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Conflict Resolution Manager Jobs in Decatur, GA (NOW HIRING)

R2 Technologies Corporation

PIM Architect

Alpharetta, GA · On-site

$61.50 - $81/hr

Here are top PIM (Product Information Manager) products in the market. Ability to confidently present to C-Suite executives • Skilled at conflict resolution • Highly skilled at managing competing ...

OCEAN BLUE SOLUTIONS INC

Project Manager

Atlanta, GA · On-site

Managing expectations, priorities, and escalation paths · Strong Understanding of Agile Practices ... Conflict Resolution & Team Leadership * Data-driven decision making * Adaptability in fast-changing ...

Vintage Pizzeria

Be Seen First

General Manager Restaurant

Chamblee, GA · On-site

$60K - $70K/yr

The General Manager of the restaurant will oversee all operations at a single location, managing a ... Conflict resolution skills

HotelPro

Bilingual HR Manager

Atlanta, GA · On-site

Manage employee relations matters, including investigations, conflict resolution, and performance issues * Guide leaders through progressive discipline and performance improvement plans * Ensure ...

ResiHome

Area Manager (Lease Up)

Atlanta, GA · On-site

Work to resolve any field related conflict resolution; vendors, HOA etc. * Provide management with field related activity updates and reports. * Develop and maintain local vendor pool to meet the ...

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All JobsConflict Resolution JobsConflict Resolution Manager JobsConflict Resolution Manager Jobs in Decatur, GA

Conflict Resolution Manager information

What jobs can you get with a conflict resolution degree?

A conflict resolution degree can lead to roles such as Conflict Resolution Manager, Mediator, Negotiator, or Dispute Resolution Specialist. These positions often require strong communication, negotiation skills, and sometimes certification in mediation or arbitration, and they are commonly found in legal, corporate, or community settings.

What is the difference between Conflict Resolution Manager vs Mediator?

AspectConflict Resolution ManagerMediator
CredentialsTypically requires a bachelor's degree, conflict management certification, or related experienceOften requires certification in mediation or conflict resolution, with some roles preferring a legal or counseling background
Work EnvironmentWorks within organizations, managing conflict resolution strategies and policiesOperates independently or as part of a dispute resolution process, often in legal, community, or organizational settings
Employer & Industry UsageUsed in corporate, educational, and government sectors to handle internal conflictsCommonly employed in legal, community, and organizational disputes to facilitate negotiations

While both roles focus on resolving conflicts, a Conflict Resolution Manager oversees conflict strategies within organizations, whereas a Mediator facilitates dispute resolution between parties, often in legal or community contexts.

How do I start a career in conflict resolution?

To start a career as a conflict resolution manager, gaining a relevant bachelor's degree such as in psychology, social work, or conflict management is essential. Developing strong communication, negotiation, and problem-solving skills, along with obtaining certifications like Mediation or Conflict Resolution training, can improve job prospects. Entry-level roles often require experience in counseling, human resources, or related fields, and some positions may require a master's degree or specialized training.

What are the 3 C's of conflict resolution?

The 3 C's of conflict resolution are Communication, Cooperation, and Compromise. As a Conflict Resolution Manager, understanding these principles helps facilitate effective dialogue, promote mutual understanding, and find acceptable solutions between parties. Mastery of these concepts is essential for resolving disputes efficiently in a professional environment.

What does a Conflict Resolution Manager do?

A Conflict Resolution Manager is responsible for facilitating the resolution of disputes and disagreements within an organization or between parties. They use mediation, negotiation, and communication skills to identify the root causes of conflicts and guide parties toward mutually acceptable solutions. Their goal is to foster a positive and productive work environment by reducing tension, improving relationships, and preventing issues from escalating. Typically, they also provide training on conflict resolution techniques and help develop policies to address future conflicts.

How does a Conflict Resolution Manager typically collaborate with other departments within an organization?

