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Ticket Operations Associate Jobs (NOW HIRING)

Jackpot

Lead Operations Associate (Part-Time)

Woburn, MA · On-site

$20/hr

We're seeking a dedicated and passionate Part-Time Lead Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Woburn ...

Jackpot

Lead Operations Associate (Part-Time)

Woburn, MA · On-site

$20/hr

We're seeking a dedicated and passionate Part-Time Lead Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Woburn ...

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How much do ticket operations associate jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for ticket operations associate in the United States is $26.24, according to ZipRecruiter salary data. Most workers in this role earn between $17.79 and $30.29 per hour, depending on experience, location, and employer.

What are some common challenges faced by Ticket Operations Associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are Ticket Operations Associates?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

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Ticket Operations Associate jobs near you
Infographic showing various Ticket Operations Associate job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 69% Full Time, 28% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $54,588 per year, or $26.2 per hour.
Operations Associate 2nd Shift, Weekend (Live Entertainment, Start-up)

Operations Associate 2nd Shift, Weekend (Live Entertainment, Start-up)

Ticket Attendant LLC

Chicago, IL • On-site

$35K - $40K/yr

Full-time

Medical, Dental

Posted 27 days ago

Job description

About the Operations Associate (2nd shift) role:

As an Operations Associate, you'll be operating in a deadline-driven environment where the inventories that we handle have a ticking expiration date and the outcome of a sporting event determines the challenges that we will face the next day. Operations are the foundation of our business, upon which the engine of our company is built. You’ll be joining a tight-knit, resilient Operations Desk that does anything and everything needed to fulfill our clients' orders around the country, 365 days a year.

This role shift will start between 10:00 AM and12:00 PM and end between 7:00 PM and 9:00 PM daily. The schedule will include Friday, Saturday, Sunday, and Monday, with an additional day on either Thursday or Tuesday to provide for a 5-day workweek.

Job Description:

  • Researching and processing orders and accurately updating information in computer systems
  • Follow up to ensure issues are resolved; maintain comprehensive knowledge of internal policies and procedures
  • Possession of strong personal code of ethics, including maintaining confidentiality, avoiding conflict of interest, and avoiding self-dealing.
  • Troubleshooting lost event tickets, shipping issues, delivery problems, and ticket replacements in an efficient and timely manner
  • Assist all inbound inquiries regarding tickets, ticket transactions, and ticket searches for buyers, explaining and researching inquiries as requested
  • Providing exceptional levels of service to every customer via phone, email and in person
  • Demonstrating excellent oral and written communication skills at all times
  • Analytical skills that allow for accurate decision making to resolve issues
  • Develop and maintain a knowledge base of our products and services
  • Help identify solutions, not just problems
  • Assist Management in a fast-paced environment while focusing on attention to detail
  • Ability to problem solve with "take-charge" levels of responsibility
  • Respond to escalations, improve processes, and adhere to company guidelines
  • Other duties as required by management

Desired Skills and Experience:
Ideal candidate must have a successful track record managing projects across both strategic and operational contexts. An experienced, energetic, self-motivated, organized individual who consistently exceeds expectations. The ideal candidate should have a proven track record of success working in a fast-paced environment; possess a strong work ethic, excellent leadership and people management skills coupled with a highly passionate attitude. Your ability to keep a cool head, maintain a professional attitude, and work well with limited supervision will be essential as you deal with the demanding users in a challenging fast-paced environment.
In addition, desired candidate characteristics include:

  • Analytical skills, as well as strong verbal and written communication skills
  • Quick learner with ability to master a variety of software programs
  • Strong computer skills with the ability to multitask using multiple tools and software simultaneously
  • Organizational skills and a self-starter
  • Must be available to work shifts including one day on the weekend
  • Demonstrated ability to critically think and problem solve
  • Maintain professional internal and external relationships that meet our core values
  • Ability to interact with all levels of management
  • Must have the ability to exercise considerable judgment and discretion in establishing and maintaining good working relationships
  • Strong interpersonal skills (open, friendly, and supportive attitude)

Company Description

Ticket Attendant is a Chicago-based company that specializes in making business to business software products and automation for the broker industry of live sports, theater, and concert markets. Headquartered in Wicker Park just steps away from intersections Milwaukee, North Ave and Damen. Our mission is to build automated solutions for our client base of secondary market ticket sellers. Ticket Attendant facilitates approximately 3%of all secondary ticket sales in the US on any given day, and we’re looking for highly motivated individuals to help grow our market share. We’re currently a team of 40 people and are on track to continue doubling our size every 2 years.