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Racwa

Strong conflict resolution and negotiation skills, with the ability to manage sensitive conversations * Previous experience or studies in the Legal field will be highly regarded * Excellent written ...

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Conflict Resolution Manager information

What are the key skills and qualifications needed to thrive as a Conflict Resolution Manager, and why are they important?

To thrive as a Conflict Resolution Manager, you need expertise in mediation, negotiation, and a background in conflict management or a related field, often supported by a relevant degree or certification. Familiarity with conflict resolution frameworks, case management software, and professional mediation certifications is commonly required. Exceptional interpersonal skills, emotional intelligence, and impartiality help distinguish top performers in this role. These skills ensure effective dispute resolution, foster positive work environments, and help organizations maintain productivity and morale.

How does a Conflict Resolution Manager typically collaborate with other departments within an organization?

A Conflict Resolution Manager frequently works cross-functionally with HR, management, and sometimes legal teams to ensure disputes are addressed fairly and efficiently. They facilitate communication between parties, mediate discussions, and help develop policies that prevent future conflicts. This role often involves training staff on conflict management techniques and advising leadership on best practices for fostering a healthy workplace environment. Building strong relationships across departments is essential to proactively identify and resolve issues before they escalate.

What does a Conflict Resolution Manager do?

A Conflict Resolution Manager is responsible for facilitating the resolution of disputes and disagreements within an organization or between parties. They use mediation, negotiation, and communication skills to identify the root causes of conflicts and guide parties toward mutually acceptable solutions. Their goal is to foster a positive and productive work environment by reducing tension, improving relationships, and preventing issues from escalating. Typically, they also provide training on conflict resolution techniques and help develop policies to address future conflicts.

What is the difference between Conflict Resolution Manager vs Mediator?

AspectConflict Resolution ManagerMediator
CredentialsTypically requires a bachelor's degree, conflict management certification, or related experienceOften requires certification in mediation or conflict resolution, with some roles preferring a legal or counseling background
Work EnvironmentWorks within organizations, managing conflict resolution strategies and policiesOperates independently or as part of a dispute resolution process, often in legal, community, or organizational settings
Employer & Industry UsageUsed in corporate, educational, and government sectors to handle internal conflictsCommonly employed in legal, community, and organizational disputes to facilitate negotiations

While both roles focus on resolving conflicts, a Conflict Resolution Manager oversees conflict strategies within organizations, whereas a Mediator facilitates dispute resolution between parties, often in legal or community contexts.

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Conflict Resolution Manager jobs near you
Infographic showing various Conflict Resolution Manager job openings in the United States as of May 2026, with employment types broken down into 1% Internship, 1% As Needed, 88% Full Time, 8% Part Time, 1% Contract, and 1% Nights. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution.
Remote Account Resolution Representative

Remote Account Resolution Representative

Annuity Health

Columbia, SC • On-site, Remote

$16 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 6 days ago

Annuity Health rating

6.4

Company rating: 6.4 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

291st of 425 rated business services

Job description

Job Type
Full-time
Description
The Remote Account Resolution Representative contacts customers to assist them in fulfilling their financial obligations. Through outbound and inbound call efforts, the Representative assists customers in settling account balances and setting up payment arrangements for account resolution. No experience in collections is required - Annuity Health will train on our state-of-the-art software system, applicable laws related to collection activities, provide innovative ideas and techniques, and teach proper negotiation and dispute resolution skills necessary to be successful in the position. Annuity Health offers a competitive starting salary and benefits.
Duties/Responsibilities
• Maintain a professional tone and respectful demeanor during all patient or authorized party communications by delivering exceptional "patient focused-patient service" at all times.
• Strictly adhere to the Company's Compliance guidelines and expectations, to include Local, State, and Federal requirements.
• Comply with the Company's call structure expectations including but not limited to, proper collection steps and techniques.
• Achieve all assigned goals.
• Properly identify individual account situations, and provide appropriate resolution.
• Correctly status accounts and update applicable windows/fields within those accounts for potential follow-up.
• Provide relevant information by accurately utilizing all available tools/resources to assist in account resolution.
• Keep route maintenance backlog at an acceptable level.
• Recognize pressing issues and escalate to management as they occur.
• Work well with team members/management and not contribute to unproductive group conflict or negativity.
• Represent the Company in a positive manner through professional conduct, attitude, and appearance.
• Follow Company confidentiality and security policies and procedures.
• Understand and comply with company policies and procedures.
• Other duties as assigned by management.
Required Skills/Knowledge
• Previous collection experience preferred.
• Excellent Communication Skills required.
• Basic Computer Skills required.
• Customer Service Skills.
• Conflict Resolution Skills.
• High attention to detail.
Education/Experience
  • High school diploma or General Education Development (GED) Certificate required

Benefits
Annuity Health offers its employees excellent benefits including: Health, Dental, Vision, HSA and FSA Accounts, Voluntary Insurance, Paid Holidays, PTO, and 401(k).
Salary Description
Pay Scale - $16.00 to $26.00

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