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Assistant Technical Support Engineer Jobs in Colorado

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

You will work closely with customers, Customer Success, Product, and Engineering teams to resolve ... Provide technical support to customers via ticketing systems, email, Zoom, and other communication ...

Scotch

Technical Support - Tier 2

Denver, CO · On-site

$70K/yr

Technical Support Specialist - Tier 2 About Us Scotch is building the next-generation operating ... Engineering and Product teams to document bugs, reproduce issues, and prioritize fixes * Assist ...

Rocky Talkie

Technical Support Specialist

Denver, CO · On-site

$65K - $75K/yr

... * Assist customers in selecting appropriate radio equipment based on operational needs and ... Partner with product and engineering teams on escalated technical issues, customer feedback, and ...

Fivetran

Customer Support Engineer

Denver, CO · Hybrid

At Fivetran, our Customer Support Engineers (CSEs) take on exciting technical challenges while partnering with internal and external stakeholders to drive issues to a timely resolution. As a Support ...

Scotch

Technical Support - Tier 2

Denver, CO

$70K/yr

Technical Support Specialist - Tier 2 About Us Scotch is building the next-generation operating ... Engineering and Product teams to document bugs, reproduce issues, and prioritize fixes * Assist ...

Computech Corporation

Technical Support

Boulder, CO

$38K - $48K/yr

Assisting with Cisco Unified Communications Equipment Installation - preconfigured equipment only * Assist with Cisco and Aruba Wireless Equipment Installation- preconfigured equipment only

Amazon

ITS Support Engineer I

Denver, CO

Jun 12, 2026 Are you passionate about solving technical challenges and helping people. Do you ... - Assist with activities to triage and escalate system or network outages to reduce downtime ...

Amazon

ITS Support Engineer I

Denver, CO · On-site

Jun 12, 2026 Are you passionate about solving technical challenges and helping people? Do you ... - Assist with activities to triage and escalate system or network outages to reduce downtime ...

Amazon

ITS Support Engineer I

Denver, CO · On-site

Jun 12, 2026 Are you passionate about solving technical challenges and helping people. Do you ... - Assist with activities to triage and escalate system or network outages to reduce downtime ...

TestHiring

Technical Support Analyst

Denver, CO · Remote

Collaborate with engineering and IT teams to escalate and resolve complex technical issues ... Proven experience in technical support, IT helpdesk, or related roles. Strong problem-solving ...

ALLO Fiber

Technical Support Specialist

Greeley, CO · On-site

As a Technical Support Specialist, you'll be a trusted guide, helping customers resolve technical ... Excellent communication skills, with the ability to assist customers of all technical skill levels ...

Rezdy

Technical Support Specialist

Denver, CO · On-site

The Technical Support Specialist is responsible for responding to phone calls, support tickets and live chats, to assist our customers with whatever their enquiry may be. This is a hybrid role 3 days ...

Rezdy

Technical Support Specialist

Denver, CO · On-site

The Technical Support Specialist is responsible for responding to phone calls, support tickets and live chats, to assist our customers with whatever their enquiry may be. This is a hybrid role 3 days ...

PDW

IT Support Engineer II

Denver, CO · On-site

They are seeking an IT Support Engineer II to provide reliable end-user support and contribute to ... Required : • 3+ years enterprise technical support experience. • Expert Windows/macOS ...

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Assistant Technical Support Engineer information

How much is the salary of a technical support engineer?

The salary of a technical support engineer typically ranges from $45,000 to $70,000 annually, depending on experience, location, and certifications. Entry-level positions may start lower, while experienced engineers with specialized skills can earn higher salaries.

What does a technical support assistant do?

A technical support assistant helps users troubleshoot hardware and software issues, providing guidance to resolve technical problems. They often use diagnostic tools, document issues, and communicate solutions clearly, typically working in customer service or IT support environments. Strong communication skills and basic technical knowledge are essential for this role.

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

What engineers make $500,000?

Senior engineers in fields such as software, electrical, or petroleum engineering can earn $500,000 or more annually, especially with extensive experience, specialized skills, and leadership roles. High compensation often includes bonuses, stock options, or profit sharing, particularly in technology or energy sectors.

