Technical Support Engineer Location: Centennial CO Duration: 12 Months Maintain & troubleshoot the DAC Aloha network, DNCS, and Guide platforms - Support all applicable Engineering Projects and ...
Technical Support Engineer Location: Centennial CO Duration: 12 Months Maintain & troubleshoot the DAC Aloha network, DNCS, and Guide platforms - Support all applicable Engineering Projects and ...
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$100K/yr
As the Technical Support Engineer you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organisation and highly technical ...
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Technical Support Engineer
Denver, CO · On-site
$100K/yr
As the Technical Support Engineer you will be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organisation and highly technical ...
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Denver, CO · On-site
About the team The Technical Support Engineer 2 (TSE2), Triage & Discovery is the front line of Alloy's technical support experience. This role is responsible for engaging customers early, clarifying ...
Technical Support Engineer II
Denver, CO · On-site
About the team The Technical Support Engineer 2 (TSE2), Triage & Discovery is the front line of Alloy's technical support experience. This role is responsible for engaging customers early, clarifying ...
About the team The Technical Support Engineer 2 (TSE2), Triage & Discovery is the front line of Alloy's technical support experience. This role is responsible for engaging customers early, clarifying ...
About the team The Technical Support Engineer 2 (TSE2), Triage & Discovery is the front line of Alloy's technical support experience. This role is responsible for engaging customers early, clarifying ...
Technical Support Engineer - Redbook
Denver, CO · On-site
$100K - $130K/yr
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Technical Support Engineer - Redbook
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$100K - $130K/yr
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Technical Support Engineer - Redbook
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... support issues into clear product requirements (PRDs). * Partner with engineering to scope, prioritize, and test new features and improvements. * Handle more technical customer service issues and ...
Technical Support Engineer - Redbook
$100K - $130K/yr
... support issues into clear product requirements (PRDs). * Partner with engineering to scope, prioritize, and test new features and improvements. * Handle more technical customer service issues and ...
Lead escalation calls, when required, to brief stakeholder management on support cases, and assist ... Maintain technical proficiency to enable you to resolve highly complex issues reported by customers ...
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Lead escalation calls, when required, to brief stakeholder management on support cases, and assist ... Maintain technical proficiency to enable you to resolve highly complex issues reported by customers ...
Technical Support Engineer - Level 1 In this role, you will be responsible for working with our customers to understand, document and resolve their service requests. You will have a strong sense of ...
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As a Customer Support Engineer at ONYX Insight, you'll be the primary technical point of contact for customers following the installation and commissioning of our hardware solutions. You'll own ...
As a Customer Support Engineer at ONYX Insight, you'll be the primary technical point of contact for customers following the installation and commissioning of our hardware solutions. You'll own ...
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As a Customer Support Engineer at ONYX Insight, you'll be the primary technical point of contact for customers following the installation and commissioning of our hardware solutions. You'll own ...
Customer Support Engineer - Industrial Hardware, IoT
Broomfield, CO · On-site
$80K - $120K/yr
As a Customer Support Engineer at ONYX Insight, you'll be the primary technical point of contact for customers following the installation and commissioning of our hardware solutions. You'll own ...
Customer Support Engineer - Industrial Hardware, IoT
Broomfield, CO · On-site
$80K - $120K/yr
As a Customer Support Engineer at ONYX Insight, you'll be the primary technical point of contact for customers following the installation and commissioning of our hardware solutions. You'll own ...
Quick apply
Customer Support Engineer - Industrial Hardware, IoT
Broomfield, CO · On-site
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Stone Security is seeking a Support Engineer to provide exceptional technical support and ... System Installation & Configuration: * Assist with the installation, configuration, and support of ...
Stone Security is seeking a Support Engineer to provide exceptional technical support and ... System Installation & Configuration: * Assist with the installation, configuration, and support of ...
Stone - Support Engineer Denver, CO
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Stone Security is seeking a Support Engineer to provide exceptional technical support and ... System Installation & Configuration: * Assist with the installation, configuration, and support of ...
Stone - Support Engineer Denver, CO
Lakewood, CO · On-site
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Within our Federal division , Arista supports critical missions across defense, intelligence, and ... * Assist in developing knowledge base content and best practices tailored to the federal ...
Within our Federal division , Arista supports critical missions across defense, intelligence, and ... * Assist in developing knowledge base content and best practices tailored to the federal ...
Within our Federal division , Arista supports critical missions across defense, intelligence, and ... * Assist in developing knowledge base content and best practices tailored to the federal ...
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At Intellectix, we are on a mission to empower them with innovative technical solutions and drive ... Engage in applicationmonitoring to assist in identifying and addressing application performance or ...
At Intellectix, we are on a mission to empower them with innovative technical solutions and drive ... Engage in applicationmonitoring to assist in identifying and addressing application performance or ...
