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Ticket Operations Jobs in Indiana (NOW HIRING)

MedPro Group

Operations Support Analyst

Fort Wayne, IN · On-site

The Operations Support Analyst will serve as the primary entry point for all Business Application ... Knowledge of customer service and service ticket management methodologies. * Excellent written ...

FACE FOUNDRIÉ

Operations Manager

Westfield, IN · On-site

Operations: * Demonstrates high standards in customer service ... Meets financial metrics including: service revenue, average ticket, client count, rebooking, retail ...

FACE FOUNDRIÉ

Operations Manager

Westfield, IN · On-site

Operations: * Demonstrates high standards in customer service ... Meets financial metrics including: service revenue, average ticket, client count, rebooking, retail ...

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All JobsTicket Operations JobsTicket Operations Jobs in Indiana

Ticket Operations information

See Indiana salary details

$9

$22

$46

How much do ticket operations jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for ticket operations in Indiana is $22.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $26.30 per hour, depending on experience, location, and employer.

What is a ticket operations?

A Ticket Operations job involves managing the sale, distribution, and organization of tickets for events, venues, or organizations. Responsibilities typically include overseeing ticketing systems, handling customer inquiries, ensuring smooth event admissions, and reconciling sales reports. Professionals in this role work closely with sales, marketing, and customer service teams to maximize attendance and revenue while providing a seamless ticketing experience. Strong attention to detail, problem-solving skills, and knowledge of ticketing software are essential for success in this role.

What are the typical daily responsibilities of someone working in ticket operations?

In Ticket Operations, your day-to-day duties typically include processing ticket orders, managing seating assignments, handling ticket sales inquiries, and resolving customer issues or discrepancies. You will often coordinate with other departments like marketing, box office staff, and event management to ensure accurate ticket inventory and seamless event access for guests. Maintaining accurate records and preparing reports related to sales and attendance are also common tasks. The role requires multitasking and strong attention to detail to ensure a successful event experience for both attendees and organizers.

What are the key skills and qualifications needed to thrive in ticket operations, and why are they important?

To thrive in Ticket Operations, you need strong organizational skills, attention to detail, and experience in event ticketing or a related administrative field. Familiarity with ticketing software platforms like Ticketmaster, Salesforce, Tessitura, or other box office systems is often required, along with proficiency in Microsoft Office. Excellent communication, customer service orientation, and the ability to problem-solve under pressure are valuable soft skills. These skills ensure efficient ticket management, a positive guest experience, and smooth coordination between operational and sales teams during events.

What are the most commonly searched types of Ticket Operations jobs in Indiana?

The most popular types of Ticket Operations jobs in Indiana are:

What are popular job titles related to Ticket Operations jobs in Indiana?

For Ticket Operations jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Ticket Operations jobs in Indiana look for?

The top searched job categories for Ticket Operations jobs in Indiana are:

What cities in Indiana are hiring for Ticket Operations jobs?

Cities in Indiana with the most Ticket Operations job openings:

Ticket Operations jobs near you
Infographic showing various Ticket Operations job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,806 per year, or $23 per hour.

Senior Director of Ticket Strategy, Operations & Technology

Indianapolis Colts

Indianapolis, IN • On-site

Full-time

Posted 22 days ago

Job description

The Indianapolis Colts are seeking an experienced Senior Director of Ticket Strategy, Operations, and Technology serves as the strategic leader of the Indianapolis Colts ticketing infrastructure, technology ecosystem, operational governance, and business transformation initiatives. This position will be responsible for developing and executing long-term ticketing technology adoption and utilization, overseeing ticketing platform strategy, managing vendor relationships, ensuring operational scalability, and aligning ticketing operations with organizational revenue objectives. The role will serve as the primary strategic liaison between Ticketing, Analytics & Digital Innovation (ADI), Technology, Finance, Stadium Operations, and external ticketing partners.
HIRING MANAGER
Vice President of Ticket Sales and Service
DIRECT REPORTS
Senior Director of Ticket Operations
RESPONSIBILITIES
Strategic Leadership & Innovation
  • Develop and execute the long-term ticketing strategy and technology roadmap.
  • Identify opportunities to improve operational efficiency, fan experience, ticket utilization, compliance, and revenue generation.
  • Lead ticketing transformation initiatives and organizational change management.
  • Evaluate emerging technologies and recommend future-state ticketing solutions.

Technology & Platform Governance
  • Own the primary and secondary ticketing partner relationship and all ticketing platform partnerships.
  • Oversee third-party ticketing technologies including FEVO, Spinzo, TicketManager, and future platforms.
  • Lead future ticketing platform evaluations, contract negotiations, and migration initiatives.
  • Establish technology governance standards and operational requirements.
  • Partner with Technology and ADI on integrations and digital initiatives.

Inventory & Manifest Governance
  • Serve as executive owner of Colts ticket manifest strategy and governance.
  • Oversee inventory management standards across season tickets, group tickets, premium seating, parking, and postseason events.
  • Ensure inventory structures support organizational sales and service objectives.
  • Partner with ADI to operationalize pricing and inventory strategies.

Finance & Compliance
  • Serve as executive liaison for all ticketing financial operations.
  • Oversee season ticket reconciliation processes.
  • Ensure compliance with payment processing standards and financial controls.
  • Maintain accountability for ticketing-related audit readiness and reporting.

Parking & Event Strategy
  • Oversee parking strategy, governance, and vendor relationships.
  • Establish operational standards for parking inventory, reporting, and fulfillment.
  • Support major event planning and execution strategies.

Vendor & Cross-Functional Leadership
  • Lead relationships with ticketing vendors and external partners.
  • Partner with Sales, Membership Services, Premium, Marketing, Stadium Operations, and Finance.
  • Collaborate with ADI to ensure analytics and reporting insights are translated into operational action plans.

Success Measures
  • Successful implementation of strategic initiatives.
  • Ticketing technology adoption and utilization.
  • Operational scalability and efficiency improvements.
  • Vendor performance and relationship management.
  • Stakeholder satisfaction.
  • Ticketing platform effectiveness.
  • Revenue enablement support.

QUALIFICATIONS
  • 10+ years of ticketing, operations, technology, or sports business experience.
  • 5+ years of leadership experience.
  • Extensive Ticketmaster/Archtics experience preferred.
  • Experience managing ticketing technology platforms and vendor relationships.
  • Experience leading major operational projects or platform migrations.
  • Strong project management, communication, and organizational skills.
  • Ability to lead cross-functional initiatives in a fast-paced environment.
  • Ability to work all home Colts games, other stadium events, nights/weekends and keep a flexible schedule.

Responsibilities and qualifications may change at any time with or without notice.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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