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Principal Technical Support Engineer Jobs (NOW HIRING)

Formfactor

Sr Principal Technical Support Engineer

$136K - $178K/yr

The Sr Principal Technical Support Engineer for Probe Cards provides expert-level technical support for FormFactor's advanced probe card products used in semiconductor wafer testing. This role serves ...

Sciton

Technical Support Engineer

Palo Alto, CA · On-site

$80K - $90K/yr

Technical Support Engineer Sciton is a Silicon Valley based pioneer in laser, light, and energy technologies for aesthetic and medical applications. Our engineers helped bring laser products to ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Itron, Inc

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

Securiti.ai

Technical Support Engineer

Concord, NC · On-site

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

Itron, Inc.

Technical Support Engineer

Chicago, IL · On-site

The Technical Support Engineer is a hands-on leader responsible for delivering exceptional support for Locusview solutions within Itron's portfolio. This role combines advanced technical expertise ...

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Principal Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do principal technical support engineer jobs pay per year?

As of Sep 15, 2026, the average yearly pay for principal technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a principal technical support engineer?

To thrive as a Principal Technical Support Engineer, you need deep technical expertise in relevant software or hardware platforms, strong problem-solving abilities, and a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, and certifications such as ITIL or vendor-specific credentials (e.g., Microsoft, Cisco) are typically expected. Outstanding customer service, leadership, and communication skills help you resolve complex issues and mentor team members. These skills ensure effective troubleshooting, customer satisfaction, and the ability to lead technical escalations in high-pressure environments.

What are some common challenges faced by principal technical support engineers, and how can they effectively address them?

Principal Technical Support Engineers often encounter complex, high-priority technical issues that require in-depth troubleshooting and coordination across multiple teams. They may also need to manage escalations from key clients while balancing competing deadlines and resource constraints. To address these challenges, effective communication, advanced problem-solving abilities, and a proactive approach to knowledge sharing are essential. Building strong relationships with engineering and product teams helps streamline issue resolution and ensures customer satisfaction.

What is the difference between Principal Technical Support Engineer vs Technical Support Engineer?

AspectPrincipal Technical Support EngineerTechnical Support Engineer
CredentialsBachelor's/Master's in Engineering or related field, certifications like Cisco, Microsoft, or AWS often preferredBachelor's degree in relevant field, certifications optional but beneficial
Work EnvironmentHigh-level technical support, complex issue resolution, often leads support projectsDay-to-day customer support, troubleshooting, and issue resolution
Employer & Industry UsageTech companies, enterprise IT, cloud providersIT service providers, tech companies, hardware/software vendors

The Principal Technical Support Engineer typically handles complex technical issues, provides leadership in support teams, and requires advanced certifications. In contrast, a Technical Support Engineer focuses on resolving customer issues at a more operational level. Both roles are essential in tech support but differ in scope and responsibility.

What is a principal technical support engineer?

A principal technical support engineer is a senior technical professional responsible for resolving complex customer issues, providing advanced troubleshooting, and guiding support teams. They often possess deep technical expertise, strong communication skills, and may work with tools like diagnostic software and knowledge bases to ensure customer satisfaction and product reliability.
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Principal Technical Support Engineer jobs near you
Infographic showing various Principal Technical Support Engineer job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 74% Full Time, 21% Part Time, and 4% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Principal Technical Support Engineer

Miami, FL • On-site

Maetz Consulting, LLC
Recruiting and Staffing Services • 11 - 50 employees
Learn more about Maetz Consulting, LLCexternal

$110K - $130K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Principal Premium Services Engineer – Enterprise On‑Site Support

We’re growing our Premium Services organization and seeking a customer‑obsessed, technically elite Principal Engineer to partner directly with enterprise clients. In this role, you’ll be the trusted expert they rely on to diagnose, resolve, and prevent complex network and application issues across large‑scale, mission‑critical environments. If you thrive on solving hard problems, enjoy fast‑moving customer engagements, and want to work alongside top-tier engineers, this is a high‑impact opportunity.

Role Overview

As a Principal Premium Services Engineer, you ensure customers maintain continuous access to the performance intelligence that powers their business. You’ll work hands‑on across a wide technical landscape — including servers and operating systems, multi‑tier applications, virtualization platforms, voice/video systems, cloud architectures, security frameworks, and big‑data technologies.

This role demands a proactive mindset, strong ownership, and the ability to collaborate seamlessly with both customers and internal teams. When you bring initiative, curiosity, and technical depth, you’ll quickly see how your work drives measurable outcomes for the customer, the team, and the business.




Requirements

Basic Qualifications/Skills:

  • Collaborate with customers to troubleshoot and resolve complex network and product related issues 
  • Interface with our world-class support, development, and SQA teams to identify and to resolve product issues and performance concerns 
  • Utilizing NETSCOUT's Knowledge Management database to research solutions and develop technical content such as tips, troubleshooting guides, and best practices.
  • Provide guidance to customers on network management strategies and best practices using NETSCOUT product suite
  • Deliver high-quality, hands-on support while representing NETSCOUT with professionalism and technical expertise.

Preferred Qualification/Skills:

  • Bachelor’s Degree in Computer Science/Network Security related field or equivalent discipline
  • 7+ years in network management supporting external enterprise customers 
  • 2+ years in high touch or managed customer support environment 
  • Proven expertise in customer relationship and management
  • Experience in enterprise or service provider network management environments preferred.
  • Experience working onsite at customer locations and cooperatively with HQ teams 
  • Demonstrated ability to identify and resolve complex network and systems issues 
  • Cisco Certification (CCNA minimum, CCNP preferred) 
  • Linux Certification (RHCSA or equivalent) 
  • Knowledge of Windows and Linux operating system environments 
  • Demonstrated ability to write clear technical documentation and contribute to internal knowledge bases.
  • Strong attention to detail and the ability to manage multiple tasks simultaneously.
  • Ability to travel up to 25%
  • Project Management Certification (PMP) is preferred
  • VMware Certification is a preferred
  • Dell DOSD (Onsite Server Hardware Support) Certification is preferred


Benefits
Great benefits!
Generous vacation package
Equity
Matching 401k plan
Tuition reimbursement
Attractive medical and dental coverage options
Domestic partner benefits
Health and Dependent Care spending accounts and Health Savings Account options
Life and Disability Benefits
Volunteer Time Off, Matching Charitable Gifts