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Principal Technical Support Engineer Jobs (NOW HIRING)

Franklin Electric

Technical Support Engineer

Technical Support Engineer Department: Engineering Employment Type: Full Time Location: US - Remote Reporting To: Dave Johnson Description Join Franklin Electric on our mission to empower communities ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Verkada

Technical Support Engineer

San Mateo, CA · On-site

As a member of our Technical Support Engineering team, you will support the entire suite of Verkada cloud-managed building security products. Working independently and collaboratively, you will solve ...

Fortinet

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Options Technology

Technical Support Engineer

Manhattan, NY · On-site

$60K - $90K/yr

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical Support Team in New York! Working for Options Developing and engaging our people is a strategic priority ...

Options

Technical Support Engineer

Manhattan, NY · On-site

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical Support Team in New York! Working for Options Developing and engaging our people is a strategic priority ...

Options-IT

Technical Support Engineer

Manhattan, NY · On-site

Technical Support Engineer Location: New York Salary: Competitive Join the Options Technical Support Team in New York! Working for Options Developing and engaging our people is a strategic priority ...

10Beauty

Technical Support Engineer

Burlington, MA · Remote

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field ...

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Coralogix

Technical Support Engineer

San Francisco, CA · On-site +1

$90K - $120K/yr

The Technical Support Engineer role embodies the critical intersection of technical expertise and a focus on customer satisfaction. This role is tasked with helping Coralogix customers with giving ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Cypress HCM

Technical Support Engineer

San Francisco, CA · On-site

$39.21 - $44.13/hr

Technical Support Engineer Description: * We are seeking a talented and customer-focused Technical Support Engineer to join our team. In this role, you will be the frontline in supporting customers ...

Nova Ltd.

Technical Support Engineer

Fremont, CA · On-site

$100K - $148K/yr

The technical support engineer will apply scientific methodologies and robust statistical techniques to optimize applications for the high-volume manufacturing (HVM) fab environment: and provide ...

AVEVA

Technical Support Engineer

Houston, TX · On-site

$56K - $115K/yr

As a Technical Support Engineer II, you will: * Complete a structured onboarding and product ramp-up program to build deep familiarity with our software portfolio, customer environments, and company ...

Samsara

Technical Support Engineer

Samsara is looking for an experienced Technical Support Engineer to provide world-class hardware and software support experience to our customers. You will be a part of our Tier 2 support team within ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

$100K - $115K/yr

We are seeking to hire a Technical Support Engineer for Level 1 support at 10Beauty. This person will work directly with field personnel to diagnose, troubleshoot, and resolve issues in the field ...

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Principal Technical Support Engineer information

See salary details

$37.5K

$79K

$119.5K

How much do principal technical support engineer jobs pay per year?

As of Aug 22, 2026, the average yearly pay for principal technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a principal technical support engineer?

To thrive as a Principal Technical Support Engineer, you need deep technical expertise in relevant software or hardware platforms, strong problem-solving abilities, and a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, and certifications such as ITIL or vendor-specific credentials (e.g., Microsoft, Cisco) are typically expected. Outstanding customer service, leadership, and communication skills help you resolve complex issues and mentor team members. These skills ensure effective troubleshooting, customer satisfaction, and the ability to lead technical escalations in high-pressure environments.

What are some common challenges faced by principal technical support engineers, and how can they effectively address them?

Principal Technical Support Engineers often encounter complex, high-priority technical issues that require in-depth troubleshooting and coordination across multiple teams. They may also need to manage escalations from key clients while balancing competing deadlines and resource constraints. To address these challenges, effective communication, advanced problem-solving abilities, and a proactive approach to knowledge sharing are essential. Building strong relationships with engineering and product teams helps streamline issue resolution and ensures customer satisfaction.

What is the difference between Principal Technical Support Engineer vs Technical Support Engineer?

AspectPrincipal Technical Support EngineerTechnical Support Engineer
CredentialsBachelor's/Master's in Engineering or related field, certifications like Cisco, Microsoft, or AWS often preferredBachelor's degree in relevant field, certifications optional but beneficial
Work EnvironmentHigh-level technical support, complex issue resolution, often leads support projectsDay-to-day customer support, troubleshooting, and issue resolution
Employer & Industry UsageTech companies, enterprise IT, cloud providersIT service providers, tech companies, hardware/software vendors

The Principal Technical Support Engineer typically handles complex technical issues, provides leadership in support teams, and requires advanced certifications. In contrast, a Technical Support Engineer focuses on resolving customer issues at a more operational level. Both roles are essential in tech support but differ in scope and responsibility.

