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Toronto, ON · On-site
CA$25 - CA$30/hr
Technical Support Engineer Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Support Engineer with experience working ...
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Toronto, ON · On-site
CA$25 - CA$30/hr
Technical Support Engineer Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Support Engineer with experience working ...
As a Technical Support Engineer, you will be the department subject matter expert and provide ... Provide On Call support in rotation including weekends to provide support for incidents, alerts and ...
As a Technical Support Engineer, you will be the department subject matter expert and provide ... Provide On Call support in rotation including weekends to provide support for incidents, alerts and ...
CA$80K - CA$90K/yr
Why you shouldn't work here - Radical Transparency from our CEO The Role We're hiring a full-time Technical Support Engineer to own the customer support queue end to end. The majority of tickets fall ...
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CA$80K - CA$90K/yr
Why you shouldn't work here - Radical Transparency from our CEO The Role We're hiring a full-time Technical Support Engineer to own the customer support queue end to end. The majority of tickets fall ...
... Engineering team, you will be responsible for providing expert-level support for critical systems and services, you will also serve as a technical leader responsible for developing and maintaining ...
... Engineering team, you will be responsible for providing expert-level support for critical systems and services, you will also serve as a technical leader responsible for developing and maintaining ...
We are seeking a Lead Technical Support Engineer to take ownership of critical production services. In this role, you will ensure the reliability, security, and performance of over 20+ production ...
We are seeking a Lead Technical Support Engineer to take ownership of critical production services. In this role, you will ensure the reliability, security, and performance of over 20+ production ...
Mississauga, ON · Hybrid
CA$58K - CA$62K/yr
We are looking for a Bilingual Associate, Technical Support Engineer to join our high-performing support team and provide expert-level technical assistance to our customers. In this role, you will ...
Mississauga, ON · Hybrid
CA$58K - CA$62K/yr
We are looking for a Bilingual Associate, Technical Support Engineer to join our high-performing support team and provide expert-level technical assistance to our customers. In this role, you will ...
Spend a part of your day answering support calls and emails that will require you to be able to rock technical questions day in and day out and, equally important, have our customers feeling valued ...
Spend a part of your day answering support calls and emails that will require you to be able to rock technical questions day in and day out and, equally important, have our customers feeling valued ...
Partner with Engineering, DevOps, and Product teams during incidents and problem investigations ... Serve as a technical mentor for Technical Support Specialists, helping them resolve complex issues ...
Partner with Engineering, DevOps, and Product teams during incidents and problem investigations ... Serve as a technical mentor for Technical Support Specialists, helping them resolve complex issues ...
The ideal candidate combines technical ability, operational thinking, and leadership to build scalable support systems, manage the support team, coordinate with developers, and continuously improve ...
The ideal candidate combines technical ability, operational thinking, and leadership to build scalable support systems, manage the support team, coordinate with developers, and continuously improve ...
The role of a Technical Support Representative (TSR) is to provide technical sales and support services for our installing and service contractors, engineers and end users, plus our wholesale ...
The role of a Technical Support Representative (TSR) is to provide technical sales and support services for our installing and service contractors, engineers and end users, plus our wholesale ...
Richmond Hill, ON · On-site
CA$70K - CA$85K/yr
They provide efficient and high-quality remote technical support to customers operating MECATHERM ... Engineering Technology, Diploma in Automation & Robotics Technology, or equivalent • Minimum 5 ...
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Richmond Hill, ON · On-site
CA$70K - CA$85K/yr
They provide efficient and high-quality remote technical support to customers operating MECATHERM ... Engineering Technology, Diploma in Automation & Robotics Technology, or equivalent • Minimum 5 ...
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Toronto, ON · On-site
CA$80K - CA$90K/yr
The engineer independently investigates, diagnoses, and resolves complex technical issues, applying ... Provide hands-on technical support during product rollouts, system upgrades, and customer ...
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Be Seen First
Toronto, ON · On-site
CA$80K - CA$90K/yr
The engineer independently investigates, diagnoses, and resolves complex technical issues, applying ... Provide hands-on technical support during product rollouts, system upgrades, and customer ...
Toronto, ON · On-site
Responsibilities Technical Support: * Maintain a comprehensive understanding of all company ... Collaborate with internal teams such as engineering, product development, and quality assurance to ...
Toronto, ON · On-site
Responsibilities Technical Support: * Maintain a comprehensive understanding of all company ... Collaborate with internal teams such as engineering, product development, and quality assurance to ...
This role focuses primarily on providing advanced-level technical support for M365 infrastructure ... Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when ...
This role focuses primarily on providing advanced-level technical support for M365 infrastructure ... Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when ...
Toronto, ON · On-site
This role focuses primarily on providing advanced-level technical support for M365 infrastructure ... Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when ...
Toronto, ON · On-site
This role focuses primarily on providing advanced-level technical support for M365 infrastructure ... Flexibility to be part of an on-call rotation for after-hours (and occasional weekend) support when ...
Manager, Technical Support Location: GTA, Ottawa or Vancouver Summary: We are seeking a highly ... Business and Process Improvement Work closely with internal teams, including Engineering, QA, ...
