Fleet Manager
Elwood, IN · On-site
Direct and manage drivers to approved fuelling locations and mange Comdata fuel card maintenance ... Customer service * Interpersonal skills * DOT rules and regulations * Mapping and routing ...
Fleet Manager
Elwood, IN · On-site
Direct and manage drivers to approved fuelling locations and mange Comdata fuel card maintenance ... Customer service * Interpersonal skills * DOT rules and regulations * Mapping and routing ...
Comdata Customer Service information
What does a Comdata Customer Service representative do?
A Comdata Customer Service representative assists customers with issues related to Comdata products and services, such as fuel cards, payroll cards, and payment solutions. They handle inquiries about account balances, transactions, card activations, and troubleshooting problems. Representatives also provide support for lost or stolen cards, process account updates, and help resolve billing or payment issues. Their goal is to ensure customers have a smooth and efficient experience using Comdata's financial products.
What is the difference between Comdata Customer Service vs Comdata Account Specialist?
| Aspect | Comdata Customer Service | Comdata Account Specialist |
|---|---|---|
| Required Credentials | High school diploma or equivalent; customer service experience | High school diploma; some roles may prefer experience in account management |
| Work Environment | Call centers, customer support offices | Office settings, client-facing interactions |
| Employer & Industry Usage | Financial services, fleet management, corporate payments | Financial services, account management, client support |
| Common Search & Comparison | Customer support roles, client service | Account management, client relations |
Comdata Customer Service roles focus on assisting clients via calls and support channels, emphasizing customer satisfaction. In contrast, Comdata Account Specialists handle account-specific tasks, including managing client accounts and resolving complex issues. Both roles require communication skills and industry knowledge but differ in responsibilities and work environment.
What are the key skills and qualifications needed to thrive as a Comdata Customer Service Representative, and why are they important?
To excel as a Comdata Customer Service Representative, you need strong communication, problem-solving skills, and a high school diploma or equivalent. Familiarity with Comdata systems, payment processing platforms, and CRM software is typically required. Patience, active listening, and a customer-focused attitude help build rapport and effectively resolve client issues. These abilities ensure efficient resolutions and a positive customer experience, which are vital for client retention and company reputation.
What are some common challenges faced by Comdata Customer Service representatives, and how can they be managed?
Comdata Customer Service representatives often handle high call volumes and must resolve complex payment or account inquiries efficiently. One common challenge is troubleshooting technical issues with fuel cards or account access, which requires patience and a detailed understanding of Comdata systems. Staying calm, using problem-solving skills, and leveraging internal knowledge bases or escalation protocols can help manage these situations. Team collaboration is also vital, as representatives frequently coordinate with other departments to ensure customer needs are met in a timely manner.
What are popular job titles related to Comdata Customer Service jobs in Indiana? For Comdata Customer Service jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Comdata Customer Service jobs in Indiana look for? The top searched job categories for Comdata Customer Service jobs in Indiana are:
What cities in Indiana are hiring for Comdata Customer Service jobs? Cities in Indiana with the most Comdata Customer Service job openings:
Red Gold rating
8.4
Based on 13 frontline employees who took The Breakroom Quiz
33rd of 401 rated food and drinks producers
Job description
RESPONSIBILITIES
- Load planning
- Ensure all DOT safety rules and hours of service policies are followed
- Facilitate driver home time needs and requirements
- Communicate all customer requirements
- Manage drivers for on-time deliveries
- Process drivers load information and paperwork for payroll and billing functions
- Update billing requirements
- Process lumper requests
- Route and guide drivers on approved roads
- Update directions on customers loads
- Equipment management
- Coordinate vehicle maintenance appointments
- Maximize company asset utilization
- Manage driver and customer retention
- Direct and manage drivers to approved fuelling locations and mange Comdata fuel card maintenance
- Manage and issue cash advances for roads expenses as needed
EDUCATION AND EXPERIENCE
- 2 years previous transportation experience
- Computer skills, typing, AS400, excel, word
KNOWLEDGE, SKILLS, AND ABILITIES
- Dispatch experience
- Customer service
- Interpersonal skills
- DOT rules and regulations
- Mapping and routing
SUPERVISORY RESPONSIBILITIES
Direct: Responsible for 40-60 drivers
Indirect: None
PHYSICAL REQUIREMENTS AND WORKING CONDITIONS
- To perform this job successfully, the physical demands listed are representative of those that must be met by an employee
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
- While performing the duties of this job:
- The employee must be able to remain in a stationary position 50% of the time whether that be sitting or standing
- The employee must be able to use fingers to constantly operate a computer or other type of office equipment
- The employee in this position must be able to regularly walk
- The employees must be able to use hands to handle and feel
- The employee must be able to reach with both hands and arms
- The employee must be able to visually detect, perceive, or recognize in near and far distances
- The employee must be able to converse or convey with other individuals
- The employee may occasionally be required to crouch
- The employee may occasionally lift/carry items as heavy as 25 pounds
JOB COMPETENCIES
- Ethics/ Integrity/ Trust
- Attitude and Commitment
- Diversity
- Customer Service
- Company Engagement
- Quality
- Cost Consciousness
- Teamwork
- Decision Making
- Planning/ Organizing
- Cost Consciousness
- Problem Solving
Other
- Responsible for monitoring, record keeping and taking appropriate actions for specific Food Safety Plan and Food Quality Plan and pre requisite program requirements
- Responsible to report food safety and quality issues to management
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