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Client Operations Manager Jobs (NOW HIRING)

BNY

Director, Client Operations Manager

Manhattan, NY

... Client Services/Support function and drives future revenue growth through strategic insight on ... Experience managing large scale change and continuous process improvement * A good understanding of ...

Verisma

Supervisor, Client Operations

Pittsburgh, PA · On-site

$23 - $25/hr

Client Operations Supervisor Summary of Position: Under the direction of the Director of Client ... Manages scheduling of onsite staff to include time off requests and payroll approval * Assists ...

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$44.5K

$123.7K

$135.5K

How much do client operations manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for client operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention, often using tools like CRM software. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

How much do ops managers earn?

Operations managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on industry, experience, and location. In some sectors or regions, salaries can be higher, especially for those with advanced certifications or managerial responsibilities.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $60,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What is the highest salary for an operations manager?

The highest salaries for a Client Operations Manager can reach over $120,000 annually, especially in large corporations or industries like technology and finance. Senior-level managers with extensive experience, certifications, and leadership responsibilities may earn even higher compensation, including bonuses and stock options.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
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Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 79% Full Time, 13% Part Time, and 7% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.

Vice President, Client Operations Manager

BNY

Pittsburgh, PA

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

We're seeking a future team member for the role of Vice President, Client Operations Manager - BNY A.M.P. (Banking as a Service) Operations to join our Global Payments and Trade Operations Platform. This role is located in Pittsburgh, PA.

About BNY A.M.P

BNY A.M.P. (Assets, Movements, Platforms) is BNY's Banking as a Service Solution which allows organizations to embed self-branded banking into their offerings-backed by BNY's safety, compliance, and operations-via modular capabilities and APIs. Institutional clients can set up accounts, ACH/Checks, cards/ATMs, bill pay, statements, tax reporting, fraud protection, and white-label portals, with consultative support and a dedicated team for back office and product support.

About the Role

The Vice President, Client Operations Manager (COM) in BNY's A.M.P. Operations space is a product-specific operational leader responsible for client data management and analytics, end-to-end client inquiry management and delivery of day-to-day operational services. This role ensures client deliverables meet agreed service levels (accuracy, timeliness), provides operational shielding so processing teams can focus on production, and drives proactive, data-driven improvements-including automation and elimination of manual processes-to enhance client experience and operational efficiency.

Key Responsibilities

  • Operational ownership and query resolution
    • Lead a team serving as primary point of contact to analyze, triage, and respond to client queries
    • Ensure all client deliverables are accurate and timely
    • Escalate client concerns or issues to Client Service Delivery team
    • Partner with Operations teams to improve client experience and outcomes
  • Performance metrics, data, and continuous improvement
    • Design and implement operational metrics and dashboards to monitor performance (e.g., resolution timeliness, case aging)
    • Implement client-specific metrics to assess BNY performance versus standards (SLA thresholds) and provide efficiency benchmarks
    • Use data to anticipate and resolve issues before they arise; identify and remediate root causes to reduce re-opened and aged cases
  • Operating model and coverage
    • Implement a client coverage model appropriate for the platform/product, with clearly defined accountability for service delivery 
    • Maintain consistency and alignment with minimum standards across platforms
  • ECRM adoption 
    • Ensure all client communications (transaction-specific queries) are managed via eCRM
    • Configure eCRM queues, routing rules and assignment logic 
    • Build team views and dashboards; define escalation triggers; establish metadata and best practices at the queue level
    • Streamline mailbox structures, archive legacy threads, reduce mailbox size, and remove undocumented client-side rules in support of scale
  • Automation and digital employee enablement
    • Collaborate with clients and internal teams to drive automation and eliminate manual processes
    • Leverage the Digital Inquiry Service Companion (DISC) and AI capabilities, with human validation, to improve response times and standardize high-quality replies
    • Monitor performance via AI/operational dashboards and support phased rollout with clear success criteria

To be successful in this role, we're seeking the following:

  • Bachelor's degree in Business Administration, Finance, or a related field. 
    • Advanced degree or relevant certifications are a plus. 
    • Professional certifications (e.g., PMP, Lean Six Sigma Black Belt, Data/AI certifications) are a plus
  • Typically 4-7 years of experience and 0-1 years of management experience.
  • 8+ years of operations experience in financial services with deep, product-specific expertise; 3+ years leading client-facing teams preferred
  • Demonstrated success implementing operational metrics, dashboards, and data-driven performance improvements
  • Hands-on experience with case management platforms (e.g., eCRM): queue configuration, routing/assignment logic, operational views, and escalation management
  • Process improvement mindset with a proven track record driving automation and reducing manual workflows with clients and internal stakeholders
  • Skilled communicator with stakeholder management experience
  • Experienced on prioritization with an ability to "connect the dots" across the organization while maintaining a client-centric focus
  • Effective collaboration across multiple global time zones and functions
  • Strong analytical and problem-solving capabilities; adept at anticipating issues and implementing preventive controls
  • Comfortable leveraging AI-assisted operational tools with human controls (e.g., digital employees drafting responses for human validation)
  • Background in Payments Preferred: ACH, Checks, Wire Transfers, Debit Cards

At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.

Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.

At BNY, our culture speaks for itself, check out the latest BNY news at BNY Newsroom & BNY LinkedIn

 Here's a few of our recent awards:

  • America's Most Innovative Companies, Fortune, 2025
  • World's Most Admired Companies, Fortune 2025
  • "Most Just Companies", Just Capital and CNBC, 2025

    Our Benefits and Rewards:

    BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.

    BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.

    BNY assesses market data to ensure a competitive compensation package for our employees. The expected base salary for this position when employment commences can be found in the Job Info section at the bottom of the posting. 

    Base salary offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. Base salary is only part of the total rewards package, which may include eligibility for an annual discretionary incentive award. Subject to the terms and conditions of the applicable plans then in effect, eligible employees may enroll in a 401(k) plan as well as participate in Company-sponsored medical, dental, vision, and basic life insurance plans for the employee and the employee's eligible dependents. Eligible employees also may receive other benefits (including various paid time off benefits, such as vacation and sick time), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.

    If hired, the employee will be in an "at will" position and the Company reserves the right to modify base salary (as well as any other discretionary payments or compensation programs) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

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