About Genesis Recruiting
Sourced by ZipRecruiter
Industry
Recruiting and staffing services
Company size
11 - 50 Employees
Headquarters location
Chicago, IL, US
Year founded
1993
Job description
The Program Manager will oversee the full performance and day-to-day operations of the New City program, ensuring high-quality service delivery, operational efficiency, regulatory compliance, and strong staff accountability. This role is responsible for managing team performance, supporting staff development, monitoring client and family satisfaction, and ensuring services are delivered in a timely, organized, and professional manner. The Program Manager will work closely with leadership to strengthen workflows, resolve operational challenges, maintain documentation standards, and ensure program goals are consistently achieved.
The ideal candidate is highly organized, proactive, solutions-oriented, and capable of balancing leadership, communication, and operational oversight in a fast-paced environment. Strong family communication is essential, including responsiveness, professionalism, and the ability to build trust with caregivers and referral sources. The Program Manager will also play a key role in maintaining a positive team culture, improving systems, and driving overall program growth and stability.
genesisrecruiting.com
Frequently asked questions
Q: What skills or qualities help someone succeed as a Program Manager?
A: To succeed as a Program Manager, key technical skills include proficiency in project management methodologies (e.g., Agile, Waterfall), experience with project management tools (e.g., Asana, Jira), and knowledge of data analysis and reporting. Soft skills such as strong communication, leadership, and problem-solving abilities, as well as emotional intelligence and adaptability, are also crucial for effective program management. By combining these technical and soft skills, Program Managers can successfully lead cross-functional teams, drive project outcomes, and foster a collaborative work environment that supports career growth and effectiveness in the role.
Q: What is the career path for a Program Manager?
A: A Program Manager's typical career progression involves starting as a Project Coordinator or Assistant Program Manager, where they gain hands-on experience in project planning, execution, and delivery. As they advance to mid-level roles, such as Program Manager or Senior Program Manager, they develop expertise in program strategy, team leadership, and stakeholder management, with opportunities to develop skills in areas like Agile methodologies, project management tools, and business acumen. Ultimately, senior Program Managers can transition into executive roles, such as Director of Program Management or Portfolio Manager, or pursue careers in related fields like business development, product management, or consulting.
