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Customer Experience Program Manager Jobs in California

Xoriant Corporation

GSI Program Manager

Santa Clara, CA · On-site

$50 - $52/hr

Management consulting experience Program management experience Education: BA/BS Required, MBA ... optional Skills and Experience: PRESENTATION SKILLS DATA ANALYSIS MANAGEMENT CONSULTING Regards ...

Google

Staff UX Program Manager, XR Studio

Los Angeles, CA · On-site

$125K/yr

As a UX Program Manager, you will combine expert project management with a passion for user experience to improve the design of products used by billions. Your role is to plan projects, define ...

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How much do customer experience program manager jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for customer experience program manager in California is $53.37, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $68.56 per hour, depending on experience, location, and employer.

What does a customer experience manager do?

A customer experience program manager oversees strategies to improve customer satisfaction and loyalty by analyzing feedback, developing initiatives, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality. Strong communication, project management skills, and understanding of customer needs are essential for this role.

Is CX a good career?

A Customer Experience Program Manager role is a growing career path focused on improving customer satisfaction and loyalty through strategic initiatives, data analysis, and cross-functional collaboration. It often requires strong communication, problem-solving skills, and familiarity with customer feedback tools. The field offers opportunities for advancement and specialization in industries such as retail, technology, and services.

What are the key skills and qualifications needed to thrive as a Customer Experience Program Manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How much does a customer experience program manager make at Microsoft?

A Customer Experience Program Manager at Microsoft typically earns between $100,000 and $150,000 annually, depending on experience, location, and level within the company. Compensation may also include bonuses and stock options, with additional benefits such as health insurance and professional development opportunities.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

How does a Customer Experience Program Manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.
What are popular job titles related to Customer Experience Program Manager jobs in California? For Customer Experience Program Manager jobs in California, the most frequently searched job titles are:
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Customer Experience Program Manager jobs near you
Customer Experience Program Manager

Customer Experience Program Manager

Microsoft

Mountain View, CA • On-site

$160K - $261K/yr

Full-time

Posted 7 days ago

Microsoft rating

8.6

Company rating: 8.6 out of 10

Based on 125 frontline employees who took The Breakroom Quiz

48th of 190 rated software companies

Job description

Overview
Microsoft Advertising is at the forefront of the digital advertising industry and empowers advertisers around the world to reach and expand their potential through our full-funnel digital marketing solutions.
We aim to have industry-leading solutions for advertisers to help them achieve their marketing goals. This entails bringing new and innovative advertising products to market; delivering measurable results for marketers while safeguarding the privacy and trust of our users; and ensuring we enable our sales teams with product and audience details to help them design effective solutions for our customers.
We are looking for an initiative-taking, Customer Experience Program Manager. In this role, you will be responsible for driving business planning to grow market share and land Microsoft Advertising as an industry leader in AI.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Microsoft AI (MAI) employees who live within a 50-mile commute of a designated Microsoft office in the U.S. or 25-mile commute of a non-U.S., country-specific location are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.
Responsibilities
  • Develops strategic plans to drive and transform the business across demand, supply, products and platforms and influences prioritization of initiatives within these areas.
  • Leads workstreams across opportunity identification and sizing, demand strategy, demand profiling, and business requirements documentation.
  • Works with cross-functional teams to ensure business and demand plans are comprehensive and rationalized across all planning dimensions from channels to touchpoints solutioning.
  • Leverages insights across voice of field and stakeholder input to develop recommendations and provide thought leadership around potential growth opportunities.
  • Communicates and advocates plans to business leaders and conveys viewpoints through written documents (e.g., memos, perspectives, business requirements docs) and influence models (e.g., meetings, presentations).
  • Delivers recommendations and implications to stakeholders to facilitate discussions and decision making.
  • Partners across Product, Engineering, Operations, and Business teams to ensure alignment.

Qualifications
Required Qualifications:
  • Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 4+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.

Preferred Qualifications:
  • Master's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 6+ years experience in engineering, product/technical program management, data analysis, or product development OR Bachelor's Degree in Computer Science, Engineering, Data Science, Math, Business, or related field AND 8+ years experience in engineering, product/technical program management, data analysis, or product development OR equivalent experience.
  • 4+ years of experience managing cross-functional and/or cross-team projects.
  • 2+ year(s) of experience with the digital advertising environment, and a clear understanding of the digital media planning and buying process.
  • Demonstrated ability to synthesize complex business, customer and product inputs into clear strategic recommendations, prioritization frameworks and actionable plans.
  • Exceptional written and communications skills, with the ability to create executive-ready narratives, business cases, strategy memos, and cross-functional communications that simplify complex topics and drive alignment.
  • Solid analytical and modeling skills, including experience using data to evaluate business opportunities, forecast impact, build scenario analyses, and support strategic decision-making.

#MicrosoftAI #MicrosoftAdvertising
Customer Experience Program Mgmt IC4 - The typical base pay range for this role across the U.S. is USD $119,800.00 - $234,700.00 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $160,200.00 - $261,000.00 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

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About Microsoft

Sourced by ZipRecruiter

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Industry

Computer and computer peripheral equipment and software wholesalers

Company size

10,000+ Employees

Headquarters location

Redmond, WA, US

Year founded

1975

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