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Customer Experience Program Manager Jobs in California

neuco

Program Manager

Sonoma, CA · On-site

Opportunity for an experienced Program Manager to lead end-to-end delivery of complex satellite programs. You will interface with the customer, suppliers, and internal teams to drive programs forward ...

neuco

Program Manager

Fremont, CA · On-site

Opportunity for an experienced Program Manager to lead end-to-end delivery of complex satellite programs. You will interface with the customer, suppliers, and internal teams to drive programs forward ...

neuco

Program Manager

San Jose, CA · On-site

Opportunity for an experienced Program Manager to lead end-to-end delivery of complex satellite programs. You will interface with the customer, suppliers, and internal teams to drive programs forward ...

neuco

Program Manager

Santa Clara, CA · On-site

Opportunity for an experienced Program Manager to lead end-to-end delivery of complex satellite programs. You will interface with the customer, suppliers, and internal teams to drive programs forward ...

neuco

Program Manager

Santa Rosa, CA · On-site

Opportunity for an experienced Program Manager to lead end-to-end delivery of complex satellite programs. You will interface with the customer, suppliers, and internal teams to drive programs forward ...

neuco

Program Manager

Hayward, CA · On-site

Opportunity for an experienced Program Manager to lead end-to-end delivery of complex satellite programs. You will interface with the customer, suppliers, and internal teams to drive programs forward ...

neuco

Program Manager

San Mateo, CA · On-site

Opportunity for an experienced Program Manager to lead end-to-end delivery of complex satellite programs. You will interface with the customer, suppliers, and internal teams to drive programs forward ...

EVONA

Program Manager

San Diego, CA · On-site

They're looking for an experienced Program Manager who can take ownership of complex engineering ... with customers and acting as a trusted technical partner • Supporting opportunities to expand ...

GDIT

Deputy Program Manager

Los Angeles, CA · On-site

$125K/yr

The Deputy Program Manager will play a critical role in supporting and helping execute a ... Support customer experience efforts by engaging with users and contributing to value-driven results ...

Ignite Human Capital

Program Manager

Santa Fe Springs, CA · On-site

$90K - $140K/yr

Serve as the primary customer interface, leading program reviews, status reporting, and change ... Experience with Earned Value Management (EVM). * Familiarity with AS9100 or equivalent aerospace ...

Ignite Human Capital

Program Manager

Santa Fe Springs, CA · On-site

$90K - $140K/yr

Serve as the primary customer interface, leading program reviews, status reporting, and change ... Experience with Earned Value Management (EVM). * Familiarity with AS9100 or equivalent aerospace ...

Ignite Human Capital

Program Manager

Santa Fe Springs, CA · On-site

$90K - $150K/yr

Serve as the primary customer interface, leading program reviews, status reporting, and change ... Experience with Earned Value Management (EVM). * Familiarity with AS9100 or equivalent aerospace ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in California

Customer Experience Program Manager information

See California salary details

$8

$53

$83

How much do customer experience program manager jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for customer experience program manager in California is $53.37, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $68.56 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in California?

For Customer Experience Program Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in California look for?

The top searched job categories for Customer Experience Program Manager jobs in California are:

What cities in California are hiring for Customer Experience Program Manager jobs?

Cities in California with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $111,012 per year, or $53.4 per hour.

Program Manager

Sonoma, CA • On-site

neuco
See more jobs at neucoexternal

Other

Posted 11 days ago

Job description

Program Manager, San Francisco Bay Area


About the Role:

Opportunity for an experienced Program Manager to lead end-to-end delivery of complex satellite programs. You will interface with the customer, suppliers, and internal teams to drive programs forward through hands-on risk mitigation, planning, and problem-solving.


The Company

This fast-growing satellite business has been incredibly successful in bringing unique manufacturing capabilities to the market alongside high-performance communication components and subsystems. Its technology combines innovative satellite engineering with advanced 3D printing capabilities, supporting leading international satellite operators.


Benefits & Opportunities

  • Play a key role in the growth and scale-up of new technology in the satellite industry
  • Lead complex satellite programs through multiple phases
  • Work closely with C-level leadership and have autonomy to think creatively


To be successful you’ll need to have…

  • Experience in satellite or large spacecraft manufacturing
  • Experience in end-to-end flow across all program phases
  • Hands-on, proactive approach to problem-solving


Interested to know more?

Interested? Contact me at millie@neuco-group.com


Key words…if all these are resonating, this could be the job for you!!

Program Management | GEO Satellites | Spacecraft | Telecommunications Satellites | Systems Engineering | Aerospace | Programme Delivery | Risk Management | Space Systems | Satellite Manufacturing | Assembly | Integration | Testing | Customer Management | Supplier Management | RF


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