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Conflict Resolution Manager Jobs in Virginia (NOW HIRING)

PrideStaff

Research & Resolution Lead

Manassas, VA · On-site

$20 - $23/hr

Strong problem-solving, conflict-resolution, and tactical time-management skills. * Preferred experience with payment processing, financial services, or dispute resolution processes. * Familiarity ...

Global Healthcare Agency LLC

Be Seen First

Human Resources Manager

Stafford, VA · On-site

$55K - $70K/yr

The HR Manager supports organizational growth through effective policy implementation, conflict resolution, and fostering a productive work environment. Occasional travel may be required for this ...

Urgent

IHOP

Manager

Purcellville, VA · On-site

Strong Leadership Skills and a team player Strong interpersonal and conflict resolution skills Good ... of restaurant management experience Willing to work any day including weekends and holidays ...

IHOP

Manager

Purcellville, VA · On-site

Strong Leadership Skills and a team player Strong interpersonal and conflict resolution skills Good ... of restaurant management experience Willing to work any day including weekends and holidays ...

NMS West Broad LLC

Assistant Manager

Richmond, VA · On-site

$17 - $26/hr

Strong interpersonal and conflict resolution skills * Good oral/written communication skills in ... At least 2 years of restaurant management experience * Willing to work any day including weekends ...

NMS WILLOW LAWN LLC

Assistant Manager

Richmond, VA · On-site

Strong interpersonal and conflict resolution skills * Good oral/written communication skills in ... At least 3 years of restaurant management experience * Willing to work any day including weekends ...

IHOP

Assistant General Manager

Purcellville, VA · On-site

Strong interpersonal and conflict resolution skills * Good oral/written communication skills in ... At least 4 years of restaurant management experience * Willing to work any day including weekends ...

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All JobsConflict Resolution JobsConflict Resolution Manager JobsConflict Resolution Manager Jobs in Virginia

Conflict Resolution Manager information

What jobs can you get with a conflict resolution degree?

A conflict resolution degree can lead to roles such as Conflict Resolution Manager, Mediator, Negotiator, or Dispute Resolution Specialist. These positions often require strong communication, negotiation skills, and sometimes certification in mediation or arbitration, and they are commonly found in legal, corporate, or community settings.

What is the difference between Conflict Resolution Manager vs Mediator?

AspectConflict Resolution ManagerMediator
CredentialsTypically requires a bachelor's degree, conflict management certification, or related experienceOften requires certification in mediation or conflict resolution, with some roles preferring a legal or counseling background
Work EnvironmentWorks within organizations, managing conflict resolution strategies and policiesOperates independently or as part of a dispute resolution process, often in legal, community, or organizational settings
Employer & Industry UsageUsed in corporate, educational, and government sectors to handle internal conflictsCommonly employed in legal, community, and organizational disputes to facilitate negotiations

While both roles focus on resolving conflicts, a Conflict Resolution Manager oversees conflict strategies within organizations, whereas a Mediator facilitates dispute resolution between parties, often in legal or community contexts.

How do I start a career in conflict resolution?

To start a career as a conflict resolution manager, gaining a relevant bachelor's degree such as in psychology, social work, or conflict management is essential. Developing strong communication, negotiation, and problem-solving skills, along with obtaining certifications like Mediation or Conflict Resolution training, can improve job prospects. Entry-level roles often require experience in counseling, human resources, or related fields, and some positions may require a master's degree or specialized training.

What are the 3 C's of conflict resolution?

The 3 C's of conflict resolution are Communication, Cooperation, and Compromise. As a Conflict Resolution Manager, understanding these principles helps facilitate effective dialogue, promote mutual understanding, and find acceptable solutions between parties. Mastery of these concepts is essential for resolving disputes efficiently in a professional environment.

What does a Conflict Resolution Manager do?

A Conflict Resolution Manager is responsible for facilitating the resolution of disputes and disagreements within an organization or between parties. They use mediation, negotiation, and communication skills to identify the root causes of conflicts and guide parties toward mutually acceptable solutions. Their goal is to foster a positive and productive work environment by reducing tension, improving relationships, and preventing issues from escalating. Typically, they also provide training on conflict resolution techniques and help develop policies to address future conflicts.

How does a Conflict Resolution Manager typically collaborate with other departments within an organization?

A Conflict Resolution Manager frequently works cross-functionally with HR, management, and sometimes legal teams to ensure disputes are addressed fairly and efficiently. They facilitate communication between parties, mediate discussions, and help develop policies that prevent future conflicts. This role often involves training staff on conflict management techniques and advising leadership on best practices for fostering a healthy workplace environment. Building strong relationships across departments is essential to proactively identify and resolve issues before they escalate.

