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Customer Experience Program Manager Jobs in California

Terran Orbital Corporation

Program Manager

Irvine, CA · On-site

$140K - $175K/yr

The Program Manager owns the customer relationship, organizes internal engineering, manages ... Demonstrated experience supporting programs and proposals for large contracts of various types ...

Codvo.ai

We are seeking an experienced Program Manager to lead multi-functional teams and manage the design, development, and launch of this product. This role requires strong program leadership, supplier and ...

Stahl Companies

Program Manager

Corona, CA · On-site

We are seeking a skilled and experienced Program Manager to join our team! The Program Manager (PM) will provide overall leadership, direction, and execution oversight for a multi-disciplinary ...

Codvo.ai

Program Manager

Santa Clara, CA · On-site

We are seeking an experienced Program Manager to lead multi-functional teams and manage the design, development, and launch of this product. This role requires strong program leadership, supplier and ...

STAHL

Program Manager

Corona, CA

We are seeking a skilled and experienced Program Manager to join our team! The Program Manager (PM) will provide overall leadership, direction, and execution oversight for a multi-disciplinary ...

Michaels Stores

Customer Experience Manager

Lancaster, CA · On-site

$17.75 - $23.10/hr

Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

Michaels Stores

Customer Experience Manager

Glendale, CA

$18.25 - $23.30/hr

Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

Michaels Stores

Customer Experience Manager

Buena Park, CA · On-site

$17.75 - $23.10/hr

Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

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Customer Experience Program Manager information

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$53

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How much do customer experience program manager jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for customer experience program manager in California is $53.37, according to ZipRecruiter salary data. Most workers in this role earn between $35.58 and $68.56 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.

What are popular job titles related to Customer Experience Program Manager jobs in California?

For Customer Experience Program Manager jobs in California, the most frequently searched job titles are:

What job categories do people searching Customer Experience Program Manager jobs in California look for?

The top searched job categories for Customer Experience Program Manager jobs in California are:

What cities in California are hiring for Customer Experience Program Manager jobs?

Cities in California with the most Customer Experience Program Manager job openings:

Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in California as of August 2026, with employment types broken down into 1% As Needed, 81% Full Time, 15% Part Time, and 3% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $111,012 per year, or $53.4 per hour.

Engineering Program Manager- Customer Systems

Apple, Inc.

Sunnyvale, CA • On-site

$153K/yr

Other

Re-posted 9 days ago

Apple rating

8.0

Company rating: 8.0 out of 10

Based on 677 frontline employees who took The Breakroom Quiz

7th of 30 rated technology retailers

Job description

At Apple, we firmly believe that hard work, a vibrant work environment, creativity, and innovation are the driving forces behind the ultimate customer experience. We recognize that every customer interaction presents an opportunity to delight, engage, and encourage. By meticulously focusing on the smallest details, we can make significant impacts on our customers' experiences.
Join Apple's Customer Systems team as an Engineering Program Manager. Our team specializes in building CRM solutions that empower customers to reach out to Apple and seek assistance with their needs or solutions to their problems. If you possess a unique perspective, a comprehensive understanding of program management, and the ability to influence and inspire, this role might be an excellent fit for you!
Description
The Customer Systems Contact Center Product Engineering team is responsible for developing CRM solutions for various contact centers within the company. As an Engineering program manager in this team, you will collaborate with multiple teams to bring innovative solutions to life, enabling Apple to deliver exceptional experiences to its customers.
Minimum Qualifications
8-12 years of experience in technical program or project management
5 years minimum experience in Contact Center Domain
2 years minimum working on Gen AI programs and adopting program management in GenAI Programs
Strong technical fluency, able to work directly with engineering teams
The ability to empower, mentor, and lead geographically dispersed teams
Bachelor's or Master's degree in Computer Science or a related field, or equivalent experience.
Preferred Qualifications
Excellent communicator - verbal and written and excellent presentation skills.
Knowledge of visual design tools is a plus.
Sharp analytical mindset.

What Apple employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Apple logo

About Apple

Sourced by ZipRecruiter

Imagine what you could do here! At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, intelligent people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our dedication to leave the world better than we found it.

Industry

Computer and electronic product manufacturing

Company size

10,000+ Employees

Headquarters location

Cupertino, CA, US

Year founded

1976

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