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Chargeback Analyst Jobs in Indiana (NOW HIRING)

Johnson & Johnson

Senior Payment Analyst

Warsaw, IN

$82.40K - $102.70K/yr

Job Overview The Senior Payment Analyst supports DePuy Synthes' commercial performance by ensuring ... Experience supporting rebate/administrative fee, chargeback, pricing, or contract administration ...

Jj

Senior Payment Analyst

Warsaw, IN · On-site

$82.40K - $102.70K/yr

Job Overview The Senior Payment Analyst supports DePuy Synthes' commercial performance by ensuring ... Experience supporting rebate/administrative fee, chargeback, pricing, or contract administration ...

Triangle Rubber Co

Quality Engineer

Goshen, IN · On-site

$70K - $80K/yr

X • AIAG Core Tools & CQI's • Blueprint Reading/GD&T • Capability Analysis (Minitab Preferred ... Completion of Customer portal information related to Corrective Actions & Chargeback/Debits, f.

Triangle Rubber Co

Quality Engineer

Elkhart, IN · On-site

$70K - $80K/yr

X • AIAG Core Tools & CQI's • Blueprint Reading/GD&T • Capability Analysis (Minitab Preferred ... Completion of Customer portal information related to Corrective Actions & Chargeback/Debits, f.

Triangle Rubber Co

Quality Engineer

Goshen, IN · On-site

$70K - $80K/yr

X • AIAG Core Tools & CQI's • Blueprint Reading/GD&T • Capability Analysis (Minitab Preferred ... Completion of Customer portal information related to Corrective Actions & Chargeback/Debits, f.

Triangle Rubber Co

Quality Engineer

Elkhart, IN · On-site

$70K - $80K/yr

X • AIAG Core Tools & CQI's • Blueprint Reading/GD&T • Capability Analysis (Minitab Preferred ... Completion of Customer portal information related to Corrective Actions & Chargeback/Debits, f.

GoldOller

Service Manager

Indianapolis, IN · On-site

Oversee unit inspections for move-ins, move-outs, and work order chargebacks; ensure proper deposit ... Analyze work orders for recurring issues or long-term maintenance trends. * Complete monthly ...

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Chargeback Analyst information

See Indiana salary details

$16

$27

$39

How much do chargeback analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for chargeback analyst in Indiana is $27.64, according to ZipRecruiter salary data. Most workers in this role earn between $22.21 and $32.69 per hour, depending on experience, location, and employer.

What Is a Chargeback Analyst?

A chargeback analyst is responsible for evaluating disputed credit card transactions. In this job, your duties are to investigate disputes, look for documentation of a purchase, determine whether there was fraud, and validate the chargeback if appropriate. You also work with merchants and card providers to ensure their record-keeping systems are adequate. The qualifications for a career as a chargeback analyst are a bachelor’s degree in finance and up to three years of experience working in the finance industry. Additionally, you need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Chargeback Analyst, and why are they important?

To excel as a Chargeback Analyst, you need a solid understanding of payment processing, financial regulations, and dispute resolution, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, payment gateways, and data analysis tools like Excel is typically required. Attention to detail, problem-solving ability, and strong communication skills help you investigate cases and collaborate with merchants or customers. These skills are crucial for minimizing financial losses and ensuring compliance in a fast-paced financial environment.

What are some common challenges faced by Chargeback Analysts and how can they be addressed?

Chargeback Analysts often encounter challenges such as managing high volumes of dispute cases, keeping up with changing card network regulations, and effectively communicating with both merchants and customers. To address these, it's important to stay organized, leverage chargeback management software, and regularly participate in industry training. Building strong cross-functional relationships with fraud prevention and customer service teams also helps streamline the investigation and resolution process.

What is the difference between Chargeback Analyst vs Fraud Analyst?

