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Conflict Resolution Manager Jobs (NOW HIRING)

PeopleLift

Human Resources Manager

San Juan, PR · On-site

$75 - $95/hr

Employee Relations & Conflict Resolution: Manage employee relations, conflict resolution, and act as the point of contact for escalated HR issues, ensuring fair and legally compliant resolutions.

LTD Global

Human Resources Manager

Berkeley, CA · On-site

$90K - $136K/yr

Lead employee relations, investigations, and conflict resolution. * Manage full-cycle recruitment, onboarding, and staffing. * Administer performance management and employee development. * Ensure ...

Ltd Global

Human Resources Manager

Berkeley, CA · On-site

$100 - $140/hr

Lead employee relations, investigations, and conflict resolution. * Manage full-cycle recruitment, onboarding, and staffing. * Administer performance management and employee development. * Ensure ...

LTD Global

Human Resources Manager

Berkeley, CA · On-site

$90K - $136K/yr

Lead employee relations, investigations, and conflict resolution. * Manage full-cycle recruitment, onboarding, and staffing. * Administer performance management and employee development. * Ensure ...

Dairy Queen

Shift Manager

White Oak, PA · On-site

$18/hr

Shift Manager - Dairy Queen Key Responsibilities & Skills: * Lead and supervise crew members during ... Handle problem-solving and conflict resolution with professionalism and efficiency * Foster a fast ...

PeopleLift

Human Resources Manager

San Juan, PR · On-site

Employee Relations & Conflict Resolution: Manage employee relations, conflict resolution, and act as the point of contact for escalated HR issues, ensuring fair and legally compliant resolutions.

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Conflict Resolution Manager information

What does a conflict resolution manager do?

A Conflict Resolution Manager is responsible for facilitating the resolution of disputes and disagreements within an organization or between parties. They use mediation, negotiation, and communication skills to identify the root causes of conflicts and guide parties toward mutually acceptable solutions. Their goal is to foster a positive and productive work environment by reducing tension, improving relationships, and preventing issues from escalating. Typically, they also provide training on conflict resolution techniques and help develop policies to address future conflicts.

What are the key skills and qualifications needed to thrive as a conflict resolution manager, and why are they important?

To thrive as a Conflict Resolution Manager, you need expertise in mediation, negotiation, and a background in conflict management or a related field, often supported by a relevant degree or certification. Familiarity with conflict resolution frameworks, case management software, and professional mediation certifications is commonly required. Exceptional interpersonal skills, emotional intelligence, and impartiality help distinguish top performers in this role. These skills ensure effective dispute resolution, foster positive work environments, and help organizations maintain productivity and morale.

How does a conflict resolution manager typically collaborate with other departments within an organization?

A Conflict Resolution Manager frequently works cross-functionally with HR, management, and sometimes legal teams to ensure disputes are addressed fairly and efficiently. They facilitate communication between parties, mediate discussions, and help develop policies that prevent future conflicts. This role often involves training staff on conflict management techniques and advising leadership on best practices for fostering a healthy workplace environment. Building strong relationships across departments is essential to proactively identify and resolve issues before they escalate.

What is the difference between Conflict Resolution Manager vs Mediator?

AspectConflict Resolution ManagerMediator
CredentialsTypically requires a bachelor's degree, conflict management certification, or related experienceOften requires certification in mediation or conflict resolution, with some roles preferring a legal or counseling background
Work EnvironmentWorks within organizations, managing conflict resolution strategies and policiesOperates independently or as part of a dispute resolution process, often in legal, community, or organizational settings
Employer & Industry UsageUsed in corporate, educational, and government sectors to handle internal conflictsCommonly employed in legal, community, and organizational disputes to facilitate negotiations

While both roles focus on resolving conflicts, a Conflict Resolution Manager oversees conflict strategies within organizations, whereas a Mediator facilitates dispute resolution between parties, often in legal or community contexts.

What is a conflict resolution manager?

A conflict resolution manager is a professional responsible for mediating and resolving disputes within organizations or between individuals. They develop strategies to address conflicts, facilitate communication, and promote a positive work environment, often utilizing negotiation skills and conflict management training.

What jobs can you get with a conflict resolution manager degree?

A conflict resolution manager degree prepares individuals for roles such as mediators, dispute resolution specialists, human resources managers, and organizational development consultants. These positions often require strong communication, negotiation skills, and sometimes certification in conflict management or mediation. Job opportunities are available in corporate, legal, educational, and community settings.
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What are the most commonly searched types of Conflict Resolution jobs?

The most popular types of Conflict Resolution jobs are:

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Conflict Resolution Manager jobs near you
Infographic showing various Conflict Resolution Manager job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution.

