Customer Experience Program Manager Jobs in California

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life. 

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

Our businesses are organized in three distinct segments, each based around our core engineering DNA: 

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands include Friction Technologies, KONI and Axtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands include ITT Cannon, Enidine, Aerospace Controls and kSARIA. 

The Customer Program Manager is responsible for meeting the needs of our customers, managing assigned programs, and insuring operational excellence. This position oversees and manages multiple customer-related projects including defining objectives, implementing strategies, tracking progress, and collaborating with cross-functional team members to achieve success.

• Manages projects and teams in a matrixed environment with minimal oversight to support the customer.
• Develops creative strategies to bridge customers’ needs to ITT business practices.
• Builds influential relationships with internal stakeholders and customers through performance and execution.
• Partners with sales team to support account strategy and drive sales growth.
• Engages with customers to capture requirements, gains consensus amongst internal team and leads customer engagements.
• Program management of simple to complex programs: identifying project goals, scope, resources, deliverables, tasks, and timeline.
• Monitors performance and progress, identifies potential risks and drives corrective action as required.
• Communicates program status to key stakeholders, both internally and customer contacts.
• Facilitates cross functional collaboration amongst our team to ensure alignment and execution.
• Defines and monitors key performance indicators to measure program success.
• Identifies potential risks to stated deliverables, drives mitigation strategies proactively.

• Technical Degree with 5+ years aerospace or defense technical customer management experience
• Demonstrated ability to lead programs or projects in an unstructured environment.
• Excellent interpersonal skills and the ability to work with diverse and global employees at all levels of the organization, including the ability to motivate, energize, and enhance performance of teammates.
• Creative problem solver with the ability to develop win-win solutions with our customers and internal stakeholders.
• Ability to gather data, analyze program performance, manage risks and drive improvements.
• Polished presentation and communication skills
• Significant initiative and ability to develop, implement, and achieve ambitious stretch goals.
• Strong SAP competence
• Demonstrated customer engagement and program management experience.
• Ability to travel as required to support customers, 10% estimated.

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We aim to pay our ITTers fairly and competitively in the locations that they live and work. Pay-for-performance is a principle that we believe in, and employees are rewarded based not only on what they accomplish, but also on how they reflect ITTs values. ITT offers a competitive salary and robust total rewards package, such as health insurance, 401(k), short and long-term disability, paid time off, growth and developmental opportunities, and other incentive compensation programs. Specific benefits are dependent upon whether or not the position is part of a collective-bargaining agreement. The salary offered to a candidate is based several factors such as candidate experience and qualifications, location, as well as market and business considerations.
Annual Salary is from $132,600.00 to $198,200.00, plus benefits & incentive plans.