Support data-driven technology decision-making through analytics and reporting Automation ... Familiarity with IT financial management, chargeback/showback models, or enterprise technology cost ...
Support data-driven technology decision-making through analytics and reporting Automation ... Familiarity with IT financial management, chargeback/showback models, or enterprise technology cost ...
Remote Chargeback Analyst information
What are the key skills and qualifications needed to thrive as a Remote Chargeback Analyst, and why are they important?
To thrive as a Remote Chargeback Analyst, you need strong analytical abilities, attention to detail, and a solid understanding of financial transactions, often supported by a degree in finance or related experience. Familiarity with chargeback management platforms, card network dispute systems, and Excel or similar data analysis tools is typically required. Excellent written communication, problem-solving skills, and the ability to work independently are valuable soft skills for success in this role. These skills ensure accurate dispute resolution, protect company revenue, and foster effective collaboration across remote teams.
What are the main challenges a Remote Chargeback Analyst might face when working with cross-functional teams?
Remote Chargeback Analysts often collaborate with customer service, finance, and IT teams to investigate and resolve disputed transactions. One of the main challenges is ensuring effective communication and information sharing across different departments, especially when working in different time zones or with varied processes. Staying organized, being proactive with follow-ups, and utilizing collaboration tools are key to overcoming these challenges and ensuring timely resolution of chargebacks. Building strong virtual relationships with team members can also help streamline workflows and foster a more supportive remote work environment.
What is a Remote Chargeback Analyst?
A Remote Chargeback Analyst is a financial professional who investigates, processes, and resolves chargeback claims for a company while working from a remote location. They review disputed transactions, gather necessary documentation, communicate with banks and customers, and ensure compliance with industry regulations. Their work helps protect the company from fraudulent activities and minimizes financial losses due to disputed charges. Remote Chargeback Analysts often use specialized software to manage cases efficiently and maintain accurate records.
What is the difference between Remote Chargeback Analyst vs Remote Fraud Analyst?
| Aspect | Remote Chargeback Analyst | Remote Fraud Analyst |
|---|---|---|
| Required Credentials | Financial certifications, knowledge of payment processing | Security certifications, data analysis skills |
| Work Environment | Financial institutions, e-commerce companies | Banking, e-commerce, financial services |
| Employer & Industry Usage | Payment processors, merchants | Financial institutions, online retailers |
| Common Search & Comparison | Yes | Yes |
The Remote Chargeback Analyst and Remote Fraud Analyst roles share similarities in industry and required skills, often working within financial or e-commerce sectors. While both handle financial security issues, the Chargeback Analyst focuses on resolving disputed transactions, whereas the Fraud Analyst concentrates on detecting and preventing fraudulent activities. Understanding these distinctions helps job seekers identify the right role based on their expertise and career goals.
What are popular job titles related to Remote Chargeback Analyst jobs in Indiana? For Remote Chargeback Analyst jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Remote Chargeback Analyst jobs in Indiana look for? The top searched job categories for Remote Chargeback Analyst jobs in Indiana are:
Other
Posted 28 days ago
Deloitte rating
8.1
Based on 86 frontline employees who took The Breakroom Quiz
59th of 138 rated financial services
Job description
Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Manager to join the Vendor Management Office (VMO).
In this role, you will lead strategic IT vendor management initiatives that support the Deloitte US Firm and critical enterprise technology programs across Cyber, Product Engineering, Infrastructure, and Customer Experience. You will oversee key technology vendor relationships to drive performance, financial optimization, risk alignment, and governance maturity across the vendor portfolio.
This role combines strategic vendor oversight, financial management, and performance governance, enabled through ServiceNow, automation, and AI-driven capabilities.
