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Principal Advanced Support Engineer Jobs (NOW HIRING)

Hewlett Packard Enterprise

Collaborate with red teams and offensive security engineers to understand attacker tools ... that supports their physical, financial and emotional wellbeing. Personal & Professional ...

Hewlett Packard Enterprise Development LP

Collaborate with red teams and offensive security engineers to understand attacker tools ... that supports their physical, financial and emotional wellbeing. Personal & Professional ...

Hewlett Packard Enterprise Development LP

Collaborate with red teams and offensive security engineers to understand attacker tools ... that supports their physical, financial and emotional wellbeing. Personal & Professional ...

AspenTech

Principal Advanced Displays Specialist

Medina, MN · On-site

$99K - $124K/yr

... engineering notes. * Develop, configure, and review display systems to ensure alignment with ... Provide technical support and training to customers and internal teams on display systems. * Stay ...

Northland Telephone

Support Engineer

Utica, NY · On-site

$35 - $55/hr

Support Engineer/Lead Support Engineer STATUS: Non-Exempt DEPARTMENT: Network Operations Center ... The mission of Advanced Support is to provide advanced technical leadership as the third line of ...

Northland Telephone

Support Engineer

Utica, NY · On-site

$35 - $55/hr

Support Engineer/Lead Support Engineer STATUS: Non-Exempt DEPARTMENT: Network Operations Center ... The mission of Advanced Support is to provide advanced technical leadership as the third line of ...

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How much do principal advanced support engineer jobs pay per year?

As of Jun 5, 2026, the average yearly pay for principal advanced support engineer in the United States is $147,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,500.00 and $173,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Principal Advanced Support Engineer, and why are they important?

To thrive as a Principal Advanced Support Engineer, you need deep expertise in troubleshooting complex technical issues, a solid background in computer science or engineering, and extensive experience with enterprise IT environments. Familiarity with ticketing systems, diagnostic tools, advanced networking or cloud platforms, and relevant certifications such as ITIL or vendor-specific credentials is typically required. Outstanding problem-solving abilities, leadership, and effective communication skills help you mentor others and manage escalations. These skills are essential for resolving critical incidents efficiently, ensuring customer satisfaction, and driving continuous technical improvement.

What are some common challenges faced by Principal Advanced Support Engineers, and how can they be addressed?

Principal Advanced Support Engineers often encounter complex technical issues that require deep product knowledge and cross-functional collaboration. One common challenge is balancing urgent customer escalations with long-term project work, which requires strong prioritization and time management skills. Additionally, troubleshooting unfamiliar or rare problems may necessitate close teamwork with product development and other engineering teams. Building effective communication channels and continuously updating technical expertise are key strategies for addressing these challenges.

What are Principal Advanced Support Engineers?

Principal Advanced Support Engineers are highly skilled technical professionals who provide expert-level support for complex software or hardware issues. They often serve as the highest escalation point for technical problems that cannot be resolved by lower-level support teams. In addition to troubleshooting, they may also work on optimizing systems, developing solutions for recurring issues, and mentoring junior engineers. Their role requires deep technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

What is the difference between Principal Advanced Support Engineer vs Senior Support Engineer?

AspectPrincipal Advanced Support EngineerSenior Support Engineer
CredentialsTypically requires advanced certifications (e.g., Cisco, Microsoft), extensive experienceRelevant certifications, moderate experience
Work EnvironmentHigh-level technical support, strategic problem-solving, cross-team collaborationCustomer support, troubleshooting, issue resolution
Employer & Industry UsageTech companies, enterprise IT, cloud providersIT service providers, software companies, tech firms
Search & Comparison IntentUnderstanding senior technical roles, career progressionJob responsibilities, qualifications, career path

The Principal Advanced Support Engineer typically holds more advanced certifications and has broader responsibilities, including strategic support and leadership. The Senior Support Engineer focuses on technical troubleshooting and customer support. The principal role often involves guiding teams and handling complex issues, making it a higher-level position within the support hierarchy.

More about Principal Advanced Support Engineer jobs
What job categories do people searching Principal Advanced Support Engineer jobs look for? The top searched job categories for Principal Advanced Support Engineer jobs are:
Principal Advanced Support Engineer jobs near you

Advanced Support Engineer

Fortinet Federal, Inc.

Reston, VA • On-site, Remote

Full-time

Posted 4 days ago

Job description

Job Description
Federal Advanced Support Engineer - Remote
Job Description
As an FFI Advanced Support Engineer, you will be delivering technical support for our US Federal customers. This is a superb opportunity to learn all aspects of Fortinet products in an innovative, fast-paced environment while expanding your knowledge and developing your skills in network security.
Job Responsibilities
• Collection, analysis, and change recommendations of configuration information
• Collection and analysis of customer network information
• Collection and analysis of packet trace information
• Recommend actions based on analysis
• Customer education (gaps in networking, product knowledge etc)
• Reproduction of customer environments on lab equipment
• Follow up technical cases and manage the right expectation until the closure of the cases
• Work closely and provide direct technical email and phone support to FFI customers
• Develop best practice deployment and troubleshooting methodology documentation.
• Analysis of support request, completion of requests for information and documentation
• Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
• Participate in an on-call rotation to support FFI customer outside of business hours
Job Skills Required
• Minimum of two years relevant professional experience preferably in the network industry
• Strong network security and routing experiences
• Scripting and Windows server app experience
• Exceptional customer service orientation and strong communications skills
• Proficient with MS Word, PowerPoint, and Excel
• Asset to have Fortinet NSE 4 or 5, CCNA or CCNP
• US Citizenship is required
Educational Requirements
• Bachelors degree and/or relevant experience
About Fortinet and Fortinet Federal
Fortinet (NASDAQ: FTNT) secures the largest enterprise, service provider, and government organizations around the world. Fortinet empowers its customers with intelligent, seamless protection across the expanding attack surface and the power to take on ever-increasing performance requirements of the borderless network - today and into the future. Only the Fortinet Security Fabric architecture can deliver security without compromise to address the most critical security challenges, whether in networked, application, cloud or mobile environments. Fortinet ranks number one in the most security appliances shipped worldwide and more than 500,000 customers trust Fortinet to protect their businesses.
Fortinet Federal, Inc., a wholly owned, independently managed and operated subsidiary of Fortinet Inc., is dedicated to delivering modernized and secure infrastructure to the U.S. Government. With more than twenty years of experience and frequent industry recognition for engineering excellence, Fortinet Federal provides advanced infrastructure technology to secure U.S. Government systems, devices, and data worldwide.
We are committed to providing reasonable accommodations for all qualified individuals with disabilities. If you require assistance or accommodation due to a disability, please contact us at ffi-hr@fortinetfederal.com
Fortinet Federal is an equal opportunity employer. We value diversity in our company, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, military/veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying

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