Is AI replacing tech support?

Assistant Technical Support Engineers use their technical knowledge and problem-solving skills to assist users with hardware and software issues. While AI tools can automate routine tasks and provide initial troubleshooting, human support remains essential for complex problems, personalized assistance, and customer communication. AI is seen as a complement rather than a complete replacement in tech support roles.
What are the most commonly searched types of Technical Support Engineer jobs in Colorado? The most popular types of Technical Support Engineer jobs in Colorado are:
What cities in Colorado are hiring for Assistant Technical Support Engineer jobs? Cities in Colorado with the most Assistant Technical Support Engineer job openings:
Assistant Technical Support Engineer jobs near you
Technical Support Analyst

Technical Support Analyst

CloudShare

Denver, CO • On-site

$60K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 7 days ago

Job description

CloudShare is a fast-growing AI-first SaaS company delivering virtual hands-on labs that help organizations drive customer acquisition, product adoption, skill development, and retention through realistic software experiences. Trusted by hundreds of enterprise organizations, CloudShare enables customers to deliver demos, training, POCs, onboarding, and certifications through secure, scalable virtual environments.

We are looking for a customer-focused and technically skilled Technical Support Analyst to join our growing global team. In this role, you will provide high-quality technical support and troubleshooting assistance to customers using CloudShare’s virtual lab and cloud environment platform. You will work closely with customers, Customer Success, Product, and Engineering teams to resolve technical issues, improve the customer experience, and ensure customers get the most value from our platform.

The ideal candidate is proactive, detail-oriented, and passionate about solving technical problems while delivering an exceptional customer experience in a fast-paced SaaS environment.

Responsibilities:
  • Provide technical support to customers via ticketing systems, email, Zoom, and other communication channels.
  • Troubleshoot, investigate, diagnose, and resolve platform, environment, connectivity, and user-related technical issues.
  • Take ownership of customer issues and drive them through resolution in a timely, professional, and customer-focused manner.
  • Collaborate closely with Engineering, Product, Customer Success, and Sales teams to escalate and resolve complex technical cases when needed.
  • Build strong customer relationships by educating customers on platform capabilities, best practices, and product functionality.
  • Monitor customer environments and identify recurring issues, trends, and opportunities for improvement.
  • Maintain accurate documentation of customer interactions, troubleshooting steps, resolutions, and internal knowledge base articles.
  • Support internal processes and contribute to improving support workflows, tools, and overall customer experience.
  • Continuously develop technical knowledge and product expertise to stay up to date with platform updates and new features.
  • Ensure timely communication and updates to customers throughout the support process.
Requirements:
  • Bachelor’s or Master’s degree in Computer Science or a related field.
  • 2+ years of experience in Technical Support, Escalation Engineer or a similar customer-facing technical role.
  • Experience working in a SaaS, cloud, or enterprise software environment.
  • Strong troubleshooting and analytical problem-solving skills.
  • Technical aptitude with the ability to quickly learn new technologies and systems.
  • Proven experience in troubleshooting and configuring networking (routing/DNS), operating systems (Windows/Linux), and virtual machine/hardware configurations in a cloud environment.
  • Ability to prioritize, manage, and escalate customer issues effectively when needed.
  • Excellent written and verbal communication skills in English, with the ability to clearly explain technical solutions to customers.
  • Customer-oriented mindset with a proactive, positive, and service-focused approach.
  • Comfortable working cross-functionally with Customer Success, Product, Engineering, and other internal teams.
  • Experience working with support/ticketing platforms such as Zendesk, Jira, Salesforce, or similar tools — advantage.
  • Highly organized, detail-oriented, and able to work effectively in a fast-paced environment.

Benefits:
We offer a competitive compensation package including:

  • Medical, Dental, Vision benefits
  • 401K
  • Flexible PTO
  • 12 Paid Holidays
  • Hybrid work (3 days in office) with modern downtown Denver location
  • Free Parking
  • Onsite Gym

Compensation Range: $60,000 annual base salary + 10% discretionary annual bonus.