Ticket Operations Jobs (NOW HIRING)

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Closing Date:

06/20/2026
Type of Position:Athletics Event ServicesNo
Job Type:Fixed Duration of Project/Grant (Fixed Term)Day Shift (United States of America)No
Institution Name: University of Arkansas, Fayetteville

Founded in 1871, the University of Arkansas is a land grant institution, classified by the Carnegie Foundation among the nation's top 2 percent of universities with the highest level of research activity. The University of Arkansas works to advance the state and build a better world through education, research, and outreach by providing transformational opportunities and skills, fostering a welcoming climate, and nurturing creativity, discovery, and the spread of new ideas and innovations.
The University of Arkansas campus is located in Fayetteville, a welcoming community ranked as one of the best places to live in the U.S. The growing region surrounding Fayetteville is home to numerous Fortune 500 companies and one of the nation's strongest economies. Northwest Arkansas is also quickly gaining a national reputation for its focus on the arts and overall quality of life.
As an employer, the University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance. The benefits package includes university contributions to health, dental, life and disability insurance, tuition waivers for employees and their families, 12 official holidays, immediate leave accrual, and a choice of retirement programs with university contributions ranging from 5 to 10% of employee salary.
Below you will find the details for the position including any supplementary documentation and questions, you should review before applying for the opening.
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For general application assistance or if you have questions about a job posting, please contact Human Resources at 479.575.5351.

Department:Ticket Operations and Saleshttps://arkansasrazorbacks.com/
https://www.youtube.com/watch?v=j9ihImu88OQ&t=9s
Summary of Job Duties:The Assistant Director of Ticket Operations is responsible for managing ticket operations for assigned sports, including event setup, season and item builds, ticket sales and distribution, reporting, and game day operations. This position serves as the primary ticket office liaison for Baseball and additional sports as assigned, ensuring accurate ticketing system management, efficient event execution, and exceptional customer service. The Assistant Director also oversees the recruitment, training, and supervision of part-time student ticket staff while supporting the overall mission of the Athletics Ticket Office.
This position is designated as weather/event essential. Regular, reliable, and non-disruptive attendance is an essential job duty, as is the ability to create and maintain collegial, harmonious working relationships with others.
Qualifications:

Minimum Qualifications:

• Bachelor's degree from an accredited institution of higher education

• At least one year of ticket operations experience in collegiate athletics, professional sports, entertainment venues, or a related industry

• Experience providing customer service and resolving ticketing-related inquiries and issues

Preferred Qualifications:

• Master's degree from an accredited institution of higher education

• Experience utilizing Paciolan or similar ticketing platforms for event builds, inventory management, ticket sales, and reporting

• Experience with Salesforce, ARMS, eQuery, or similar CRM and donor management systems

• Experience working in Division I collegiate athletics, professional sports, or a live-event venue environment

• Experience hiring, training, scheduling, and supervising part-time, student, or temporary staff

Knowledge, Skills, & Abilities:

• Knowledge of and compliance with specific NCAA, SEC, and institution rules that relate to this position

• Excellent written and verbal communication skills with the ability to effectively communicate operational objectives and procedures to internal and external stakeholders

• Proven ability to balance multiple projects simultaneously while meeting tight deadlines

• Ability to work and interact with staff, faculty, and student-athletes

• Ability to work extended hours, holidays, and weekends as needed

• Ability to travel to away sporting events as needed

Additional Information:

Commensurate with education and experienceCover Letter/Letter of Application, List of three Professional References (name, email, business title), ResumeProof of Veteran StatusJarred Witt, HR Coordinator - Athletics, jarredw@uark.edu

All application materials must be uploaded to the University of Arkansas System Career Sitehttps://uasys.wd5.myworkdayjobs.com/UASYS

Please do not send to listed recruitment contact.

Special Instructions to Applicants:

Pre-employment Screening Requirements:Criminal Background Check, Financial Credit Check, Sex Offender Registry

The University of Arkansas is committed to providing a safe campus community. We conduct background checks for applicants being considered for employment. Background checks include a criminal background check and a sex offender registry check. For certain positions, there may also be a financial (credit) background check, a Motor Vehicle Registry (MVR) check, and/or drug screening. Required checks are identified in the position listing. A criminal conviction or arrest pending adjudication or adverse financial history information alone shall not disqualify an applicant in the absence of a relationship to the requirements of the position. Background check information will be used in a confidential, non-discriminatory manner consistent with state and federal law.

The University of Arkansas seeks to attract, develop and retain high quality faculty, staff and administrators that consistently display practices and behaviors to advance a culture that embeds equal opportunity, educational excellence and unparalleled access for all.

The University of Arkansas is an equal opportunity institution. The University does not discriminate in its education programs or activities (including in admission and employment) on the basis of any category or status protected by law, including age, race, color, national origin, disability, religion, protected veteran status, military service, genetic information, sex, sexual preference, or pregnancy. Questions or concerns about the application of Title IX, which prohibits discrimination on the basis of sex, may be sent to the University's Title IX Coordinator and to the U.S. Department of Education Office for Civil Rights.

Persons must have proof of legal authority to work in the United States on the first day of employment.

All Application information is subject to public disclosure under the Arkansas Freedom of Information Act.

Constant Physical Activity:N/A
Frequent Physical Activity:Manipulate items with fingers, including keyboarding
Occasional Physical Activity:Talking
Benefits Eligible:Yes