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Customer Experience Program Manager Jobs in California

Google

UX Program Manager, Health UX

Mountain View, CA · On-site

$137K/yr

As a UX Program Manager, you will combine expert project management with a passion for user experience to improve the design of products used by billions. Your role is to plan projects, define ...

Google

UX Program Manager, Health UX

Mountain View, CA · On-site

$138K/yr

As a UX Program Manager, you will enhance the design of health-related products by managing projects, collaborating with cross-functional teams, and ensuring the delivery of user-centered experiences.

Prosum

Program Manager

Glendale, CA · On-site

$83.89/hr

Contract (7 months, potential extension) Pay Rate: $83.89/hour Job Summary We are seeking an experienced Program Manager to lead operational execution across a digital product portfolio. This role is ...

Prosum Inc.

Program Manager

Glendale, CA · On-site

$83.89/hr

S. (No C2C) Job Summary We are seeking an experienced Program Manager to lead operational execution across a digital product portfolio. This role is responsible for driving cross-functional alignment ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$132K - $198K/yr

Technical Degree with 5+ years aerospace or defense technical customer management experience * Demonstrated ability to lead programs or projects in an unstructured environment. * Excellent ...

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Customer Experience Program Manager information

See California salary details

$8

$53

$83

How much do customer experience program manager jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for customer experience program manager in California is $53.37, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $68.56 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How much does a customer experience manager earn?

The salary of a Customer Experience Program Manager typically ranges from $70,000 to $130,000 annually, depending on experience, location, and company size. Senior roles or those in high-cost areas may earn higher salaries, and the position often requires strong communication and project management skills.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

Is a program manager a high paying job?

A Customer Experience Program Manager typically earns a competitive salary that varies by industry, location, and experience level. These roles often include leadership responsibilities, project management skills, and stakeholder communication, which can contribute to higher compensation compared to entry-level positions.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in California? For Customer Experience Program Manager jobs in California, the most frequently searched job titles are:
What job categories do people searching Customer Experience Program Manager jobs in California look for? The top searched job categories for Customer Experience Program Manager jobs in California are:
What cities in California are hiring for Customer Experience Program Manager jobs? Cities in California with the most Customer Experience Program Manager job openings:
Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in California as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $111,012 per year, or $53.4 per hour.
UX Program Manager

UX Program Manager

Strong Tower Consulting

Palo Alto, CA

Contractor

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

We are looking for UX Program Manager to join our growing and positive team at a Fortune 500 Company. The ideal candidate must be a team player with a background in Consulting and Client Management.


More about Strong Tower: We fundamentally believe diversity and inclusion are our core strengths, bringing more ideas to the table creating better results.


We appreciate beyond words that consulting is a people-first industry, and with creative, dedicated, and passionate people, we can and will achieve our vision. Based on this fervent belief and what we call Inclusion Consulting, creating a fair and open culture based on meaningful work, the celebration of diversity has been our top priority since day one.


Carbon Neutral Consulting - As a 100% carbon neutral firm, we encourage lower carbon work patterns while offsetting transportation and energy use by investing in clean energy programs and planting one tree for every week worked by each of our team members. We believe a healthy, livable environment builds a strong business community.


Minute-By-Minute Philanthropy - Strong Tower's corporate giving program is more than cutting a yearly check. For us it is part of our DNA and into every single minute and every single hour of client work.


We give back $1 for every billable consultant hour to our non-profit charity partners. Each of our team members has the power to choose which organization their hard-earned contribution goes.


We have award winning returning caregivers' program.


Package: We provide above industry package, with benefits (medical, dental, vision), PTO/Sick leave, 401K, work life flexibility, Charity program, Carbon program, equipment, and caregiver's support.


We are an equal opportunity employer committed to a diverse workforce.


We want our employees to bring their whole selves to work every day. We have multiple openings. You will be working for our clients.


Core Responsibilities:

-UX Program Management.

- Clearly communicate with cross-functional teams and UX management regarding project status, resource requirements, issues, and priorities.

-Help identify and drive improvements in documentation and asset management, to ensure UX is working at optimum efficiency.

-Provide leadership and operational excellence across UX teams to deliver the highest level of trust-building and strategic counsel through all project interactions.

-Lead and collaborate with UX team leadership in key project decision-making and orchestrate successful delivery for multiple UX related projects simultaneously.

-Collaborate with business stakeholders for prioritized release scope and requirements.

-Organize scope commits and budget requirements across Core Business, Operations, IT & Engineering teams.

-Stakeholder Management.

-Support Business Operations.

-Drive Efficiencies.

-Risks and Issues Management.

Skill/Experience/Education

-Bachelor's degree or equivalent practical experience.

-3+ years' experience in UX Program Management.

-Familiarity with UX design disciplines, tools, and processes.

-Consulting Experience (preferred)

-Ability to handle client and partner relationships with empathy and to work in a team environment.

-Proven ability to multitask, analyze opportunities, define successful approaches, and proactively solve problems

-Business Operations skills.

-Planning and Organizational skills.

-Strong verbal and written communication skills.

Strong Tower: Strong Tower Consulting LLC (@inclusionconsulting)

*Instagram photos and videos https://www.instagram.com/inclusionconsulting/


Awards

Business Journal Most Equitable Workplace 2019/20 ranked #1 Named Washington's Most Equitable Workplace by The Puget Sound Business Journal.


Disability: IN Supplier of the year 2019/20 ranked #1 The Disability: IN Supplier of the year award recognizes the Disability: IN certified Disability-Owned Business Enterprise (DOBE) that has provided excellent service and distinguished itself and its business through its business practices and serves as a role model for disability business inclusion in the supply chain.


Corporate Champion for Economic Development 2020 - Corporate Citizenship Awards #1 Recognized for driving economic development through strategies that afford professional employment opportunities for traditionally underrepresented groups, providing diverse role models to young.


Best Places to Work 2021. Named Seattle's #4 Best Companies to work for by Seattle Business magazine.


Strong Tower is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know so we can accommodate you during the interview process.

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