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Assistant Technical Support Engineer Jobs in Colorado

Quantum US

Eng- SW Tech Spec I

Centennial, CO

Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro ...

Quantum

Eng- SW Tech Spec I

Centennial, CO · On-site

Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro ...

Quantum US

Eng- SW Tech Spec I

Centennial, CO · On-site

$60 - $85/hr

Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro ...

Quantum

Eng- SW Tech Spec I

Centennial, CO · On-site

$60 - $90/hr

Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro ...

Quantum

Eng- SW Tech Spec I

Centennial, CO · On-site

Technical Support Engineer: Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

You will work closely with customers, Customer Success, Product, and Engineering teams to resolve ... Provide technical support to customers via ticketing systems, email, Zoom, and other communication ...

CloudShare

Technical Support Analyst

Denver, CO · On-site

$60K/yr

You will work closely with customers, Customer Success, Product, and Engineering teams to resolve ... Provide technical support to customers via ticketing systems, email, Zoom, and other communication ...

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All JobsTechnical Support Engineer JobsAssistant Technical Support Engineer JobsAssistant Technical Support Engineer Jobs in Colorado

Assistant Technical Support Engineer information

What is the difference between Assistant Technical Support Engineer vs Technical Support Engineer?

AspectAssistant Technical Support EngineerTechnical Support Engineer
Required CredentialsAssociate degree or equivalent, certifications like CompTIA A+Bachelor's degree often preferred, relevant certifications
Work EnvironmentEntry-level support, supervised tasks, team-basedMore independent troubleshooting, client interaction
Employer & Industry UsageIT service providers, tech companies, hardware vendorsSimilar industries, often with more complex issues

The Assistant Technical Support Engineer typically handles basic support tasks under supervision, focusing on learning and assisting. In contrast, the Technical Support Engineer manages more complex issues independently, providing advanced solutions. Both roles are essential in tech support teams, with the assistant role serving as a stepping stone to the more experienced technical support engineer position.

How much is the salary of an assistant technical support engineer?

The salary of an assistant technical support engineer typically ranges from $40,000 to $60,000 annually, depending on experience, location, and the industry. Entry-level positions may start lower, while those with certifications or specialized skills can earn higher wages.

What does an assistant technical support engineer do?

An assistant technical support engineer provides technical assistance to customers or internal teams by troubleshooting hardware, software, and network issues. They often use diagnostic tools, document problems, and escalate complex cases to senior engineers, supporting the overall technical operations and gaining experience in IT support environments.

What are the most commonly searched types of Technical Support Engineer jobs in Colorado?

The most popular types of Technical Support Engineer jobs in Colorado are:

What cities in Colorado are hiring for Assistant Technical Support Engineer jobs?

Cities in Colorado with the most Assistant Technical Support Engineer job openings:

Assistant Technical Support Engineer jobs near you

Technical Support Engineer 2, Premier - Denver

Visa Hunt

Denver, CO • On-site

$81 - $119/hr

Other

Posted 4 days ago

Key responsibilities

  • Respond to client requests via phone, chat, and tickets while educating clients on the platform.

  • Develop relationships with Premier Customers and understand their environment.

  • Reproduce issues, work with integrations, and build documentation and knowledge articles.

Job description

We are Datadog's in-house product experts. The Technical Solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. Premier Support Engineers (PSEs) are primarily focused on assisting prospects and customers with any technical questions about Datadog. PSEs engage with Datadog’s Premier Customers via standard technical support channels, but are also involved with cadence calls, demos/presentations, conferences, and various side projects. You will work directly with Datadog’s Premier Customer base, and will be immersed in a fast-paced environment where you will be challenged, but will also immediately witness your contributions to Datadog and to our customers.

What You'll Do
  • Respond to client requests (phone / chat / tickets) on our fast paced team while continuing to educate our clients on the use of the platform
  • Develop relationships with our Premier Customers, working hand-in-hand to truly know their distinct environment
  • Reproduce issues and dive into the 600+ integrations that Datadog works with
  • Build out documentation and knowledge based articles for a variety of technology
  • Drive product conversations based on needs and problems learned during client interactions
  • Participate in routine health check meetings with Premier Customers
  • Work from a Datadog office 3 - 5 days per week
Who You Are
  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • A decision maker but know when the decision should be escalated
  • Have been in a Premium/Enterprise technical support role previously
  • Knowledgeable of current infrastructure and monitoring solutions and technologies
  • Able to work a rotating schedule that requires weekend availability
Benefits and Growth
  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Salary: $81,000 — $119,000 USD.

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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