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Assistant Technical Support Engineer Jobs in Westbrook, ME

Winxnet

Technical Support Specialist

Portland, ME · On-site

Technical Support Specialist Winxnet is a vibrant, growing and fast paced IT consulting firm. We ... Complete all assigned operational and procedural tasks * Assist with general administrative tasks ...

Winxnet

Technical Support Specialist

Portland, ME

Technical Support Specialist Winxnet is a vibrant, growing and fast paced IT consulting firm. We ... Assist with general administrative tasks as needed Occasionally, based upon client need and staff ...

Open Net ME, LLC

Senior IT Support Engineer

Portland, ME · On-site

$65K - $90K/yr

Senior IT Support Engineer About Open Net ME, LLC Join our southern Maine dynamic Managed Services ... In this role, you will provide onsite technical support to our diverse SMB clientele, ensuring ...

WSP

Intermediate Substation Structural Engineer

Freeport, ME · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This Opportunity Provides support to technical staff, engineers, and project managers for the ... With minimal supervision, assist with collecting, compiling, and analyzing data from the physical ...

WSP

Intermediate Substation Structural Engineer

Freeport, ME · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

This Opportunity Provides support to technical staff, engineers, and project managers for the ... With minimal supervision, assist with collecting, compiling, and analyzing data from the physical ...

Low Impact Development Technologies LLC

Be Seen First

Structural Engineer

Gorham, ME · On-site

$110K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Technical Services personnel with engineering questions throughout project development. * Mentor junior engineering staff and assist with technical development. * Assist in developing ...

Urgent

Low Impact Development Technologies LLC

Be Seen First

Structural Engineer

Gorham, ME · On-site

$110K - $130K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Support Technical Services personnel with engineering questions throughout project development. * Mentor junior engineering staff and assist with technical development. * Assist in developing ...

Urgent

Enhance Recruiting

Electrical Engineer

Biddeford, ME

Collaborate with engineering, manufacturing, and technical support teams. * Assist with hands-on wiring, electrical assembly, and troubleshooting as needed. * Support certification efforts with UL ...

Arkatechture

Technical Lead, Data Analytics

Portland, ME · On-site +1

$100K - $140K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer-facing consulting or technical support leadership * Modern data engineering and cloud architecture * Data governance or data quality initiatives * AI or machine learning technologies Why You ...

Arkatechture

Technical Lead, Data Analytics

Portland, ME · On-site +1

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer-facing consulting or technical support leadership * Modern data engineering and cloud architecture * Data governance or data quality initiatives * AI or machine learning technologies At ...

Kiewit Corporation

Field Engineer - Electrical

Portland, ME

$64K - $84K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Provide technical support to field supervision and subcontractors while resolving construction ... challenges. * Assist craft supervision with resolving field installation challenges and ...

Haley & Aldrich

Senior Civil Engineer 3

Portland, ME

We are currently seeking a Senior Civil Engineer 3 towork in a technical support role with highly ... * Assist in identifying technical issues and approaches for evaluation for specific projects and ...

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All JobsTechnical Support Engineer JobsAssistant Technical Support Engineer JobsAssistant Technical Support Engineer Jobs in Westbrook, ME

Assistant Technical Support Engineer information

See Westbrook, ME salary details

$15

$24

$49

How much do assistant technical support engineer jobs pay per hour?

As of Aug 15, 2026, the average hourly pay for assistant technical support engineer in Westbrook, ME is $24.83, according to ZipRecruiter salary data. Most workers in this role earn between $17.60 and $27.88 per hour, depending on experience, location, and employer.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

What does an assistant technical support engineer do?

An assistant technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and escalate complex cases to senior engineers, supporting the overall technical operations and ensuring user issues are resolved efficiently.
Assistant Technical Support Engineer jobs near you

Technical Support Specialist

Winxnet

Portland, ME • On-site

Full-time

Re-posted 3 days ago

Job description

Technical Support Specialist
Winxnet is a vibrant, growing and fast paced IT consulting firm. We are seeking a candidate to join our support team. If you have technical experience, a positive can-do attitude, and are customer-focused, this may be the right position for you.
The Technical Support Specialist position at Winxnet is part of the Tier 2 Team.
Staff members on the Tier 2 Team provide regular support and maintenance to a variety of customers. They also work directly with the Tier 3 staff in support of project implementations.
Responsibilities:
  • Work with dispatch for escalation on emergencies and tickets form Tier 1 or escalations to Tier 3 level support as needed
  • Work on escalations from Tier 1 (Help Desk)
  • Provide regular maintenance and support for assigned clients
  • Provide phone, on-site, and remote support as needed
  • Monitor status of all open tickets
  • Notify responsible manager / account manager of high priority problems, critical status changes, client complaints, call aging and training
  • Enter revised status information into the incident management system
  • Diagnosis skills of technical issues
  • Communicate to customers: keeping them informed of progress, notifying them of impending changes or agreed outages, etc.
  • Update ticket with client response and time entry
  • Complete all assigned operational and procedural tasks
  • Assist with general administrative tasks as needed
  • Occasionally, based upon client need and staff availability, all staff will be expected to work after hours and weekends for pager duty and scheduled projects
  • Have a positive attitude, be self-motivated, reliable and customer-focused
  • Have excellent written and oral communication and interpersonal skills
  • Ability to multi-task and adapt to changes quickly
  • Support services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, etc.
  • Technical services and support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN, Terminal Services, and Citrix
  • Windows XP, Window 7
  • Workstation and Laptop Hardware Support
  • Backup Software - configuration experience with more than one Backup Exec, DPM, Windows NT Backup, etc.
  • Anti-Virus - configuration experience with more than one A/V - Sophos, MacAfee, Trend, Norton, etc.
  • Working knowledge of Active Directory
  • Experience with Exchange and or virtualization is a plus
Desired Skills and Experience
General:
Technical Experience:
Winxnet, Inc. is an Equal Opportunity/Affirmative Action Employer.

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