Recruiting for this role ends on May 31, 2026
Work you'll do
As a Manager within the DT-US VMO, you will operate at the intersection of technology, finance, risk, and operations to ensure Deloitte maximizes value from its strategic technology partners. You will balance hands-on governance with strategic oversight, bringing structure, transparency, and data-driven insights to vendor decision-making. This position requires a leader who can influence stakeholders within a matrixed organization, drive accountability with external partners, and continuously evolve vendor management capabilities to support enterprise growth and innovation. Key responsibilities include:
Vendor Strategy & Governance
- Lead end-to-end vendor lifecycle governance (onboarding through renewal or exit)
- Drive annual refresh of the DT-US vendor strategy in partnership with technology leaders
- Serve as a strategic advisor to business and technology stakeholders on vendor selection and performance
- Ensure alignment of vendor onboarding and engagement with enterprise technology strategy and compliance requirements
- Partner with Global Procurement and the Global VMO to align U.S. and Global vendor strategies
Performance & Financial Management
- Oversee vendor performance management, including SLA compliance and internal SLO alignment
- Develop and manage vendor scorecards, dashboards, and executive-level reporting
- Monitor KPIs and resolve vendor performance or service quality issues
- Lead remediation and escalation management for operational or performance concerns
- Manage vendor financial oversight, including budgeting, forecasting, cost optimization, and savings identification
- Support data-driven technology decision-making through analytics and reporting
Automation & Continuous Improvement
- Leverage ServiceNow and Gen/Agentic AI-enabled automation to standardize and modernize vendor lifecycle management
- Implement workflow automation, performance monitoring, and predictive insights to enhance transparency and reduce manual effort
- Drive continuous improvement and governance maturity across the vendor portfolio
Cross-Functional Collaboration
- Partner with Procurement, Legal, Finance, Cyber, Risk, and Service Area owners to ensure vendor performance aligns with business outcomes
- Lead cross-functional initiatives across technology and corporate functions
Qualifications Required:
- Bachelor's degree
- 6+ years of experience focusing directly on IT vendor management, ecosystem and partner management, supplier governance, strategic sourcing, commercial operations, or enterprise technology operations
- 2+ years of recent experience using ServiceNow for vendor lifecycle governance and workflow automation, including exposure to modules such as:
- Vendor Management Workspace
- Third-Party Risk Management (TPRM)
- Service Level Management (SLM)
- Contract Management Pro
- Performance Analytics (PA)
- Strategic Portfolio Management (SPM)
- IT Service Management (ITSM)
- 1+ year working on vendor financial management (budgeting, forecasting, cost optimization)
- Bachelors Degree in Business, Information Technology, MIS, etc.
- Limited immigration sponsorship may be available
- Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
Preferred
- Experience managing vendor SLA compliance and SLO frameworks
- Experience establishing or transforming a Vendor Management Office (VMO) or enterprise governance function
- Strong strategic, analytical, and critical thinking skills
- Background in enterprise IT organizations
- Experience leveraging AI, predictive analytics, or advanced reporting tools within ServiceNow or similar platforms
- Familiarity with IT financial management, chargeback/showback models, or enterprise technology cost optimization
- Experience developing vendor market intelligence and risk assessment models
- Strong executive presence and experience preparing materials for CIO-level audiences
- MBA or equivalent graduate degree
Why Join DT-US?
DT-US powers the technology ecosystem behind Deloitte's U.S. businesses. You will join a forward-looking organization focused on innovation, operational excellence, and scalable governance models that enable enterprise transformation.
If you are a strategic, data-driven leader passionate about vendor governance, automation, and enterprise impact, we encourage you to apply.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $171,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
EA_ExpHire
#LH-1
Qualifications:Deloitte Technology US (DT-US), an internal enterprise technology organization within Deloitte, is seeking a Manager to join the Vendor Management Office (VMO).
In this role, you will lead strategic IT vendor management initiatives that support the Deloitte US Firm and critical enterprise technology programs across Cyber, Product Engineering, Infrastructure, and Customer Experience. You will oversee key technology vendor relationships to drive performance, financial optimization, risk alignment, and governance maturity across the vendor portfolio.
