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Chargeback Analyst information

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$16

$27

$39

How much do chargeback analyst jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for chargeback analyst in Indiana is $27.64, according to ZipRecruiter salary data. Most workers in this role earn between $22.21 and $32.69 per hour, depending on experience, location, and employer.

What is a Chargeback Analyst?

A Chargeback Analyst is a financial professional responsible for investigating and resolving chargeback claims, which occur when a customer disputes a transaction with their bank or credit card provider. They analyze transaction records, communicate with merchants and banks, and gather supporting documentation to determine the validity of each claim. Their goal is to minimize financial losses for their organization by ensuring that chargeback cases are handled efficiently and accurately. They also help identify patterns of fraud or errors and recommend process improvements to reduce future chargebacks.

What jobs pay 500,000 a year in the US?

Chargeback analysts typically do not earn $500,000 annually; such high salaries are usually associated with executive roles, specialized surgeons, or successful entrepreneurs. High-paying jobs often require advanced skills, extensive experience, or ownership of a business. Most roles in finance, technology, or healthcare with this income level are senior or executive positions.

How to become a chargeback analyst?

To become a chargeback analyst, candidates typically need a high school diploma or equivalent, with some roles preferring a bachelor's degree in finance, accounting, or a related field. Relevant skills include attention to detail, knowledge of payment processing systems, and familiarity with dispute management tools; certifications like Certified Fraud Examiner (CFE) can be advantageous. Gaining experience in finance, customer service, or fraud prevention can also improve job prospects in this role.

What is the difference between Chargeback Analyst vs Fraud Analyst?

AspectChargeback AnalystFraud Analyst
Required CredentialsBanking certifications, knowledge of payment processingCybersecurity certifications, fraud detection training
Work EnvironmentFinancial institutions, e-commerce companiesBanking, finance, e-commerce, security firms
Employer & Industry UsagePayment processors, banks, merchantsFinancial institutions, online retailers, security agencies
Common Search & ComparisonYesYes

While both roles involve financial security and transaction analysis, a Chargeback Analyst primarily handles disputes related to payment reversals, whereas a Fraud Analyst focuses on detecting and preventing fraudulent activities. The roles often overlap in financial institutions and e-commerce, but each has distinct responsibilities and skill sets.

What is the role of a chargeback analyst?

A chargeback analyst is responsible for reviewing and investigating disputed transactions, identifying fraudulent activity, and working with banks and merchants to resolve chargebacks. They analyze transaction data, maintain records, and implement strategies to reduce chargeback rates, often using specialized software and industry knowledge. The role requires attention to detail and understanding of payment processing systems.

What are some common challenges faced by Chargeback Analysts and how can they be addressed?

Chargeback Analysts often encounter challenges such as managing high volumes of dispute cases, keeping up with changing card network regulations, and effectively communicating with both merchants and customers. To address these, it's important to stay organized, leverage chargeback management software, and regularly participate in industry training. Building strong cross-functional relationships with fraud prevention and customer service teams also helps streamline the investigation and resolution process.

What Is a Chargeback Analyst?

A chargeback analyst is responsible for evaluating disputed credit card transactions. In this job, your duties are to investigate disputes, look for documentation of a purchase, determine whether there was fraud, and validate the chargeback if appropriate. You also work with merchants and card providers to ensure their record-keeping systems are adequate. The qualifications for a career as a chargeback analyst are a bachelor’s degree in finance and up to three years of experience working in the finance industry. Additionally, you need strong communication and problem-solving skills.

What are the key skills and qualifications needed to thrive as a Chargeback Analyst, and why are they important?

To excel as a Chargeback Analyst, you need a solid understanding of payment processing, financial regulations, and dispute resolution, often supported by a degree in finance or a related field. Familiarity with chargeback management systems, payment gateways, and data analysis tools like Excel is typically required. Attention to detail, problem-solving ability, and strong communication skills help you investigate cases and collaborate with merchants or customers. These skills are crucial for minimizing financial losses and ensuring compliance in a fast-paced financial environment.

How much does a chargeback analyst make?

A chargeback analyst typically earns between $40,000 and $70,000 annually, depending on experience, location, and the employer. Entry-level positions may start lower, while experienced analysts with certifications can earn higher salaries. The role often requires familiarity with payment processing systems and dispute management tools.
More about Chargeback Analyst jobs
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Chargeback Analyst jobs near you
Infographic showing various Chargeback Analyst job openings in Indiana as of July 2026, with employment types broken down into 85% Full Time, and 15% Contract. Highlights an 90% In-person, and 10% Remote job distribution, with an average salary of $57,485 per year, or $27.6 per hour.

