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Principal Technical Support Engineer Jobs (NOW HIRING)

Formfactor

Sr Principal Technical Support Engineer

$136K - $178K/yr

The Sr Principal Technical Support Engineer for Probe Cards provides expert-level technical support for FormFactor's advanced probe card products used in semiconductor wafer testing. This role serves ...

Solovis

Technical Support Engineer

Technical Support Engineer Solovis is a leading portfolio management and analytics platform helping institutional investors navigate today's complex global markets with clarity and confidence. Backed ...

Stefanini

Technical Support Engineer

Greensboro, NC · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.

Microsoft

Technical Support Engineer - AI Lead

Redmond, WA · On-site

$165K - $303K/yr

As a Principal Technical Support Engineer, you will engage with executive level customers and development teams across Microsoft to enable resolution of highly complex technical issues and drive ...

Stefanini

Technical Support Engineer

Hagerstown, MD · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 (248) 727-2508 / Email: RonaldJoseph.

Stefanini

Technical Support Engineer

Hagerstown, MD · On-site

Stefanini is looking for a Technical Support Engineer in Greensboro, NC or Hagerstown, MD (Onsite) For quick apply, please reach out to Ronald Alvarado Call: +1 / Email: Work LocationReport-to ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Sciton

Technical Support Engineer

Palo Alto, CA

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

Securiti.ai

Technical Support Engineer

Concord, NC

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

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Principal Technical Support Engineer information

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How much do principal technical support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for principal technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a principal technical support engineer?

To thrive as a Principal Technical Support Engineer, you need deep technical expertise in relevant software or hardware platforms, strong problem-solving abilities, and a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, and certifications such as ITIL or vendor-specific credentials (e.g., Microsoft, Cisco) are typically expected. Outstanding customer service, leadership, and communication skills help you resolve complex issues and mentor team members. These skills ensure effective troubleshooting, customer satisfaction, and the ability to lead technical escalations in high-pressure environments.

What are some common challenges faced by principal technical support engineers, and how can they effectively address them?

Principal Technical Support Engineers often encounter complex, high-priority technical issues that require in-depth troubleshooting and coordination across multiple teams. They may also need to manage escalations from key clients while balancing competing deadlines and resource constraints. To address these challenges, effective communication, advanced problem-solving abilities, and a proactive approach to knowledge sharing are essential. Building strong relationships with engineering and product teams helps streamline issue resolution and ensures customer satisfaction.

What is the difference between Principal Technical Support Engineer vs Technical Support Engineer?

AspectPrincipal Technical Support EngineerTechnical Support Engineer
CredentialsBachelor's/Master's in Engineering or related field, certifications like Cisco, Microsoft, or AWS often preferredBachelor's degree in relevant field, certifications optional but beneficial
Work EnvironmentHigh-level technical support, complex issue resolution, often leads support projectsDay-to-day customer support, troubleshooting, and issue resolution
Employer & Industry UsageTech companies, enterprise IT, cloud providersIT service providers, tech companies, hardware/software vendors

The Principal Technical Support Engineer typically handles complex technical issues, provides leadership in support teams, and requires advanced certifications. In contrast, a Technical Support Engineer focuses on resolving customer issues at a more operational level. Both roles are essential in tech support but differ in scope and responsibility.

What is a principal technical support engineer?

A principal technical support engineer is a senior technical professional responsible for resolving complex customer issues, providing advanced troubleshooting, and guiding support teams. They often possess deep technical expertise, strong communication skills, and may work with tools like diagnostic software and knowledge bases to ensure customer satisfaction and product reliability.
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What job categories do people searching Principal Technical Support Engineer jobs look for?

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Principal Technical Support Engineer jobs near you
Infographic showing various Principal Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Principal Technical Support Engineer

Automation Anywhere

San Jose, CA

Full-time

Re-posted 5 days ago

Job description

Company Description

Automation Anywhere is the leader in Robotic Process Automation (RPA), the platform on which more organizations build world-class Intelligent Digital Workforces. Automation Anywhere's enterprise-grade platform uses software bots that work side by side with people to do much of the repetitive work in many industries. It combines sophisticated RPA, cognitive and embedded analytic technologies. Over 1,100 organizations use this AI-enabled solution to manage and scale business processes faster, with near-zero error rates, while dramatically reducing operational costs. Automation Anywhere provides automation technology to leading financial services, insurance, healthcare, technology, manufacturing, telecom and logistics companies globally. For additional information, visit www.automationanywhere.com.

Job Description

       Roles and Responsibilities:

       Technical troubleshooting/ debugging experience, programming experience, knowledge in a database, SQL queries.

       Total 11 to 15 years of work experience

       Minimum 3+ years of strong product implementation experience (SSL, multi-tier architecture)for an enterprise-class product.

       Minimum 4 years solid support or technical service delivery experience to global customers

       Well versed in enterprise product architecture.

       Ability to understand and articulate the customer requirement well

       Extremely customer focused and excellent at customer management

       Deal with ambiguity and resolve issues by leveraging the technical and product knowledge

       Be on top of the AA products, offerings and day to day business operations

       Provide feedback on an ongoing basis and coach engineers on improving communication skills, technical ability and speed of customer and internal deliverables.

       Provide technical assistance to the team members and help to expedite resolution of customer issues

       Develop self and teams technical skills through active participation in relevant events, training, mentoring and communities.

       Participate in a technical discussion with customer

       Escalation management

       Perform implementation of solutions in complete IT infrastructure environment including HA and DR deployment.

       Perform business consulting to propose a solution to meet organization's security practices.

       Conduct thorough analysis/consultation of customer's business requirement

Qualifications

 Requirements:

       Bachelor's degree in Information Technology, Computer Science or equivalent

       Proven working experience in Enterprise Application Technical support

       Working knowledge of Windows systems, Visual Studio, C#, IIS troubleshooting, Citrix, Virtual Environments.

       Basic knowledge of Database, VB/Java scripting, Excel macros

       Basic knowledge about Active Directory, Windows Server 2012 onwards, Cluster

       Working knowledge of HADR

       Strong problem-solving and multi-tasking skills

       Excellent client-facing skills

       Excellent listening skills

       Excellent written and verbal communication skills

       Ability to speak and write clearly and accurately

       24 x 7 rotating shifts

Additional Information

All your information will be kept confidential according to EEO guidelines.

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