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Customer Experience Program Manager Jobs (NOW HIRING)

Manage proposal efforts, including strategy, planning, and execution, to secure new program awards ... Experience leading government customer interactions and maintaining strong customer relationships.

BLN24 has an exciting opportunity for an experienced Program Manager supporting the National Oceanic and Atmospheric Administration. Serving as the primary interface with NOAA leadership, the Program ...

... RESPONSIBILITIES The Customer Experience Manager is responsible for the functions below, in ... Implements and communicates new programs and procedures to associates. Recognizes and rewards ...

Top-Secret SCI TTC is seeking an experienced Program Manager in support of a prospective federal ... Define MILCON requirements; interface with the mission customer and external agencies; manage the ...

Customer Experience Manager

Santa Clara, CA ยท On-site

$96K - $144K/yr

Coordinate policies and procedures with other District Customer Experience Managers to ensure ... special programs for musculoskeletal health, mental wellness, and more. Salaried employees may ...

Customer Experience Manager

Bakersfield, CA ยท On-site

$96K - $144K/yr

Coordinate policies and procedures with other District Customer Experience Managers to ensure ... special programs for musculoskeletal health, mental wellness, and more. Salaried employees may ...

Customer Experience Manager

Houston, TX ยท On-site

$90K - $100K/yr

Customer Experience Manager Department: Customer Experience Reports To: Director / Head of Supply ... Experience supporting Multifamily, builder programs, dealer networks, distributors, or national ...

Customer Experience Manager

Dayton, OH ยท On-site +1

$95K - $158K/yr

About the Role As a Customer Experience Manager, you will lead customer experience initiatives that ... Build and maintain CX program documentation, playbooks, and standard operating procedures.

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...

The customer experience organization spans support, account management, activations, and tax, and it is scaling quickly alongside the rest of the business. This is a chance to step into a high-growth ...

Reports to the GBSG Services Senior Customer Experience Manager. Locations: Mountain View, CA / San ... Translate Intuit's Workforce Solutions strategy into actionable CX programs, with a focus on the ...

Customer Experience Manager

Moab, UT ยท On-site

$74K - $107K/yr

We are looking for a Customer Experience Manager to help lead the next evolution of our customer experience. This is a hands-on, manager-level role focused on operational excellence, team development ...

Showing results 41-60

Customer Experience Program Manager information

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$54

$85

How much do customer experience program manager jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for customer experience program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How much does a customer experience manager earn?

The salary of a Customer Experience Program Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may earn higher salaries, and the position often requires strong communication and project management skills.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

Is a program manager a high paying job?

A Customer Experience Program Manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include leadership responsibilities, project management skills, and stakeholder communication, which can contribute to higher compensation compared to entry-level positions.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
More about Customer Experience Program Manager jobs
What cities are hiring for Customer Experience Program Manager jobs? Cities with the most Customer Experience Program Manager job openings:
What states have the most Customer Experience Program Manager jobs? States with the most job openings for Customer Experience Program Manager jobs include:
What job categories do people searching Customer Experience Program Manager jobs look for? The top searched job categories for Customer Experience Program Manager jobs are:
Infographic showing various Customer Experience Program Manager job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.

Program Manager

Actalent

Denver, CO โ€ข Hybrid

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post hasย expired 1 day ago.ย Applications are no longer accepted.


Job description

Job Title: Project EngineerJob Description

The Project Engineer will lead the execution of complex, government-funded programs delivering innovative autonomous maritime and mission system capabilities. This role oversees program performance across technical scope, schedule, and budget while engaging directly with government customers and guiding multidisciplinary teams through the full lifecycle from concept development to delivery. The position is ideal for an experienced program leader who thrives in a highly technical, fast-paced environment and wants to drive cutting-edge autonomy solutions rather than maintain legacy systems.

