Conflict Resolution Manager Jobs in Virginia (NOW HIRING)

Debt Resolution Specialist

Hampton Roads, Virginia

1st Advantage Federal Credit Union is currently seeking a full timeDebt Resolution Specialist to support our busy Debt Resolution Department. in Hampton Roads, Virginia. The scheduled hours will be Monday through Friday from 8:30 a.m. to 5:00 p.m.

The Debt Resolution Specialist role is responsible for preserving the Credit Union's assets by controlling delinquent loan accounts, collecting delinquent loan payments and/or recovering collateral.

1st Advantage Federal Credit Union has been serving members in the Hampton Roads community since 1951. We provide financial products and services that help members get ahead, while volunteering our time and resources to civic organizations and nonprofits that share our mission to improve life for each other. Be part of something special. Join 1st Advantage as a colleague and support our community members.

We offer market competitive compensation and a generous benefit package:

• Dollar-for-dollar matching 401(k) plan to 4% of earnings.
• Choice of three medical plans
• Flexible Spending Accounts
• Health Savings Accounts
• Choice of two Dental plans
• Vision
• Basic Life & AD/D Insurance - no cost
• Optional additional life insurance for colleagues, spouses, and children
• Long-term Disability Insurance - no cost
• Short-term Disability Insurance - no cost
• Employee Assistance Program - no cost
• Critical Illness, Accident, and Hospital Indemnity Plans
• Generous paid time off accrual program
• 11 Paid holidays
• Pre-paid legal services
• Pet Insurance
• Discounts on consumer loans and mortgages, increases on savings products, and much more!
• The budgeted hiring range for this position is between $20.89 per hour and $26.11. The final pay rate will be based on the selected candidate's experience and education relevant to the role. This position is also eligible for quarterly incentive payments based on individual and organizational performance.

To be considered for this opportunity, please submit your fully completed application and resume through our website.

See below for full job description.

Debt Resolution Specialist Essential Functions & Responsibilities

• Contacts delinquent accounts including mortgage accounts by phone and mail; takes appropriate action to bring current.
• Analyzes financial situation of delinquent borrowers; makes recommendations to repossess collateral when other arrangements to bring the loan current are unsuccessful.
• Maintains accurate files and reports on all collection activity.
• Testifies at legal proceedings as required.
• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
• Performs other job-related duties as assigned to include Teller functions.

Performance Measurement

• Ensure timely contact of members with delinquent loans to inquire about re-payment intent.
• Maintain accurate and complete records of all collection and recovery activity.
• All collection activity is always within credit union policy and all relevant regulations.
• Provide informed, professional and accurate service and support to all members and colleagues.
• Maintain a dependable record of attendance and timelines
• Maintain a work environment and businesslike appearance. Uphold 1A image standards.
• Proactively demonstrates the 1st Advantage FCU core values of accountable, adaptable, driven, dependable, and fun.

Qualifications:

Education A high school education or GED.

Experience Two years of similar or related experience required. Thorough knowledge of collection practices and regulations to include mortgage, installment and revolving accounts.

Interpersonal Skills Work involves much personal contact with others inside and/or outside the organization for the purpose of first-level conflict resolution, building relationships, and soliciting cooperation. Discussions involve a higher degree of confidentiality and discretion, requiring diplomacy and tact in communication.

Physical Requirements

Talking - Effective verbal communication to convey and acknowledge receiving detailed or important instructions accurately, loudly, or quickly.

Average Hearing - Able to hear average or normal conversations and receive ordinary information to communicate effectively.

Finger Dexterity - Using primarily just the fingers to make small movements such as typing, picking up small objects or pinching fingers together to use office equipment such as phones, computers, scanners, and other office machinery.

Repetitive Motion - Movements frequently and regularly required using the wrists, hands, and/or fingers.

Average Visual Abilities - Average, ordinary visual acuity necessary to prepare or inspect documents, products, read email and computer screens, and operate office machinery.

Physical Strength - Sedentary work; sitting at a desk or workstation a majority of work hours. Exerts up to 25 lbs. of force occasionally. and required to lift up to 25 lbs.

Reaching and Stretching - Reaching and stretching, below the shoulders, to access files, checks, documents, or office equipment on and across shelves, counters, and desks.

Work Environment Standard office work environment.

This Job Description is not a complete statement of all duties and responsibilities comprising this position.

Offers of employment are contingent on a satisfactory criminal background and credit history check.

EOE/M/F/Disability/Vet

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.