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Ticket Operations Jobs (NOW HIRING)

New York Racing Association

$84K - $90K/yr

Senior Associate Manager, Ticket Operations Apply now Job no: 493569 Work type: Regular Full Time Location: Belmont Park (Elmont) Categories: Customer Service, Ticket Sales Title: Senior Associate ...

AEG

Ticket Operations Supervisor

Detroit, MI · On-site

Ticket Operations Supervisor Location: Detroit, MI About Detroit City FC Detroit City FC (DCFC) is a progressive, community-driven professional soccer club that embodies the spirit of Detroit ...

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How much do ticket operations jobs pay per hour?

As of May 30, 2026, the average hourly pay for ticket operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What is a Ticket Operations job?

A Ticket Operations job involves managing the sale, distribution, and organization of tickets for events, venues, or organizations. Responsibilities typically include overseeing ticketing systems, handling customer inquiries, ensuring smooth event admissions, and reconciling sales reports. Professionals in this role work closely with sales, marketing, and customer service teams to maximize attendance and revenue while providing a seamless ticketing experience. Strong attention to detail, problem-solving skills, and knowledge of ticketing software are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Ticket Operations position, and why are they important?

To thrive in Ticket Operations, you need strong organizational skills, attention to detail, and experience in event ticketing or a related administrative field. Familiarity with ticketing software platforms like Ticketmaster, Salesforce, Tessitura, or other box office systems is often required, along with proficiency in Microsoft Office. Excellent communication, customer service orientation, and the ability to problem-solve under pressure are valuable soft skills. These skills ensure efficient ticket management, a positive guest experience, and smooth coordination between operational and sales teams during events.

What are the typical daily responsibilities of someone working in Ticket Operations?

In Ticket Operations, your day-to-day duties typically include processing ticket orders, managing seating assignments, handling ticket sales inquiries, and resolving customer issues or discrepancies. You will often coordinate with other departments like marketing, box office staff, and event management to ensure accurate ticket inventory and seamless event access for guests. Maintaining accurate records and preparing reports related to sales and attendance are also common tasks. The role requires multitasking and strong attention to detail to ensure a successful event experience for both attendees and organizers.
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Ticket Operations jobs near you
Assistant Director / Ticket Operations

Assistant Director / Ticket Operations

Virginia Tech

Blacksburg, VA • On-site

Other

Posted 13 days ago

Virginia Tech rating

7.7

Company rating: 7.7 out of 10

Based on 64 frontline employees who took The Breakroom Quiz

210th of 529 rated colleges and universities

Job description

Assistant Director / Ticket Operations

Apply now Back to search results Job no: 535639
Work type: Administrative & Professional
Senior management: President
Department: Athletic Department
Location: Blacksburg, Virginia
Categories: Other

Job Description

The Virginia Tech Department of Athletics embraces the core values of Integrity, Service, Honor, Excellence, and Strong Together. Guided by our motto, Ut Prosim (That I May Serve), we are committed to fostering a culture that accepts, affirms, and values all individuals and their unique contributions to the department, university, and broader community.

The Assistant Director for Ticket Operations plays a key role in the Ticket Operations unit, helping deliver a seamless sales and gameday experience, superior customer support, and strong financial integrity. This position is responsible for daily ticket office functions, supervising part-time staff, managing events, and providing exceptional service to fans and stakeholders while ensuring compliance with university, NCAA, and conference policies. This position reports to the Assistant AD / Ticket Operations.

Required Qualifications

Bachelor's degree with relevant experience in a related field, or a master's degree.
Experience working in ticket operations or similar fast-paced customer service environment.
Functional knowledge of Paciolan ticketing software or similar platform.
Proficiency with Microsoft Office applications (Excel, Access).
Demonstrated customer service management experience.

Preferred Qualifications

Relevant supervisory experience in a customer service setting.
Ability to work independently and meet deadlines in a high-volume environment.
Working knowledge of NCAA rules regarding complimentary ticketing.
Familiarity with Virginia Tech Athletics facilities.

Pay Band

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Overtime Status

Exempt: Not eligible for overtime

Appointment Type

Restricted

Salary Information

Up to $45,000

Hours per week

40+. Nights and weekends as needed.

Review Date

3/22/2026

Additional Information

SEE MORE ABOUT WORKING IN VT ATHLETICS AT HTTPS://BEAHOKIE.COM/EMPLOYEE/ 

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually.

Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance.  These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.

Virginia Tech does not discriminate against employees, students, or applicants on the basis of age, color, disability, sex (including pregnancy), gender, gender identity, gender expression, genetic information, ethnicity or national origin, political affiliation, race, religion, sexual orientation, or military status, or otherwise discriminate against employees or applicants who inquire about, discuss, or disclose their compensation or the compensation of other employees or applicants, or on any other basis protected by law.

If you are an individual with a disability and desire an accommodation, please contact Stuart Cochran at stuart@vt.edu during regular business hours at least 10 business days prior to the event.

Advertised: March 18, 2026
Applications close:

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About Virginia Tech

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Virginia Tech, guided by its motto "Ut Prosim" (That I May Serve), embraces a hands-on, interdisciplinary approach to educate scholars as leaders and problem-solvers. As a comprehensive land-grant institution, it enriches the quality of life in Virginia and worldwide, fostering an inclusive community focused on knowledge, discovery, and creativity. With over 280 majors, the university serves a diverse student body of more than 36,000 across undergraduate, graduate, and professional programs. Virginia Tech's presence extends throughout Virginia, including campuses in Northern Virginia, Roanoke, Newport News, and Richmond, along with multiple Extension offices and research centers. As a prominent global research institution, it conducts over $500 million in research annually.

Industry

Colleges, universities, and professional schools

Company size

5,001 - 10,000 Employees

Headquarters location

Blacksburg, VA, US

Year founded

1872

Social media

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