This role combines strategic vendor oversight, financial management, and performance governance, enabled through ServiceNow, automation, and AI-driven capabilities.
Recruiting for this role ends on May 31, 2026
Work you'll do
As a Manager within the DT-US VMO, you will operate at the intersection of technology, finance, risk, and operations to ensure Deloitte maximizes value from its strategic technology partners. You will balance hands-on governance with strategic oversight, bringing structure, transparency, and data-driven insights to vendor decision-making. This position requires a leader who can influence stakeholders within a matrixed organization, drive accountability with external partners, and continuously evolve vendor management capabilities to support enterprise growth and innovation. Key responsibilities include:
Vendor Strategy & Governance
- Lead end-to-end vendor lifecycle governance (onboarding through renewal or exit)
- Drive annual refresh of the DT-US vendor strategy in partnership with technology leaders
- Serve as a strategic advisor to business and technology stakeholders on vendor selection and performance
- Ensure alignment of vendor onboarding and engagement with enterprise technology strategy and compliance requirements
- Partner with Global Procurement and the Global VMO to align U.S. and Global vendor strategies
Performance & Financial Management
- Oversee vendor performance management, including SLA compliance and internal SLO alignment
- Develop and manage vendor scorecards, dashboards, and executive-level reporting
- Monitor KPIs and resolve vendor performance or service quality issues
- Lead remediation and escalation management for operational or performance concerns
- Manage vendor financial oversight, including budgeting, forecasting, cost optimization, and savings identification
- Support data-driven technology decision-making through analytics and reporting
Automation & Continuous Improvement
- Leverage ServiceNow and Gen/Agentic AI-enabled automation to standardize and modernize vendor lifecycle management
- Implement workflow automation, performance monitoring, and predictive insights to enhance transparency and reduce manual effort
- Drive continuous improvement and governance maturity across the vendor portfolio
Cross-Functional Collaboration
- Partner with Procurement, Legal, Finance, Cyber, Risk, and Service Area owners to ensure vendor performance aligns with business outcomes
- Lead cross-functional initiatives across technology and corporate functions
Qualifications Required:
- Bachelor's degree
- 6+ years of experience focusing directly on IT vendor management, ecosystem and partner management, supplier governance, strategic sourcing, commercial operations, or enterprise technology operations
- 2+ years of recent experience using ServiceNow for vendor lifecycle governance and workflow automation, including exposure to modules such as:
- Vendor Management Workspace
- Third-Party Risk Management (TPRM)
- Service Level Management (SLM)
- Contract Management Pro
- Performance Analytics (PA)
- Strategic Portfolio Management (SPM)
- IT Service Management (ITSM)
- 1+ year working on vendor financial management (budgeting, forecasting, cost optimization)
- Bachelors Degree in Business, Information Technology, MIS, etc.
- Limited immigration sponsorship may be available
- Ability to travel 0-10%, on average, based on the work you do; this role is predominantly remote with the option to work from home or a nearby Deloitte office
Preferred
- Experience managing vendor SLA compliance and SLO frameworks
- Experience establishing or transforming a Vendor Management Office (VMO) or enterprise governance function
- Strong strategic, analytical, and critical thinking skills
- Background in enterprise IT organizations
- Experience leveraging AI, predictive analytics, or advanced reporting tools within ServiceNow or similar platforms
- Familiarity with IT financial management, chargeback/showback models, or enterprise technology cost optimization
- Experience developing vendor market intelligence and risk assessment models
- Strong executive presence and experience preparing materials for CIO-level audiences
- MBA or equivalent graduate degree
Why Join DT-US?
DT-US powers the technology ecosystem behind Deloitte's U.S. businesses. You will join a forward-looking organization focused on innovation, operational excellence, and scalable governance models that enable enterprise transformation.
If you are a strategic, data-driven leader passionate about vendor governance, automation, and enterprise impact, we encourage you to apply.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $93,000 to $171,000.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
EA_ExpHire
#LH-1
Education:Bachelor's DegreeEmployment Type: