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Assistant Technical Support Engineer information
What engineers make $300,000 a year?
What does a technical support assistant do?
What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?
| Aspect | Assistant Technical Support Engineer | Technical Support Engineer |
|---|---|---|
| Required Credentials | Associate degree or equivalent, certifications like CompTIA A+ | Bachelor's degree often preferred, relevant certifications |
| Work Environment | Entry-level support, supervised tasks, team-based | More independent troubleshooting, client interaction |
| Employer & Industry Usage | IT service providers, tech companies, hardware vendors | Similar industries, often with more complex issues |
The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.
What engineer makes $500,000 a year?
Is AI replacing tech support?
Full-time
Medical, Retirement, PTO
Posted 4 days ago
Trane Technologies rating
8.1
Based on 297 frontline employees who took The Breakroom Quiz
114th of 535 rated manufacturers
Job description
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including TraneandThermo King, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.
Learn about our benefits designed for you to Thrive at work and at home.
We boldly go.
Where is the work:
Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.What's in it for you:
A sustainable future demands ongoing digital advancement. Our digital solutions team leads the way in developing next-generation climate technology focused on reducing demand-side energy consumption and emissions. Our team-including BrainBox AI, Nuvolo, and more-combines technical expertise with advanced analytics to create data-driven solutions that add real value for customers, communities, and the planet. Whether you're advancing AI in HVAC or driving analytics for greater efficiency, your ideas will help engineer solutions for stronger communities and a sustainable world.
Trane Technologies is seeking an experienced Lead Technical Support Engineer who will work with SBU's and technical support groups to provide technical support for existing electronic controls.
What you will do:
Assist technical support groups with application questions/issues; resolve incoming, assembly, test or manufacturing issues, identify and correct design issues, and resolve issues with system level components and vendors.
Help identify field issues with hardware or software and work with development teams to drive resolution.
Support chiller customer witness tests and respond to controls questions in requests for quotations from the sales organization.
As necessary travel to job sites to assist technical support groups, and local office field technicians in diagnosing and resolving potential design issues with Trane controls.
Work to develop general support knowledge and skills for a broad range of Trane controls products.
Participate in development projects in transition to production; aid in identifying support/production requirements of new products and opportunities for cost reduction.
Effectively meet the needs of internal and external customers.
What you will bring:
4-Year Bachelor of Science Electrical or Mechanical Engineering, Electrical/Mechanical Engineering Technology, or related degree.
Minimum of 10 years of HVAC related experience.
Thorough understanding of the electric water chiller refrigeration system.
Ability to read and interpret electrical schematics.
Excellent people skills and ability to work with multiple SBU's/vendors
Ability to communicate with others both written and orally. Mobility within the work facility.
Use of Windows PC environment engineering tools.
Use of digital multimeters and oscilloscopes.
Annual Base Salary Range or Hourly Base Pay Range:
$123,721.66 - $173,004.99Compensation Type:
SalaryIncentive Eligible:
YesSales Commission Eligible:
NoDisclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Thrive at work and at home:
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives - WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
Disclaimer: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.
Safety Sensitive Role:
NoThe company designates certain roles as Safety Sensitive. Safety Sensitive roles may require that you pass additional drug screening.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Employment Type: FULL_TIMEWhat Trane Technologies employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Trane Technologies
Sourced by ZipRecruiter
At Trane Technologies and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what's possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Industry
Industrial machinery manufacturing and machinery manufacturing
Company size
10,000+ Employees
Headquarters location
Davidson, NC, US