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Assistant Technical Support Engineer Jobs (NOW HIRING)

Cypress HCM

Technical Support Engineer

San Francisco, CA

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

Coralogix

Technical Support Engineer

San Francisco, CA · Remote

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

NICE

Technical Support Engineer

Sandy, UT · Hybrid

The Associate Technical Support Engineer (TSE) is a frontline support engineer and provides technical assistance to our customers' technical support and IT staff who support our suite of contact ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Atlas RFID

Technical Support Engineer

Birmingham, AL · On-site

Technical Support Engineer Position Type: Full-Time, Salaried Department: Avancir Location ... * Assist in training and onboarding new team members on support processes and product knowledge.

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Samsara

Technical Support Engineer

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within ...

Kombo

Technical Support Engineer

New York, NY · On-site

We're looking for a Technical Support Engineer to provide exceptional technical assistance to our ... Customer Guidance: Assist customer engineers via Slack, email & occasional video calls - clear ...

Cadence

Technical Support Engineer

Livonia, MI · On-site

Cadence is a global leader in intelligent system design simulation, and they are seeking a Technical Support Engineer to provide advanced technical support for their Romax software product line. The ...

DURAVANT LLC

Technical Support Engineer

Woodland, CA · On-site

$80K - $110K/yr

Support commissioning, start-up, and field service activities in coordination with Engineering * Assist with field modifications, software updates, and technical changes to installed equipment

Symbotic

Technical Support Engineer

The Technical Support Engineer is responsible for executing structured technical troubleshooting and supporting complex escalations during high-impact operational events. The ideal candidate thrives ...

Synnex

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Define and report product supportability and readiness throughout the product lifecycle. * Assist ...

Synnex

Technical Support Engineer

Reston, VA · On-site

The Technical Support Engineer routinely acts independently while researching and developing ... Define and report product supportability and readiness throughout the product lifecycle. * Assist ...

SPX

Technical Support Engineer

Elk Grove Village, IL · On-site

The Technical Services Engineer at Genfare has a core function to manage technical inquiries ... Review technical specifications. * Assist in the development of sales and marketing information.

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Assistant Technical Support Engineer information

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$15

$24

$48

How much do assistant technical support engineer jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for assistant technical support engineer in the United States is $24.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What engineers make $300,000 a year?

Senior engineers in fields such as software, petroleum, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and leadership roles. High-paying engineering positions often require specialized knowledge, advanced degrees, and sometimes certifications, with compensation influenced by industry, location, and company size.

What does a technical support assistant do?

A technical support assistant helps users troubleshoot hardware and software issues, providing guidance to resolve technical problems. They often use diagnostic tools, document support cases, and communicate solutions clearly, typically working in customer service or IT environments. Strong communication skills and basic knowledge of computer systems are essential for this role.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

What engineer makes $500,000 a year?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, extensive experience, and work in high-demand industries or companies with competitive compensation packages.

Is AI replacing tech support?

Assistant Technical Support Engineers use AI tools to assist in troubleshooting and resolving technical issues, but AI is not replacing the role entirely. Human expertise remains essential for complex problems, customer communication, and personalized support, making AI a complement rather than a substitute in tech support environments.
What cities are hiring for Assistant Technical Support Engineer jobs? Cities with the most Assistant Technical Support Engineer job openings:
What are the most commonly searched types of Technical Support Engineer jobs? The most popular types of Technical Support Engineer jobs are:
What states have the most Assistant Technical Support Engineer jobs? States with the most job openings for Assistant Technical Support Engineer jobs include:
Assistant Technical Support Engineer jobs near you
Technical Support Engineer

Technical Support Engineer

Cypress HCM

San Francisco, CA

$39.21 - $44.13/hr

Full-time

Posted 17 days ago

Job description


Technical Support Engineer
Description:
  • We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers, troubleshooting issues, assisting with integrations (particularly with Shopify), and sharing actionable insights across Product, Engineering, and Sales teams. You’ll also play a key role in creating and maintaining technical documentation and knowledge bases, ensuring both internal and external partners have up-to-date, accurate support.
  • The ideal candidate demonstrates strong problem-solving and technical proficiency, shows curiosity to learn, and excels in customer-facing interactions and cross-functional collaboration. Experience in ad tech and/or ecommerce is highly advantageous
Duties:
  • Serve as the primary point of contact for customers and partners seeking support with API integrations, especially related to ecommerce platforms like Shopify and/or Ad Tech partners like Mobile Measurement Partners
  • Troubleshoot and resolve a range of technical issues, including server-side API errors, client-side browser scripts, data discrepancies, and connectivity problems, to ensure high customer satisfaction.
  • Provide continuous proactive and reactive support through a scaled ticketing system, while ensuring a high level of satisfaction and ensuring low total resolution time
  • Work cross-functionally with Product, Engineering, and Sales teams to share customer feedback, product insights, and identify opportunities for product improvement.
  • Analyze support trends and communicate recurring issues or feature requests to internal teams.
  • Author and update knowledge base articles, user guides, and technical documentation for both internal and external stakeholders.
  • Lead and participate in training sessions for new product releases or feature updates.
  • Collaborate with engineering on troubleshooting complex issues, reproducing bugs, and testing solutions.
  • Become a product expert on ad solutions and ecommerce integrations, while staying up-to-date on best practices and new product capabilities.
Requirements:
  • Bachelor’s degree in Computer Science, Information Technology, or related technical field, or equivalent practical experience.
  • Strong communication skills with the ability to translate complex technical concepts into clear, user-friendly language.
  • 3+ years experience in a technical support, solutions engineering, or similar customer-facing technical role.
  • Hands-on experience supporting RESTful APIs; capable of debugging and analyzing API payloads, logs, and HTTP request/response cycles
  • Hands-on experience working with SQL and databases
  • Proficient in a modern programming language like JavaScript, Python etc.
  • Experience with ecommerce integrations (especially Shopify) and ecommerce flows/pain points, or with ad tech measurement (tags/pixels, server-side Conversions APIs, MMPs); having both is ideal.
  • Familiarity with ad tech concepts, digital advertising platforms, or commerce ecosystems highly desirable.
  • Proven track record contributing to technical documentation and knowledge base resources.
  • Self-starter mentality with a passion for helping others, problem-solving, and continuous learning.
  • Comfortable working with a distributed team and collaborating across multiple time zones.
Compensation:
  • $39.21 – 44.13/hr W—2
Req ID:
  • 36558625
Cypress HCM logo

About Cypress HCM

Sourced by ZipRecruiter

We deliver consistently superior recruiting by virtue of trusting, communicative relationships with companies and candidates alike. From Fortune 100s to startups, clients lean on us to fulfill their range of needs from contract to full-time positions. With an intimate knowledge of the industries we serve, a keen sense of what makes for high-performing talent in any role, and shared sense of urgency, our clients will tell you: your solution begins here.

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Walnut Creek, CA, US

Year founded

2005

Social media

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