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Customer Experience Program Manager Jobs in California

Ignite Human Capital

Program Manager

Santa Fe Springs, CA · On-site

$90K - $140K/yr

Serve as the primary customer interface, leading program reviews, status reporting, and change ... Experience with Earned Value Management (EVM). * Familiarity with AS9100 or equivalent aerospace ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$132K - $198K/yr

  • Medical

  • Retirement

  • PTO

Technical Degree with 5+ years aerospace or defense technical customer management experience * Demonstrated ability to lead programs or projects in an unstructured environment. * Excellent ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

  • Medical

  • Retirement

  • PTO

Technical Degree with 5+ years aerospace or defense technical customer management experience * Demonstrated ability to lead programs or projects in an unstructured environment. * Excellent ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

  • Medical

  • Retirement

  • PTO

Technical Degree with 5+ years aerospace or defense technical customer management experience * Demonstrated ability to lead programs or projects in an unstructured environment. * Excellent ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

$132K - $198K/yr

  • Medical

  • Retirement

  • PTO

Technical Degree with 5+ years aerospace or defense technical customer management experience * Demonstrated ability to lead programs or projects in an unstructured environment. * Excellent ...

Acess Global

Program Manager

San Jose, CA · On-site

San Jose CA Experience Required : 8-10 Role Summary 100% ONSITE ROLE ** Local candidates only** Program Manager - Infrastructure, Device Discovery & Service Mapping We are seeking an experienced ...

ITT Inc. - English US

Customer Program Manager

Irvine, CA · On-site

  • Medical

  • Retirement

  • PTO

Technical Degree with 5+ years aerospace or defense technical customer management experience * Demonstrated ability to lead programs or projects in an unstructured environment. * Excellent ...

Incora

Customer Program Manager

Santa Barbara, CA

  • Life

  • Retirement

The Customer Program Manager is accountable for ensuring the strategic objectives of the Program ... Supervisory experience is required, with proven ability to motivate others to strive to meet or ...

Skylimit Systems

Program Manager

Chatsworth, CA

$90K - $140K/yr

As the company continues to grow, they are seeking an experienced Program Manager to lead customer programs and serve as the primary liaison between clients and internal operations. Position Overview ...

Incora

Customer Program Manager

Santa Barbara, CA · On-site

  • Life

  • Retirement

The Customer Program Manager is accountable for ensuring the strategic objectives of the Program ... Supervisory experience is required, with proven ability to motivate others to strive to meet or ...

Space Systems Integration

Senior Program Manager

El Segundo, CA · On-site

$210 - $235/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... experience working with Air Force/DoD customers in an acquisition environment, with space and/or ground systems. * Experience writing and delivering documents and briefings. * Demonstrated ...

Space Systems Integration

Senior Program Manager

El Segundo, CA · On-site

$210K - $235K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... experience working with Air Force/DoD customers in an acquisition environment, with space and/or ground systems. * Experience writing and delivering documents and briefings. * Demonstrated ...

Space Systems Integration

Senior Program Manager

El Segundo, CA · On-site

$210K - $235K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... experience working with Air Force/DoD customers in an acquisition environment, with space and/or ground systems. * Experience writing and delivering documents and briefings. * Demonstrated ...

Medium

Senior Program Manager

El Segundo, CA · On-site

$210 - $235/hr

  • Medical

  • Dental

  • Vision

  • Retirement

... experience working with Air Force/DoD customers in an acquisition environment, with space and/or ground systems. * Experience writing and delivering documents and briefings. * Demonstrated ...

New

Terran Orbital Corporation

Program Manager

Irvine, CA

$140K - $175K/yr

The Program Manager owns the customer relationship, organizes internal engineering, manages ... Demonstrated experience supporting programs and proposals for large contracts of various types ...

SPA

Program Manager with Security Clearance

San Diego, CA · On-site

$190K - $230K/yr

  • Medical

  • Life

  • Retirement

... government customers, in both the US and abroad. Our exceptionally talented team is highly ... The ideal Program Manager will possess experience in performing the following tasks: - Program ...

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All JobsCustomer Experience Program JobsCustomer Experience Program Manager JobsCustomer Experience Program Manager Jobs in California

Customer Experience Program Manager information

See California salary details

$8

$53

$83

How much do customer experience program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer experience program manager in California is $53.37, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $68.56 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in California?

For Customer Experience Program Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in California look for?

The top searched job categories for Customer Experience Program Manager jobs in California are:

What cities in California are hiring for Customer Experience Program Manager jobs?

Cities in California with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $111,012 per year, or $53.4 per hour.

Program Manager

Ignite Human Capital

Santa Fe Springs, CA • On-site

$90K - $140K/yr

Full-time

Posted 4 days ago

Job description

Program Manager
Aerospace & Defense Manufacturing | Southern California (On-Site)

Salary : $90,000 - $150,000 DOE and Flexible

About the Opportunity
We are working with an established aerospace and defense manufacturer to identify an experienced Program Manager to join their Program Management organization. Our client designs and produces precision flight hardware for demanding aerospace and defense applications, and is expanding its program team to support continued growth. This is a direct-hire opportunity based on-site in Southern California.

Position Summary
The Program Manager serves as the primary point of accountability for cost, schedule, scope, and customer satisfaction across one or more programs. Reporting to the Director of Program Management, this individual leads cross-functional teams through the full program lifecycle — from award through production and delivery — ensuring flight hardware is delivered on time, on budget, and to specification. This is a hands-on, high-visibility role that leads through influence rather than direct authority.

Key Responsibilities

  • Own the full lifecycle of assigned programs — planning, execution, monitoring, and closeout — for aerospace and defense manufacturing efforts.
  • Manage program cost, schedule, and scope; maintain performance baselines and drive corrective action when variances arise.
  • Serve as the primary customer interface, leading program reviews, status reporting, and change/contract discussions.
  • Coordinate cross-functional teams across engineering, manufacturing, supply chain, quality, and contracts to meet program milestones.
  • Develop and maintain integrated master schedules, risk registers, and program financials.
  • Identify, assess, and mitigate program risks, escalating issues and mobilizing resources as needed.
  • Ensure compliance with contractual, regulatory, and internal quality requirements throughout the program.
  • Support proposals, estimates-at-completion, and basis-of-estimate development as required.
  • Drive on-time delivery of flight hardware and all associated program deliverables.

Required Qualifications

  • Bachelor's degree in engineering, business, or a related technical field.
  • 5+ years of program or project management experience within aerospace, defense, or a regulated precision-manufacturing environment.
  • Demonstrated ownership of cost, schedule, and scope on hardware programs.
  • Strong working knowledge of manufacturing operations and hardware production cycles.
  • Proven ability to lead cross-functional teams and interface directly with customers without direct reporting authority.
  • Proficiency with scheduling and project tools (e.g., MS Project) and ERP/MRP systems.
  • Must be a U.S. Person (U.S. citizen or lawful permanent resident) to comply with ITAR/EAR requirements.
  • Available to work on-site in Southern California; this role is not hybrid or remote.

Preferred Qualifications

  • PMP certification.
  • Experience with Earned Value Management (EVM).
  • Familiarity with AS9100 or equivalent aerospace quality systems.
  • Background in flight hardware, structures, or precision machined components.
  • Ability to obtain and maintain a U.S. government security clearance.

Why This Role

  • Direct ownership and executive visibility across the program portfolio.
  • Established, growing manufacturer with a strong aerospace and defense customer base.
  • Collaborative Program Management organization with clear room to grow.

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