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Ticket Operations Jobs (NOW HIRING)

AEG

Manager, Ticket Operations & CRM

Tulsa, OK · On-site

The Manager, Ticket Operations & CRM will be responsible for all aspects of ticket operations for FC Tulsa and managing processes to translate ticket data to usable ticket sales information via ...

AEG

Intern, Ticket Operations- Kane County Cougars

Geneva, IL · On-site

$15 - $19.50/hr

The Ticket Operations Intern will support the ticketing needs of all customers by delivering excellent customer service during game days and regular business hours. This role assists with phone and ...

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How much do ticket operations jobs pay per hour?

As of Jun 21, 2026, the average hourly pay for ticket operations in the United States is $24.15, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $27.64 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Ticket Operations position, and why are they important?

To thrive in Ticket Operations, you need strong organizational skills, attention to detail, and experience in event ticketing or a related administrative field. Familiarity with ticketing software platforms like Ticketmaster, Salesforce, Tessitura, or other box office systems is often required, along with proficiency in Microsoft Office. Excellent communication, customer service orientation, and the ability to problem-solve under pressure are valuable soft skills. These skills ensure efficient ticket management, a positive guest experience, and smooth coordination between operational and sales teams during events.

What are the typical daily responsibilities of someone working in Ticket Operations?

In Ticket Operations, your day-to-day duties typically include processing ticket orders, managing seating assignments, handling ticket sales inquiries, and resolving customer issues or discrepancies. You will often coordinate with other departments like marketing, box office staff, and event management to ensure accurate ticket inventory and seamless event access for guests. Maintaining accurate records and preparing reports related to sales and attendance are also common tasks. The role requires multitasking and strong attention to detail to ensure a successful event experience for both attendees and organizers.

What is a Ticket Operations job?

A Ticket Operations job involves managing the sale, distribution, and organization of tickets for events, venues, or organizations. Responsibilities typically include overseeing ticketing systems, handling customer inquiries, ensuring smooth event admissions, and reconciling sales reports. Professionals in this role work closely with sales, marketing, and customer service teams to maximize attendance and revenue while providing a seamless ticketing experience. Strong attention to detail, problem-solving skills, and knowledge of ticketing software are essential for success in this role.

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What cities are hiring for Ticket Operations jobs? Cities with the most Ticket Operations job openings:
What are the most commonly searched types of Ticket Operations jobs? The most popular types of Ticket Operations jobs are:
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Ticket Operations jobs near you
Infographic showing various Ticket Operations job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 3% Internship, 42% Full Time, 14% Part Time, 32% Contract, and 8% Nights. Highlights an 95% Physical, 2% Hybrid, and 3% Remote job distribution, with an average salary of $50,239 per year, or $24.2 per hour.

Manager, Ticket Operations & CRM

AEG

Tulsa, OK • On-site

Part-time

Posted 19 days ago

Job description

The Manager, Ticket Operations & CRM will be responsible for all aspects of ticket operations for FC Tulsa and managing processes to translate ticket data to usable ticket sales information via Hubspot CRM. The position requires a highly tech savvy, organized and detail-oriented professional who oversees the execution of FCT ticket operations and efficiently and effectively supports ticket transactions and the customer ticket purchasing experience. The role is responsible for overseeing administrative, technical, and customer service duties, ensuring excellent, efficient, and professional ticketing and sales services to all guests.
About FC Tulsa
FC Tulsa is Oklahoma's professional soccer club competing in the USL Championship. We are committed to growing the beautiful game in our community through excellence on the field and exceptional experiences in the stands.
Our culture is driven by five core values:
1. Passion for Tulsa - We proudly represent our city and its people.
2. Growth Mindset - We embrace challenges, seek improvement, and never stop learning.
3. Positive Attitude - We lead with optimism, resilience, and teamwork.
4. Customer First - We go the extra mile to create unforgettable experiences for our fans and partners.
5. Hustle - We work relentlessly and never settle for average.
If you're passionate about soccer, sales, and building something special, we want you on our team.
Duties and Responsibilities
Specific duties include, but are not limited to:
  • Oversee and manage the building of all game events, offers, ticket inventory, collection of ticket revenue, and processing and fulfillment of tickets.
  • Continuously work with SeatGeek (FC Tulsa's ticketing platform) to improve the customer experience with ticketing products and technology.
  • Manage processes to translate ticket data to usable ticket sales information via Hubspot CRM
  • Oversee and support data tracking and reporting related to ticket sales and accounts.
  • Handle customer service issues on game nights.
  • Oversee financial reconciliation in regard to daily reporting, monthly reporting, and event settlement.
  • Staff, manage, direct, evaluate, and provide leadership to part-time staff and box office personnel
  • Support Sales and Service staff with order processing and payments.
  • Help manage the CRM database (HubSpot)
  • Other duties as assigned

Qualifications:
  • Bachelor's degree
  • 2+ years of related work experience in ticket operations for a professional sports team or university.
  • Experience and working knowledge of SeatGeek a bonus.
  • Excellent interpersonal skills and superior verbal and written communication skills; able to professionally communicate and interact with all levels of management.
  • Skilled problem solver, using techniques and data.
  • High proficiency with Microsoft Excel.
  • Ability to work long hours, weekends and holidays while prioritizing multiple tasks in a deadline driven environment.
  • Possess excellent customer service, organization, and computer skills
  • Must have strong initiative and work ethic and be able to function without supervision.
  • Work quickly and accurately under pressure.
  • Must have U.S. work authorization.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
  1. Are you currently living in the Tulsa area?
  2. Are you comfortable working evenings, weekends, and holidays as required?
  3. Are you willing to relocate to Tulsa, OK?

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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