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Ticket Operations Jobs in Indiana (NOW HIRING)

Your Money Line

Support Operations Lead

Indianapolis, IN · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As the Support Operations Lead, you'll be the first dedicated support hire at Your Money Line ... Analyze ticket trends to identify product issues, user friction, and improvement opportunities

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure rate, and infrastructure cost per environment. * Drive process improvement and tooling decisions ...

Harris

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

Establish and report on operational metrics: uptime/availability, MTTR, ticket SLAs, change failure rate, and infrastructure cost per environment. * Drive process improvement and tooling decisions ...

enVista

Information Security Operations Lead/Manager

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for day-to-day coordination of Security Operations activities including ticket and request handling, incident triage, escalation, containment and remediation * Ensure all requests are ...

Envista

Information Security Operations Lead/Manager

Carmel, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Responsible for day-to-day coordination of Security Operations activities including ticket and request handling, incident triage, escalation, containment and remediation * Ensure all requests are ...

Sonicu

Be Seen First

Customer Support Supervisor

Indianapolis, IN · On-site

$45K - $60K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Customer Support Operations * Assist customers with complex technical and operational support ... Ticket Quality & Documentation * Conduct routine quality audits of customer support tickets to ...

Won't Stop Operations

Line Cook III

Indianapolis, IN · On-site

$18/hr

Communicate effectively with the Kitchen Manager, Store Leaders, and service staff regarding ticket ... Must demonstrate basic knowledge of dining room operations, service procedures, and guest ...

Group1001

Production Operations Analyst II

Zionsville, IN · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

The Production Operations Analyst II role is primarily responsible for the intake, monitoring, and ... Triage, ticket, and escalate issues to the NOC Operator role within 15 minutes of detection or ...

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All JobsTicket Operations JobsTicket Operations Jobs in Indiana

Ticket Operations information

See Indiana salary details

$9

$22

$46

How much do ticket operations jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for ticket operations in Indiana is $22.98, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $26.30 per hour, depending on experience, location, and employer.

What is a ticket operations?

A Ticket Operations job involves managing the sale, distribution, and organization of tickets for events, venues, or organizations. Responsibilities typically include overseeing ticketing systems, handling customer inquiries, ensuring smooth event admissions, and reconciling sales reports. Professionals in this role work closely with sales, marketing, and customer service teams to maximize attendance and revenue while providing a seamless ticketing experience. Strong attention to detail, problem-solving skills, and knowledge of ticketing software are essential for success in this role.

What are the typical daily responsibilities of someone working in ticket operations?

In Ticket Operations, your day-to-day duties typically include processing ticket orders, managing seating assignments, handling ticket sales inquiries, and resolving customer issues or discrepancies. You will often coordinate with other departments like marketing, box office staff, and event management to ensure accurate ticket inventory and seamless event access for guests. Maintaining accurate records and preparing reports related to sales and attendance are also common tasks. The role requires multitasking and strong attention to detail to ensure a successful event experience for both attendees and organizers.

What are the key skills and qualifications needed to thrive in ticket operations, and why are they important?

To thrive in Ticket Operations, you need strong organizational skills, attention to detail, and experience in event ticketing or a related administrative field. Familiarity with ticketing software platforms like Ticketmaster, Salesforce, Tessitura, or other box office systems is often required, along with proficiency in Microsoft Office. Excellent communication, customer service orientation, and the ability to problem-solve under pressure are valuable soft skills. These skills ensure efficient ticket management, a positive guest experience, and smooth coordination between operational and sales teams during events.

What are the most commonly searched types of Ticket Operations jobs in Indiana?

The most popular types of Ticket Operations jobs in Indiana are:

What are popular job titles related to Ticket Operations jobs in Indiana?

For Ticket Operations jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Ticket Operations jobs in Indiana look for?

The top searched job categories for Ticket Operations jobs in Indiana are:

What cities in Indiana are hiring for Ticket Operations jobs?

Cities in Indiana with the most Ticket Operations job openings:

Ticket Operations jobs near you
Infographic showing various Ticket Operations job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 1% Temporary, 2% Contract, and 1% Nights. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $47,806 per year, or $23 per hour.

Support Operations Lead

Your Money Line

Indianapolis, IN • Hybrid

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

About the Role

This role blends strong technical aptitude with robust client-facing communication skills. As the Support Operations Lead, you'll be the first dedicated support hire at Your Money Line, which means you'll handle day-to-day customer interactions and design, implement, and continuously improve our support infrastructure, processes, and standards. You've built something like this before, and you're ready to do it again.

You will own the customer support experience across chat, email, and ticketing systems while helping to refine best practices - reporting to the Director of Client Success. This is a hybrid role based out of our Indianapolis office.

To succeed as a Support Operations Lead, you should be an effective communicator, possess broad technical competency, and strong multitasking skills.

About Your Money Line

Money is the #1 stressor for American workers-and we're on a mission to create financial stability and confidence for all. YML is a leading financial wellness benefit pairing AI-powered software with empathetic human coaching to change the financial lives of thousands of households-from teachers to nurses and everyone in between. With YML, employees get help with everyday money challenges, and employers see gains in team wellness, retention, and engagement.

Your Money Line was founded by Peter Dunn (aka Pete the Planner) and is funded by leading Midwest investors, such as Allos Ventures, First Trust Capital Partners, Elevate Ventures, and CareSource.

Key Responsibilities

  • Design and own the support infrastructure, processes, and standards that will scale with the business
  • Analyze ticket trends to identify product issues, user friction, and improvement opportunities
  • Partner with Product and Engineering teams to escalate bugs and advocate for resolution
  • Create and maintain internal documentation and customer-facing help resources
  • Serve as the primary point of contact for customer support inquiries via chat, email, and support tickets
  • Deliver timely, accurate, and empathetic support to end users and employer clients
  • Troubleshoot technical issues across mobile and desktop applications
  • Translate complex technical issues into clear, user-friendly explanations
  • Track and report on Service Level Agreements (SLAs) and resolution time standards
  • Help refine support processes to improve efficiency and customer satisfaction

Requirements

  • 2-4 years of experience in customer support or technical support, preferably in a SaaS environment
  • Strong technical aptitude with the ability to troubleshoot software issues
  • Ability to read API documentation, trace integration issues, and communicate technical failures to engineering teams (no coding required, but you need to understand what's breaking and why)
  • Experience working with ticketing/support platforms
  • Excellent written communication skills (clear, concise, professional)
  • Ability to manage multiple priorities and meet SLA/Time Service expectations
  • Experience building or scaling a support function from scratch (preferred)
  • Familiarity with mobile (iOS/Android) and web application support (preferred)
  • Experience supporting B2B customers and/or employer-sponsored benefits platforms (preferred)

Benefits

  • Medical Insurance
  • Dental and Vision Insurance
  • Life Insurance
  • 401k with a 4% match
  • Company equity options
  • Work laptop
  • Unlimited wellness time off
  • Unlimited paid time off
  • Hybrid office model
  • Paid holidays
  • Paid maternity, paternity, and adoption leave
  • HSA and employer HSA contribution
  • Office snacks
  • Regular employee events
  • Fun startup culture
  • Voted a "Best Place to Work in Indiana" 2023, 2024, 2025, 2026

If you feel you meet these qualifications, you get excited by the idea of helping millions of people achieve financial stability, and you want to work with a diverse, hardworking team - we'd love to meet you.

Employment Type: FULL_TIME

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