A Conflict Resolution Manager frequently works cross-functionally with HR, management, and sometimes legal teams to ensure disputes are addressed fairly and efficiently. They facilitate communication between parties, mediate discussions, and help develop policies that prevent future conflicts. This role often involves training staff on conflict management techniques and advising leadership on best practices for fostering a healthy workplace environment. Building strong relationships across departments is essential to proactively identify and resolve issues before they escalate.

What are the 5 C's of conflict resolution?

The 5 C's of conflict resolution are Communication, Cooperation, Compromise, Creativity, and Consistency. As a Conflict Resolution Manager, understanding these principles helps facilitate effective negotiations and maintain positive relationships in the workplace. Developing skills in active listening and emotional intelligence supports applying these concepts successfully.

What are the key skills and qualifications needed to thrive as a Conflict Resolution Manager, and why are they important?

To thrive as a Conflict Resolution Manager, you need expertise in mediation, negotiation, and a background in conflict management or a related field, often supported by a relevant degree or certification. Familiarity with conflict resolution frameworks, case management software, and professional mediation certifications is commonly required. Exceptional interpersonal skills, emotional intelligence, and impartiality help distinguish top performers in this role. These skills ensure effective dispute resolution, foster positive work environments, and help organizations maintain productivity and morale.
What job categories do people searching Conflict Resolution Manager jobs in Decatur, GA look for? The top searched job categories for Conflict Resolution Manager jobs in Decatur, GA are:
What cities near Decatur, GA are hiring for Conflict Resolution Manager jobs? Cities near Decatur, GA with the most Conflict Resolution Manager job openings:
Conflict Resolution Manager jobs near you
Infographic showing various Conflict Resolution Manager job openings in Decatur, GA as of July 2026, with employment types broken down into 100% Full Time. Highlights an 77% In-person, 8% Hybrid, and 15% Remote job distribution.
Supervisor- Issue Resolution

Supervisor- Issue Resolution

Crawford and Company

Peachtree Corners, GA • On-site, Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago

Job description


Reporting to Issue Resolution Manager, Issue Resolution Supervisor will be responsible for Issue Resolution department, ensuring that department provides investigation and resolution of workmanship warranty, liability damage and performance related matters involving network contractors. Subject matter expert in Crawford Contractor Connection Issue Resolution processes and program requirements.
Responsibilities
  • Leadership & Support
    • Supervises all aspects of investigation and issue resolution process involving Issue Resolution Team.
    • Supervises personnel, to include collaborating with Issue Resolution Manager to provide feedback for team member performance, assist with resolution of personnel issues and interviewing and selection process.
    • Responsible for facilitating employee growth through development of individual development plans and maintaining career paths with relevant curriculum.
    • Monitors / analyzes performance trends for key quality and productivity metrics and establish appropriate control measures and communicates to management.
    • Monitor inbound assignment activity for system entry and client acknowledgement.
    • Responsible for leading regular quality assurance performance meetings to include coaching and feedback on department and industry best practices.
    • Monitors assigned work to ensure balanced workload and production and quality standards are met.
    • Monitors assignment volume statistics and identifies potential staffing issues, proactively communicating findings to management.
    • Responsible for gathering estimate data and auditing based on modern construction practices, contractor instructions and knowledge of Xactimate.
    • Serves as subject matter expert of Xactimate and client estimating guidelines.
    • Responsible for managing all quality and productivity related issues reported by clients, contractors, and other departments.
    • Resolves issue resolution matters through escalation to main points of contact within the organization.
    • Develops new strategies for Issue Resolution processes.
    • Researches federal, state and local jurisdictional requirements relating to building code and compliance.
  • Communication:
    • Interacts with client adjuster, contractor and insured/homeowner (verbal and written) where necessary to determine and recommend resolution action plan and conclusion of reported issue.
    • Builds and maintains relationships with client adjuster, contractor and insured/homeowner (verbal and written) where necessary to determine and recommend resolution action plan and conclusion of reported issue.
    • Initiates formal notification to contractor insurance carrier and/or agent for matters requiring insurance policy intervention and coverage determination.
    • Maintains communication with District Managers or other departments of specific contractor issues when necessary. Responsible for developing and maintaining on-boarding training curriculum for new staff.
      • Responsible for leading on-boarding training process for new staff to include management of training curriculum.
      • Provides daily training, coaching and guidance to team members.
      • Develop and maintain department standard operating procedures (SOP's).
      • Responsible for organizing and leading regular department meetings including gathering data and relevant topics and development of presentations.
  • Additional Duties
    • Interacts with clients providing demo/tours of department.
    • Participates in special projects or performs duties in other areas as requested.
    • Upholds and projects the public image of the Company.
    • Maintains overall knowledge of Contractor Connection business model.
  • - Upholds the Crawford Code of Business Conduct and Ethics at all times.