Responsibilities
  • Own overall technical, schedule, and cost performance for assigned programs.
  • Lead day-to-day and strategic interactions with government customers, serving as a primary point of contact.
  • Manage proposal efforts, including strategy, planning, and execution, to secure new program awards and drive program growth initiatives.
  • Coordinate activities across engineering, manufacturing, and supply chain teams to ensure aligned and efficient program execution.
  • Drive successful program delivery from early concept development through detailed design, integration, testing, and final delivery.
  • Identify program risks across technical, schedule, cost, and supply chain dimensions and implement effective mitigation strategies.
  • Oversee budgeting and financial management, including earned value and cost tracking, to ensure programs remain within approved budgets.
  • Lead schedule development and management, ensuring milestones, dependencies, and critical paths are clearly defined and maintained.
  • Manage change orders and contract modifications in collaboration with internal and external stakeholders.
  • Support strategic planning for future programs and technology roadmaps, aligning program execution with broader organizational goals.
  • Collaborate closely with systems engineering teams to ensure technical solutions meet customer requirements and program objectives.
  • Provide leadership, direction, and clear communication to multidisciplinary teams to maintain focus on quality, performance, and on-time delivery.
Essential Skills
  • At least 10 years of program management experience in defense, aerospace, naval, robotics, or advanced technology environments.
  • Proven experience managing complex government-funded programs from initiation through completion.
  • Strong understanding of systems engineering principles and technology development programs.
  • Demonstrated expertise in program management, including planning, execution, and performance tracking.
  • Hands-on experience with budget management and financial oversight for technical programs.
  • Proficiency with earned value management and related cost and schedule performance metrics.
  • Strong schedule management skills, including development, monitoring, and adjustment of detailed program schedules.
  • Experience leading government customer interactions and maintaining strong customer relationships.
  • Background in contract management, including handling change orders and scope adjustments.
  • Experience coordinating cross-functional teams, including engineering, manufacturing, and supply chain.
  • Ability to identify, assess, and mitigate program risks across technical and operational domains.
  • Strong strategic planning capabilities to support program growth and long-term technology initiatives.
  • PMP certification preferred or equivalent demonstrated program management expertise.
Additional Skills & Qualifications
  • Experience with autonomous systems, robotics, maritime platforms, or advanced mission systems is highly beneficial.
  • Demonstrated ability to lead small, senior-level engineering teams in a fast-paced environment.
  • Comfort working on cutting-edge technologies such as autonomous navigation, unmanned operations, advanced controls, and long-duration autonomous platforms.
  • Track record of driving innovation, technical ownership, and continuous improvement in program execution.
  • Strong communication skills, with the ability to present complex technical and programmatic information clearly to diverse stakeholders.
  • Ability to operate effectively in an execution-focused culture that emphasizes accountability and results.
  • Motivation to influence and shape future programs and technologies rather than focus on legacy systems.
Work Environment

The role operates in a hybrid work model, with three days onsite and two days remote each week. You will join a small, senior-level engineering team focused on developing cutting-edge autonomous maritime technologies and mission systems for government customers. The environment is highly technical, fast-paced, and execution-focused, emphasizing ownership, accountability, and delivering results over corporate perks. Engineers collaborate directly with leadership on challenging problems in autonomous navigation, unmanned operations, advanced controls, and long-duration autonomous platforms. The culture rewards innovation, technical excellence, and proactive problem-solving, making it a strong fit for professionals who value autonomy, meaningful work, and direct impact on future programs.

Job Type & Location

This is a Permanent position based out of Denver, CO.

Pay and Benefits

The pay range for this position is $175000.00 - $200000.00/yr.

Medical, Dental, Vision, Disability but employee does have to pay a portion. 401K is 3% matching after 1 year. 2 weeks PTO to start, but is negotiable. 9 paid holidays.

Workplace Type

This is a hybrid position in Denver,CO.

Application Deadline

This position is anticipated to close on Aug 8, 2026.

About Actalent

Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 20,000 consultants and 5,000 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. We are proud to be an Engineering News-Record (ENR) Top 500 Design Firm for our engineering design services and a ClearlyRated Best of Staffingยฎ winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com for other accommodation options.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.


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About Actalent

Sourced by ZipRecruiter

Actalent connects passion with purpose. Our scalable talent solutions and services capabilities drive value and results and provide the expertise to help our customers achieve more. Every day, our experts around the globe are making an impact. We're supporting critical initiatives in engineering and sciences that advance how companies serve the world. Actalent promotes consultant care and engagement through experiences that enable continuous development. Our people are the difference. Actalent is an operating company of Allegis Group, the global leader in talent solutions.

Company size

5,001 - 10,000 Employees

Headquarters location

Hanover, MD, US

Year founded

1983

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