AspectChargeback AnalystFraud Analyst
Required CredentialsBanking certifications, knowledge of payment processingCybersecurity certifications, fraud detection training
Work EnvironmentFinancial institutions, e-commerce companiesBanking, finance, e-commerce, security firms
Employer & Industry UsagePayment processors, banks, merchantsFinancial institutions, online retailers, security agencies
Common Search & ComparisonYesYes

While both roles involve financial security and transaction analysis, a Chargeback Analyst primarily handles disputes related to payment reversals, whereas a Fraud Analyst focuses on detecting and preventing fraudulent activities. The roles often overlap in financial institutions and e-commerce, but each has distinct responsibilities and skill sets.

More about Chargeback Analyst jobs
What are the most commonly searched types of Chargeback Analyst jobs in Indiana? The most popular types of Chargeback Analyst jobs in Indiana are:
What are popular job titles related to Chargeback Analyst jobs in Indiana? For Chargeback Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Chargeback Analyst jobs in Indiana look for? The top searched job categories for Chargeback Analyst jobs in Indiana are:
What are popular job titles related to Chargeback Analyst jobs in IN? For Chargeback Analyst jobs in IN, the most frequently searched job titles are:
Chargeback Analyst jobs near you
Infographic showing various Chargeback Analyst job openings in Indiana as of May 2026, with employment types broken down into 5% Full Time, 66% Part Time, and 29% Contract. Highlights an 10% Physical, 89% Hybrid, and 1% Remote job distribution, with an average salary of $57,485 per year, or $27.6 per hour.
Claims Analyst (8am-5pm)

Claims Analyst (8am-5pm)

Hachette Book Group

Lebanon, IN • Hybrid

Full-time

Posted 5 days ago

Job description

Hachette Book Group (HBG) currently has an opening for the role of Claims Analyst in the Claims Department. This department is primarily responsible for managing customer claims and corresponding monetary chargebacks/deductions for both our in-house and client publishers. As a Claims Analyst, you will identify, research, and solve challenging problems while representing the policies of HBG and its clients with accuracy and integrity and providing excellent service to our customers. This may include handling invoices and returns credits/adjustments, returns validation and defaults, monitoring of non-returnable products and discount tables, chargeback deduction processes, claims research, markdowns, incentives, client co-op, proof of delivery & carrier claims, tax certificate support, tax credits, and credits and rebills.    
 
ESSENTIAL DUTIES AND RESPONSIBILITIES    
  • Research, validate, and resolve claims        
  • Perform billing adjustments        
  • Communicate findings to clients, customers, and internal departments        
  • Deny claims, when warranted        
  • Negotiate mutually beneficial settlements of contested denials when necessary        
  • Analyze and troubleshoot source problems to eliminate future claims        
  • Develop expertise in HBG’s systems, procedures, and policies        
  • Adherence to scheduled work times        
  • Achieve individual and team goals based on department metrics and service-level objectives        
  • Additional duties as necessary           
KNOWLEDGE, SKILLS & ABILITIES REQUIRED        
  • Strong, clear communication skills (verbal and written)        
  • Excellent analytical and problem-solving skills; attention to detail        
  • Able to identify and prioritize customer needs, and think quickly to provide appropriate resolutions        
  • Basic phone/computer/technology skills. Ability to navigate the internet, use Microsoft Outlook, Word, and particularly Excel. Familiarity with service ticketing tools such as Zendesk is a plus        
  • Must be organized and detail-oriented. Accuracy and follow-through are critical        
  • Accurate typing skills plus 10-key numeric keypad competence        
  • Ability to exhibit patience and empathy when working with customers, while enforcing HBG policies and negotiating resolutions in good faith        
  • Results-driven with a demonstrated ability to achieve goals        
  • Able to manage expectations and resolve conflict        
  • Must be able to work as part of a team, supporting others and demonstrating adaptability        
  • Should have an exceptional willingness to learn, be self-motivated, and determined to succeed        
  • 2+ years’ experience in a service environment        
  • Experience and/or interest in accounting a plus 
Please Note: This position will have a hybrid schedule of Monday through Friday with three (3) work days in the Indiana Office located in Lebanon, IN and two (2) work days will be remote work.
  
 
 
Employment Type: Full-Time

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