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Principal Technical Support Engineer Jobs (NOW HIRING)

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field ...

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FEITIAN Technologies US Inc

Be Seen First

Technical Support Engineer

San Jose, CA · On-site

$80K - $100K/yr

About the Role We're looking for a Technical Support Engineer to own front-line and escalated support across both of FEITIAN US's core business areas: Smart Payment & IoT and Identity ...

Medidata Solutions

Technical Support Engineer

Iselin, NJ · On-site

$79K - $106K/yr

The Technical Support Engineer is a technical expert who acts as the primary contact between different support teams and core engineering teams. They handle work requests (which can be internally or ...

Insight Global

Technical Support Engineer

Blue Bell, PA · On-site

$20 - $25/hr

Technical Support Engineer Duration : 6 month contract Location : Hybrid 3 days per week in Philadelphia, PA OR Exton, PA Desired Skills & Experience * 1-3 years of technical support, operations ...

ThinkingAI

Technical Support Engineer

Sunnyvale, CA · On-site

$100K - $140K/yr

About the Role We are seeking a Technical Support Engineer to support enterprise customers using our big data SaaS platform. This role is customer-facing and hands-on, requiring strong ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

Fortinet is a cybersecurity pioneer with over two decades of excellence, seeking a dynamic Technical Support Engineer to contribute to their rapidly growing business. The role involves providing ...

Bostondynamics

Technical Support Engineers take ownership for resolving technical customer issues in a reasonable time, act as the representative of Boston Dynamics technical expertise in voice, tone, and knowledge ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site +1

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

Clipboard Health

Technical Support Engineer

Clipboard is hiring Technical Support Engineers (TSEs) to act as the primary escalation layer for technical issues across our platform. You'll own the investigation, reproduction, and - where ...

NICE

Technical Support Engineer

Richardson, TX · On-site

Guide customers through technical troubleshooting via phone, email, and web meetings while delivering an exceptional support experience. * Escalate complex issues to Engineering with clear ...

OSARO

Technical Support Engineer

San Francisco, CA · On-site

$100K - $160K/yr

Join our team at OSARO as a Technical Support Engineer and help us develop cutting-edge AI-based autonomous industrial robotic solutions. If you thrive on dynamic challenges, have a knack for ...

Automation Anywhere, Inc.

Technical Support Engineer

$70K - $85K/yr

We are seeking a Technical Support Engineer to join our global Customer Support organization at Automation Anywhere, the leader in Agentic Process Automation (APA), helping enterprises transform work ...

STARLIMS

Technical Support Engineer

Hollywood, FL · On-site

The Technical Support Engineer delivers accurate and timely technical support, guidance, and solutions related to the organization's products and services throughout the customer lifecycle. This role ...

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Principal Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do principal technical support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for principal technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a principal technical support engineer?

To thrive as a Principal Technical Support Engineer, you need deep technical expertise in relevant software or hardware platforms, strong problem-solving abilities, and a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, and certifications such as ITIL or vendor-specific credentials (e.g., Microsoft, Cisco) are typically expected. Outstanding customer service, leadership, and communication skills help you resolve complex issues and mentor team members. These skills ensure effective troubleshooting, customer satisfaction, and the ability to lead technical escalations in high-pressure environments.

What are some common challenges faced by principal technical support engineers, and how can they effectively address them?

Principal Technical Support Engineers often encounter complex, high-priority technical issues that require in-depth troubleshooting and coordination across multiple teams. They may also need to manage escalations from key clients while balancing competing deadlines and resource constraints. To address these challenges, effective communication, advanced problem-solving abilities, and a proactive approach to knowledge sharing are essential. Building strong relationships with engineering and product teams helps streamline issue resolution and ensures customer satisfaction.

What is the difference between Principal Technical Support Engineer vs Technical Support Engineer?

AspectPrincipal Technical Support EngineerTechnical Support Engineer
CredentialsBachelor's/Master's in Engineering or related field, certifications like Cisco, Microsoft, or AWS often preferredBachelor's degree in relevant field, certifications optional but beneficial
Work EnvironmentHigh-level technical support, complex issue resolution, often leads support projectsDay-to-day customer support, troubleshooting, and issue resolution
Employer & Industry UsageTech companies, enterprise IT, cloud providersIT service providers, tech companies, hardware/software vendors

The Principal Technical Support Engineer typically handles complex technical issues, provides leadership in support teams, and requires advanced certifications. In contrast, a Technical Support Engineer focuses on resolving customer issues at a more operational level. Both roles are essential in tech support but differ in scope and responsibility.

What is a principal technical support engineer?

A principal technical support engineer is a senior technical professional responsible for resolving complex customer issues, providing advanced troubleshooting, and guiding support teams. They often possess deep technical expertise, strong communication skills, and may work with tools like diagnostic software and knowledge bases to ensure customer satisfaction and product reliability.
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Principal Technical Support Engineer jobs near you
Infographic showing various Principal Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

1872 Consulting

Old Greenwich, CT • Hybrid

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Technical Support EngineerSymbridge is a fully funded, innovative, early stage FinTech company building a cryptocurrency exchange tailored to institutional investors and professional traders. They are an ecosystem for trading in asset-backed tokens and cryptocurrencies.Location: Greenwich, CT (Hybrid work model)Salary: 130-140K (can go higher for the right candidate)Bonus: n/a401K Match: YesBenefits:Competitive and appealing compensation and time off paid packageGenerous medical benefits coveragePosition SummarySymbridge is looking for a client facing Technical Support Engineer who is passionate about leveraging new technologies and enjoys digging into technical problems while coming up with solutions for clients. This is an incredible opportunity to join a fully funded, innovative, early-stage Fintech that will transform digital trading platforms.You will be a core member of the IT Support team and will ultimately be reporting to the Head of Support. Ultimately, you will be responding to customer inquiries, assisting in troubleshooting and resolving technical issues, and collaborating with the team to identify and recommend ways to improve functionality.Requirements4+ years of experience with Technical Support/customer serviceStrong Linux skillsDesktop Support experienceAzure AD experienceMacBook and MDM knowledgeExcellent communication and interpersonal skillsNice To HavesFinTech industry exposurePassionate about technology, particularly relating to CryptocurrencyBachelor's Degree in IT or Computer Science highly preferred

1872 Consulting logo

About 1872 Consulting

Sourced by ZipRecruiter

1872 Consulting, based in Chicago, IL, USA, operates within the IT consulting industry. Armed with a diverse team of experts, the company offers specialized IT consulting services, focusing on modernizing business technologies and driving innovative business strategies. Established in 1872, the company has a rich history marked by its commitment to bridging the gap between businesses and technology. Its mission is to empower organizations to surpass their business goals by providing state-of-the-art IT solutions and service. The company prides itself on its core values of integrity, excellence, and innovation, instilling these principles in every project they undertake.

Industry

It services

Company size

11 - 50 Employees

Headquarters location

Chicago, IL, US

Year founded

2014

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