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Principal Technical Support Engineer Jobs (NOW HIRING)

Volvo Group

Technical Support Engineer,

Ridgeville, SC

$73.35K - $136.22K/yr

Let's introduce ourselves The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer ...

Vivotek USA Inc

Technical Support Engineer

San Jose, CA · On-site

Technical Support Engineer Job Overview: We are seeking a Technical Support Engineer. To build strong relations and provide support as needed for our existing and new customers and make our business ...

HiddenLayer

Technical Support Engineer

Austin, TX · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Securiti.ai

Technical Support Engineer

Concord, NC

We are looking for Technical Support Engineers for our global customer success organization to provide post-sales technical support to Securiti customers. Securiti has been widely recognized as an ...

HiddenLayer

Technical Support Engineer

New York, NY · Remote

Technical Support Engineer Remote ABOUT THE ROLE: This is a unique opportunity to join HiddenLayer as an early member of the Technical Support Engineering team. As a Technical Support Engineer, you ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA · On-site

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

10Beauty

Technical Support Engineer

Burlington, MA · On-site

They are seeking a Technical Support Engineer to provide Level 1 support, diagnosing and resolving issues related to robotic systems while collaborating with various teams to enhance the support ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet, Inc.

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$88K - $107K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

Fortinet

Technical Support Engineer

Sunnyvale, CA

$90K - $110K/yr

As a Technical Support Engineer, you will: Provide direct technical web and telephone support to Fortinet customers including: * Support and troubleshooting on the wireless and switching range of ...

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Principal Technical Support Engineer information

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$37.5K

$79K

$119.5K

How much do principal technical support engineer jobs pay per year?

As of May 30, 2026, the average yearly pay for principal technical support engineer in the United States is $79,032.00, according to ZipRecruiter salary data. Most workers in this role earn between $58,000.00 and $98,500.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Principal Technical Support Engineer, and why are they important?

To thrive as a Principal Technical Support Engineer, you need deep technical expertise in relevant software or hardware platforms, strong problem-solving abilities, and a degree in computer science or a related field. Familiarity with ticketing systems, diagnostic tools, and certifications such as ITIL or vendor-specific credentials (e.g., Microsoft, Cisco) are typically expected. Outstanding customer service, leadership, and communication skills help you resolve complex issues and mentor team members. These skills ensure effective troubleshooting, customer satisfaction, and the ability to lead technical escalations in high-pressure environments.

What are some common challenges faced by Principal Technical Support Engineers, and how can they effectively address them?

Principal Technical Support Engineers often encounter complex, high-priority technical issues that require in-depth troubleshooting and coordination across multiple teams. They may also need to manage escalations from key clients while balancing competing deadlines and resource constraints. To address these challenges, effective communication, advanced problem-solving abilities, and a proactive approach to knowledge sharing are essential. Building strong relationships with engineering and product teams helps streamline issue resolution and ensures customer satisfaction.

What is a Principal Technical Support Engineer?

A Principal Technical Support Engineer is a senior-level professional responsible for resolving complex technical issues, mentoring support staff, and acting as a key liaison between customers and engineering teams. They typically handle escalated support cases, provide expert guidance on product functionality, and contribute to improving support processes. Principal Technical Support Engineers also play a role in product development feedback and may assist with training both internal teams and customers. Their expertise ensures high customer satisfaction and helps drive continuous improvement within the support organization.

What is the difference between Principal Technical Support Engineer vs Technical Support Engineer?

AspectPrincipal Technical Support EngineerTechnical Support Engineer
CredentialsBachelor's/Master's in Engineering or related field, certifications like Cisco, Microsoft, or AWS often preferredBachelor's degree in relevant field, certifications optional but beneficial
Work EnvironmentHigh-level technical support, complex issue resolution, often leads support projectsDay-to-day customer support, troubleshooting, and issue resolution
Employer & Industry UsageTech companies, enterprise IT, cloud providersIT service providers, tech companies, hardware/software vendors

The Principal Technical Support Engineer typically handles complex technical issues, provides leadership in support teams, and requires advanced certifications. In contrast, a Technical Support Engineer focuses on resolving customer issues at a more operational level. Both roles are essential in tech support but differ in scope and responsibility.

More about Principal Technical Support Engineer jobs
What job categories do people searching Principal Technical Support Engineer jobs look for? The top searched job categories for Principal Technical Support Engineer jobs are:
Principal Technical Support Engineer jobs near you
Infographic showing various Principal Technical Support Engineer job openings in the United States as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 67% Physical, 30% Hybrid, and 3% Remote job distribution, with an average salary of $79,032 per year, or $38 per hour.

Technical Support Engineer,

Volvo Car Corporation

Ridgeville, SC • On-site

$73.35K - $136.22K/yr

Full-time

Posted 20 days ago

Job description

Let's introduce ourselves
The Technical Support Engineer is within the Americas Quality Organization and reports to the Technical Engineering Division. In this role, the Technical Support Engineer serves as the Technical Expert for the Americas region, working in conjunction with the Retailer Technical Support team, the Americas National Sales Company, and the Central organization (CMQ-Current Model Quality) to solve the most difficult technical cases.
What you'll do
• Provide vehicle diagnostic support and expertise to the Retailer Technical Support team.
• Coach and mentor the Retailer Technical Support team by continually sharing and developing content to improve overall technical competence.
• Lead hands-on vehicle testing and instrumentation initiatives to support the Product Performance Engineering team.
• Find solutions to quality deviations within the Americas Region by utilizing all available technical resources.
What you'll bring
• Retailer Technical Support team experience preferred
• Effectively gather, share, and communicate technical information with various audiences
• Strong knowledge of advanced automotive diagnostics
• Applicants must possess strong critical thinking and complex reasoning skills to effectively diagnose and solve technical issues
• Demonstrate a strong work ethic and the ability to work effectively independently and as part of a team
• Highest degree of professionalism and organizational skills
• Experience using VIDA, DSA, DRO, PIE, CANalyzer, INCA, etc. preferred
• Proficiency in basic computer skills and the ability to effectively use a PC for diagnostic and technical tasks is required
• Proficient in using Microsoft Office Suite, including Word, Excel, and PowerPoint, for various technical and administrative tasks
• Volvo Expert technician experience preferred
• All 8 ASE (Automotive Service Excellence) certifications, L1 and L3 (Advanced level specialist) preferred
• This position requires occasional domestic and international travel
Salary Range:
• $73,347 to $136,217
Compensation is determined based on experience, qualifications, internal equity, location and company guidelines

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