What is a principal technical support engineer?

A principal technical support engineer is a senior technical professional responsible for resolving complex customer issues, providing advanced troubleshooting, and guiding support teams. They often possess deep technical expertise, strong communication skills, and may work with tools like diagnostic software and knowledge bases to ensure customer satisfaction and product reliability.
More about Principal Technical Support Engineer jobs

What job categories do people searching Principal Technical Support Engineer jobs look for?

The top searched job categories for Principal Technical Support Engineer jobs are:

Principal Technical Support Engineer jobs near you
Infographic showing various Principal Technical Support Engineer job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer

Franklin Electric

Remote

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

Job description

Technical Support Engineer
Department: Engineering
Employment Type: Full Time
Location: US - Remote
Reporting To: Dave Johnson
Description
Join Franklin Electric on our mission to empower communities with sustainable water management solutions, where your expertise will play a vital role in shaping a better future for generations to come.
The Technical Support Engineer is responsible for delivering advanced, second-tier technical support and product expertise to both internal and external customers. This role serves as a trusted advisor, diagnosing complex issues and recommending effective, customer-centric solutions. In addition, the Technical Support Engineer identifies opportunities to enhance the customer experience by thoughtfully introducing relevant products and services.
Candidates must be located in and work primarily within the PST or MST time zones.
Franklin Electric is a diverse team of innovators making a positive global impact since 1944. We offer innovative water solutions, ensuring access, treatment, and efficient management of this vital resource. Our commitment to excellence is reflected in our innovative products, industry leading quality products, exceptional customer service, employee development, and passion for social responsibility.
Join us to create a better future while growing professionally in a supportive environment!
MOVE FORWARD WITH US
What you will be doing:
  • Advanced Troubleshooting: Providing second-tier technical support via phone, email, and onsite visits to resolve complex product issues.
  • Client Training: Conducting onsite and web-based seminars to teach customers how to implement and use products correctly.
  • Sales Integration: Identifying opportunities for additional sales and service growth while interacting with clients.
  • Case Management: Tracking open customer issues, communicating status updates, and following up to ensure successful resolutions.
  • Knowledge Development: Creating technical bulletins, reviewing manuals, and assisting with new software deployment and training.

Who we want:
If you are a self-motivated and collaborative individual who is passionate about making a positive impact, we encourage you to apply for this exciting opportunity.
  • Hard-working winners. Confident, competitive, and results-oriented professionals who create a track record of success.
  • Effective communicators. People who can interpret information clearly and accurately to concisely communicate results and recommendations to stakeholders.

What you need:
  • Education: High school diploma required; an Associate's degree in Electrical or Mechanical Engineering is strongly preferred.
  • Experience: 3 to 5 years of related technical support or field service experience.
  • Technical Proficiency: Mastery of specific software ecosystems including ERP (JD Edwards), PLM (Windchill), and Call Center systems.
  • Complex Problem Solving: The ability to use "excellent judgment" to handle variables in complex technical situations and make high-impact decisions.
  • Communication Skills: Strong ability to translate technical info for vendors, customers, and internal teams through reports and presentations.

Don't feel like you check all the boxes in the job description? Here at Franklin Electric, we are dedicated to building a diverse and inclusive culture which includes embracing candidates from a variety of different backgrounds and industries. We highly encourage you to apply so we can connect on this and future opportunities.
COMPANY VALUES & BENEFITS
FE provides many opportunities to learn and grow through development opportunities such as training, certifications, mentorship, leadership programs, tuition reimbursement, one-on-one coaching and more! We offer competitive salaries, comprehensive benefits, and amenities such as:
  • Hybrid remote work arrangements
  • Generous paid time off & holidays
  • Paid parental leave & on-site motherhood rooms
  • On site café & complimentary beverage stations
  • Indoor fitness facility & outdoor walking paths
  • 401(k) with matching & service contributions
  • Health, dental, vision, life insurance
  • Short & long-term disability
  • Fertility & adoption support
  • Undergraduate & graduate tuition reimbursement
  • Professional development assistance
  • Health & wellness programs

Take a look at this video to see our Global Headquarters here in Fort Wayne, Indiana.

Apply