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Principal Advanced Support Engineer Jobs (NOW HIRING)

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

Advanced Support & Escalation * Serve as the Level 2+ escalation owner for issues unsolved by ... Partner with engineering to validate fixes and support release readiness Cross-Functional ...

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Principal Advanced Support Engineer information

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$74K

$147.2K

$212.5K

How much do principal advanced support engineer jobs pay per year?

As of Jul 16, 2026, the average yearly pay for principal advanced support engineer in the United States is $147,220.00, according to ZipRecruiter salary data. Most workers in this role earn between $118,500.00 and $173,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Principal Advanced Support Engineer, and why are they important?

To thrive as a Principal Advanced Support Engineer, you need deep expertise in troubleshooting complex technical issues, a solid background in computer science or engineering, and extensive experience with enterprise IT environments. Familiarity with ticketing systems, diagnostic tools, advanced networking or cloud platforms, and relevant certifications such as ITIL or vendor-specific credentials is typically required. Outstanding problem-solving abilities, leadership, and effective communication skills help you mentor others and manage escalations. These skills are essential for resolving critical incidents efficiently, ensuring customer satisfaction, and driving continuous technical improvement.

What are Principal Advanced Support Engineers?

Principal Advanced Support Engineers are highly skilled technical professionals who provide expert-level support for complex software or hardware issues. They often serve as the highest escalation point for technical problems that cannot be resolved by lower-level support teams. In addition to troubleshooting, they may also work on optimizing systems, developing solutions for recurring issues, and mentoring junior engineers. Their role requires deep technical expertise, strong problem-solving skills, and the ability to communicate effectively with both technical and non-technical stakeholders.

What are some common challenges faced by Principal Advanced Support Engineers, and how can they be addressed?

Principal Advanced Support Engineers often encounter complex technical issues that require deep product knowledge and cross-functional collaboration. One common challenge is balancing urgent customer escalations with long-term project work, which requires strong prioritization and time management skills. Additionally, troubleshooting unfamiliar or rare problems may necessitate close teamwork with product development and other engineering teams. Building effective communication channels and continuously updating technical expertise are key strategies for addressing these challenges.

What is the difference between Principal Advanced Support Engineer vs Senior Support Engineer?

AspectPrincipal Advanced Support EngineerSenior Support Engineer
CredentialsTypically requires advanced certifications (e.g., Cisco, Microsoft), extensive experienceRelevant certifications, moderate experience
Work EnvironmentHigh-level technical support, strategic problem-solving, cross-team collaborationCustomer support, troubleshooting, issue resolution
Employer & Industry UsageTech companies, enterprise IT, cloud providersIT service providers, software companies, tech firms
Search & Comparison IntentUnderstanding senior technical roles, career progressionJob responsibilities, qualifications, career path

The Principal Advanced Support Engineer typically holds more advanced certifications and has broader responsibilities, including strategic support and leadership. The Senior Support Engineer focuses on technical troubleshooting and customer support. The principal role often involves guiding teams and handling complex issues, making it a higher-level position within the support hierarchy.

More about Principal Advanced Support Engineer jobs
What job categories do people searching Principal Advanced Support Engineer jobs look for? The top searched job categories for Principal Advanced Support Engineer jobs are:
Infographic showing various Principal Advanced Support Engineer job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 83% Full Time, 14% Part Time, and 2% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $147,220 per year, or $70.8 per hour.
Principal Advanced Packaging Mechanical Engineer

Principal Advanced Packaging Mechanical Engineer

Qorvo, Inc.

Richardson, TX • On-site

Full-time

Posted 7 days ago


Qorvo rating

8.3

Company rating: 8.3 out of 10

Based on 21 frontline employees who took The Breakroom Quiz


Job description

Qorvo (Nasdaq: QRVO) supplies innovative semiconductor solutions that make a better world possible. We combine product and technology leadership, systems-level expertise and global manufacturing scale to quickly solve our customers' most complex technical challenges. Qorvo serves multiple high-growth segments of large global markets, including consumer electronics, smart home/IoT, automotive, EVs, battery-powered appliances, network infrastructure, healthcare and aerospace/defense. Visit www.qorvo.com to learn how our innovative team is helping connect, protect and power our planet.
Qorvo is looking for an experienced Prinicipal Mechanical/Thermal Engineer to join the Defense & Aerospace product development team. The successful candidate will lead mechanical design and analysis efforts of electronics packaging for defense communications, radar and electronic warfare applications.
RESPONSIBILITIES
  • Principal level Mechanical/Thermal Engineer developing next generation microelectronic packaging technology with emphasis on advanced packaging design.
  • Chosen candidate will work closely with select team of IC designers, module designers, process engineers, and CAD tool set specialists to develop products and development tools to move state of the art packaging technology forward
  • Using industry standard design tools:
    • Develop electronic package designs to be used for R&D prototypes and standard products
    • Generate IP to drive forward packaging technology with emphasis on thermal performance and high frequency operation
    • Research and evaluate emerging materials for use in future product offerings
  • Guide package and substrate design decisions that meet performance specifications and yield requirements
  • Supervise and respond to manufacturing issues as they occur
  • Maintain view of packaging technology trends across GaN, GaAs, Digital Si, and Analog Si. Provide inputs to implement these technology trends

QUALIFICATIONS:
  • BSME/MSME degree in Mechanical Engineering or other relevant field with a minimum of 12 years' experience in semiconductor packaging
  • Experience in the design of packaged microelectronic assemblies for the defense, avionics, aerospace, or automotive industries
  • Experience with micro-fluidics within an electronics packaging environment
  • Expert level skill with SolidWorks or similar
  • Expert knowledge of legacy and advanced microelectronic package technologies for commercial, defense, and aerospace markets including materials, manufacturing methods, plating, sealing, and interconnect technologies
  • Experience with microelectronic package assembly processes including die attach, wire bond, flip chip, epoxy dispense, encapsulation, and solder reflow
  • Knowledge of microelectronic inspection tools and equipment including capabilities and limitations. Similar knowledge of failure analysis techniques and equipment
  • Knowledge of reliability calculation methods for semiconductors
  • Understanding of GD&T, ANSI standards and tolerance stack-ups required
  • Demonstrated ability to work with cross-functional teams
  • Excellent verbal communication and interpersonal skills
  • Excellent written communications skills

This position is not eligible for visa sponsorship by the Company.
This position requires work on US Government contracts. Applicants must be a US Person (US citizen, permanent resident, asylee or refugee).
#LI-KR1
MAKE A DIFFERENCE AT QORVO
We are Qorvo. We do more than create innovative RF and Power solutions for the mobile, defense and infrastructure markets - we are a place to innovate and shape the future of wireless communications. It starts with our employees. As a unified global team, we bring a commitment to excellence, growth and a passion for creating what's next. Explore the possibilities with us.
We are an Equal Employment Opportunity (EEO) employer and welcome all qualified applicants. Applicants will receive fair and impartial consideration without regard to any characteristics protected by applicable law, including race, color, religion, sex (as defined by law), national origin, age, military or veteran status, genetic information, or disability.
Qorvo is an E-Verify Employer. For more information, please see the Right to Work and E-Verify Participation posters.

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