Manager, Technical Support Location: GTA, Ottawa or Vancouver Summary: We are seeking a highly ... Business and Process Improvement Work closely with internal teams, including Engineering, QA, ...
Bachelor's Degree or Diploma in Computer Science, Engineering, or related field required (Please ... Work on pre-defined shifts including nights and weekends; * Travel as required (average 30%) - must ...
Bachelor's Degree or Diploma in Computer Science, Engineering, or related field required (Please ... Work on pre-defined shifts including nights and weekends; * Travel as required (average 30%) - must ...
Overview Brandt is seeking a motivated and technically skilled Technical Support Specialist to join our Engineered Solutions team at our Laval branch. This position plays a critical role in ...
Overview Brandt is seeking a motivated and technically skilled Technical Support Specialist to join our Engineered Solutions team at our Laval branch. This position plays a critical role in ...
Be willing to work weekends, evenings, and day shifts. Specifically, You Will: * Provide first ... Knowledge of AS400 technical support would be an asset * Knowledge of Citrix Network Topology
Be willing to work weekends, evenings, and day shifts. Specifically, You Will: * Provide first ... Knowledge of AS400 technical support would be an asset * Knowledge of Citrix Network Topology
... weekends, and general holidays when scheduled. Hours of work are subject to change on a weekly ... Post-secondary degree in Engineering, Networking or Computer Science, or an equivalent combination ...
... weekends, and general holidays when scheduled. Hours of work are subject to change on a weekly ... Post-secondary degree in Engineering, Networking or Computer Science, or an equivalent combination ...
| Aspect | Weekend Technical Support Engineer | Help Desk Technician |
|---|---|---|
| Required Credentials | Typically an associate degree or relevant certifications (e.g., CompTIA A+) | Often an associate degree or certifications like CompTIA A+ |
| Work Environment | On-site or remote support during weekends, troubleshooting technical issues | Help desk or call center environment, providing user support |
| Employer & Industry Usage | IT support companies, tech departments, service providers | Corporate IT departments, MSPs, retail, and service industries |
The Weekend Technical Support Engineer and Help Desk Technician roles share similar credentials and work environments, focusing on troubleshooting and user support. The main difference lies in the work schedule and scope: the Weekend Technical Support Engineer specifically works during weekends, often handling more complex technical issues, while Help Desk Technicians typically work regular hours providing basic user support.
CA$25 - CA$30/hr
Contractor
Posted 23 days ago
Technical Support Engineer
Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Support Engineer with experience working in jira, exposure to coding preferably in Ruby or Python strong problem solving abilities and proven experience in a similar technical environment to place at our client.
Start date: ASAP.
Location: Toronto/hybrid
Want to learn more? Lettuce show you the way!
Our Client’s team focuses on improving overall catalog quality and expanding product selections. As a Catalog Analyst, you will become the expert on their catalog systems and how data flows through different pipelines and storefronts. You’ll leverage your technical aptitude to ensure the timely resolution of complex issues with the catalog and storefront, diagnose root causes, and identify long-term solutions to recurring issues.
You’ll leverage your customer-facing skills to build and maintain a collaborative and productive relationship with our retailers. You will serve as a trusted advisor to our retailers by ensuring a smooth launch on the platform, assessing ongoing storefront health, and identifying areas of opportunity. You’ll partner internally across functions to launch the retailers and identify opportunities to drive platform adoption and retailer growth. You will be a personable communicator who enjoys having a customer-facing role and solving technical challenges.
Your day to day...
• Review audit reports and resolve errors to ensure the integrity of data
• Verify and classify products that directly affect customer experience
• Assist with daily tasks and special projects to improve the speed to support retailers and internal process, working cross functionally as needed
• Identify and troubleshoot any inconsistencies or issues with the team; work closely with Product & Engineering to identify and resolve ongoing issues
• Working with catalog systems, identify underlying root causes, resolving immediate issues, and proposing long-term system improvements
• Triage high volume of tickets effectively across functions while meeting SLA standards
• Perform storefront audits and QA
You have...
• 2+ years working in system analysis, technical support or similar positions • Experience in troubleshooting and conducting root cause analysis
• A high level of organization and attention to detail
• Knowledge in JIRA, Zendesk, or similar ticket management systems – SQL experience is a strong asset
• Ability to translate technical concepts to a non-technical audience
• Strong communication skills and ability to work with C-suite, Director, and Manager-level contacts
• Strong problem-solving skills and ability to think creatively about solving problems • Solutions oriented and results-driven
• Ability to manage multiple projects simultaneously with shifting priorities and constant deadlines
• Sound judgment and discretion with sensitive data
• Must be comfortable with ambiguity
• Proficient in Google Suite (Sheets, Docs) and Microsoft Office (Excel, Word)
Apex pay scales are determined by role, experience, skill set, and location. For this new position, the estimated hourly range is provided below as a guideline; however, total compensation may vary based on individual circumstances.
Sourced by ZipRecruiter
It services
1,001 - 5,000 Employees
Glen Allen, VA, US
1995
