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Assistant Technical Support Engineer Jobs in Toronto, ON

Ksb

Technical Sales Support

Mississauga, ON

The Purpose Of Your Role As Application Engineer, you will support the growth in order intake and ... Support and assist sales personnel to ensure increased success for the company. Competencies And ...

Parker

Technical Support Representative

Milton, ON · On-site

... most complex engineering challenges. The Customer Experience team is looking for a candidate to ... Provide technical support to customers; assist with product applications and selection, including ...

Veem

Technical Support Specialist

Toronto, ON · Remote

The Technical Support Specialist will assist with platform, account, payment, and integration ... Coordinate with Operations, Compliance, Product, Engineering, Sales, and external partners.

Pigment

Technical Escalation Engineer

Toronto, ON · On-site

CA$95K - CA$140K/yr

You will act as a liaison between the Customer Support Team and the Engineering teams to be the ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

Fullscript

Technical Support Specialist

Toronto, ON · On-site +1

CA$70K - CA$80K/yr

Partner with Engineering during triage by providing context, answering follow-up questions, and ... These tools assist our recruitment team but do not replace human judgment. Final hiring decisions ...

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Assistant Technical Support Engineer information

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

How much is the salary of an assistant technical support engineer?

The salary of an assistant technical support engineer typically ranges from $40,000 to $60,000 annually, depending on experience, location, and the industry. Entry-level positions may start lower, while those with certifications or specialized skills can earn higher wages.

What does an assistant technical support engineer do?

An assistant technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and escalate complex cases to senior engineers, supporting the overall technical operations and gaining experience in IT support environments.

What are the most commonly searched types of Technical Support Engineer jobs in Toronto, ON?

The most popular types of Technical Support Engineer jobs in Toronto, ON are:

Assistant Technical Support Engineer jobs near you

Technical Support Engineer- Canada

Autofleet

Toronto, ON • On-site

Full-time

Re-posted 18 days ago

Job description

Our global operations continue to expand, and we’re looking to grow our support team with hard-working, tech-savvy support agents to be part of this journey.

As a key player in the fleet mobility industry, we need service-oriented, self-motivated individuals with excellent organizational skills and a willingness to learn new technologies.

This is a fast-paced role where providing top-tier technical support is essential. You'll also play a key role in sharing product feedback based on client pain points and contributing to various initiatives that drive our growth.

The position is shift-based and requires work during weekends.

What You'll Do

  • Serve as the frontline technical problem-solver for high-value enterprise customers, diagnosing and resolving complex product issues under pressure
  • Apply advanced troubleshooting techniques to tackle challenging technical problems when standard solutions fail
  • Master Autofleet's entire product ecosystem and continuously expand your technical knowledge to stay ahead of evolving features
  • Collaborate directly with Product and R&D teams to investigate critical bugs, escalate urgent customer pain points, and influence product development
  • Take part in customer meetings, help with integrations, and dive deep into real-world use cases to understand exactly how our solutions are being implemented with our products.
  • Provide expert guidance on product configuration to optimize performance for each customer's unique environment

Requirements

  • At least 3 years in technical support engineer or similar technical role
  • Strong customer-facing skills
  • Experience working with JSON, SQL, APIs, and webhooks for diagnosing and resolving issues.
  • Familiar with GCP, Jira, Intercom, and Notion- an advantage
  • Solid technical aptitude and a passion for learning new technologies, products, and methodologies
  • Experience with log analysis and error debugging.
  • Ability to multi-task and prioritize effectively while handling urgent issues.
  • Experience with web technologies and scripting languages - nice to have
  • Fantastic spoken and written English
  • Must be legally eligible to work in Canada