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Customer Experience Program Manager Jobs (NOW HIRING)

TTC, Inc.

Program Manager

Dayton, OH · On-site

Top-Secret SCI TTC is seeking an experienced Program Manager in support of a prospective federal ... Define MILCON requirements; interface with the mission customer and external agencies; manage the ...

Jiracor LLC

Program Manager

Orlando, FL · On-site

JIRACOR is seeking a dynamic and experienced Program Manager to lead our worldwide integrated training support contract for the Army's Training Aids, Devices, Simulators, and Simulations (TADSS ...

Koniag, Inc.

Program Manager

Silver Spring, MD · On-site

Koniag IT Systems, LLC, a Koniag Government Services company, is seeking a Program Manager to ... (CRM, IGP) or Project Management (PMP, CAPM). * Experience working with federal agencies and ...

Entarian

Program Manager

Suitland, MD · On-site

$140K - $190K/yr

Entarian is seeking an experienced Program Manager (PM) to support upcoming work at the National ... In addition to PM duties such as managing staff, maintaining customer relationships, and ensuring ...

Pathoras Old Boggart

PROGRAM MANAGER

Chantilly, VA · On-site

Description PROGRAM MANAGER - ALL LEVELS TS/SCI with Poly Required Required Education and ... Demonstrated experience with customer engagement efforts and supporting multiple concurrent ...

Michaels Stores

Customer Experience Manager

Buena Park, CA · On-site

$17.75 - $23.10/hr

Manage and execute shrink and safety programs * Assist with cash reconciliation and bank deposits ... Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results ...

Q2

Customer Experience Manager

Cary, NC

We celebrate our employees in many ways through our year-round Q2 ChangeMakers awards program and ... SUMMARY Q2 is seeking a Customer Experience Manager who will reportto theCustomer Experience Team ...

Community Options

Program Manager

West Valley City, UT · On-site

$55K/yr

We are seeking an experienced Program Manager in West Valley, Utah . The Program Manager maintains a high-quality program to support individuals with intellectual and developmental disabilities. This ...

Clarity Innovations

Program Manager

Herndon, VA · On-site

We are seeking an experienced Program Manager to oversee and drive the successful delivery of ... Serve as the primary point of contact for government customers, fostering strong relationships and ...

Community Options

Program Manager

Ogden, UT · On-site

We are seeking an experienced Program Manager in Ogden, Utah and surrounding areas. The Program Manager maintains a high-quality program to support individuals with intellectual and developmental ...

Aptive

Program Manager

Job Summary We are seeking an experienced Program Manager to support the VA's Office of Suicide Prevention (OSP) under the Elevated Risk Care Management initiative, helping to plan, execute, and ...

Dewberry

Program Manager

Sacramento, CA · On-site

$160K - $230K/yr

Dewberry is seeking an experienced Program Manager to support a high-priority FBI client. The Program Manager will provide strategic and operational leadership across a complex, mission-critical ...

Community Options

Program Manager

Dallas, TX · On-site

We are actively seeking an experienced Program Manager in Dallas, TX. The Program Manager leads a team to provide person-centered care tailored to meet the needs of individuals with intellectual and ...

CUES, Inc.

Customer Experience Manager

Orlando, FL · On-site

How you will make an Impact (Job Summary) The Customer Experience Manager is responsible for the ... Educational assistance, leadership development programs, and recognition programs Our commitment to ...

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Customer Experience Program Manager information

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$8

$54

$85

How much do customer experience program manager jobs pay per hour?

As of Aug 30, 2026, the average hourly pay for customer experience program manager in the United States is $54.08, according to ZipRecruiter salary data. Most workers in this role earn between $36.06 and $69.47 per hour, depending on experience, location, and employer.

How does a customer experience program manager typically collaborate across departments to drive customer-centric initiatives?

A Customer Experience Program Manager frequently works cross-functionally with teams such as product development, marketing, sales, and customer support to ensure a unified approach to customer satisfaction. This role involves coordinating meetings, gathering feedback, and aligning various stakeholders around customer experience goals. Effective collaboration is essential for identifying pain points, implementing solutions, and tracking the impact of customer experience programs. By bridging departmental gaps, the Program Manager helps maintain a consistent, high-quality experience for customers throughout their journey.

What are the key skills and qualifications needed to thrive as a customer experience program manager, and why are they important?

To thrive as a Customer Experience Program Manager, you need expertise in customer journey mapping, program management, and analytics, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer feedback tools, and experience with project management frameworks such as Agile or Six Sigma are commonly required. Strong communication, stakeholder management, and problem-solving skills help you drive cross-functional collaboration and advocate for the customer. These competencies ensure effective program delivery, continuous improvement, and enhanced customer satisfaction.

What is the difference between Customer Experience Program Manager vs Customer Service Manager?

