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Ticket Operations Jobs (NOW HIRING)

AEG

Ticket Operations Manager

Kannapolis, NC · On-site

Through the development, management, and implementation of ticket sales strategies, the Ticket Operations Manager will play a critical role in the long-term success of the franchise. Ideal candidates ...

NCSU

Ticket Office Operations Assistant

Raleigh, NC · On-site

Ticket operations include the following sports: football, men's and women's basketball, volleyball, baseball, softball, wrestling, and gymnastics. Ticket Office employees will be responsible for ...

AEG

Ticket Operations- Internship

Irvine, CA · On-site

$16.25 - $21.25/hr

Works closely with Director of Ticket Operations & Data Analytics and the Assistant Director of Ticket Operations * Provide the highest level of service, ensuring all issues are resolved in an ...

AEG

Coordinator, Ticket Operations

Saint Louis, MO · On-site

Stifel Theatre is seeking a very organized, customer-focused Ticket Operations Coordinator to oversee all aspects of ticketing operations for concerts, comedy shows, Broadway productions, special ...

AEG

Manager, Ticket Operations & CRM

Tulsa, OK · On-site

The Manager, Ticket Operations & CRM will be responsible for all aspects of ticket operations for FC Tulsa and managing processes to translate ticket data to usable ticket sales information via ...

AEG

Ticket Operations Manager

VA · On-site

We are seeking a detail-oriented, operations-focused professional to manage Ticket Operations for the Cosmic Baseball national tour. This new role requires becoming an expert of our ticketing system ...

AEG

Ticket Sales & Service Manager

Columbia, SC · On-site

Director of Ticketing Operations Position Summary: The Ticket Sales & Service Manager is responsible for selling season ticket memberships, partial plans, and group tickets through cold calling to ...

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Ticket Operations information

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How much do ticket operations jobs pay per hour?

As of Sep 11, 2026, the average hourly pay for ticket operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What is a ticket operations?

A Ticket Operations job involves managing the sale, distribution, and organization of tickets for events, venues, or organizations. Responsibilities typically include overseeing ticketing systems, handling customer inquiries, ensuring smooth event admissions, and reconciling sales reports. Professionals in this role work closely with sales, marketing, and customer service teams to maximize attendance and revenue while providing a seamless ticketing experience. Strong attention to detail, problem-solving skills, and knowledge of ticketing software are essential for success in this role.

What are the typical daily responsibilities of someone working in ticket operations?

In Ticket Operations, your day-to-day duties typically include processing ticket orders, managing seating assignments, handling ticket sales inquiries, and resolving customer issues or discrepancies. You will often coordinate with other departments like marketing, box office staff, and event management to ensure accurate ticket inventory and seamless event access for guests. Maintaining accurate records and preparing reports related to sales and attendance are also common tasks. The role requires multitasking and strong attention to detail to ensure a successful event experience for both attendees and organizers.

What are the key skills and qualifications needed to thrive in ticket operations, and why are they important?

To thrive in Ticket Operations, you need strong organizational skills, attention to detail, and experience in event ticketing or a related administrative field. Familiarity with ticketing software platforms like Ticketmaster, Salesforce, Tessitura, or other box office systems is often required, along with proficiency in Microsoft Office. Excellent communication, customer service orientation, and the ability to problem-solve under pressure are valuable soft skills. These skills ensure efficient ticket management, a positive guest experience, and smooth coordination between operational and sales teams during events.

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Ticket Operations jobs near you
Infographic showing various Ticket Operations job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, 1% Temporary, 1% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

Ticket Operations Manager

Kannapolis, NC • On-site

AEG
Recruiting and Staffing Services • 51 - 200 employees
Learn more about AEGexternal

Full-time

Medical, Dental, Vision

Re-posted 2 days ago

Job description

OVERVIEW:The Lexington Legends are a member of the Atlantic League of Professional Baseball. The organization is assembling a Front Office that is driven to succeed and establish the Legends as a model franchise for minor league baseball.
Through the development, management, and implementation of ticket sales strategies, the Ticket Operations Manager will play a critical role in the long-term success of the franchise. Ideal candidates will have a focus towards customer service and salesmanship, while naturally applying core values of imagination, enthusiasm, and self-confidence.
JOB TYPE:
  • Full-Time / Salary & Benefits (Medical/Dental/Vision Coverage)
  • April-September: Flexibility to work additional game nights and weekends beyond normal business hours.
  • October-March: Normal business hours with supplemental engagement at community and special events.

RESPONSIBILITIES:
  • Oversee all aspects of the team's ticketing platform including venue and event creation, online sales, advanced reporting, ticket delivery and scanner management
  • Develop forecasting models to help determine probable outcomes for attendance, season ticket utilization, ticket pricing, and ticket buyer retention
  • Assist with the development of season, group, hospitality and individual ticket pricing, packages and contracts through market research, analysis, and previous year metrics
  • Manage all day-to-day operations of the Ticket Office, including inbound sales, cash handling procedures, ticket fulfillment, and customer inquiries
  • Hire, train, schedule, and supervise all part-time staffing for the Ticket Office
  • Anticipate and resolve fan complaints, requests, and inquiries, ensuring that each fan interaction results in increased loyalty to the team
  • Reconcile daily ticketing revenue and produce accurate financial reports for the Director of Finance
  • Establish and implement procedures for monthly and annual season ticket invoicing
  • Facilitate the production and ordering of all ticket stock including season, suite, and individual game tickets
  • Pioneer events and campaigns that aim to strengthen fan relationships while building an unprecedented reputation throughout the community
  • Foster teamwork, morale, motivation, and open communication within sales, fan relations, and game day employees
  • Contribute to the overall sales of season and group tickets through lead generation, cold calls, and client referrals. This includes daily outbound phone calls and setting up face-to-face meetings with current and prospective clients.
  • Other team-related duties as directed by the General Manager and Assistant General Manager

QUALIFICATIONS:
  • Required - Minimum (3) years experience within ticket sales, operations, and management
  • Bachelor's Degree in a related field from an accredited university or college
    PHYSICAL DEMANDS & WORK ENVIRONMENT:
  • Required to work long hours standing and walking around
  • Sitting, reaching with arms and hands, climbing, balancing, stooping, bending, lifting, pushing, pulling, kneeling, and/or crouching are all part of this position

Temerity Baseball is an equal opportunity employer and North Carolina is an employment at will state. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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