Accounts Receivable Specialist

HGC Industries

Indianapolis, IN

$25 - $30/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 24 days ago

Job description

HGC Industries is a worldwide leader in designing and manufacturing gaskets, sealing surfaces, and stamping. For over 50 years, our customers have trusted us to fulfill their advanced sealing & stamping requirements. We provide technical sealing and stamping solutions to customers around the globe through our excellence in engineering, technology, manufacturing, and customer service. Our mission is to create gaskets and components that satisfy the most complex manufacturing challenges and provide high-quality products and services to the world at a reasonable cost.
 
At HGC, our employees are the foundation of our success. We encourage our employees to use their strengths, expertise, and determination to deliver on our commitments and achieve individual growth. When you join HGC Industries, you become part of a diverse and collaborative team that drives beyond the ordinary and provides cutting-edge solutions.   
 
JOB OVERVIEW:
The Accounts Receivable Specialist is responsible for all Accounts Receivable functions for the company. This includes maintaining accurate records of all incoming payments, ensuring the timely collection of outstanding invoices, and resolving any payment discrepancies. The position supports the accounting department through scheduled invoices, effective collection practices, daily postings, customer records, and pricing tables. The Accounts Receivable Specialist contributes to the HGC company's mission by improving cash flow, ensuring timely payment collections, and supporting other HGC departments to ensure accurate customer pricing and customer satisfaction.
 
ESSENTIAL FUNCTIONS:
  • Lead collections by monitoring and reconciling customer accounts to ensure accuracy and prompt payment collection.
  • Generate and send customer invoices, statements, and payment reminders.
  • Follow up and communicate with customers regarding outstanding invoices and payment discrepancies.
  • Investigate and resolve billing and payment issues, including chargebacks, disputes, and refunds.
  • Perform daily posting of cash receipts and generate daily shipping invoices.
  • Prepare and analyze accounts receivable aging reports to identify past-due accounts and prioritize collection efforts.
  • Provide updated reports weekly, bi-weekly, or monthly regarding improvements in collections or unresolved issues to escalate to upper management.
  • Collaborate with the customer support department and sales team to address customer inquiries, assist with billing and pricing discrepancies, and resolve any issues impacting payment collection.
  • Provide administrative support to the quality team for AR account adjustments while ensuring AP involvement as necessary.
  • Provide administrative duties, such as processing write-offs, credit memos, and adjustments as necessary.
  • Maintain up-to-date customer records with accurate billing, contact information, payment terms, and price increases within the ERP system.
  • Request customer sales tax exemption certificates.
  • Monitor AR shared mailbox daily for cash remittance advice and customer communications requesting statement copies or invoices.
  • Complete assigned month-end tasks such as reconciling customer cash, adjustments, sending statements, and financial reporting.
  • Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues related to accounts receivable.
  • Support the other functions and members of the Finance team as needed.
  • Perform other duties as assigned.
 
REQUIRED SKILLS & ABILITIES:
  • Proficient math skills, which include applying basic math skills to solve more complex problems, often involving multi-step calculations and reasoning.
  • Ability to effectively manage both emotional and social intelligence.
  • Strong interpersonal and customer service skills.
  • Strong verbal and written communication skills.
  • Strong analytical and problem-solving skills.
  • Excellent time management skills and ability to efficiently manage priorities and tasks based on importance.
  • Excellent organizational skills and attention to detail.
  • High adaptive capacity to effectively manage demands and frequent change, delays, or unexpected events.
  • Ability to work self-sufficiently to ensure accuracy and quality of tasks.
  • Ability to navigate and resolve internal or external situations effectively and resourcefully.
  • Ability to work effectively in a fast-paced environment.
  • Ability to establish and maintain effective relationships with customers, co-workers, and HGC Industries partners.
 
QUALIFICATIONS:
  • Associate’s degree preferred
  • 5 years of Accounts Receivable experience required
  • Proficient in Microsoft Office tools, including Word, Excel, PowerPoint
  • Experience working within an ERP system preferred
  • Experience with Microsoft NAV or Epicor Kinetic a plus
 
PHYSICAL DEMANDS: Sitting for long periods
 
ENVIRONMENTAL CONDITIONS: Manufacturing plant and office employees can/will be exposed to noise, dirt, dust, fumes, odors, chemicals, and other airborne particles.
 
COMPENSATION: $25-$30/hr. based on experience
 
CLASSIFICATION: Full-time, non-exempt
 
LOCATION: On-site- Indianapolis (Martindale/Brightwood area)
 
TRAVEL REQUIREMENTS: None
 
BENEFITS:
  • Generous Paid Time Off Policy
  • 401(k) Retirement Program w/ Company Match
  • Medical, Dental, and Vision plans 
  • STD & LTD
  • Employer-Paid Life Insurance
  • Employee Assistance Program
  • Pet Insurance/Discount Program
 
HGC Industries provides equal employment opportunities to all qualified employees and applicants. We prohibit discrimination and harassment of any type. We are committed to a work environment that supports, inspires, and respects all individuals and in which personnel processes are merit-based and applied without discrimination based on race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristics protected by federal, state, and local laws.
 
 

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