Participation Relations & Resolution Specialist

Thermo Fisher Scientific

Austin, TX • On-site

Full-time

Posted 9 days ago

Thermo Fisher Scientific rating

7.8

Company rating: 7.8 out of 10

Based on 429 frontline employees who took The Breakroom Quiz

170th of 545 rated manufacturers

Job description

Work Schedule
Standard Office Hours (40/wk)
Environmental Conditions
Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Standing for full shift, Various outside weather conditions
Job Description
Participation Relations & Resolution Specialist
Are You...
  • A critical thinker who asks questions, gathers facts, and considers multiple perspectives before reaching a conclusion?
  • Someone who can remain calm under pressure when others may be frustrated, upset, or emotional?
  • Skilled at de-escalating difficult situations and helping people feel heard without losing sight of policies, expectations, or safety?
  • A natural mediator and problem-solver who can navigate conflict objectively and professionally?
  • Comfortable having difficult or sensitive conversations with confidence, empathy, and tact?
  • Able to separate facts from assumptions and recognize when information still needs to be verified?
  • Someone who understands that listening and building rapport can often prevent a concern from becoming a larger issue?
  • Adaptable enough to shift quickly from a routine task to an urgent participant situation?
  • A strong communicator who can work effectively with participants, clinical staff, leadership, Security, and other business partners?
  • Passionate about creating an environment where participants feel safe, respected, heard, and valued?

If this sounds like you, you may be a great fit for Participation Relations & Resolution Specialist.
The Role
The Participation Relations & Resolution Specialist serves as a trusted liaison between clinical trial participants and study teams. The Participation Relations & Resolution Specialist helps resolve participant concerns, mediate conflicts, de-escalate challenging situations, investigate complaints, and identify solutions that balance participant advocacy, safety, policy, and operational needs.This is a dynamic role where no two days are exactly alike. You may spend one part of your day helping a participant work through a concern and the next researching a complex issue, facilitating a difficult conversation, or assisting the team with an urgent situation.
What You'll Do
  • Respond to concerns, complaints, and escalated situations involving study participants.
  • Use active listening and de-escalation techniques to manage challenging interactions.
  • Investigate concerns objectively by gathering information, reviewing documentation, and considering all relevant perspectives.
  • Clearly distinguish verified facts from reported or unconfirmed information.
  • Mediate conflicts and facilitate productive communication between participants and staff.
  • Partner with study teams, Principal Investigators (PIs), Clinical Research Managers (CRMs), and leadership to resolve participant matters.
  • Coordinate with Security, Corporate Legal, Corporate Communications, and Global Privacy when specialized support is needed.
  • Assist with participant eligibility restrictions, reinstatements, records requests, and other sensitive participant matters.
  • Document concerns, investigations, actions, and resolutions accurately and objectively.
  • Provide coaching and guidance to staff on participant communication, customer service, and conflict resolution.
  • Identify opportunities to improve processes and the overall participant experience.
  • Educate potential volunteers on the Clinics' facility and processes to promote their willingness to screen, enroll and complete Early Development studies to ensure successful enrollment of all studies.
  • Ensure volunteer satisfaction with their experience with Trialmed.
  • Communicate with volunteers regarding any negative findings from their screening physicals or other results.
  • Attend external community events representing Trialmed to increase study participant pool and ensure enrollment of all Early Development studies.
  • Collaborate with Subject Relations administrative staff to ensure participant activities are available at adequate levels and variety to promote positive participant morale and to provide them with a pleasant environment while housed in overnight facility.
  • Perform other duties as assigned.

Education and Experience:
  • High school diploma or equivalent required; associate or bachelor's degree in a related field preferred.
  • 2+ years of experience in customer service, conflict resolution, healthcare, clinical research, case management, or a similar high-contact environment preferred.
  • Demonstrated ability to de-escalate difficult situations, resolve concerns, and remain professional under pressure.
  • Strong critical thinking, communication, and problem-solving skills.
  • Experience handling sensitive and confidential information.
  • Clinical research, mediation, or de-escalation experience is a plus.

Years of experience refer to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.
Knowledge, Skills and Abilities:
  • Strong critical thinking, problem-solving, and de-escalation skills.
  • Excellent written, verbal, interpersonal, and presentation skills.
  • Ability to remain calm, objective, and professional under pressure.
  • Strong organizational, time-management, and multitasking abilities.
  • Ability to work independently and collaboratively while exercising sound judgment.
  • Proficiency in Microsoft Office applications.
  • Ability to handle sensitive and confidential information with discretion.

Working Conditions and Environment:
  • Work is performed in an office or clinical environment with exposure to electrical office equipment.
  • Potential Occasional travel required.
  • May require long, varied hours.

Physical Requirements:
  • Frequently stationary for 4-6 hours per day.
  • Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists.
  • Occasional mobility required.
  • Occasional crouching, stooping, bending and twisting of upper body and neck.
  • Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
  • Ability to access and use a variety of computer software developed both in-house and off-the-shelf.
  • Ability to communicate information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences.
  • Interaction with others, relating and gathering sensitive information. Interaction includes diverse groups.
  • Works with guidance or reliance on oral and/or written instructions from management.
  • May require periods of intense concentration.
  • Performs a wide range of variable tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence.
  • Ability to perform under stress and multi-task.
  • Regular and consistent attendance.

Why Join Us?
When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You'll work in an environment where collaboration and development are part of the everyday experience - and where your contributions truly make a difference.
Apply today to help us deliver tomorrow's breakthrough.

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