Qualifications
  • Bachelor's Degree preferred or equivalent in related work experience.
  • Minimum of two years' experience in a supervisory related position or other related experience.
  • Minimum of six years' construction estimating or property adjusting background or other related experience.
  • Multi line adjusting experience with emphasis on property/liability, familiarity with residential and commercial construction, restoration means and methods.
  • Expert knowledge of analyzing and interpreting contractual obligations, terms and conditions of contractors and client partners to determine best course of disposition.
  • Ability to effectively manage and supervise employees, build teamwork with and between departments, effectively monitor and audit work of others
  • Strong leadership skills.
  • Ability to deal with difficult issues under pressure, and provide necessary communication to staff, insurer clients and/or contractors.
  • Advanced negotiation, conflict management, analytical and problem solving skills, including ability to analyze business reports, identify trends, prioritize/direct workflow within the department.
  • Excellent written, verbal and oral communication skills.
  • Good interpersonal skills.
  • Excellent attention to detail and organizational skills.
  • Understanding and comprehension of multiple network programs, guidelines and requirements.
  • Understanding of insurance terms, principles, concepts and practices.
  • Advanced understanding of the multiple departments that encompass the Contractor Connection operation preferred.
  • Expert understanding of contents handling and cleaning.
  • Expert understanding of evaluating roof damage i.e. wind and hail.
  • Expert understanding of fire/smoke restoration.
  • Expert understanding on water mitigation standards (IICRC S500).
  • Expert understanding of construction order of operations.
  • Understanding of construction materials and installation methods.
  • Expert understanding of Xactware suite of products.
  • Understanding of Symbility suite of products.

#LI-EC1
#LI-Remote
About Us
Why Crawford?
Because a claim is more than a number - it's a person, a child, a friend. It's anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community - one claim at a time.
At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We're looking for the next generation of leaders to take this journey with us.
We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com.
When you accept a job with Crawford, you become a part of the One Crawford family. And as part of the One Crawford family, we offer a comprehensive Total Rewards package to our employees to assist with their financial, health/wellness, continuing education/training and other needs:
  • Competitive base pay
- The Pay Range/Salary represents the anticipated low and high pay that may be offered for this position. To determine the actual offer, Crawford considers a wide range of factors including the candidate's previous experience and education, market rates, minimum pay requirements for the applicable jurisdiction, business segment, supply/demand, and scheduled hours.
  • Bonus/Incentive Pay and other Performance-Based Rewards, if applicable.
  • We offer a well-rounded benefits package that encourages wellness and helps our employees to be an educated healthcare consumer. The core benefits* offered include:
- Medical, Dental and Vision Plans
- Prescription Drugs
- HSA, HRA, and FSA Accounts
- Paid Holidays, Vacation and Sick Leave
- 401(k) Retirement Plan
- Tuition Assistance
- Paid Parental Leave
- Supplemental Health Benefits
Other Benefits currently available at no cost include: - Enhanced Mental Health Support
- Virtual Physical Therapy
- Caregiving Services
- Life Assistance Program
*The above information highlights some of the benefits currently available to eligible full-time employees.
  • Training programs that promote continuous learning and career progression while enhancing job performance.
  • Sustainability programs that give back to the communities in which we live and work.
  • A culture of respect, collaboration, entrepreneurial spirit and inclusion.

Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

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