What are the 5 C's of conflict resolution?

The 5 C's of conflict resolution are Communication, Cooperation, Compromise, Creativity, and Consistency. As a Conflict Resolution Manager, understanding these principles helps facilitate effective negotiations and maintain positive relationships in the workplace. Developing skills in active listening and emotional intelligence supports applying these concepts successfully.

What are the key skills and qualifications needed to thrive as a Conflict Resolution Manager, and why are they important?

To thrive as a Conflict Resolution Manager, you need expertise in mediation, negotiation, and a background in conflict management or a related field, often supported by a relevant degree or certification. Familiarity with conflict resolution frameworks, case management software, and professional mediation certifications is commonly required. Exceptional interpersonal skills, emotional intelligence, and impartiality help distinguish top performers in this role. These skills ensure effective dispute resolution, foster positive work environments, and help organizations maintain productivity and morale.
What are popular job titles related to Conflict Resolution Manager jobs in Virginia? For Conflict Resolution Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Conflict Resolution Manager jobs in Virginia look for? The top searched job categories for Conflict Resolution Manager jobs in Virginia are:
What cities in Virginia are hiring for Conflict Resolution Manager jobs? Cities in Virginia with the most Conflict Resolution Manager job openings:
Conflict Resolution Manager jobs near you
Research & Resolution Lead

Research & Resolution Lead

PrideStaff

Manassas, VA • On-site

$20 - $23/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 5 days ago

Job description

We are hiring for a Research and Resolution Lead on behalf of our client, a financial services and customer operations organization. This full-time leadership position is designed for an experienced professional ready to oversee case resolution workflows, support team agents, and manage client accounts.
Location: Manassas, VA
Schedule: Mon-Thu, 8:00am-5:00pm; Fri, 8:00am-2:00pm (100% onsite)
Salary: $20-$23/Hour
Responsibilities

  • Oversee online and team case resolution processes to ensure timely and precise customer responses.
  • Answer incoming calls efficiently to maintain a quick response time key performance indicator (KPI).
  • Respond to customer inquiries within 3 business days whenever contact information is available.
  • Resolve online service requests and team-created cases by applying established case management playbook protocols.
  • Provide day-to-day agent support through communication platforms and email networks.
  • Assist the team with processing payment solutions and making outbound client calls for payment options.
  • Manage direct customer interactions regarding dispute resolution and handle tier-one escalations.
  • Identify and communicate agent improvement opportunities to the team supervisor for ongoing coaching.
  • Track individual and team goals, manage lockbox reconciliations, and reinforce the use of documented procedures.
  • Support supervisory duties and manage call queues during the supervisor's absence.
  • Participate in weekly calibration meetings, bi-weekly coaching, and establish structured performance tracking goals.


Qualifications

  • High school diploma or equivalent is required, though an associate or bachelor's degree is preferred.
  • 2 or more years of experience in customer service, case management, or a related operational field.
  • Strong verbal and written communication skills paired with excellent multitasking capabilities in a fast-paced environment.
  • Proficiency in using CRM systems, case management software, and financial tracking tools.
  • Strong problem-solving, conflict-resolution, and tactical time-management skills.
  • Preferred experience with payment processing, financial services, or dispute resolution processes.
  • Familiarity with structured performance tracking and goal-setting frameworks.
  • Bilingual capability in Spanish and English is considered a strong plus.

Company Description

Our mission:
Consistently provide client experiences focused on what they value most.
At PrideStaff, it’s all about you. Whether you’re an entry-level worker or a senior executive, an HR Manager or a front line supervisor, our goal is to understand what matters to you – your goals, your priorities, your success. Our locally-owned offices seek to understand your needs and track results, measure feedback, and keep it personal. Everything we do is designed to serve you better, and our ten years of being recognized as among the top 1% in the industry tell us we are doing something right!
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About PrideStaff

Sourced by ZipRecruiter

Accountability of local ownership along with the resources and expertise that the $200m national organization of PrideStaff backing us has. Therese is involved in all day-to-day operations. She leads a dynamic team of recruiters who together are focused on ensuring both clients and candidates have an exceptional experience. When you call the office, it is not unusual that Therese will answer the phone. Along with her team, she conducts interviews and helps with the hiring process. Additionally, PrideStaff’s 80+ other locations across the United States gives us resources not available to most other local staffing firms. It’s not what we say about ourselves that matters…it’s what has been said in our over 3,800 client testimonials that we’ve received over the years that matters.

Industry

Recruiting and staffing services

Company size

501 - 1,000 Employees

Headquarters location

Fresno, CA, US

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