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Client Operations Manager Jobs (NOW HIRING)

Craft

Client Operations Manager I

Miami, FL · On-site

$128K/yr

Miami, FL Crafty is seeking a Client Operations Manager I to deliver best-in-class experiences to clients in the Florida Market. This individual will be the primary point of contact for a defined ...

Red River

IT Client Operations Manager

Chantilly, VA · On-site

The IT Client Operations Manager is a client-facing governance role within the Managed Services division, responsible for ensuring that operational service delivery aligns with client expectations ...

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Client Operations Manager information

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$44.5K

$123.7K

$135.5K

How much do client operations manager jobs pay per year?

As of Jul 3, 2026, the average yearly pay for client operations manager in the United States is $123,678.00, according to ZipRecruiter salary data. Most workers in this role earn between $134,000.00 and $134,000.00 per year, depending on experience, location, and employer.

What does a client operations manager do?

A client operations manager oversees the delivery of services to clients, ensuring their needs are met efficiently. They coordinate between departments, manage client accounts, and optimize processes to improve client satisfaction and retention, often using tools like CRM software. Strong communication, problem-solving skills, and industry knowledge are essential for success in this role.

How much do ops managers earn?

Operations managers typically earn a median annual salary ranging from $70,000 to $120,000, depending on industry, experience, and location. In some sectors or regions, salaries can be higher, especially for those with advanced certifications or managerial responsibilities.

What is the minimum salary of an operations manager?

The minimum salary for a Client Operations Manager varies by location and industry, but entry-level positions typically start around $50,000 to $60,000 annually. Factors such as experience, certifications, and company size can influence the starting salary for this role.

What is the highest salary for an operations manager?

The highest salaries for a Client Operations Manager can reach over $120,000 annually, especially in large corporations or industries like technology and finance. Senior-level managers with extensive experience, certifications, and leadership responsibilities may earn even higher compensation, including bonuses and stock options.

What are some common challenges faced by Client Operations Managers, and how can they be addressed?

Client Operations Managers often face the challenge of balancing client expectations with internal resource constraints. Managing multiple client accounts simultaneously requires strong organizational and communication skills to ensure each client receives timely support. Building effective relationships with both clients and internal teams is key to overcoming these challenges. Proactive communication, regular check-ins, and leveraging project management tools can help streamline processes and minimize misunderstandings.

What are the key skills and qualifications needed to thrive as a Client Operations Manager, and why are they important?

To thrive as a Client Operations Manager, you need strong organizational, project management, and client relationship skills, often supported by a bachelor’s degree in business or a related field. Familiarity with CRM platforms, workflow management tools, and data analytics systems is typically required. Excellent communication, problem-solving abilities, and leadership are standout soft skills for effective team and client management. These skills and qualities are essential to ensure efficient service delivery, client satisfaction, and overall business success.
More about Client Operations Manager jobs
What cities are hiring for Client Operations Manager jobs? Cities with the most Client Operations Manager job openings:
What are the most commonly searched types of Client Operations jobs? The most popular types of Client Operations jobs are:
What states have the most Client Operations Manager jobs? States with the most job openings for Client Operations Manager jobs include:
What job categories do people searching Client Operations Manager jobs look for? The top searched job categories for Client Operations Manager jobs are:
Client Operations Manager jobs near you
Infographic showing various Client Operations Manager job openings in the United States as of June 2026, with employment types broken down into 86% Full Time, 11% Part Time, and 3% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $123,678 per year, or $59.5 per hour.
Client Operations Manager

Client Operations Manager

Quest Diagnostics

Chantilly, VA • On-site

$93K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 6 days ago

ExamOne rating

6.6

Company rating: 6.6 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

78th of 103 rated laboratories

Job description


Client Operations Manager - Chantilly, VA, Monday to Friday, 8:00 AM to 4:30 PM
Pay range: $93,200+ per year
Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Benefits information:
We are proud to offer best-in-class benefits and programs to support employees and their families in living healthy, happy lives. Our pay and benefit plans have been designed to promote employee health in all respects - physical, financial, and developmental. Depending on whether it is a part-time or full-time position, some of the benefits offered may include:
  • Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
  • Best-in-class well-being programs
  • Annual, no-cost health assessment program Blueprint for Wellness®
  • healthyMINDS mental health program
  • Vacation and Health/Flex Time
  • 6 Holidays plus 1 "MyDay" off
  • FinFit financial coaching and services
  • 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
  • Employee stock purchase plan
  • Life and disability insurance, plus buy-up option
  • Flexible Spending Accounts
  • Annual incentive plans
  • Matching gifts program
  • Education assistance through MyQuest for Education
  • Career advancement opportunities
  • and so much more!

