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Ticket Operations Associate Jobs in Kentucky (NOW HIRING)

AEG

Ticket Operations Coordinator

Louisville, KY · On-site

$45K - $55K/yr

Supports the training, scheduling, and oversight of seasonal box office associates in partnership with the Ticket Operations Manager. * Provides on-site operational support during matches and events ...

Korbel

Meaningful Work From Day One The Associate Operations Analyst for FICO is responsible for the ... reduce ticket volume and technical debt. * Support a global network of Finance Super Users ...

AEG

Game Night Retail Associate

Louisville, KY · On-site

$14.75 - $16.75/hr

... operations • Operate Cash Register, Perform Shipping and Receiving Duties, Stock the Floor ... season ticket holders, group members, and other fans while maintaining a positive attitude ...

Ace Hardware

Lumber Yard Associate

Williamsburg, KY · On-site

$13 - $17.25/hr

Load customer purchases in their vehicle using their Loading Ticket to make sure they receive ... Execute the daily operational, day-to-day goals and priorities assigned by store management ...

Ace Hardware

Lumber Yard Associate

Williamsburg, KY · On-site

... Loading Ticket to make sure they receive exactly what they paid for, nothing more or less. • ... operational, day-to-day goals and priorities assigned by store management displaying a "Speed is ...

Troon

Food Runner

Florence, KY · On-site

$10/hr

Assures that all material used by server and expeditor is clean and ready for daily operation ... Organizes the plates in the window and matches each one with each ticket to run the food out to the ...

Troon Golf

Food Runner

Florence, KY · On-site

Assures that all material used by server and expeditor is clean and ready for daily operation ... Organizes the plates in the window and matches each one with each ticket to run the food out to the ...

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Ticket Operations Associate information

What are some common challenges faced by Ticket Operations Associates during peak event seasons?

During peak event seasons, Ticket Operations Associates often encounter increased ticket volume, tight deadlines, and the need to resolve last-minute issues such as ticket discrepancies or system errors. Managing large crowds and ensuring a smooth ticketing process under pressure can be demanding. Effective communication with team members and adaptability are crucial for handling these challenges, as well as maintaining a positive customer experience despite the fast-paced environment.

What are the key skills and qualifications needed to thrive as a Ticket Operations Associate, and why are they important?

To thrive as a Ticket Operations Associate, you need strong organizational skills, attention to detail, and experience with ticketing platforms, often supported by a high school diploma or equivalent. Familiarity with systems like Ticketmaster, Paciolan, or other box office software is typically required. Excellent customer service skills, effective communication, and the ability to work efficiently under pressure are crucial soft skills. These competencies ensure accurate ticket processing, positive customer experiences, and smooth event operations.

What are Ticket Operations Associates?

Ticket Operations Associates are professionals responsible for managing the sale and distribution of tickets for events, such as concerts, sports games, or theater performances. They handle ticket inventory, process orders, assist customers with ticketing issues, and ensure the accuracy of ticket records. These associates often work closely with event organizers, box office staff, and customers to deliver a smooth and efficient ticketing experience. Their role is vital in ensuring that ticket sales operations run smoothly and that customers receive excellent service.

What is the difference between Ticket Operations Associate vs Customer Service Representative?

AspectTicket Operations AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation companies, ticketing platformsCall centers, retail, service centers
Industry UsageEntertainment, sports, transportationRetail, hospitality, telecom
Common Search IntentTicketing, event access, transportation bookingCustomer support, issue resolution

The Ticket Operations Associate primarily manages ticketing processes, ensuring smooth access for customers in entertainment or transportation sectors. Customer Service Representatives handle broader customer inquiries and support. While both roles require strong communication skills, Ticket Operations Associates focus more on ticket management systems, whereas Customer Service Representatives address a wider range of customer issues.

