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Assistant Technical Support Engineer Jobs in Colorado

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

You will work closely with customers, Customer Success, Product, and Engineering teams to resolve ... Provide technical support to customers via ticketing systems, email, Zoom, and other communication ...

All Copy Products

Level 1 Support Engineer

Denver, CO · On-site

All Copy Products is seeking a Tier‑1 IT Support Engineer to provide first‑level technical ... issues • Assist with user account administration, including account creation, permissions ...

Datadog

Federal Support Engineer 3

Denver, CO · Hybrid

The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and ...

Karbon

Senior Support Engineer

Denver, CO

Your work is a mix of deep technical diagnostic, production data operations, and clear cross ... to assist you during the recruitment process, and your journey at Karbon, contact us at people ...

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Scotch

Technical Support - Tier 2

Denver, CO · On-site

$65K - $75K/yr

... Engineering and Product teams to document bugs, reproduce issues, and prioritize fixes * Assist ... in technical support, implementation, IT support, or a similar technical customer-facing role

Computech Corporation

Technical Support

Boulder, CO

$38K - $48K/yr

Assisting with Cisco Unified Communications Equipment Installation - preconfigured equipment only * Assist with Cisco and Aruba Wireless Equipment Installation- preconfigured equipment only

Epiroc

Technical Support Manager

Broomfield, CO · On-site

The Technical Support Manager leads Technical Service, Parts, and Training functions, driving ... Bachelor's degree in Engineering (e.g., Mechanical, Mining, or related field) preferred; equivalent ...

Scotch

Technical Support - Tier 2

Denver, CO · On-site +1

$65K - $75K/yr

Position Overview As a Tier 2 Technical Support Specialist, you'll serve as a senior escalation ... Engineering and Product teams to document bugs, reproduce issues, and prioritize fixes * Assist ...

Amazon

ITS Support Engineer I

Denver, CO

Jul 7, 2026 Are you passionate about solving technical challenges and helping people. Do you thrive ... - Assist with activities to triage and escalate system or network outages to reduce downtime ...

Amazon

ITS Support Engineer I

Denver, CO · On-site

Jul 7, 2026 Are you passionate about solving technical challenges and helping people? Do you thrive ... - Assist with activities to triage and escalate system or network outages to reduce downtime ...

Amazon

ITS Support Engineer I

Denver, CO

Jul 7, 2026 Are you passionate about solving technical challenges and helping people. Do you thrive ... - Assist with activities to triage and escalate system or network outages to reduce downtime ...

Datadog

Federal Support Engineer 3

Denver, CO · On-site

$92K - $134K/yr

The Datadog Federal Support Engineering team is dedicated to serving as highly trusted technical advisors for our Public Sector customers, who operate within some of the most highly regulated and ...

Rezdy

Technical Support Specialist

Denver, CO · On-site

The Technical Support Specialist is responsible for responding to phone calls, support tickets and live chats, to assist our customers with whatever their enquiry may be. This is a hybrid role 3 days ...

Rezdy

Technical Support Specialist

Denver, CO · On-site

The Technical Support Specialist is responsible for responding to phone calls, support tickets and live chats, to assist our customers with whatever their enquiry may be. This is a hybrid role 3 days ...

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Assistant Technical Support Engineer information

What engineers make $300,000 a year?

Senior engineers in fields such as software, petroleum, and aerospace engineering can earn $300,000 or more annually, especially with extensive experience, advanced skills, and leadership roles. High-paying engineering positions often require specialized knowledge, advanced degrees, and sometimes certifications, with compensation influenced by industry, location, and company size.

What does a technical support assistant do?

A technical support assistant helps users troubleshoot hardware and software issues, providing guidance to resolve technical problems. They often use diagnostic tools, document support cases, and communicate solutions clearly, typically working in customer service or IT environments. Strong communication skills and basic knowledge of computer systems are essential for this role.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

What engineer makes $500,000 a year?

Highly experienced engineers in specialized fields such as software engineering, data engineering, or systems architecture can earn $500,000 or more annually, often through a combination of base salary, bonuses, and stock options. These roles typically require advanced skills, extensive experience, and work in high-demand industries or companies with competitive compensation packages.

Is AI replacing tech support?

Assistant Technical Support Engineers use AI tools to assist in troubleshooting and resolving technical issues, but AI is not replacing the role entirely. Human expertise remains essential for complex problems, customer communication, and personalized support, making AI a complement rather than a substitute in tech support environments.
What are the most commonly searched types of Technical Support Engineer jobs in Colorado? The most popular types of Technical Support Engineer jobs in Colorado are:
What cities in Colorado are hiring for Assistant Technical Support Engineer jobs? Cities in Colorado with the most Assistant Technical Support Engineer job openings:
Assistant Technical Support Engineer jobs near you
Technical Support Analyst

Technical Support Analyst

CloudShare

Denver, CO • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted yesterday

Job description

CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments.

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and troubleshooting assistance to customers using CloudShare’s virtual lab and cloud environment platform. You will work closely with customers, Customer Success, Product, and Engineering teams to resolve technical issues, improve the customer experience, and ensure customers get the most value from our platform.

The ideal candidate is proactive, detail-oriented, and passionate about solving technical problems while delivering an exceptional customer experience in a fast-paced SaaS environment.

Responsibilities:
  • Provide technical support to customers via ticketing systems, email, Zoom, and other communication channels.
  • Troubleshoot, investigate, diagnose, and resolve platform, environment, connectivity, and user-related technical issues.
  • Take ownership of customer issues and drive them through resolution in a timely, professional, and customer-focused manner.
  • Collaborate closely with Engineering, Product, Customer Success, and Sales teams to escalate and resolve complex technical cases when needed.
  • Build strong customer relationships by educating customers on platform capabilities, best practices, and product functionality.
  • Monitor customer environments and identify recurring issues, trends, and opportunities for improvement.
  • Maintain accurate documentation of customer interactions, troubleshooting steps, resolutions, and internal knowledge base articles.
  • Support internal processes and contribute to improving support workflows, tools, and overall customer experience.
  • Continuously develop technical knowledge and product expertise to stay up to date with platform updates and new features.
  • Ensure timely communication and updates to customers throughout the support process.
Requirements:
  • Bachelor’s or Master’s degree in Computer Science or a related field.
  • 2+ years of experience in Technical Support, Escalation Engineer or a similar customer-facing technical role.
  • Experience working in a SaaS, cloud, or enterprise software environment.
  • Strong troubleshooting and analytical problem-solving skills.
  • Technical aptitude with the ability to quickly learn new technologies and systems.
  • Proven experience in troubleshooting and configuring networking (routing/DNS), operating systems (Windows/Linux), and virtual machine/hardware configurations in a cloud environment.
  • Ability to prioritize, manage, and escalate customer issues effectively when needed.
  • Excellent written and verbal communication skills in English, with the ability to clearly explain technical solutions to customers.
  • Customer-oriented mindset with a proactive, positive, and service-focused approach.
  • Comfortable working cross-functionally with Customer Success, Product, Engineering, and other internal teams.
  • Experience working with support/ticketing platforms such as Zendesk, Jira, Salesforce, or similar tools — advantage.
  • Highly organized, detail-oriented, and able to work effectively in a fast-paced environment.

Benefits:
We offer a competitive compensation package including:

  • Medical, Dental, Vision benefits
  • 401K
  • Flexible PTO
  • 12 Paid Holidays
  • Hybrid work (3 days in office) with modern downtown Denver location
  • Free Parking
  • Onsite Gym

Compensation Range: $60,000 annual base salary + 10% discretionary annual bonus.