ZipRecruiter

Log In

1

Assistant Technical Support Engineer Jobs in Westbrook, ME

Winxnet

Technical Support Specialist

Portland, ME · On-site

Technical Support Specialist Winxnet is a vibrant, growing and fast paced IT consulting firm. We ... Complete all assigned operational and procedural tasks * Assist with general administrative tasks ...

Winxnet

Technical Support Specialist

Portland, ME · On-site

Technical Support Specialist Winxnet is a vibrant, growing and fast paced IT consulting firm. We ... Assist with general administrative tasks as needed Occasionally, based upon client need and staff ...

ABB

VFD Technical Support Specialist

Portland, ME · Remote

Technical Support Team Lead __ As a Variable Frequency Drive (VFD) Support Specialist, you will be ... warranty evaluations. * Assist customers with drive programming, parameter configuration ...

Ion Networking

IT Support Engineer - Level 1

Windham, ME · On-site

$20 - $25/hr

Technical Responsibilities * User & Account Management: Support user account setups, resets, and ... Security & Protection: Assist with security tools, manage access, and ensure system protection.

Ion Networking

IT Support Engineer - Level 1

Windham, ME · On-site

$20 - $25/hr

Technical Responsibilities * User & Account Management: Support user account setups, resets, and ... Security & Protection: Assist with security tools, manage access, and ensure system protection.

Ion Networking

IT Support Engineer - Level 1

Windham, ME · On-site

$20 - $25/hr

Technical Responsibilities * User & Account Management: Support user account setups, resets, and ... Security & Protection: Assist with security tools, manage access, and ensure system protection.

ABB

VFD Support Specialist II

Portland, ME · Remote

... warranty evaluations. * Assist customers with drive programming, parameter configuration ... Collaborate with engineering, field service, sales, and product teams to resolve complex technical ...

Qualys

Senior Technical Account Manager

Portland, ME · On-site

Provide product and technical support for assigned accounts * Identify and develop potential new business opportunities * Convey customer requirements to Product Management, Marketing and Engineering ...

Enhance Recruiting

Electrical Engineer

Biddeford, ME · On-site

Collaborate with engineering, manufacturing, and technical support teams. * Assist with hands-on wiring, electrical assembly, and troubleshooting as needed. * Support certification efforts with UL ...

Enhance Recruiting

Electrical Engineer

Biddeford, ME · On-site

Collaborate with engineering, manufacturing, and technical support teams. * Assist with hands-on wiring, electrical assembly, and troubleshooting as needed. * Support certification efforts with UL ...

next page

Showing results 1-20

All JobsTechnical Support Engineer JobsAssistant Technical Support Engineer JobsAssistant Technical Support Engineer Jobs in Westbrook, ME

Assistant Technical Support Engineer information

See Westbrook, ME salary details

$15

$24

$49

How much do assistant technical support engineer jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for assistant technical support engineer in Westbrook, ME is $24.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

How much is the salary of an assistant technical support engineer?

The salary of an assistant technical support engineer typically ranges from $40,000 to $60,000 annually, depending on experience, location, and the industry. Entry-level positions may start lower, while those with certifications or specialized skills can earn higher wages.

What does an assistant technical support engineer do?

An assistant technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and escalate complex cases to senior engineers, supporting the overall technical operations and gaining experience in IT support environments.
Assistant Technical Support Engineer jobs near you

Technical Support Analyst

FieldStack

South Portland, ME • On-site

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Key responsibilities

  • Perform direct client support via telephone, ticketing system, and email to resolve technical issues.

  • Understand product functionality, define problem statements, and drive client-focused solutions.

  • Own technical issues and collaborate with the development team to resolve them.

Job description

As a Technical Support Analyst, your primary responsibility is to ensure an excellent client experience. In this position, you will ensure client satisfaction by resolving issues and being the voice of the client to internal teams. You will work with clients to ensure they are utilizing the FieldStack application to its fullest extent. You will be a FieldStack subject matter expert and quickly establish close relationships with clients, product management, and product development.


On-Call Hours required.


We are growing and are seeking creative problem solvers to join our team. You’ll handle a variety of responsibilities spanning hardware, software, database, and web work.

Essential Functions:

  • Perform direct client support via telephone, ticketing system and email
  • Be the first technical interface between FieldStack and our clients
  • Understand and define the problem statement and scope of client concerns
  • Promptly communicate with clients and internal stakeholders to resolve technical issues and close support tickets
  • Understand product functionality and drive client focused solutions
  • Own technical issues and resolutions, collaborate with the development team when necessary
  • Utilize patience, good listening skills, clear and concise terms, and respectful communication to coach clients through processes and help develop confidence in the product/service
  • Function as an independent producer, but also work effectively and collaboratively as part of the fast-paced team
  • Participate in on-call rotation for after-hours support emergencies (the following Tuesday after an on-call week will be granted as PTO)
  • Regularly create and maintain documentation
  • Contribute to the department attainment of organizational objectives and high client satisfaction
  • Record time tracking for case management
  • Other duties as assigned

Knowledge, Skills, Abilities:

  • Minimum of 1 year experience in a product support, development or troubleshooting capacity, SaaS experience preferred
  • Operational experience with performing SQL commands using SSMS
  • Experience with HTML and CSS preferred
  • Experience with various operating systems preferred, Windows required
  • Experience troubleshooting hardware, personal computer, and application issues
  • Retail experience is beneficial
  • Experience building reports from SQL data is helpful
  • Excellent verbal and written communication skills
  • Excellent interpersonal and customer service skills
  • Excellent organizational skills and attention to detail
  • Excellent time management skills with a proven ability to meet deadlines
  • Strong analytical and problem-solving skills, including lateral thinking and the ability to use several techniques and approaches when finding solutions.
  • Ability to prioritize tasks
  • Thorough understanding of, or the ability to quickly learn about, the product
  • Proficient with Microsoft Office Suite or related software

Education and Experience:

  • Bachelor’s degree in related field, which may include Computer Science, Business, or Engineering preferred, but equivalent work experience in lieu of a degree will be considered

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance

Apply