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Assistant Technical Support Engineer Jobs (NOW HIRING)

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Transact Campus Inc

Technical Support Engineer

Atlanta, GA · On-site

$44K - $74K/yr

As a Technical Support Engineer, you will be the technical problem-solving expert for our customers across healthcare, higher education, and corporate environments. You'll diagnose complex technical ...

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

Sigma Computing

Technical Support Engineer

New York, NY

$90K - $115K/yr

As a Technical Support Engineer at Sigma, you will be part of an award-winning team recognized with ... You will work with Sigma's customers and the pre-sales team to assist with the diagnosis and ...

Options

Technical Support Engineer

Chicago, IL

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial technology ...

Keyfactor, Inc.

Technical Support Engineer

OR · Remote

... and assist peers. * Resolves advanced and non-routine technical issues within assigned product ... support or engineering experience in a customer-facing environment. * Proven ability to manage ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Options-IT

Technical Support Engineer

Chicago, IL

Technical Support Engineer Location:Chicago 60604 Salary:Competitive Join our team of expert engineers in the Technical Support Team! Who are we? Options is the largest global financial technology ...

Atlas RFID

Technical Support Engineer

Birmingham, AL · On-site

Technical Support Engineer Position Type: Full-Time, Salaried Department: Avancir Location ... * Assist in training and onboarding new team members on support processes and product knowledge.

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

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Assistant Technical Support Engineer information

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How much do assistant technical support engineer jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for assistant technical support engineer in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

How much is the salary of a technical support engineer?

The salary of a technical support engineer typically ranges from $45,000 to $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced engineers with specialized skills can earn higher salaries.

What does a technical support assistant do?

A technical support assistant helps users troubleshoot hardware and software issues, providing guidance to resolve technical problems. They often use diagnostic tools, document issues, and communicate solutions clearly, typically working in customer service or IT support environments. Strong communication skills and basic technical knowledge are essential for this role.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or petroleum engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes bonuses, stock options, or profit sharing, particularly in technology or energy sectors.

Is AI replacing tech support?

Assistant Technical Support Engineers use their technical knowledge and problem-solving skills to assist users with hardware and software issues. While AI tools can automate routine tasks and provide initial troubleshooting, human support remains essential for complex problems, personalized assistance, and customer communication. AI is seen as a complement rather than a complete replacement in tech support roles.
What cities are hiring for Assistant Technical Support Engineer jobs? Cities with the most Assistant Technical Support Engineer job openings:
What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
What states have the most Assistant Technical Support Engineer jobs? States with the most job openings for Assistant Technical Support Engineer jobs include:
Assistant Technical Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Fortinet, Inc.

Sunnyvale, CA • On-site

$88K - $107K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description


Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic Technical Support Engineer to contribute to the success of our rapidly growing business.
You would act as the Technical Support Engineer for Switching and Wireless Team.
As a Technical Support Engineer, you will:
Provide direct technical web and telephone support to Fortinet customers including:
  • Support and troubleshooting on the wireless and switching range of Fortinet products
  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and initial analysis of packet trace information
  • Recommend corrective actions based on analysis
  • Provide customer education where needed due to gaps in networking, product knowledge etc
  • Consultation of technical documentation, bulletins and release notes for known problems
  • Reproduction of customer environments on lab equipment
  • Follow up on technical cases including proper escalation and management of the case until case closure.
  • Manage customer communications and expectations until the closure of each case

We are looking for:
An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:
  • Experience in a technical support role in a networking/security company or equivalent education
  • Strong understanding of WiFi 802.11 networks, 4G LTE experience.
  • Strong understanding of TCP/IP, routing protocols, L2/L3 switches
  • Experience with security products firewalls, IPSec, IDS/IPS, WIDS
  • Strong troubleshooting and problem solving skills
  • Extensive working knowledge of Windows, MACOs,UNIX or Linux
  • Previous call center experience, preferably supporting data networking products and/or security products is desirable.
  • Strong English skills both written and verbal.
  • Must be authorized to work in the U.S. without sponsorship

Educational Requirements:
Bachelor's degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience is desirable
Why Join Us:
We encourage candidates from all backgrounds and identities to apply. We offer a supportive work environment and a competitive Total Rewards package to support you with your overall health and financial well-being.
Embark on a challenging, enjoyable, and rewarding career journey with Fortinet. Join us in bringing solutions that make a meaningful and lasting impact to our 660,000+ customers around the globe.
The US base salary range for this full-time position is $88,000 -$107,000. Fortinet offers employees a variety of benefits, including medical, dental, vision, life and disability insurance, 401(k), 11 paid holidays, vacation time, and sick time as well as a comprehensive leave program.
Wage ranges are based on various factors including the labor market, job type, and job level. Exact salary offers will be determined by factors such as the candidate's subject knowledge, skill level, qualifications, experience, and geographic location.
All roles are eligible to participate in the Fortinet equity program, Bonus eligibility is reviewed at time of hire and annually at the Company's discretion.

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