZipRecruiter salary data. Most workers in this role earn between $42,400.00 and $80,100.00 per year, depending on experience, location, and employer.

What does a customer insight analyst do?

A Customer Insight Analyst gathers and analyzes data on customer behaviors, preferences, and feedback to help companies better understand their clients. They use various data sources such as surveys, transaction records, and digital analytics to identify trends and provide actionable recommendations. Their insights assist businesses in improving customer experience, developing targeted marketing strategies, and making informed business decisions. In essence, they bridge the gap between customer data and business strategy.

What is the difference between Customer Insight Analyst vs Market Research Analyst?

AspectCustomer Insight AnalystMarket Research Analyst
Required CredentialsBachelor's in Marketing, Business, or related field; often certifications in data analysisBachelor's in Marketing, Business, or related field; certifications in research methods
Work EnvironmentData-driven teams within marketing or customer experience departmentsResearch firms or corporate marketing departments
Employer & Industry UsageRetail, e-commerce, finance, and service industries focusing on customer behaviorConsumer goods, advertising, and consulting firms analyzing market trends
Search & Comparison IntentUnderstanding customer behavior and preferencesAnalyzing market trends and consumer demand

The main difference is that a Customer Insight Analyst focuses on understanding customer behaviors and preferences to improve products and services, while a Market Research Analyst studies broader market trends and consumer demand to inform strategic decisions. Both roles require similar educational backgrounds and are used across various industries, but their focus areas differ.

How to become a customer insight analyst?

To become a customer insight analyst, typically a bachelor's degree in marketing, business, statistics, or a related field is required. Developing skills in data analysis, market research, and tools like Excel, SQL, or Tableau is essential. Gaining experience through internships or entry-level roles in data analysis or market research can also help build relevant expertise.

How does a customer insight analyst collaborate with other departments?

Customer Insight Analysts frequently work cross-functionally, partnering with marketing, product, and sales teams to translate customer data into actionable recommendations. They often present insights through reports or presentations, helping stakeholders understand customer behavior trends and preferences. Regular meetings and project collaborations are common, ensuring that data-driven strategies are implemented effectively and align with business objectives.

What do you need to be a customer insight analyst?

To become a customer insight analyst, candidates typically need a bachelor's degree in marketing, business, statistics, or a related field. Strong analytical skills, experience with data analysis tools like Excel, SQL, or Tableau, and the ability to interpret customer data are essential for this role.

What skills and qualifications are needed to be a customer insight analyst?

To thrive as a Customer Insight Analyst, you need strong analytical skills, a solid understanding of market research methodologies, and a relevant degree in business, statistics, or a related field. Familiarity with data analysis tools such as SQL, Excel, Tableau, and statistical software like SPSS or R is typically required. Excellent communication, critical thinking, and stakeholder management skills help translate data findings into actionable business recommendations. These abilities are essential for uncovering customer trends and driving strategic decisions that enhance business performance.

What are popular job titles related to Customer Insight Analyst jobs in Michigan?

For Customer Insight Analyst jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Customer Insight Analyst jobs in Michigan look for?

The top searched job categories for Customer Insight Analyst jobs in Michigan are:

What are popular job titles related to Customer Insight Analyst jobs in MI?

For Customer Insight Analyst jobs in MI, the most frequently searched job titles are:

Customer Insight Analyst jobs near you
Infographic showing various Customer Insight Analyst job openings in Michigan as of August 2026, with employment types broken down into 90% Full Time, 5% Part Time, and 5% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $61,236 per year, or $29.4 per hour.

Customer Care Reporting & Analytics Analyst

Stellantis

Auburn Hills, MI

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Stellantis rating

7.5

Company rating: 7.5 out of 10

Based on 130 frontline employees who took The Breakroom Quiz

14th of 44 rated automakers

Job description

Within the Mopar Customer Care team, the Reporting Analyst is responsible for data analysis and report generation on data collected by the Customer Care team. The Reporting & Analytics team analyzes data collected from customer touchpoints and generates insights to help drive a positive ownership experience. The role is tasked with monitoring performance of operational goals.  It is also responsible for data analytics, predictive modeling, telephony analytics and development of reporting automation to drive efficiency. This role will be responsible for communicating with various stakeholders, including Connected Services, Critical Customer Management and Contact Center Operations, to ensure that their data needs are met. This may also include preparing/delivering presentation materials for KPI performance and related topics for high level meetings. The position will also identify opportunities to improve reporting and analytics capabilities and assist in system enhancement projects. The Reporting Analyst will focus on the following functions:

  • Genesys telephony analysis and reporting (real-time, historical, IVR deflection analysis, etc.)
  • Develop reporting automation to improve reporting efficiency
  • Provide input for CRM development to support contact reason identification, reporting capabilities and future analytics
  • Development and ongoing maintenance of operational dashboards and reporting tools for Customer Care and contact center vendor management
  • Responsible for timely analysis of customer information and contact drivers to support issue resolution and provide input for future development of features and services
  • Provide reporting to manage effectiveness of customer facing knowledge and self-service strategies
  • Identify trends in data and develop solutions to ad hoc issues
  • Reporting Automation and AI adaptation
  • Development of KPIs (benchmarking, target setting, etc.)

Basic Qualifications:

  • Bachelor’s Degree in business administration, Data Analytics or Decision Science/Statistics or related field
  • Minimum 1 year experience
  • Goal-oriented and self-directed
  • Able to prioritize and manage time to deliver business requests in a timely manner
  • Ability to create Executive level presentations representing monthly Performance and Voice of Customer
  • Experience using Salesforce database creation, modification & report build outs
  • Demonstrated enthusiasm and ability to drive change
  • Strong verbal and written communication skills
  • Proficient in Microsoft Business Suite (Excel, PowerPoint)

Preferred Qualifications:

  • Master’s degree in above related area of study
  • Knowledge of Genesys platform and reporting tools (Pure Insights)
  • Knowledge of Salesforce and Salesforce reporting tools
  • Demonstrated ability to learn and be proficient with new software applications
  • Automotive, call center KPIs knowledge

Our Benefits — Designed with You in Mind

Comprehensive Health & Well-being Coverage
From your very first day, you’ll have access to medical, dental, vision, and prescription drug coverage — ensuring you and your family stay healthy and protected.

Generous Paid Time Off
We believe in work-life balance. That’s why we offer: 17+ paid holidays, including shut-down from December 24th through New Years Day every year. Vacation, float & wellbeing days, sick time and fully paid parental leave when your family needs you most.

Competitive Retirement Savings Plans
We help you plan for the future with:

  • An employer match on contributions to your 401k, Roth, and Catch-Up plans
  • An employer contribution, even if you don’t contribute

Income Protection & Insurance Options
Benefit from included and optional disability, life, and other insurance programs — because your peace of mind matters.

Company Vehicle Lease Program
Eligible employees and their immediate families can enjoy company vehicle lease options with included insurance, maintenance, and unlimited mileage. Plus, take advantage of exclusive discounts on Stellantis products.

Family Building Benefit
We proudly support all paths to parenthood- including fertility and infertility treatments, adoption services, and gestational surrogacy.

Support for Your Growth and Giving Back
We believe in investing in your future and your passions:

  • Tuition reimbursement
  • Student loan refinancing programs
  • 18 paid volunteer hours each year to make a difference in your community

And so much more!
When you join us, you’re not just building a career — you’re joining a company that supports you, inside and outside of work.

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