At Intellectix, we are on a mission to empower them with innovative technical solutions and drive ... Engage in application monitoring to assist in identifying and addressing application performance or ...
At Intellectix, we are on a mission to empower them with innovative technical solutions and drive ... Engage in application monitoring to assist in identifying and addressing application performance or ...
Support Engineer
$65K - $75K/yr
The Support Engineer will provide Tier 2 technical support for broadband, Wi-Fi, set-top box, router, modem, PON, Wi-Fi, and XGS-PON technologies. This role supports customers through phone, email ...
Support Engineer
$65K - $75K/yr
The Support Engineer will provide Tier 2 technical support for broadband, Wi-Fi, set-top box, router, modem, PON, Wi-Fi, and XGS-PON technologies. This role supports customers through phone, email ...
Technical Support Analyst
Denver, CO · On-site
$60K/yr
You will work closely with customers, Customer Success, Product, and Engineering teams to resolve ... Provide technical support to customers via ticketing systems, email, Zoom, and other communication ...
Technical Support Analyst
Denver, CO · On-site
$60K/yr
You will work closely with customers, Customer Success, Product, and Engineering teams to resolve ... Provide technical support to customers via ticketing systems, email, Zoom, and other communication ...
Technical Support Analyst
Denver, CO · On-site
$60K/yr
You will work closely with customers, Customer Success, Product, and Engineering teams to resolve ... Provide technical support to customers via ticketing systems, email, Zoom, and other communication ...
Quick apply
Technical Support Analyst
Denver, CO · On-site
$60K/yr
You will work closely with customers, Customer Success, Product, and Engineering teams to resolve ... Provide technical support to customers via ticketing systems, email, Zoom, and other communication ...
Assistant Technical Support Engineer information
What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?
| Aspect | Assistant Technical Support Engineer | Technical Support Engineer |
|---|---|---|
| Required Credentials | Associate degree or equivalent, certifications like CompTIA A+ | Bachelor's degree often preferred, relevant certifications |
| Work Environment | Entry-level support, supervised tasks, team-based | More independent troubleshooting, client interaction |
| Employer & Industry Usage | IT service providers, tech companies, hardware vendors | Similar industries, often with more complex issues |
The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.
What are the most commonly searched types of Technical Support Engineer jobs in Colorado? The most popular types of Technical Support Engineer jobs in Colorado are:
What cities in Colorado are hiring for Assistant Technical Support Engineer jobs? Cities in Colorado with the most Assistant Technical Support Engineer job openings:
Job description
Company Description
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Technical Support Engineer
Location: Centennial CO
Duration: 12 Months
Job Description:
Maintain & troubleshoot the DAC Aloha network, DNCS, and Guide platforms
- Support all applicable Engineering Projects and training sessions for junior technicians.
- Organizes and performs all scheduled maintenance activities.
- Performs a variety of highly complex analytical duties of Comcast's network including the IP Platform and Video platform.
- Reads and analyzes technical references to obtain knowledge of assigned Engineering Operations topics. Identifies common operational and technical problems standard solutions. Escalates more complex issues to senior engineers.
- Possesses limited responsibility for the CMTS, this is to include troubleshooting CMTS for issues.
- Provides surveillance for the network from the hub to the backbone.
- Monitors VOD run stats. Re-grooms existing channels.
- Uses all available tools to monitor and isolate outages across all video lines.
- Writes and drives action items for post-mortems on network events to ensure follow-up for all break/fix. Follows scripted M&P's for break/fix.
- Acts as local liaison to identify, correlate, communicate, and verify customer impact for nationally managed care team events.
- Provides remote assistance of hardware replacements.
- Acts as the escalation point for advanced services.
- Works towards industry standard certifications and education.
- 2-5 years' experience in Linux and shell scripting are required.
- Perform other duties and responsibilities as assigned.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
Additional Information
For more information, Please contact
Pankhuri Razada
Associate Recruiter
Artech information Systems LLC
360 Mt. Kemble Avenue, Suite 2000 Â Morristown, NJ 07960
973.967.3384
[email protected] om
About Artech
Sourced by ZipRecruiter
Artech is a leading IT staffing and consulting company based in Morristown, NJ, US. Since its foundation in 1992, Artech has mastered in complementing human expertise with technology and business acumen to produce world-class staffing solutions. The company caters to diverse industry sectors, including financial services, healthcare, telecommunication, energy and utilities, supply chain, and retail. It provides IT consulting, project management, professional and staff augmentation, and managed staffing services. Artech's mission is to provide exceptional IT staffing services to its clients by comprehending their business needs and then crafting a customized staffing strategy. Its notable achievement includes being recognized as one of the largest IT staffing companies in the U.S, according to Staffing Industry Analysts (SIA).
Industry
Recruiting and staffing services
Company size
10,000+ Employees
Headquarters location
Morristown, NJ, US
Year founded
1992