Manage and direct all aspects of the customer service call center operations for assigned sites.
Responsibilities
  • Responsible for the supervision, coaching, monitoring, training and performance management of assigned staff.
  • Implement and review relevant processes, policies, and standard operating procedures.
  • Responsible for service issue resolution, reduction in service defects, problem tracking/reporting for sales representatives and others.
  • Facilitates cross-functional initiatives to reduce defects and improve processes.
  • Partners with other internal departments (Sales, Billing, IT and all laboratory operations) to establish relationships and problem-solving processes that are seamless to the external customer.
  • Ensure efficient and effective daily client communications of samples being held for TIQs as well as ensuring timely client communication of Priority values, STATs and TNPs per SOP.
  • Consolidate reports of daily, weekly and monthly trends. Report all relevant statistics to senior management.
  • Follow-up with laboratories regarding challenges with test status or results.
  • Identify and follow-up on IT related issues and make recommendations for service enhancements by submitting LIS RFS documentation.
  • Identify and follow-up with IT regarding telecom problems including service enhancements.
  • Oversees on-boarding of new clients to ensure smooth transition and favorable assimilation into Quest.
  • Develop strategies for addressing chronic service failures to facilitate permanent resolution.
  • Ensures compliance with the established quality standards and actively participates in monitoring corrective action and its effectiveness.
  • Oversees analysis of account problems and expedites their resolution; establishes practices to support field representatives with managing their account activity, problem resolution, and monitoring of key accounts.
  • Oversee execution of customer satisfaction survey process, client communications, and monitoring of key or "at risk" accounts and management reporting.
  • Ensure department compliance with all company policies and government regulations.
  • Analyze business needs to forecast budgetary requirements and prepare budget report as required. Monitor department expenses and keep spending in line with budget.
  • Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.

Qualifications
Required Work Experience:
Minimum of five (5) years of professional experience in a leadership role in a customer service environment AND
Preferred Work Experience:
Minimum of five (5) years previous clinical laboratory experience preferred.
Physical and Mental Requirements:
  • Sitting for long periods of time.
  • Repeating motions that may include the wrists, hands and/or fingers. (Typing)

Knowledge:
  • Proper telephone etiquette to handle customer inquiries.
  • Basic knowledge of operating office equipment.
  • Broad understanding of the laboratory business and its service requirements
  • Thorough knowledge of the laboratory's operations.
  • Comprehensive knowledge of medical and laboratory terminology.
  • Understand the importance of Quality Service and how it is measured.

Skills:
  • Excellent leadership, interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
  • Ability to foster a positive and productive work environment by building, leading and motivating the team.
  • Must be detail-oriented, have the ability to work independently, establish work priorities and to handle several tasks simultaneously for maximum department efficiency.
  • Proficiency in Microsoft Office (Word, Excel and Outlook) and Laboratory Information Systems.
  • Strong organizational skills.
  • Ability to analyze and solve problems.
  • Ability to maintain professional and tactful manner in stressful situations.
  • Exhibit comfortable interaction with technical staff and other departments.
  • Ability to deal with client information in a confidential manner

Education
  • Bachelor's Degree Bachelor's Degree in a Life Science, Business, Customer Relations or related field. In lieu of degree, years of equivalent, relevant experience will be considered. (Required)

Licenses and Certifications
  • Six Sigma Certified Green Belt (Preferred)

About the Team
Quest Diagnostics honors our service members and encourages veterans to apply.
While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume.
Equal Opportunity Employer: Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

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