AspectCustomer Experience Program ManagerCustomer Service Manager
Primary FocusDesigning and improving overall customer experience strategiesManaging customer service teams and daily support operations
Skills & CertificationsCustomer experience, project management, data analysisCustomer service, team leadership, conflict resolution
Work EnvironmentCross-departmental, strategic planningCustomer support centers, call centers
Industry UsageRetail, tech, finance, healthcareRetail, hospitality, telecom, banking

The Customer Experience Program Manager focuses on developing strategies to enhance the overall customer journey, while the Customer Service Manager oversees daily customer support operations. Both roles require strong communication skills, but the Program Manager emphasizes strategic planning and data analysis, whereas the Service Manager concentrates on team management and service quality.

How do you become a customer experience program manager?

To become a customer experience program manager, candidates typically need a bachelor's degree in business, marketing, or a related field, along with several years of experience in customer service, project management, or related roles. Developing skills in data analysis, communication, and leadership, as well as familiarity with customer experience tools and methodologies, is also important. Earning certifications such as Certified Customer Experience Professional (CCXP) can enhance prospects.

What does a customer experience program manager do?

A customer experience program manager oversees initiatives to improve customer satisfaction and loyalty by analyzing feedback, developing strategies, and coordinating cross-functional teams. They often use data analysis tools and customer journey mapping to identify areas for improvement and ensure consistent service quality across channels.
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Customer Experience Program Manager jobs near you
Infographic showing various Customer Experience Program Manager job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $112,485 per year, or $54.1 per hour.

Program Manager

Dayton, OH • On-site

TTC, Inc.
Public Administration • 51 - 200 employees
Learn more about TTC, Inc.external

Full-time

Re-posted 25 days ago

Job description

Position Title: Program Manager
Location: onsite / Wright-Patterson AFB, Ohio
Clearance: Top-Secret SCI
TTC is seeking an experienced Program Manager in support of a prospective federal contract. We are proactively building our team of key personnel and invite accomplished Program Managers with government and DoD experience to apply. This position will be located onsite at Wright-Patterson AFB in Dayton Ohio.
This position is contingent upon contract award. (target award date is July 2026)
Responsibilities:
  • Define MILCON requirements; interface with the mission customer and external agencies; manage the design and construction project. Provide support to coordinate, oversee, and provide risk abatement construction management expertise.
  • Coordinate with project managers and end users to develop 1391 Military Construction (MILCON) project requirements for the maintenance and improvement of base facilities and infrastructure.
  • Provide key MILCON communications for NSIC leadership, Distinguished Visitors, and the general NSIC population.
  • Utilize change management best practices to communicate change such as construction progress, parking, mission location, and other changes affecting the NSIC population.
  • Provide facility management occupancy planning, process amp; procedures modernization, and change management communications.
  • Provide vendor, NSIC mission, and Base CE project integration to include escorting uncleared project vendors and government representatives to ensure projects can be accomplished with minimal to no NSIC mission interruption
  • Deliverables: Weekly activity reports and meeting minutes delivered on schedule; risk logs updated regularly; demonstrated strategic alignment in advisory products.
Basic Qualifications:
  • 10+ years of experience in managing construction projects, preferably ICD 705 construction
  • Project Management Professional certification (PMP)
  • Expertise in project management software (Primavera)
  • Active Top Secret SCI clearance
Why join TTC?
At TTC, you'll have the opportunity to work alongside experienced professionals supporting some of the nation's most important defense and government missions. We offer challenging work, career growth opportunities, a collaborative culture, and the ability to make a real impact. Our team members are empowered to solve complex problems, strategize, and contribute to mission success while advancing their professional development.
Join TTC and be part of a team dedicated to excellence, service, and the mission.
Information Assurance and Information System Security are the responsibility of each and every TTC, Inc. employee. All TTC employees shall comply with TTC Information Assurance and Information Management System policies and procedures. Additionally, employees with access to Government systems and information will comply with all Government laws, regulation, instructions and rules. TTC employees will do everything within their abilities to safeguard information and systems, to include issued/authorized devices such as computers, cellular phones, notebooks, tablets, iPads, etc. In the event of an information systems security incident, TTC employees will immediately report the situation to one of the TTC corporate members.
At TTC, we value diversity and have worked diligently to create a workforce that reflects this. As an Equal Opportunity Employer, we are committed to providing an environment based on mutual respect which is free of discrimination and harassment. TTC's employment opportunities are available to all teammates and applicants, without regard to race, color, religion, sex, pregnancy, national origin, age, physical or mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any status protected by federal, state, and local laws. Diversity, inclusion and genuine respect for each other are key contributors to our success as an employer.
[Equal Opportunity Employer]
Should you require assistance or an accommodation to complete your application, please contact our Human Resources Department at HR@ttcin.com or 1-571-319-7516.

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