What are the most commonly searched types of Ticket Operations jobs in Kentucky? The most popular types of Ticket Operations jobs in Kentucky are:
What are popular job titles related to Ticket Operations Associate jobs in Kentucky? For Ticket Operations Associate jobs in Kentucky, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Associate jobs in Kentucky look for? The top searched job categories for Ticket Operations Associate jobs in Kentucky are:
Ticket Operations Associate jobs near you

Ticket Operations Coordinator

AEG

Louisville, KY • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 7 days ago

Job description

The Ticket Operations Coordinator is responsible for supporting all ticketing operations functions for Louisville City FC, Racing Louisville FC, and ticketed events at Lynn Family Stadium. This position assists with ticket inventory management, box office operations, reporting, payment plans, system administration, and customer service initiatives while ensuring the efficient execution of ticket sales and service operations.
This is a full-time position, working some evenings, weekends, and potentially holidays during Louisville City FC & Racing Louisville FC home matches and stadium events.
ESSENTIAL DUTIES:
Ticket Operations
  • Creates and maintains ticket inventory within the Club's ticketing system, SeatGeek.
  • Assists with SeatGeek system configuration, event builds, pricing updates, account maintenance, and ticket product setup.
  • Coordinates single-game, group, premium, and season ticket plan inventories.
  • Builds and maintains offer codes and group promotions.
  • Creates and executes the availability of payment plans and processing of monthly payments.
  • Ensures accuracy and integrity of ticketing data, inventory controls, and financial reconciliation processes.
  • Assists with ticket sales reconciliation, audit requests, and financial reporting related to ticket operations.

Reporting & Customer Support
  • Maintains and updates recurring sales and operational reports.
  • Compiles league-required reporting and assists with ticketing analysis and performance tracking.
  • Supports reporting and data analysis initiatives by maintaining ticketing data integrity and assisting with information requests.
  • Develops customer and prospect lists for marketing campaigns based on segmented criteria.
  • Assists with the resolution of ticketing and account-related customer service issues.
  • Serves as a point of contact for internal ticket-related questions.
  • Contributes to the successful creation and launch of ticket and marketing campaigns requiring SeatGeek implementations and inventory management/distribution.
  • Supports integrations between SeatGeek and other business systems, including CRM and marketing platforms.
  • Other duties and project as assigned.

Box Office Operations
  • Assists the Ticket Operations Manager with game-day box office operations for Louisville City FC, Racing Louisville FC, and third-party ticketed events at Lynn Family Stadium.
  • Supports the training, scheduling, and oversight of seasonal box office associates in partnership with the Ticket Operations Manager.
  • Provides on-site operational support during matches and events to ensure efficient box office and ticketing operations.

QUALIFICATIONS:
  • Experience working with SeatGeek (Unify) software and CRM systems required.
  • Bachelor's degree or equivalent experience working in ticket operations, sales, or related field.
  • Ability to fulfill the schedule requirements of the position, including working nights & weekends during home games and special events.
  • Excellent organizational and time management skills.
  • Ability to multitask and prioritize projects and requests.
  • Strong computer skills, ideally with experience using Microsoft Excel and CRM software.
  • Experience working with statistical and analytical data preferred.
  • Ability and desire to work in a fast-paced environment.
  • Employment with the Club is contingent upon the successful completion of a pre-employment background check, where applicable and in accordance with applicable laws.
  • All candidates must be legally authorized to work in the United States at the time of hire.

BENEFITS:
This is a full-time position with a competitive salary and benefits including single-coverage health, dental, and vision insurance, as well as short & long-term disability and a basic life insurance policy paid by the Club. Participation in the 401(k)-retirement plan with employer match after 30 days. Paid time off, paid holiday time off, and four (4) free tickets to all Louisville City & Racing Louisville home games. Discount on team store merchandise
Soccer Holdings, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.
Job Questions:
  1. Do you have professional experience using SeatGeek (Unify)?
  2. If yes, please describe your experience using SeatGeek (Unify), including the specific functions you have performed (e.g., event builds, inventory management, offer codes, payment plans, reporting, account management, box office operations, etc.) and the approximate length of time you have used the platform.
  3. Are you legally authorized to work for any employer in the United States?
  4. Will you now or in the future require visa sponsorship for employment in the United States?

About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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